I have been looking at cars for a few months, and found a vehicle that was perfect and in my budget. Mike helped me through the process and was extremely knowledgeable and helpful. He wasn’t pushy, and he made sure the vehicle I picked met my needs. He walked me through everything and was very transparent. Best experience I’ve had at a car dealership. The finance manager was also fantastic. Highly recommend.

Worked with Warrick Wilson to buy a Genesis G80 from Great Lakes. I found the car online and worked with Warrick on the purchase. I ended up driving over 4 hours to get the car, but in the end was worth the time and effort. The car was ready to go and as he described. The car is simply amazing. He had all the paperwork ready to go which was really great since I had another 4 hours to drive back home. The whole team at Great Lakes was great!

Ive purchased a couple other cars in the past so I have some experience with car dealerships and some general car knowledge. Recently, my last car was totaled by another driver and the insurance process was about as fun as you can imagine. After going through all that, it was so wonderful to have such a terrific and smooth experience when buying a new car.Rick was incredibly nice and got me the information I was looking for. I mentioned that I may have to review some personal financial aspects before diving into a purchase, and he let me know he was understanding and that if Im not truly sure about the purchase, hes not going to pressure me. He was patient with me the entire time and everyone else at the location was also friendly.I would recommend this location for anyone looking for a new or used vehicle, and I plan on using them for general maintenance/service in the future.

Great place, you have full control of the amazing service offered here. Dealers and service members will bend over backwards to make sure you get what you need to stay comfy and on the road throughout and past your warranty. The best of the best!

Had a great experience here at purchasing a new car! I came here after having a bad experience at different local dealer, so I was a little worried coming in. Rick blew my worries away by being honest, upfront, and thorough with his explanations. It was clear that he wanted to help me get the best deal, even with the current auto market situation. He also honored the military discount which the other place did not acknowledge. Super satisfied with my purchase, I will definitely recommend Rick to anyone I know who is looking for getting a car.

The dealership personnel are friendly and professional and always take excellent care of their customers !

I went with my dad to purchase a vehicle, and hands down it was the best experience on a car lot that either of us has had! We had Josh (aka juicebox) as our salesman and I was not disappointed in his ability to explain things and then walk my dad through how to work everything in the car! The customer service we received was outstanding! We then dealt with TJ for financing and again Amazing! The shear ability to be so friendly and explain things we needed explained was outstanding. We left with no questions left unanswered. We are an hour away and will gladly go back and refer them to anyone we know looking for a new vehicle!

No trouble beyond normal maintenance items, until 184,000 miles when the engine blew. This dealership provided a new engine, related parts, and a loaner car, all under the standard (NOT extended) warranty. Total cost to me: $0. Keep that in mind next time youre shopping for cars.

Just bought a Santa Fe from Jacob L. at Great Lakes Hyundai. He was a great salesman and made the experience extremely easy and enjoyable. My wife and I had a great time at the dealership and Jacob was a large part as to why. He made us feel at ease and in no way pressured during the entirety of the process, which was really refreshing! Very happy with my purchase and how friendly Jacob and the rest of the Great Lakes Hyundai staff were that we dealt with. This was the second car we have bought at Great Lakes and each time was a great experience! Will definitely be future customers!

Had a great experience! Low monthly payments on my brand new 2022 Elantra! Love it, you guys are amazing!

Good morning,,Was nice of you to send a note. I appreciate you taking the time to reach out, especially to new customers. Im even more happy that I have the opportunity to respond back with some feedback that a GM needs to hear.I walked in the door unannounced Friday afternoon and was greeted by your salesman Chris Stepp. I wanted to look at a particular vehicle you had for sale and Chris S. spent the next hour showing me the specifics of the car and uncovering my needs as a potential buyer. Courteous, professional, engaging, genuine, would be terms Id use to describe my meeting. I departed Friday Eve with plans to come back Saturday to see if the decision maker in the family approved lol. Friday eve I received a very nice note from Chris S. thanking me for my time and that hed look forward to seeing me Saturday.Timing being what it is when we arrived Chris had a family he was working with and stepped away from them for a second to greet us and ask my permission if a co worker could assist us. We were introduced to Jacob Lovelace, who I quickly realized was cut from the same cloth as Chris. Jake L. made a number of wonderful softening statements to my wife to engage her in the process and was very informative and professional. We took a ride and kicked the tires and came back to the dealership. Jake was waiting and willing to answer any questions we had. Jake started our conversation and asked for the order after our questions were answered.Im taking the time to type this out because the most important point is yet to be made.The last 18 months, business has been particularly difficult. I had given Jake the quick highlights (or low lights as it were) and Jake was understanding, non judgmental and made me feel like an actual person, not a number reflective of recent events. Moments later, your Finance Manager (Geoff) and Jake came back with an offer that both my wife and I were happy very happy with. We are excited and thankful we stopped in to see what you had on the lot.I have a few minor things to take care of on a lease vehicle and we look forward to being there early this week to sign the papers.I know this transaction is usual and customary in your business, but I wanted to take the time to call out the ppl involved, their professionalism and your companies ability to make an uncomfortable situation a pleasure all while being treated like the customer experience is goal number 1 !I thank you and commend you on your facility, staff and product lines.Its been a pleasure and we havent even signed the papers yet.Thank you for your time and attention.Debbie and Jim Dale

Bought a Santa Fe from David L. at Great Lakes Hyundai. Absolutely zero complaints. Called ahead because we were nearly an hour away. David had the Santa Fe parked in front and ready to go. Test drove and decided to buy. Applied for financing, approved and signed and out the door in about 90 minutes. No rush tactics or shady hidden prices. Just a really sweet deal on a Santa Fe with all the options we wanted. Thanks David!

Worked with Justin Greer on leasing a new Hyundai Sonata from them last week. He couldn’t have been more helpful and knowledgeable about the car but also not being pushy and helped me get exactly what I wanted. Highly recommend working with him! Also Ness Alghofari in finance was very helpful as well!

I recently purchased a used car from Great Lakes Hyundai a little over 2 weeks ago. I worked with Josh Miller and he was great. He was very helpful, respectful, kind, and really sold me on the vehicle. I am happy with my purchase and my car is great, I love it. The staff at Great Lakes is also really nice as well.

My son purchased a used vehicle from them. The next day the check engine light came on and the battery was dead. The car needed a new battery and another $216 in repairs before it would pass an eCheck.

I recently leased a car from Kris. He is by far the best salesperson I have ever encountered. He was not only very intuitive but also had a great feel for my needs. He was anything but a typical salesperson. If you are in need of a vehicle I highly recommend going straight to Kris as he works wonderfully with a customer to get them where they need to/ want to be.

Ive bought my last 4 cars here. They really try to give you the best deal. They really treat you like good. Plus the tax rates cheaper out here too, compared to Cuyahoga County. Saves u a little money.

I recently got a new lease here and couldnt be happier with the experience. Rick spent plenty of time over two visits reviewing different features and options with me and was patient and understanding throughout. It was clear that his motivation was to help me find what I needed and not push anything on me. Everything was well organized and when I was ready to take a car we got the paperwork done quickly. The whole staff is friendly and helpful, and multiple people that I was not actively dealing with asked me if I needed anything, and if I would like a tea or a coffee. Very thoughtful team with all the knowledge I was looking for! I strongly recommend working with Rick and Great Lakes Hyundai!

This place was so nice! The people there were polite and funny and made buying a car a lot less stressful for me and my family. I would definitely recommend to someone who cant seem to find what they need. The agent that was helping me helped me find exactly what I was looking for and it didnt even take all day to get it!

I has the pleasure of purchasing a used car off of Rick yesterday. This guy came in on his day off to personally work with me. He made me feel as if I was talking with a best friend and made buying a car feel enjoyable not pressured. Feels like I made a new friend. I highly recommend this guy. I will be coming back in the near future to work with Rick again.

TJ and everyone did an amazing job getting me in my new car. It was fast and easy. Great experience!

Worked with Jacob Lovelace to purchase a vehicle who was very friendly and easy to work with. The process was fast and was able to take the car home within 2 hours. Was a little disappointed however that the price I was offered increased one day after my initial visit for no apparent reason. Overall not a bad experience.

BEST EXPERIENCE purchasing a car. To provide context, my family was heavily affected by the events this past year. Saying I was nervous about my ability to finance a car would be an understatement. Rick was incredibly helpful and understanding of our situation. He walked me through the entire process and in the end, got me in my DREAM car. Rick was great and my family will never buy cars anywhere else!

Best experience with any salesperson Ive ever had!

Second experience with dealership and it wasnt better than the first. I tried to buy my 2016 Santa Fe there, and was disappointed with sales staff.This time the service group fell short. I will not be coming back. Which is disappointing given its by far the closest dealer to me.

The people here are so nice. Theyre fast, honest, and super efficient with their work and customer service. I feel like its hard to find ALL of those qualities at a dealership. I will be returning for future services.

I get my car serviced here and i have to say Jake, Lucas and the entire service team are great i have been working with them for years and they display great customer service by communicating pricing, explaining the problem, and just delivering great customer care overall. Im typically in and out every time and while i wait its so quiet and clean and not to mention they have the best coffee machine everr.!!!! I cant thank them enough for taking such wonderful care of my car unfortunately it my car was recently totaled in an accident but it was running for 6 almost 7 years without any major issues and I honestly can say I believe it would have ran much longer. I look forward to purchasing my next Hyundai soon.

I just got a 2021 Tucson from GLH. My salesman Rick Wilson was great. It was my first time leasing. I couldnt have had a better salesman. Keep up the good work and God bless you for your honesty and patience.

Stopped to see which new cars they had. Mostly used were in the front of the lot. I was told they had very little new inventory and I wouldnt find new cars at any dealership. This was not my first stop so I knew that was untrue. When I made it clear I was not interested in a used car, then they had some new cars.... They did not have what I want but salesman was pressuring me to get an offer on something I did not want. What really angered me is that I only gave this salesman my name. The next day I and my family started receiving emails and phone calls from him!

Ryan from service was super helpful. I needed my battery replaced as well as a headlight fixed and he got me also set. He also found a nail in my tire and arranged for that to be replaced on very short notice. Ryan explained the scope of all the work to me very well and was upfront about the cost/timeline for service. The price for the work was reasonable and the work was completed in a timely manner. I plan on using Streetsboro Hyundai for stuff like this in the future—thanks Ryan!

Greatest experience ever. Our salesman Rick was awesome. He took us through the whole process and explained everything with great detail. Go see Rick for your next vehicle purchase.

I was recently in the market for a new car and wanted a Hyundai Kona. After researching online and going to some disappointing dealers, I went to Great Lakes Hyundai in Streetsboro. Here is where as I was exiting my car I saw salesman Mr. Josh Miller with a beaming smile. He immediately treated me like family. Very impressed with his knowledge, professionalism, exceptional attitude and personality, I proceeded with the purchase of a 2022 Hyundai Kona. I was also exceptionally well taken care of by TJ in financing. I am very happy with my purchase and am enjoying the Kona. Great features, the color is gorgeous and the look of the car is rather unique. I would highly recommend seeing salesman Josh Miller and Great Lakes Hyundai as you will not be disappointed with your car shopping experience. Thanks Mr. Josh.

We recently purchased a Honda pilot from Rick. He was very helpful throughout the process and kept us informed. When searching for vehicles in the future we will certainly keep great lakes in mind.

Sold me a car that broke down the next day, bought a new battery for $200 and the check engine light was still on so I called and asked if they could cover the repairs and they told me they wouldnt. Place is ran by con artists who dont care what they sell you so long as they make a profit

Rick Wilson made the purchase of our daughters 1st care super simple and smooth, best experience in a very long time at a dealership! Thanks again for all the help and fast service.

I’ve purchased two separate vehicles from TJ in the last year, that’s all you need to know about how good the experience at Great Lakes Hyundai is. The service is quick, you won’t be left with any questions, & TJ gets you what you want. It’s as hassle free as car buying can be

I really needed a car and Kriss Stepp took such good care of me. He was very professional and kind. The whole experience was so far above what I was expecting. Well Done and I will be back. I am already telling others about how well I was treated. I have already recommended Great Lakes Hyundai to others. Thank you all.

Be weary buying used car here. Of course when buying a new car, care must be taken to inspect the car, but at a dealership like this you expect some level of integrity. Would not trust them again, new or used.

I always shop around before I return my lease but the numbers they gave no one else gave it to me I drove an hour to this dealership, and i was worth it.There Facebook ads. Got my attention and they gave what the ads says . My salesman was Josh Miller a young polite gentleman with good experience and I encourage everyone to ask for him when you go there.

Scott H. was great to work with. Professional, knowledgeable, and very nice guy.

I had a great experience with Jason Bowlby at Great Lakes. I flew in from Colorado for a great deal, and Jason came to the Cleveland airport to pick me up. My flight was early, and without having to tell Jason he showed up early.Great communication, easy process at the dealership, great financing, extended warranty.Great experience all in all!

David is nice, and the service department is wonderful. The rest of the department was awful to work with and had I not been a rush to get another lease, I certainly would not have come back a second time.

I recently bought a Volkswagen Jetta from Great Lakes Hyundai and the process was so smooth thanks to the assistance of our salesman Jacob. Would definitely recommend going to this dealership!

Amazing experience! If youre looking to get a car then you must come here! The used vehicles look practically new and have with low mileage. They also show you the carfax and disclose everything prior to you buying. I highly recommend Jason. He truly cares about your wants and needs and hell go above and beyond for you!! Thank you again for everything!

We recently visited this dealer and had an awesome overall car buying/trading experience at Great Lakes Hyundai! We worked with TJ Klinkowicz who was very knowledgeable about all the vehicles and was super patient and helpful with us when making a final decision. I would highly recommend working with him and the team there for a hassle free experience! Love my new ride!

For six years I have enjoyed the Hyundai Experience. However, when a dealership puts their own interest above my interest as the customer, and refuses to make things right where there are clear errors on their end, it is time to find a better dealership.My latest lease deal was full of misleading information that led me to make a deal I would have never made. I was lied to and given false information, that cost me thousands of dollars in this deal. I was sold a service plan I did not need that cost me time, hassle, new paper work having to be signed a year later.I will no longer use Hyundai after this lease experience. I would recommend others avoid this self serving dealership as well.

Excellent customer service buying our newer Hyundai Santa Fe. Our salesman was John Terdick who was the best sales person for automobiles we have ever had the pleasure of dealing with. He worked hard to get us the deal we needed and was very friendly and expedient. We were in and out in no time with absolutely no issues at all. I highly recommend Great Lakes Hyundai and John Terdick for your next vehicle purchase.

Great service department. Chose them over 2 other Hyundai dealerships I had dealt with previously that had very poor service, so I was willing to drive farther to try Great Lakes. They did great, were professional and quick, washed my car on both occasions, and fulfilled my expectations. They replaced a coil under warranty, did a checkup, and also informed me of and petformed a recall. They were awesome!

I gave Great Lakes a 5 not only because I got the same great service I’d come to expect. Great Lakes has done my service since I bought my Santa Fe in 2015. I also got answers to some questions that were not related to that day’s service. Rachelle Weatherholt patiently discussed the pending recall on the ABS brakes. Great Lakes is still awaiting guidance from corporate. Lastly Ms. Weatherholt talked about the internet system that I’ve been notified will no longer be supported after 12/31. Something to do a third party and 5G support. I hope a fix will be found so I can keep using remote ignition and other features in 2022. Ms. Weatherholt is new and a good hire.Lastly Lucas Rigby greeted me, by name, when I arrived even thought I wasn’t working with him this time. He had worked with me on prior visits. He kept that personal connection.Bob Kirk

I was so nervous going into the dealership to buy myself my FIRST ever new car. The whole team made the process so easy. They took care of all of the hard stuff for me so I didnt have to feel stressed out and overwhelmed like I initially had expected to.. David did a fantastic job as well as all of the others I had the pleasure of working with!Thanks guys!!

TJ Klinkowicz was our salesman and could not have made the process easier for getting both our new cars. He took the time to understand what we needed and matched us with the proper vehicles. His customer service was above and beyond and his follow up service has been excellent. It is why we keep going back to Great Lakes Hyundai.

As a first time car buyer, I was fortunate to make my purchase at this dealership last November. I had concerns about being taken advantage of because of my inexperience, and could not afford to take a loss on such an expensive purchase. TJ, who I highly recommend, was the most phenomenal sales person I could ask for. He’s genuine and transparent, knows the answer to all your questions, and at the time, their top salesperson by far (I’d bet he still is). Oh, and TJ is 100% no pressure. He said that it doesn’t make a difference to him if I purchase the add on services offered, his goal is to earn repeat business, not nickel and dime.Today in the mail, I received a handwritten thank you note with a free oil change certificate and scratch off inside. My oil needs to be changed for the first time as of 3 days ago, and I won $2.I really appreciate good customer service, and I’m happy to see that it rewards those who aim to please, like TJ. It’s hard to come by these days.

Had a wonderful experience with Kriss Stepp at Hyundai in Streetsboro. Very friendly and knowledgeable. Great car, great experience. If youre in the market for a car, stop in and see Chris.

Rick Wilson was great!. Super nice and helpful guy!.

This was my 3rd lease from Great Lakes Hyundai and as always, a great experience. I worked with TJ Klinkowicz who was FANTASTIC! He made the entire process run super smooth and I couldn’t be happier!

Drove an hour down to look at leasing a car. First they told us they had a bunch of cars on the lot. We get there they have two. It was less than 5hrs since i talked to him on the phone when he told me about the cars. I talked to a young kid who was the most cringe salesman you will ever meet in your life. Typical salesman nonsense that a child wouldnt fall for. The kid might want to try a new profession cause he couldnt handle the slightest detail by himself he needed his manager for everything. Where im really upset is there promotion online said the car was $175 with %0 down which is a great deal that no one could pass up. Now i know there are going to be taxes and SOME FEES but the final price pre month was $230? I was expecting somewhere around $200-$210? We tried to wiggle the price slightly we werent going for some tremendous steal but $220 would have done it. You guys suck. Nice bait and switch. Hope you guys have slow spring.

Worked with David to purchase my new work van. He was amazing to deal with and I would highly recommend him to anyone.

They sold my friend a stolen vehicle and then continued to try to justify it. This is after he drove it around for a week not knowing it was stolen, they called him and said bring the car back and dont get pulled over. Really!!! He couldve been arrested, and charged with grand theft auto. He had his baby in the car. Could you imagine what couldve happened. They didnt even care it seemed like. They bought a stolen vehicle from an auction sold it to my friend without checking the vehicle thoroughly enough. NOT TRUST WORTHY AT ALL!!

Always friendly, exceptional service

Walked into Great Lakes Hyundai looking to purchase a vehicle . I had previously called and asked about a car they had on the lot with a car salesman named Kriss . Kriss had all the info from Carfax which made it easy and simple to decide on purchasing ! Every question I had about the vehicle was answered without question . Kriss truly wants to get the right purchase for his customers ! Their mechanics also did a once over just to make sure everything checked out ! If you ever need some wheels go see Kriss Stepp at Great Lakes Hyundai in Streetsboro, Ohio ! Thanks again Kriss, this new car is awesome !

Jason was awesome to work with. He made sure that I got what I wanted and he explained everything thoroughly. I even received a call from him the day after to check if everything was going well. Thank you Jason for all the help and going the extra mile!

Truly professional experience For my husband and I Michael our Salesman was extremely knowledgeable of the vehicle we eventually purchased..The quickness and no hassle of the staff was greatly appreciated..5 stars plus.We will be back..Thank again...From the McKinneys...

Had a great experience here. Adam Mitchell helped me purchase my Santa Fe. He was very attentive and courteous even though I came in late. Even after closing he took extra time and showed me how to use my features. Would definitely recommend Adam and Great Lakes!

Great service department, quick, efficient, Jake Wyatt terrific at explaining service Highly recommend.

David made our decision easy.We shopped all around to many different dealerships & its exhausting! David made everything seamless, easy & quick! We purchased our first Hyundai and definitely recommend David at Great Lakes!!!

Amazing service! We were looking for a awd tucson and Michael helped us every step of the way! So professional and so helpful! The entire process from start to finish was so smooth! He even followed up the next day to make sure we were still happy with our purchase! 10/10!! No pushy experience just super friendly and so helpful!

On 08/17/19 I decided to go to Great Lakes Hyundai in Streetsboro. I hadnt necessarily planned on purchasing a vehicle but wanted to explore my options and was sent an incentive letter. I was absolutely set at ease from the moment I met with Jason Bowlby. I explained that I was interested in exploring my options and was not pressured in any way, shape, or form. I felt completely comfortable and was pleasantly surprised with how honestly and fairly I was treated when discussing my options. I couldnt have been happier with my experience or my new vehicle! A huge thanks to Jason for making this the most pleasant car purchasing experience i have ever had! If you need a vehicle or are just interested in taking a look go to Great Lakes and ask for Jason!

Very professional and courteous staff. No pressure sales but extremely knowledgeable to answer any and all questions. We felt very comfortable with our vehicle after their intense session to go over all features before we left after purchase.

I worked with John Terdik to get my Tuscan. He was very professional and i received the highest quality of Customer Service. He walked me through the process as I had never leased before and felt that i was in good hands. I highly recommend working with John! An asset to Great Lakes Hyundai!

When we purchased our car from here a few years ago, we were assured that if we came to that specific location in the future for services, we wouldnt have to pay the $100 deductible. We confirmed it before making our appointment this week, even though we had to drive an hour out of our way.We also wanted to double check that we would be given a loaner vehicle while ours was being serviced. We were told they were out of them. As loyal customers who purchased our vehicle with them, and out of hundreds of cars on the lot, they couldnt figure something out for us?Because of this, my husband and I both had to drive separate cars to drop our vehicle off for our appointment time. They told us theyd contact us when they knew what the issue was, and because we were an hour away from home, we stayed close to the dealership. After hours of trying to keep busy so far from home and not hearing back from the dealership, we called to find out they knew what the issue was, they just hadnt called us to let us know itd be in the shop for several hours more than what they said.Long story short, they ended up charging us the $100 deductible anyway. We could have gone to the hyundai dealership 10 minutes from home, saved 4.5 hours of drive time, AND had a loaner vehicle. We had planned on purchasing a new vehicle from this dealership for our growing family in the next month or two, but we are seriously doubting doing so now. We would probably not not use GLH in the future for service either. So disappointing.

This place is My-Hyundai.Own 2 car, lease 6 and always did service in here.Not just because of a good deal, but people working here - nice and friendly.

Cant say enough about the service dept. personnel - so helpful in scheduling, getting me a loaner car, and overall communication. They were all very professional and very kind.

TJ Klinkowicz and Great Lakes Hyundai was the best experience to date with buying a car. TJ was so engaged in making sure we were happy and got what we needed. He is a great face for this dealership.

I stopped in to test drive SUV’s and Jason B. was so helpful showing me all the features and was so patient with me and my needs. Highly recommend if looking for a new car

Great place to buy a car clean showroom everyone was very nice ..I will definitely go back ..they washed my new car gave me a fill up ..oil changes free for a 3 yr lease

I am always astounded by how amazing these people are they are so sweet and willing to help out!

The service team is excellent and worked with me to get my engines replaced. Service is quick and customer friendly.

TJ hooked us up with, what I think, is probably one of the best value purchases Ive ever made for an automobile. No pressure, super helpful, definitely earned my trust.

I appreciated the extreme social distancing and compliance practiced in the shop area. As always, the waiting area is friendly and compliant as well.

Jason, my salesman, was very personable. He listened to what equipment I wanted and made sure it would be available for me. After purchasing a Kona, Jason spent time explaining the interior features and answering questions.he didn’t rush through the features. I highly recommend him!

Purchased a 2021 Palisade. TJ Klinkowicz, salesman, was excellent in all areas of the sale. Fair, knowledgeable and patient I would ask for TJ by name in the future.

David was a pleasure to work with. He worked a good deal for the Santa Fe we wanted. We purchased our first Hyundai from Great Lakes Hyundia in 2008 and this is our 3rd.

I went in to Great Lakes Hyundai to have my Sonata serviced. Everything was done within the time frame that they said it would be. There were no hidden surprises when I got my bill. Everyone that I spoke with was polite and knowledgeable. Overall a great experience.

Great people, excellent facilities no pressure but will give information on any future maintenance that needs addressed.

I had received some advertising in the mail about some specials Great Lakes was having so I stopped in. TJ Klinkowicz was my salesman. I was extremely impressed by his knowledge and ability to read me. He knew the exact car to show me. I test drove the 2021 Sonata and fell in love with it. I ended up leaving without buying it and after saving up some money for a down payment called TJ back and he made it happen. I will absolutely go back to TJ for future purchases. During this purchase I also worked with Zac who was great making the numbers happen and Geoff who I signed papers with and he also did a great job explaining everything.

Excellent Customer Service!Lucas, Senior Advisor in the Service Department exceeded my expectations. Highly recommend this Dealership.And dont forget to ask for Lucas!

The guys at Hyundai Great Lakes in the oil change department were better than fantastic! All around amazing experience. I contacted Scott a week or so ago (the kind rep who got my lease set up) asking about where to go for the oil change, etc. He was so quick in responding, got me the number for the location, and even called and spoke to Alex I believe, and had them take care of the complimentary oil service even though I had lost the first complimentary service card in the mail (many moves).I scheduled the appointment and then accidentally ended up going to the wrong location due to a GPS issue. When I called the shop, the guy offered to stay late to accommodate me and was then very kind and comforting when I asked if I could reschedule as it had been a long day working at the hospital and at this point, I just wanted to go home.When I was about to arrive at my rescheduled appointment, I called to ask where to pull in to and again, he was so kind and helpful. They were very informative, took great care of my car, and switched out my tire as I had driven over a nail that was perforating the sidewall of my left back tire.Overall, I absolutely adored working with the staff at Great Lakes Hyundai and would highly recommend. Car dealerships have a rep of being kind of douchebags, but not these ones.

Great Lakes HYUNDAI always does a great job. David Lumpkin has sold me my last 3 Sonatas. He does a great job.

The service department was really good. The people that work there were very nice and helpful. I would recommend getting your car serviced there.

Loved my experience there. The service department definitely got me together right. The service was quick. I really wish I would have bought my car through them, instead of Ganley west.

I did not purchase my Hyundai Kona from Great Lakes, but I have taken it there to be serviced for oil changes. The first couple of times was a pleasant experience. I did have to take my vehicle in to have the steering column replaced. The day I took it in the service writers saw that I had a loaner can to use overnight. The next day when I picked up my car I approached the cashier and told her I was here to pick up my vehicle which was being serviced, gave her my name and her reply was a sigh and an eye roll. I asked her if she was having a bad day and she said everyday is bad. There is no service with a smile from this particular cashier at Great Lakes Hyundai. I did call and talk to the Assistant Service Manager and I am still waiting for an email apology from the General Manager or the Cashier herself.

Excellent customer service and professional. Worked on my vehicle that I have purchased from another Hyundai dealership. I will definitely be back to service my vehicle at this location.

David was very patient with me as I never bought a car on my own before. He immediately put me at ease because I could see how knowledgeable he was with Hyundai. He took his time with me and showed me many options! I felt I knew what I wanted and I got my new car! I am so happy with my new lease! Best ever!

I was super interested in a car at this dealership and asked for a 24 hour test drive to make sure that it fit in my lifestyle. I was told to accept the price and buy the car outright for a test drive. A day test drive was no issue at any other dealership. So I chose a certified car from a more credible dealership.Dont buy from here unless you like Snake Oil Management and not being trusted.

This hands down is my go to dealership for service. Luke is the most outstanding service advisor. He guided me through the entire process of my oil consumption test which led to Hyundai replacing my 2011 Sonatas engine. Where I felt Hyundai made a huge blunder in the manufacturing of my engine, They at least stood behind their brand and took care of me Im still a loyal Hyundai owner and will remain with the brand ongoing. My next Hyundai purchase will be at Great Lakes for certain. Thank you!

We went it looking at newer car options. We ended up going with a lease! TJ explained everything and was super sweet! Would 100% recommend!

Very nice salesmen not pushy took time to let us really look didnt make us feel rushed. We didnt buy but he was still nice

I stopped in at Great Lakes Hyundai without an appointment to see if they could replace my windshield wipers and fix my clock as it was not allowing me to change back to EST.I figured it would be at least a half an hour to do this. Within fifteen minutes I was called and everything was taken care of.I have always had excellent, polite service and am extremely satisfied.

I shopped online before coming to the dealership to finalize my purchase of a used vehicle. On the plus side, they were very responsive on email and gave me a better deal on my trade-in than some other dealerships I was looking at. On the downside, I had a very frustrating experience at the dealership. They pushed way too hard on financing there and then slow-walked the process so much that my local bank had closed and couldnt process the paperwork in time--so I had to finance through the dealer. They also pushed the extra protections too hard--while continuously saying whatever you want to do is fine. Then, when I went to leave with the vehicle I purchased, they told me it came with only one key and that the good news was that I could purchase another one at my local Hyundai dealer for about $100. Arent you a Hyundai dealer? Why cant you make one here? Oh, the missing key was factored into the price I was told. The final straw was when they tried to send me away without a front license plate because the vehicle was missing a license plate holder--the law will change in August anyway I was told. After I pointed out that August was 6 months away, they finally agreed to install a plate holder so that I could drive away from the dealership legally.

As we were waiting for the car service to be completed, It was quite interesting that when my wife and I took some time to look at the new cars in the showroom there was no effort on the part of any of the sales people to assist us. They were all sitting at their desks doing whatever, and no one either approached us, or even asked at a distance across the room from their desk if we needed any assistance. It reminded me of the time I was in a restaurant with someone years ago and they told the waitress you know, you could easily sell me some dessert if you would just ask me. We then went outside and intently looked at a few used cars. No prices on the vehicles, and no one to ask. So we said whatever -- and went back to the waiting area. By the way: your service department and people were excellent, as always.