This is what happens when you hire kids. They stand around chatting not doing their job. Waited 30 minutes at counter for help and none of them came by. Before leaving took this pic of them having a really long interesting conversation. Thanks Beat Buy for great customer service

Always love the best buy experience. I had purchased something from another branch that I needed to return and came to this store on the last day as it was on my route. No hassle whatsoever.Staff are always courteous and prompt! If they ever have a line at the checkouts, you wont be waiting long to get served.

Really great experience! I was in and out in a few min and they took all my money lol I gladly gave it to them. the process was smooth and the customer service was great. The person that helped me was very friendly and made sure I was taken care of. Thank you

Worst customer service experience ever. After almost 4 weeks of dealing with Best Buy and Samsung about a non working TV still under warranty geek squad said to go to the store they will do a exchange and set up delivery. After waiting 30 minutes fir the operations manager to come do it he said they dont have that model anymore will have to get the newer model for $80 more. Even after Samsung and Best Buy said that would not be the issue. He also said I could a store credit and hope the TV goes on sale for black Friday. Having to call Samsung and Best Buy and spending on average 2hrs a day being on hold and talking to reps that lied every day lesson DO NOT BUY A SAMSUNG PRODUCT AND DONT SHOP AT BEST BUY

I needed to purchase a monitor for my business. The rep was so horrible that he kept texting someone on his cellphone. Just ignored me. So I left the Best Buy store and made my purchase at Micro Center and I end up purchasing 2 Monitors, USB Headset, Keyboard, Mouse, and USB Webcam.

It was a great trip I found what I wanted now I see everything in 3D

Dont use a cart if u only plan to buy 1 ir 2 items...ur still going to walk out with more than u anticipated LOL!

My Family had my surprise Birthday dinner there. Our Waiter/Server was Edgar and he was Awesome

Slow service at the checkout counter, then item rang up three times the price. Employee just stated thats the price. I told him to follow me so I could show him. He then stated the entire stack of DVD player I was going to purchase was in the wrong spot and I need to read the extremely small lettering on the tags. I dont think so. How about Employee put the items in the proper spot or put pricetag on the item. You cant convince me that someone else moved the entire stack. Seems like bate and switch to me. Wast of time.

This Best Buy store in Sugar Land needs to lay off their workers and close down. Unacceptable service. Came in before 7:00pm they couldnt sell the phone. Came back next day no one working until 11:45am. Shut down quickly.

Great deals,lots to choose from, good supply of all electronics

Great service. Advisors have excellent product knowledge. Very helpful staff.

Very rude people work on appliances name Naseem very argumentative about price match with Lowe’s and Home Depot. Extremely rude and when I ask for a manager he said he is going to say the same thing but the manager was extremely nice he took care of me. Best Buy need better training system for these guys to show them how to take care of the customer

When it comes to electronics we need in the same day we always go to bestbuy.usually go to the grandparkway but today i was in the sugar land area worse mistake of my day . literally walked the whole store to find the Ethernet cable found some but no the one i was looking for.asked a worker and all she told me was to go and ask the other people she didnt even try to look it up or anything and she went back to whatever she was doing.just the fact i walked the store and not once i was asked if i needed assistance was just bad experience. I will see workers just walking and chit chatting with each other.

I had a awesome time!I went to look for tv’s and a gentlemen named Hisham and he went above and beyond on helping me pick one!I recommend him if you plan on getting a new TV!Keep it up Best Buy on keeping these amazing workers :)-C & V

Good experience. A bit short on the gaming section, but smart home area seemed pretty stocked up.

Good deals. A much better and improved store! Easy to move around and shop

I called a Best Buy on the east side of Houston to see if they had any XBox series Xs in stock. They told me they had one earlier in the day, but that a woman had come in and bought it. They were kind enough to look for a location that had one in stock. One showed up in Sugar Land TX, but they said they are unable to have them hold it, I would have to go to the store. So I drove across Houston to get it. I got to the store and one of the sales associates looked it up and told me that they had one in stock. The manager came over and said that she wouldnt sell it to me because they can only be sold online. I told her it wasnt listed online. She was incredibly rude and said she wouldnt sell it to me. After further digging and information from other Best Buy stores, I have found out that if they have the product in the store, they have to sell it to the customer. It is company policy. Apparently the store in Sugar Land doesnt care about company policy or customer satisfaction. I will not be making anymore purchases from Best Buy, nor will I recommend them to anyone.

Very knowledgeable and friendly staff. You should be able to go right in and out and find what you need with their help. I come here to get apple products when I don’t want to go to the Apple store. They have so many cool tech stuff so feel free to look around. The store is very clean and very well organized. Im sure you can find great things for the home or office. Great place to to shop to get your electronic needs.

I had an amazing experience searching for a laptop here thanks to Alondra! She was incredibly friendly and helpful in my search today and she knew all her stats for each laptop we looked at! Thanks for the great service Alondra!! :)

Bought new unlocked phone no problems so far great customer service didnt like the 45 dollar fee if I return the phone but it is what it is.

CALEB WAS THE BEST HELP. WHEN WE WALKED IN A GUY ASKED IF HE CAN HELP US & WE TOLD HIM YES AND HE POINTED ANOTHER PERSON TO HELP US AND CONTINUED SITTING, DOING NOTHINGTHE GUY HE POINTED US, ACTED LIKE HE DIDNT HE DIDNT HEAR OR SEE US BUT HE DID...THEN CAME CALEB....HE WAS EXTREMLEY HELPFUL & THOROUGH..& WAS VERY FRIENDLY...

Didnt buy what I came for because it was out of stock. Great selection here. Also, Best Buy has FANTASTIC insurance. Years ago, I bought a tv and got the optional coverage. Glad I did. The damage coverage handles everything, and I was forced to use it after a situation. Best Buy stood by the coverage.

We all know what best buy is, nothing new. I drove across town for this store cause they show to have what I needed in stock. I was asked right away if I needed help and they retrieved my item quickly. On a side note, this store has a magnolia section for home audio. Being able to demo speakers is such a great service. Keep up the good work!

Pretty bad....they literally had no lap tops. Salesperson was incompetent. They put little red xs on items not in stock..needless to say. All I seen was red Xs

I usually have a good experience at Bestbuy, but not this time. The customer service was below average. I recycled a few networking products and got 3-15% coupons - their maximum. When I went to the checkout to use one of the coupons, their POS system wouldnt honor the discount. They had to call the manager to manually add the discount. Why issue a coupon that you wont honor? Better yet, why not give one larger percent coupon when someone recycles 3 or more products?P. S. The same thing happened to another customer in line

Got my Ipad pro 12.9 over here. Usually go to Walmart or frys for my electronics but will for sure start coming here more often.

Purchasing TVs and having them installed went smoothly. The employee at the main entrance was less than helpful.

I bought a tablet for my son from this store and it could not stop booting. I had to return it and got a refund. Other than that all the phones I have gotten from them are in good shape

Today I completed testing of my Sharp TV 70” delivered by BB free of cost.Totally happy with BB and SHARP.Bought the TV purely for reviews and price offered by BB.Satisfied!BTW ... you don’t need wait for Holidays, black outs / Fridays etc. if you subscribe to BB and Google shopping 😊

Very helpful staff and if its not in store they will tell you which others have it or order online.

Best Buy. Good selections. During the last three visits it seems that the sales associates would rather visit with each other than assisting customers. Although I did need to say this recent visit was a little better than the prior visits.

Great service fast delivery. Bought a Insignia fridge on sale as a secondary fridge. Delivery was quick and easy.

08/27/2021: I was trying to upgrade my phone line with TMobile after I got an email from bestbuy that proudly announced that they have tmobile phone now. I tried upgrading online and it failed. Going to store only wasted another 2+ hours for me since they had no idea what is going on. Hope bestbuy will figure out what is happening.08/30/2021: attempt 2 was even worse and I had to reduce to 2 stars now. The associate who was at the mobile department did not know how to get to the page where the previous set of people were able to check the trade in value and final amount I may be able to pay. Just sad

I feel very grateful with the great professionalism and understanding from two people specificallyDan and Cris . I went to this location to put on my dash cam and they both did such a great Job.They both went above and beyond these 2 guys(professional Installers)make such a great team and making sure I left super satisfy ..

They have the coolest phones here

Helpful staff. Manager was eager to listen and try to solve our issue.

The sales guy in the laptops section was rude. I informed the manager. Hopefully theyll train him!!

It’s a good place to buy electronics I visited this place when there was offers going on n it was amazing.

Found exactly what I was looking for so this place is good in my book.

Information center at the front.in personDirection to area I wanted

Great people pretty girls working but hard to get to.

The short cut hair woman at the customer service was very unfriendly. I went to this store to return my computer. The other staff member seemed to be trying to understand my situation.But she only spoke about the stores policy in an unpleasant way. I do not know how such an employee is in customer service. I don’t want to visit this store again because of her attitude.

Pretty bad experience. Came there to get specific thing that was in stock but locked. Employees just ignore us, one guy just passed us and clearly heard we was trying to find something but not offering any help and when we came to him he just told us to ask cashier, than was in line for ever when finally get some help from lady. That kind of experience is making us shop online more.

I bought a microwave trim kit online and picked it up at the Sugar Land location, I didn’t install it immediately because I work 2-3 weeks at a time away from home. After a 2 week work trip I decided to install my trim kit. When I opened the box the base was damaged like someone prior had bought it and returned it to the store. I take it back to this Sugar Land store and the manager tells me that they can’t take it back because it’s outside the 2 week return date!! He said call customer so they can take it back. They have given me the run around for 2 days! I’m going to reach out to corporate office and let them know about this service also. How do they expect someone to keep something they bought from them that was damaged and unusable?!

I purchased a new phone from them after having had a bad experience at another store. They were helpful and kind and we got things accomplished.

My representative called me in 1 day ahead of my installation. the installation time was about 45 minutes. my representative. did not give me the manual that goes with my radio. also my representative put on the emergency brake but failed to turn it off. now my brakes are worn down. but no one is perfect. but i thanked them for my installation. and thank you BEST BUY!!!

Product I was looking was available but the match price comparison with Amazon took a while as the cashier wants the exact numbers with what was in Amazon website. Should just be simply to the name and model number not to other number indicated. After conferring with his supervisor it was matched. Friendly staff but they can still improve on the checkout process to speed things up though that time there was no lineup.

Geek squad teaching without insulting. Thanks for the lesson. I never knew all my password were right at my finger tips. Nor did I know the difference of where to save/ store them. Thanks again.

Its name say it by itselfBest BuyEverything about this place is awesome.

Is ok. Bit untidy and most items in the back so hard to know what they got in stock or not. Beats amazon

Love the Geek Squad, Mr. Dana Mallory is a great technician!

Very easy process. They helped me find what I was looking for, grabbed what I needed and got out. Great in store experience but over the phone I called about my external HDD might have a virus but the geek squad person or who ever I spoke to didnt know a damn thing lol

Had to bring back my Galaxy Tab s7 plus for an exchange even though I purchased from another Best Buy i had no problem whatsoever friendly staff very helpful in getting my new tablet 😀

Sales person with whom I dealt was obnoxious, rude and generally a jerk. However, his assessment of my problem was correct.

I bought this item thinking that I got a $12.99 cable by the time I was checking out it showed a different price, it was $5 different, the manager at the time told me that it was just $5. During a pandemic every penny counts.My review it is about the customer service that I received, therefore it is better shopping on-line (AMAZON)

Awesome customer service in the mobile center. I had bought an unlocked phone that had a software glitch. Both the guys in the mobile center worked with me to do everything they could to fix it and when it couldnt be fixed it was replaced the same day. I really appreciate their efforts.

Great place but shortage of laptops new models

I needed a small freezer and I found one on sale at Best Buy. Pick up at store was an awesome and positive experience. Way to go Best Buy Sugerland, Texasdsneed 🇺🇸USARMY VETERAN

Huge selection of electronics! #addFULLpower #yourTEXASrealtor

Went for an unlocked phone, selection was very limited, bought a phone but they had no cases for it at all. Had to get one on Amazon two days later. Employee asked me to get the phone from display counter for him, he stayed like 12ft away the whole time, said he didnt work that dept.. till I told him I was taking that phone then he was fine.

Used curbside pickup for an item I received. It was very convenient, especially since I was able to pickup my items before they opened the store. Person was professional and friendly. Quick process after I notified them of my arrival.

The curbside delivery at this location is phenomenal!

Its still overpriced but they do price matching

I went in for some WiFi extenders to address a WiFi issue. The employee was very helpful and suggested a mesh system for my house. My internet is better than ever.

Worst customer service. They never pick up the phone either.

My Wife and I bought an expensive tv at Best Buy yesterday and were told by staff it would be delivered the same day. We waited at home and called to check status but no tv was delivered and we wasted the whole day and evening waiting. We are very unhappy to the extent that we wish to cancel our order. Customer service appears to be very poor at Best Buy

Rude. No Assistance. I wanted to spend $1000 on a computer. Told to wait in line for help. Never Again

Went to get a smart watch, and ear buds. I bought them at one store and had to go to another store to get them. But was not able to get anyone to set it up or show me how to work it. Was told I would have to pay another 40.00 om top of the 650 I just spent to get someone to do that not to mention the fact I still have to go to my carrier to have to activate the watch.

Fantastic experience, very helpful people and great customer service, products!

The service was excellent they helped me find the cell phone case and screen protector for my phone that I was looking and the prices are excellent fairly cheap keep up the incredible service.

Just saying, you could get the same stuff cheaper elsewhereBut their service was great

Nice store, but PLEASE best buy, make GPUs a brick and mortar item.

Mohammad did an excellent job of explaining the features of the fitbit to me. I ended buying a fitbit, and I love it. Hopefully it will help me lose weight. This best buy always has excellent customer service.

Most lazy cashier and front desk dont want to work it take hours dont come here Rubbish customer service

Walked around for 30 minutes today ready to by a couple A/C units and a TVSeveral employees walked by my wife and I but not one even acknowledged us. I finally asked an employee how I go about paying for this TV and he said youll have to get a cart from up front and walked off.

Best Buy has some great deals on Samsung Monitors this weekeend.. selling fast.

Most people know what products are there and can help you. Not very crowded so social distancing and fast service is readily available.

This location is a nightmare. Mayra and her patriot Jordan. They tried to charge me for an exchange. Damaged item. They were always rude. They drive me crazy

Bought my lap top here. Never any issues. Service people always helpful. Would return.

Good service for a new phone.

Waited abt 15 min in curbside after the website said they would be out with my order within 3 min. not an issue have no problem waiting. then The guy finally comes out and apologize for the wait. he literally slammed the tv in my trunk and then slammed my trunk shut. which is a push to close trunk so all he had to do was ask and i would’ve told him to push the “close trunk” button. he asked if we could scoot our seats up in the front so we did. i thought the tv would fit no problem but it was difficult. he just couldn’t have been more rushed and idiotic

Great staff. Great service. Fast and friendly. Follow all Covid guidelines

Went for dashcam re install. Walk around the store a bit as well, well organized and clean. I work for Best Buy and I’m glad it was this clean.

They had the small product that we wanted but we were very disappointed to see that so many Best Buy employees were not wearing masks. The company does not seem to be taken the ongoing Delta variant surge very seriously.

Before I go to this store, I saw the building when I was little.

Horrible Experience today. My husband and I came to Best Buy to purchase a IPad today. On entering the store, we looked at a couple of Ipads at the front of the store. I then asked an employee Jordan for a location where I could find additional Ipads, and Jordan rudely dismissively pointed in another direction in the store. I was shocked but just overlooked his behavior. Luckily we ran into Sebastian, who was Awesome and he helped us even though he was in the Geek Squad there. He was phenomenal.. But when it was time to purchase the Ipad he brought Jordan to us for the transaction. We asked Jordan about a cas for the Ipad that we could purchase. Jordan said he had no suggestions and even turned his back to us showing irritation that we were taking longer. . His whole mannerism screamed boredom and irriation with short dismissive answers to every question that we had.Thank goodness for Sebastian and Jordan really may need another type of job.

Great customer service and always has a stocked inventory

Great products! Fantastic customer service. I wish I had gotten her name. She works in the Computers department. Went all the way to the warehouse to get the product I was looking for.

Wide spread of items made it easy to find what I needed

Havent gone in a LONG while, was surprised how much it has changed, for the better.

Customer Service is a joke. I called and kept being transferred from department to department because apparently no one knows who services Ring Doorbell. Even though geek squad is the first number I called. 45 minutes back and forth before they hung up on me.UPDATEWent into the store for help. The manager at the front door was helpless. Only thing she could tell me to do was to go to Geek Squad and speak to them. I was told they couldnt help me and was given a business card. Please call the 1-800 number on the card and they can schedule you an appointment for us to come out and fix your Ring doorbell.

Rude and condescending customer service. Will not be back.

Best place ever. Good customer service.

I bought I-phone 13 pro. Very unprofessional and unhelpful staff!!

Excellent service by Q. He made this my best Best Buy store.

One of my favorite places to shop. Sometimes the items I’m shopping for are not in stock, but that’s becoming a common occurrence at most brick and mortar stores these days. But I can always check other locations....

Due to covid-19 the majority car stereos was not in stock

Prices are a bit high and I didnt get any student deals

Car audio installation, Very pleased!