Great customer service and product availability. This place is always packed. Best to make an appointment ahead of time. The employees do their best to address all concerns a customer has as quickly as possible.

Cant even pick up the phone to see how it feels and folds. Waste of time and fuel going there. If gonna get a new phone just watch a video and do it from the Verizon app yourself.

VERIZON is using your credit score and overpriced mobile phone plan to grow there network!! Once they accomplish their goals they will throw you away like garbage as they sell their network to the highest MNVO network bidders!

Customer service at this store is very poor They still want you to do everything on line even though everything has opened back up after covid.. Im not sure why they are even open..Went to another Verizon store and had great personal service and got two new phones.

Angie was Amazing. Her customer Service is Wonderful!! Fast and Friendly. I will go back to the this Version Store even though I pass 6 stores on my way to this Verizon store.

Great customer service and selection.

I just want to ask a question to someone who actually works in the statesville store, the number for this store connects you to an endless phone tree. If you ever get someone on the phone they work in a call center that has nothing to do with the statesville store

I called to enquire about a new line spoke to Danny she couldn’t answer my questions I asked her repeatedly how much a new line would cost finally I hung up on her. Called at&t and they answered all my questions. Looks like at&t will be getting my business!

Loyal customer for 10+ years, spending almost $500 a month. I am walking out because of this company’s poor customer service model. This isn’t a company to represent a working class but instead one that cares about bottom lines and profit margins.

I placed an online order with a Verizon agents help. He ensured that I would be able to pick up the phones within an hour at this location. I drove an hour to the store since they had the model I want to find out they closed early. They were closed at 4 pm when I arrived with a sign in the door saying open until 6pm. Had to drive an hour back home and then an hour back to the store the next day to pick up my order. Then they wouldnt let me in the store... Too bad, I wouldve bought the accessories for them. So I drove to best buy for the accessories.AVOID THIS PLACE, THEY DONT CARE ABOUT CUSTOMERS!!! Verizon is getting to be a bad company when they were the best. Maybe it is time to switch.

Verizon service has declined over the years to unbelievable lows. Thier answer for everything is do it online. Ok why do I need a store then? Do thier sales reps not know they are putting themselves out of a job? Seriously it has gotten so bad i am thinking of moving to a different carrier and I have been with Verizon for 20 years...

Terrible experience. Extremely unhelpful, rude, nonsensical. The female customer sales associate actually told me to call Verizon and wait on hold for an hour for help. Let me state the obvious-- I was physically at a Verizon store, seeking help from a Verizon manager. If I could give 0 stars, I would.I purchased a new iPhone over the phone through Verizon online and was told my husband could pick up the phone on my behalf at the store. I was assured him picking it would not be an issue, despite him not being on the account. He drove 45 mins there and was refused service. He drove home. Then I had the pleasure of driving 45 mins to the store. When I got there, I was refused entrance, made to stay outside in 37 degrees and also refused the phone I paid for. Thats right-- they refused to hand me the phone I just paid full retail price on. Apparently there was an issue with my maiden and married last names-- which is not a problem for buying the phone, but is for picking it up. I was assured when I placed the order it would not be a problem. I produced both forms of ID and that was not good enough for them. I had to sit in my car in the parking lot, wait on hold for 30 minutes to speak to customer service, and have that representative help me. That customer service representative couldnt believe the nonsense the store was putting me through.I understand there are security policies that the store has to adhere to. However, it is impossibly frustrating to be told conflicting information by the online Verizon sales associates and the store associates. It was not acceptable how rude and unwillingly to help the sales associate was. She made no attempt to help me resolve the issue. Im disgusted at how business operates at this location. I will never go back, and I will advise everyone I know to stay far far away.

I’ve never been so disappointed in my life. I’ve been with Verizon for over 10 years now. I had an iPhone 7 Plus and was ready to upgrade and my fiancé was ready to upgrade his Samsung. We also moved his line onto my line. Due to covid, we had to talk to a rep over the phone outside of the store about deals and promotions we were eligible for. The rep on the phone told us I was eligible for $565 for my trade in because I had a “loyalty promotion” on my account and my fiancé would get about $400 for his Samsung. The account continued to say we were trading in the new phones and not the old ones, so even after countless try’s to explain to a customer service rep it wasn’t right they continued to blow us off saying it was a glitch and they’d fix it. Fast forward to two weeks later and my brand new iPhone 12 Pro was glitching and they had to replace my phone AGAIN. After sending off our old phones to be traded in I finally get an email saying my phone didn’t meet requirements and it was only worth $79 to trade in, and it’s listed I traded in the 12 pro when I really traded in the 7 plus. This whole situation has been a NIGHTMARE and no one has helped us from Verizon whatsoever when it was there fault from the beginning. They told us what we could get, they messed up the info in the system, and now they don’t want to own up to it and fix it. We are done with Verizon and taking our business somewhere else.

Got me right in. I was having problems with it not wanting to charge. But they was quick to figure out the problem. Had me out the dorr in no time. Great customer service, very friendly.

TERRIBLE customer service!!

Went in there to get my phone activated and all they could do was turn my old phone back on and couldn’t tell me when I’ll be able to activate my new phone nor could they notify me when I can. They said to just keep trying and waiting so basically now I’m left with a $1,300 paper weight.

Fast and painless set up 40 dollar a month plan in15 minutes on my old phone. The timing was just right. About 6:30 PM, not but a five minute wait to be helped. Out the door at 6:45. I even made it to church.🐙 Addition to fist review. Bought a phone and added service, costs more than they quoted.👎 I went to metro pc and saved a bunch..

Overpriced plans, mobile internet service is poor and customer service is bad. They are making a FORTUNE on overpriced plastic phone cases! Verizon charges $70 for cases you can buy for $26 bucks direct from great brands online such as Speck. Verizon culture is corporate profits ahead of customer best interest or satisfaction. Fees and unexpected and unexplained charges. Verizon is in the Horizon for me. Bye Bye!

I went to the Verizon store located on Sullivan road highway 21 Id previously purchased an android watch new of course. I spoke with the manager Andrew and the salesperson Doris and ask them to activate my new watch. They told me they scanned it and the watch was not able to be activated due to it having a Bill someone did not pay. I asked her if there were some type of paperwork that I could get from them so that I could return to watch from where I bought it from . Both their responses were there was no paperwork they could give me to show that the watch was not able to be activated so I left their store and went to the other Verizon Authorized dealer down by Walmart walked in the door ask the sales guy to activate the watch he had no problem with it activated it and I was out of there in 15 Minutes. So I guess what I am trying to say is if you do not purchase something from the Verizon dealer directly I guess they do not want to help you. Although I do recommend the other Verizon store highly although they are not a direct Verizon dealer they are authorized to do the same thing.

Very good place to get phones and service

Pay for a phone online, says store is open for pickup and I will be notified when to show up. Three hours go by I decide to call the store to a busy signal. Drive out since Ive been working 7 days a week the past 3 months in hopes I can pick it up anyway to find the store is closed. At least have a way to let people know please!

I ordered an upgrade on-line Monday to pick up in store. Didn’t know the store closed at 12:30 Monday and wouldn’t reopen until Friday at 10:00. Because the order was placed on line Verizon automatically cancelled it because it wasn’t picked up in 3 days, didn’t matter the store was closed and no way to pick it up. Over all very unsatisfactory upgrade process. If you are placing your upgrade order online be warned.

Not enough representatives helping customers. They have you waiting a long time before being able to help you. Even if it’s something simple. They give good customer service whenever they get to you though.Originally rated them with 3 stars. But decided to go back and gave them 4 since Christen went the extra mile to help us with and issue adding a device on our account. She followed up and called us back when the issue on their end was resolved.

I hate verizon. Spend hours on hold with customer service for them to say one thing and then drive to the store and they something else.

Very knowledgeable, staff,friendly, courteous,,

Im not a fan of any cell phone company and I understand the pressure they are under to perform. Otherwise, the folks that work at this location are very nice and helped me with my aging phone which is overloaded with my work. Time to upgrade to a larger memory phone 😡😡😡

Fantastic experience buying a new phone with help from Delores. She made the whole experience quick and painless. I told her what I wanted, and she didnt waste my time trying to sell me things I didnt want. She went above and beyond, taking the time to put on a screen protector and phone case that I didnt buy there. After having bad experiences at previous Verizon stores, it was great to find someone who listened.

I have been with them for years I’m very satisfied. They are the best company to get signal at my work.

Went to pick up a phone I ordered online. The employee was very nice and professional. I was out of the store in 15 minutes including activation.

Needed assistance with iPhone occasion the sales work person said “We don’t help with tat you must go to Apple store.”Another occasion I had no problems with sales tech

My mom and I went here yesterday to look for her to do an upgrade and to also talk about switching to the unlimited data plan. Mark greeted us with a smile and offered to help. He was so helpful in what we were looking for. That was the quickest weve ever been in and out of a Verizon store. He has definately earned our business.

This store always has a friendly staff that actually want to help! Just up the road from a Verizon retailer, I recommend you visit this corporate store in front of Home Depot for your Verizon needs versus the retailer close by. Youre sure to be greeted and treated with better customer service.

This Verizon store is very professional well definitely make this my store if you need a real good salesperson see Dolores

Ive been in this store twice in the last month. Both times someone came right to me and had the issue resolved quickly. I understand there are busy times which take longer but the service has been great.

No waiting and I got the solution to my no rural broadband problem.

Nice customer service people. Just wish that we could get their service a lot better where we live. It sucks around our area.

My recent visit to the Verizon store turned out better than I expected. I went to pay my bill. In the past whenever I wanted to pay my bill I was told to go to the machine and do it myself. The guy that met me when I arrived told me that he would be happy to take my payment. It definitely surprised me. I also told him about a problem that I was having with my phone. He took my phone and fixed it while he was standing with me and showed me what he did. He gave my phone back to me and then he took my payment and gave me a receipt. My latest visit to a Verizon store was a pleasant surprise

Tyler Robinson, is an outstanding representative he always goes the extra mile, always willing to do what ever it takes to help you out. Whenever I call him and need him hes always there to answer the phone, always polite and hes very courteous. Tyler is my go to person and Im truly grateful to know him and I know Verizon should be very grateful to have him in there company. Way to go Tyler, keep up the good work. I live in Charlotte and Ill drive to Statesville just to go to Tyler, for any and all help.That speaks volume and I recommend him to everyone I know.Thanks Tyler,From: Diana Latten

I have been coming to this Verizon store for years and I always get the best people and service. Over the years the people have changed but not the service.

My boyfriend and I come to this store frequently and have had excellent customer service each time! Nathan always takes care of us, and makes sure we leave with nothing short of the best deals and satisfaction! Thanks Nathan!-Savannah & Brandon

Made appt. 46 minutes later they talked with me, but never listened to me. as rrsult, nothing solved. waste of time.

Very disappointed today. Deloris took 2 days to get back to me only to tell me she couldnt give me any pricing. How stupid is that?! All I wanted was a little information on a device and to know how much it costs. I am definitely taking my business elsewhere. Kind of funny that a different employee gave me information a couple of months ago but she couldnt. Employee of the month right there!

This store is great! All the technicians are very knowledgeable and helpful. As with any store, they will try and upsell but immediately back off without continued pressure.

Store would not let me hold the new iPhone xsmax until after I paid for it. Said it was apples policy that they had to keep them under lock until purchase. I now know this was bs. Went to the other store across town today and they was more than happy to let me look at and hold the phone when trying to decide witch one I wanted

Excellent, very helpful. Individual helping us was perfect.

Andrew at the Statesville store dose better holding the door then helping customers. He was an awful person to work with. He talked to my 60 year old dad like he was supposed to know everything.

The staff was very helpful and on point. Thank you very much

Gave perfect advice to have my phone repaired.

Love love love my verizon store! Always friendly and helpful

Angie Boger was very helpful and informative! She will be my go to Verizon assistant now

Overall Verizon has been the best company Ive dealt with as far as cell phone service. Will stay work them for quite awhile. I started with them and here I am back

Im new to Verizon and Mike Bost made the transition so easy. If yall want a great experience, go see Mike.

Brandon was very helpful

Staff was very helpful in solving problem and no waiting time. Excellent service!

Great service every time I go there.

Josh was GREAT! I came in to get an iPhone for my grandmother and he was so attentive and helpful.

Once your out the door forget it! They will not resolve your issues. If you have new equipment, your on your own. Will not deal with this location again.

This Verizon Representative, Carolyn, is extremely helpful. We found out she had moved from Hickory to the Statesville Verizon and we were willing to drive to Statesville because of her exceptional customer service! Thank you, Carolyn!

Helpful staff that didnt mind I was only there to look at the Pixel 2/XL

They didnt fix the problem with my phone not did they stock the phone items I was shopping for.

The lady that helped us was great and we didnt have to wait forever either

The salesman was awesome. He was very knowledgeable on of the products and pleasant to work with.

So you have a phone and you cant get service? Tough luck - we will just bill you a couple of hundred dollars anyway. Absolutely no help at this store - or with verizon. Get another phone company.

RB is the best, he was great getting me the phone I wanted and set everything up for me. Awesome store

Good place to shop good phone service. Got an iPhone free

Helpful, although not enough staff to handle customers.

We had a bit of a wait, but had a really good salesman helping us.

Quick, efficient and able to take care of our phone issues

Very nice 👌 no problems

Greatest Verizon store of all time, those employees should be in the Hall of Fame for Verizon, thats how good they are at assisting you with any problem!

A Verizon employee opened the door for me and a young lady helped me immediately. The prices are high on accessories but the service is great.

Ask for Delores! She’s very helpful and knows her stuff!

Great phones and great service

Great Customer Service...Great Deal On my new Phone

Operator error! LOL. Phone working great now.

2 Note 8s work great

Very friendly and good customer service!!

Recently became a new customer here and couldnt be happier with the service.

Great place to get help. Ask for Mark

Wonderful! Extremely helpful and pleasent. I will use this store again.

They are ok, arent particularly quick at getting accessories for new phones and are quick to get you in and out.

I got my Galaxy Note8. I didnt catch Antoine in a lie!!! That is the norm at other stores.

Great service. Had an appointment. Did take 2 hours, which was the only drawback.

Brilliant

Excellent

Standing in the lobby and the associate refuses to help because I traded phones at Sams club and not here.

Very good will go back

Professional reps are friendly and knowledgeable.

Very helpful and knowledgeable about the differences in phones. Would go back again.

We wanted to talk about switching from ATT to Verizon. The csa we were helped by didnt have time for questions and really was not interested in helping us.

Fast easy service!

Nice people.Great service.

The Samsung Note 7 exchange program needs major work.

The people where very helpful .

We had the worst experience with this store we took a chance with the Verizon cellular sales by Walmart and will never go back to this location they didn’t really help and had no idea what they were even talking about if u have Verizon I highly recommend going down the road to the cellular sales location in Statesville

Typical corporate sales joint. If they didnt have the best service coast to coast Id leave.

Great and quick staff

Everything was good

Seems very busy and the wait is excessive. Hiring more salespeople would help.

Skips this store. They do not have their act together. I will stay with the store in Mooresville.