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AT&T Store
4950 Pacific Ave Suite 400, Stockton, CA 95207, United States
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AT&T Store
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Jo
Review №1

Awesome help! Such great staff. I’m so happy with my IPhone 12 Pro Max ! Shout out to the store Manager! Keep up the good work.

No
Review №2

Cannot say enough praise about this store. Friendly and helpful from the moment I walked in the door. By far the easiest phone buying experience that I have had. Staff was extremely knowledgeable and seemed like they not only enjoyed their jobs but cared about helping their customers. Edward was my sales associate. 10/10 would recommend this store.

J
Review №3

I was going to break up with the company but the guy who helped me was pretty nice so I stayed and patiently waiting for the emergency connectivity fund to start for libraries and schools

ch
Review №4

Had a problem activating a replacement phone. Walked in and out inside of 5 minutes. Good customer service.

Ga
Review №5

Switched my TV and Internet from Comcast to AT&T. Edward helped me and he was very courteous and professional. The store was clean and I was greeted with a warm welcome. I highly recommend visiting this AT&T.

An
Review №6

Came to the AT&T store today with my mom. Edward and Brandon assisted us with upgrading our phones and kindly transferred our stuff for us as well. Exceptional service! Thanks guys

So
Review №7

Edward the sales rep was very helpful. Had a pleasant experience. 👍

Ka
Review №8

Everyone here was super helpful and went above and beyond for us . Highly recommend thanks guys

Ch
Review №9

Edward took care of all my cell phone needs efficiently. Very good rep 6 stars

En
Review №10

Great customer service. They always help me with exactly what I need and are always giving me crazy deals

Ro
Review №11

Edward helped me out upgrading to the 12 pro max. He was really cool and transferred my content for me. Put a screen protector on perfectly as well

Me
Review №12

Just opened my new account with the help of Edward. He is one badass employee. Super kind,fast,patient and helpful! I would give him 100 stars if I could. Best experience Ive had w AT&T for sure. I will def reccomend friends and family to stop by and ask for Edward for all their AT&T needs. ⭐⭐⭐⭐⭐

L
Review №13

Edward was awesome and extremely knowledgeable. He saved me so much money and I got and extra phone 😍

Fa
Review №14

I was helped by Jordan. I wanted to add an extra phone line and he was able to upgrade me to a better phone plan as well. He was very professional and friendly.

Al
Review №15

Got a tablet and AirPods with Edward today. He was very helpful. Thanks for the great service

Ta
Review №16

Received A+ service here. Switched carriers and got some cool accessories. Big thank you to Edward and Brandon! Will be coming back!

si
Review №17

Had a fantastic experience starting my AT&Taccount with Edward today. He was very knowledgeable, fast and efficient! Thanks for the help

Br
Review №18

Ordered the 12 Pro Mac with Edward. Him & Brandon were very helpful. Appreciate the help!

Sy
Review №19

Upgraded with Edward, he was so friendly! Loved the service. I got the 12 pro max through him

Da
Review №20

Switched my plan and added a few devices with Edward. Been working with him over three days and he has just been super helpful and professional. Thanks for everything, I plan on sending him referrals because of his ex ellent service

Ja
Review №21

The customer service here is excellent guys! I entered this store in a panic, thinking my phone was broken, however Edward fixed it immediately very helpful :)

Di
Review №22

Good joint. Good staff.

Le
Review №23

Edward & Brandon set me up with the new Samsung as well as TV and internet! Thanks for the help guys

gi
Review №24

Edward and Brandon were very helpful with setting up our new phones. Any questions we had they were there to help.

Ce
Review №25

Edward was very helpful today he helped us set up our phone when he did not have to do it. Thanks Edward

sa
Review №26

Upgraded to the new Samsung Note with Edward, he was very helpful and patient

An
Review №27

Josh was so patient, so helpful and took excellent care of us through our bumps along the road to get our phones upgraded. He deserves recognition from the head boss! We walked in super late, 30 minutes before closing time and he provided us with excellent service helping us with every need and question we had. Ive worked in customer service and trust me, when its the end of your shift and you get those late customers its rough because you want to get out on time... but Josh did not let that inconvenience from our part get in the way of providing the upmost BEST customer service Ive experienced from AT&T by far.Thank you so much AT&T for providing your customers with patient, excellent employees like Josh!!!

To
Review №28

Edward offered great options and customer support, very satisfied with the experience

Ma
Review №29

My visit was wonderful. I was in and out in minutes! No wait time, no dishonest sales person, and no rude customer service! I had many questions and Joshua made sure to answer them all. He was very straightforward and knowledgeable in all the promotions going on in the store. Thank you Joshua! We will be coming back to this location to work with you for my sons upgrade when it’s due!

Li
Review №30

Today’s visit was super pleasant! I’m so glad I went to this store! I wasn’t too sure what I wanted to get, but thanks to Josh I was able to get a phone that would fit my needs. Thank you so much for the bogo Josh! We’ll be coming back to your store again! Oh and he helped us get the best accessories for our phones.

Na
Review №31

Joshua took care of us and it was a great experience. He made sure we weren’t over paying and even helped us save money by making changes to our account. I’ve had terrible experiences with att and their stores but this time it was completely different. I’ve got to say I was impressed. To anyone looking to be treated with respect and integrity I recommend going to Joshua!

Le
Review №32

By far the best location I’ve been too! Joshua is very helpful. He helped my wife and I set up and account and got us the best possible promotions. I recommend going to him as he’s very upfront and honest with any deals or promotion.

Lo
Review №33

Edward and Brandon were very helpful and kind.

Pa
Review №34

Came in because my phone was having issues but Edward kindly fixed it for me

Gl
Review №35

Joshua did a wonderful job. I got my son a phone and he opened it today. He was super happy and I’m glad I went to this location. Joshua knew all the promotions at the time and he made sure I’d have the gift ready long before i needed it. I will continue to go to this store because of my experience.

Br
Review №36

Some of the most updated phones

Ch
Review №37

Edward was awesome. Thanks for the help

Ra
Review №38

We had went to the other At&t stores and was never satisfied until we came to this store the staff are right on it to assist you and when we had a issue last year with our plan we came to this store to get help the manager Becky was there and was right on it to help us she made sure our plan got fixed and when it was time for us to upgrade she helped us they all make sure you leave the store satisfied this is my go to store I like how friendly everyone is and how organized they are . We came in a few times already they always take care of us great team and manager Becky and store . Hands down Becky is amazing !

Ni
Review №39

Best service Ive ever had!This store and the staff are on top of their stuff and were so ridiculously nice. They handled everything in such a professional way, while also making me truly feel like a valued customer. Ive never had such a good experience when it comes to customer service, especially at an AT&T store.

Je
Review №40

Great wings, friendly staff, amazing selection of fountain drinks... Great carrot sticks and fries!

C
Review №41

Edward was awesome!!! Customer Service is Great!!!

Be
Review №42

This store is always organized and clean! The representatives and the manager Becky are always so friendly and willing to help me with any situation. This location is my go to store.

Ma
Review №43

Becky is amazing! She provides me with exceptional customer service and paid attention to all of my family’s needs. Thank you Becky!

Ma
Review №44

Upon arrival, I was greeted and welcomed in. Sales representatives were professional and very knowledgeable about store product and promos. My issue was handled and I was astonished with how well the sales rep took action in handling my problem. Definitely happy with the customer service and support.

Ta
Review №45

The worker named Joshua took care of my husband and I and made our visit really fast and easy

An
Review №46

Just like to say thank you Ginacarlo and Becky you guy did very awesome job for helping me out to change my U-verse TV to DIRECTV and help on the cell phone account thank you very much

An
Review №47

Great customer service! Best store I have been to in a while.

j
Review №48

All 5 star reviews are from prime communications employees. inflated reviews because their store sucks, lmao. I was scammed here once n i escalated it to ATT n the head of prime communications and got a personal apology from the presidents office at ATT. hope that scamming lady who resells phones online finally got fired! next time go to a REAL att store

Vi
Review №49

Absolutely the worst customer service, manager(a big lady)was very rude she wouldn’t listen just wanted to state her views, gave out false info and didn’t even apologise...would never go there. And mind you, in store service is 10 times more expensive than online here.

Br
Review №50

Becky the store manager has amazing. Helped me set up my DirecTV account and Ive never been happier

Jo
Review №51

BUYER BEWARENever have been more disappointed with a transaction/customer service in my entire life! Went to go get BOGO iPhone Xs when the manager offered to sell me 2 iPhone X at a discounted price as they were buyback devices. Turns out she was selling them illegally on behalf of another customer (What I believe is that it was actually her, but she got one of her friends to lie on her behalf., found the same phones listed online under her name through Offer Up)She lied and said these phones were brand new, out of the box... but so many things contradicted themselves. I was so jetlagged and not thinking straight so I did purchase them. Big mistake.These phones SUCKED! Would malfunction, force restart, over heat, had a battery capacity of 90%, camera wouldnt work. For an iPhone X! The manager, refused the refund so we had to escalate it several times.NOTE: This isnt a real ATT store, its an AUTHORIZED RETAILER so any negative experience which you have cannot be fully fixed by ATT corporate, you would need to contact Prime Communications! I finally got in touch with the regional manager who I think was a REAL piece of work and I have vowed to NEVER do buisness with ATT again. It seems as though he only cares about corporate interest and not consumer needs. He screamed at me several times while on the phone and it seemed like he would do everything in his power to void my request. I think he would say ridiculous things to try to get a rise out of me and say something I would regret to get out of trying to help me.After all the hoops I had to jump through, the condescension from Prime Communications and feeling insulted and demeaned by the upper management, I finally got a resolution! We were refunded the $1500 and will never, ever, EVER work with them again!PS: Look at the reviews! They are all conducted by employees and those associated with Prime Communications! INSANE!BUYER BEWARE

CJ
Review №52

Thanks Becky. She Helped me out got my direct TV set up and was very clear and thorough with everything.

Bo
Review №53

Just wat to thank Giancarlo and Becky for their awesome help👍👍👍👍👍

Yo
Review №54

Becky and her coworkers are awesome would recommend to a friend

ca
Review №55

The whole staff is so nice, i came in with a problem with my phone & they informed me about the bogo & i walked out with 2 new phones. Thank you guys

Ma
Review №56

I had very bad experience in this Authorized Retailer Store. I spoke to the current store manager named Jorge which is very rude and unprofessional. If you go, please make sure you get the correct promotion. I sent my old iPhone back to get a credit on my iPhone 7 last year and as of today have not received my credit and kept my old device!!

Wi
Review №57

Brandon and team are always great and helpful

Ja
Review №58

Great customer service Becky was Awesome!

Ed
Review №59

Thanks Guys for the great customer service!!!!Love my IPad mini and Iphone!

Ro
Review №60

Perfect

Ma
Review №61

Great customer service!!! friendly staff and the store was well organized !

Is
Review №62

Great experience and employees are very understandable when it comes to services

Se
Review №63

AT&T is the best so clean everyone is so nice

Ma
Review №64

Poor Quality of Customer Service. Some guy yelled an curse word in the store, and no one did anything about it. They didnt finish with my new phone.

Ja
Review №65

Becky has all the ZADDIES!

yo
Review №66

Best customer service

Re
Review №67

Unenthused customer service.

An
Review №68

Great

al
Review №69

It is not possible that a multimillion dollar company at the expense of us customers do not have the necessary tools to give us a good service today I went and I could not buy my S10 + because they could not accept card payments since no computer is suitable for it and the same employees must use their own internet on their own phone to work the tablet they use to work I do not put zero because you can not but they are the worst

Information
13 Photos
69 Comments
4.4 Rating
  • Address:4950 Pacific Ave Suite 400, Stockton, CA 95207, United States
  • Site:https://att.com/stores/california/stockton/112606
  • Phone:+1 209-472-1701
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:8AM–9PM
  • Sunday:9AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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