I loved the communication. Zach was able to answer every question and even give us more information than we wanted! I loved that! He was very patient and courteous. Very understanding, kind and transparent! He should have his own store !

Tmobile a lot better than bossth mobile

Corinne was amazing. She was so helpful and patient with me! I appreciate good customer service.

Corinne was AMAZING!!! She helped me and solved my problem I have been dealing with for 2 weeks. The manager was as equally helpful!! I absolutely recommend going into the Statesville store. Customer services is what it should be !! Other stores can definitely learn from Laura the Manager and Corinne!!!

Corinne was absolutely Amazing! Awesome customer service! Will definitely recommend everyone to her and this store!

Corinne and Laura are they best stop in today and get you a new phone with great service,Very Professional….

Corrine and Zadin...both are very polite....greeting u with a smile...great job!!!! Corrine most definitely should a store manager!!!!!

My wife and I visited the store on 9/27/20 to see about changing our plan and upgrading her phone. Corinne and Laura greeted us and asked what they could help us with. With a little explanation on our part Corrinne went right to work to see if she could save us some money on our plan, she even called and got their help desk involved. Though that didnt work out so well we were able to get my wifes phone upgraded. The whole experience was great and the girls were very professional and knowledgeable. Anyone looking for a phone should stop in and see these ladies, you wont be disappointed.

Yall. Tell Verizon to kick rocks and head across the parking lot to TMobile. 100% the best customer service you will ever have at a cell phone store. Corinne & Laura were absolutely awesome. I was not an easy sell because I was worried about not having great signal using it for my business. I tried TMobile back in the day and struggled with signal but I promise it is a whole new ball game. I live out in BFE and so far so good, no issues with signal. They had an answer for every issue I brought up and I made it out with 10x the services/features provided by Verizon at a fraction of the price. Go see these girls today. You wont regret it!

Went to join today, got an amazing deal and 2 great phones. Melissa helped us and she is great! Give that girl a raise! The other sales rep, I cant remember her name but she is awesome also. I will definitely recommend to people.

Melissa was amazing! She was polite and focused!

Very good experience buying our new phones. Everything was explained well. I returned to the store for help with my internet account and they went above and beyond to help fix my issue. Very friendly atmosphere!!

Corinna was amazing. She was so patient and persistent!

Corinne was absolutely FABULOUS! She was definitely on her A-Game yesterday! She had extensive knowledge of the products, the services she had to offer us, and gave us what seemed like limitless options. Every question or concern I had was quickly answered or remedied by Corinne. We had an extremely long and aggravating day but Corinne helped turn it around and made the process of transitioning services painless and enjoyable. We also, witness how tactful Corinne and her coworker handled a very vulgar and rude “Karen” while we were there. They gracefully deescalated the situation quickly! True professionals 👏👏👏

Corinne was awesome very informative and helpful made my experience nice

I love this place! Every time we are there we are treated like family not just customers. William always takes good care of us. Went in last night to get a new phone with no idea what I wanted. Left knowing I had the best device in the store for me and they overly explained the charges and costs so there will be no surprises! This store rocks!

Just did a sim card swap. Very simple and easy. Just took me about 10 minutes.

Corinne is very sweet and was very helpful. She helped me get completely changed over! I absolutely loved her

Myah went above and beyond to take care of us. She held a conversation asked questions and fit us with the best phones for us. She transferred our phones and her and Walberto stayed late with us and another customer to make sure we were completely taken care of. Don’t waste your time at another store come see the Statesville team.

Helped us activate new phones and a new line. Very patient. Very willing to help and accommodating.

This store has never failed me even the company has. Great job. Will remain with T-mobile as long as this team is here and their service continues.

I went in July 24th to check on getting a series 5 Apple Watch and William was the gentleman that assisted me along with his manager Laura, and they were both so helpful. The service I received from both of these employees was awesome.. I would recommend this store to everyone

Myah got me set up and switched over. She was very informative and listened to all of my needs

I came in with a sprint phone that I had broken. The girls, Melissa and Laura took their time to make sure I was taken care of! This store comes highly recommended to Sprint customers.

Corinna was the sweetest and most helpful with everything we had questions about because we had a lot of them and got all the answers for them. It was a pleasure doing business with her.

Went in to transfer from AT&T and had better service in the few minutes than I have my entire 4 years Ive been with AT&T. I personally dealt with Corinne and would gladly recommend her and this office to anyone with Tmobile needs.

I hope this review finds everyone that reads it a happy, prosperous and safe new year. Generally, I do not leave reviews, but i felt like after my experience at this T-Mobile Statesville location was nothing short of exceptional. My wife and I stopped by on our way home to glance at the iPhone 12 and what the hype was all about with 5G. I am not one for taking on extra / higher payments, however, as an early present for my wife it was meant to be. We arrived late in the evening several weeks ago. It was far from closing, but we were exhausted, on edge and focusing on an in and out trip.Upon entering the store, we were greeted by a young lady, Myah. After inquiring what our needs were and initial discussion, we were instantly locked in. Myah took the time to address our questions, show us the iPhone 12 and all of its new features, without pushing for a sell. My wife and I did what most individuals do, pull out your old phone and compare it to the new, hold the new device, compare the different models, etc. After we had decided to upgrade our phones Myah was quick to mention a few accessories that were on sale and others that we may need for protection. The process was not quick nor easy to say the least since our phones are on a huge family plan. A quick trip turned into approximately 1.5 hours - 2 hours. Myah was professional and effective in her utilization of time and being attentive to what was going on around her. As a business owner and professional myself, I was assured she was a team lead / manager in the store; I was wrong. She engaged every customer coming into the store, as well as one off questions without ever losing site of our needs.Long story short, I was appalled at the amount of work that had to be conducted to get us straightened out. After a call to corporate, taking the time to transfer all of our files, contacts, photos, etc. to our new phones (took the most time), while never losing attention multi-tasking. I felt like we worked with a friend instead of a sales lady, she would be a HUGE asset to any organization or company. I have been to this location in the past and received good service, but not great, as many are out to just make sales and commission. I live close to several other T-Mobile stores, but I assure you I will make the extra effort and drive Statesville and work with Myah, in the event we should need anything that customer service cant handle. Again, if you visit this location ask for Myah for the ultimate T-Mobile experience and what every salesman / saleswoman should strive for and uphold values that are nothing short of excellent. This may be my last review for awhile, but I assure anyone reading it was well worth the time to recognize a wonderful person.

T-Mobile Reps Walberto and Corinne really hooked me up with brand new phone and monthly plan. The best phone transaction Ive ever experienced. Hands down!!!!!!!!!!!

Corinne was amazing!!! Loved her!

Miss Laura was so helpful today when my dad and I came in to get new phone service. After we had pick everything out. We were having trouble getting our old numbers transferred from a different carrier. She spent an extra 45 minutes on the phone with the old carrier, by the time we walked out the door both phones had updated with our old numbers. She would get 10 stars if that was an option. Thank you for all of you patience and time today.👍👍👍

I have been in this store twice now and both times Myah has gone above and beyond to make sure I was taken care of! I would recommend this store to anyone looking to get tmobile!

Good service, poor sitting while waiting.

Corinne was great,answered all my questions and hooked me up with my new phone 😊

Amazing service from myah she got me the apple watch and got me out the door in a very timely manner.

Myah is always so helpful when we come in to the store. She’s the best!

Great place very welcoming and good positive vibes coming there way for sure!!!!

Service was great I drove 30 miles because this store is so nice and helpful older people

Great customer! Glad you are here.

Absolutely awesome people..very informative and patience 😁thank Corinne and Laura 🤗!!

My ah was patient and helpful through the entire transaction. Goodbye att

Corinne and Milissa are the best sales people on earth so much better than verizon

Great customer service & fast! Found a reliable phone charger

This store disappointed me today! They need better training and people without snippy attitudes. They were to busy texting instead of trying to get answers. So I walked out and traveled 15 miles to the store that took care of me the correct way.

Amazing customer service. I was a sprint customer and they made my transition smooth

The manager Laura was the greatest help to be.Plus she was do sweet and respectful.I give her a 10 plus.

Just got set up with T mobile and those guys were super helpful and very friendly. Had an awesome day thanks to these guys. Thank you!

Laura was very patient and was a big help! I recommend this store!

They were excellent and were very helpful and nice people and I love my new phone and I’m glad i switch Thank You T-Mobile Staff

Great people who went out of their way to make a great customer experience!!!!

So helpful and staff awesome! Helped me get away from Sprint who I was dissatisfied for many years

Corinne was the most awesome person that has EVER helped me!!!!!!!

Store manager put together a plan including 2 new phones and an Apple Watch. I traded in my 2 cell phones that I own and was told the rate per month. I verbally agreed and was asked to come back later in the day and everything would be set up for me. Upon return I was given my phones and watch, I asked for my paper work and was told they do not give any. I got my first bill in the mail and it was $100 more then it was suppose to be. I called the store and the manager was fired. I asked to cancel and get my phones back and I was told that I signed the forfeiting agreement for my phones and I do not get them back. The manager forged my signature gave me a rate and plan that does not exist so T-Mobile corporate will not honor the rate. The district manager has gotten my bill to $40 more then agreed upon, but I can’t walk away now from T-Mobile because they took my old phones.

Everyone helped out tremendously. Great employees.

The store manager Laura and her staff were great!!!! I appreciate all you did!!!

Thank you so much for excellent service. I cannot say enough about the two gentlemen that helped my husband and I today with our phone issue. We switched providers one week ago at another T Mobile store nearby and brought our unlocked phones over. The voice on two of our phones worked when we switched and two did not inside our home. This was extremely frustrating. We spent countless hours researching and calling reps on a phone that worked. We also made a special trip to Mooresville which was the store we started our service at to have them look. We were seriously starting to think maybe T Mobile was a bad choice. The team in Statesville knew exactly what the problem was and explained it in a way we could understand. They took a lot of time with us knowing there would not be a sale today only satisfied customers. We left happy with our issue resolved. We cant thank you enough!

Ive been there twice to get phones. The service has been good. No problems with dropped calls, no funny fees or billing errors, the phones have been great. The service was great and the deals were aswell. Im usually very sceptical but Ive been pleasantly surprised.

Love my new service

Quick transfer service New account

T-Mobile in general as well as the Statesville location has put a sour taste in my mouth. The store manager josh and his sales rep told me several things to get my sale and it worked. Now that it’s time for them to honor what thy told me as far as T-Mobile will buy my old phones I traded in from another provider. I’m getting the run around and told that they won’t do anything. Now I have a 1,000 dollar sprint bill. If I were y’all I would really reconsider buying a phone from T-Mobile or buy from josh at the Statesville store.

Good service, nice people

My husband and I switched to T Mobile months ago. We were told by the sales person that we would get the full amount that we owe on the 3 phones we transferred. This has not been the case. It has been months. We have tried to communicate and resolve the issue with the general manager Josh Cushing and he has been difficult to work with. He will not communicate in a timely manner. There has been multiple phone calls and emails that have been ignored. We feel like we are getting the run around. Very disappointed in Tmobile and the management at the Statesville location.

Fast and quick

I went to get some stuff exchanged and the service advisor Rome was very helpful, positive and with knowledge this guy is one of the best for tmobile. Keep guys like him.

New family plan with 2 tablets & a smart watch on T-Mobile. Excellent!!

Very Professional Staff,Manager Rocks at Statesville Store

Amazing team!! So excited to have you guys in town now!!

T mobile is trash. Why have a number if you cant answer any of my questions on the phone? I have to go all the way to the store to see if i can get another phone 🤦‍♀️

Waited for over an hour finally got tired of waiting and left. Instead of working hard to get to the other customers in the store they were discussing zodiac signs and joking around with who they were working on at the time. Lost a new phone purchase but oh well. Will go to the store in Mooresville tomorrow and buy the phone they could have sold me today.

The people at this store are rude and will do everything they can to not help you.

Professional and honest