DO NOT Shop at this store. The employees are rude and dont want to help. You ask to speak with a manager and his never there. They sell you International phones that cant be repair by local shops. It can only be repair and one shop in Miami and if you call Samsung the wont fix it under warranty because its an international phone and they dont have parts for it.AGAIN DO NOT SHOP AT THIS STORE,

Incompetent employees, they have these young kids working there that know nothing about phones or service. I bought a S21 3 months ago and the screen went black. The kid goes to tell us we have to go to a repair shop in Miami and this is the only place that fixes the phone. No manager in site, they only work until 5pm. I call Samsungs customer service and they gave me 2 local repair shops (ubreakifix) to go get the phone fixed. DO NOT SHOP AT THIS STORE!!!!!! They sell you international phones that cant be fixed, which they dont tell you when you buy the phone.

Only reason I hated the experience of this store was when I walked in to look for a new phone the man whom was the only employee asked if I needed any assistance. I replied yes that Id be interested the new phones but Im not familiar with the newer upgrades and whats right for me. After that it was like my statement was completely ignored. So I started just looking at the devices and another customer came in and the employee was very fast to assist her. Just seemed as a man the chances youd get any assistance here was little to none. Wont be going back here either.

Drove 50 miles from West Palm Beach because I called the store and asked if they had the S Pen Pro for the Z Fold 3. Was told they had it. Drove all the way down just to be told that they couldnt sell it to me because it was a promotional item, then they proceeded to talk in Spanish (not knowing I am Dominican) and tried to sell me a returned one, and not the one I wanted. Then they tried to sell it to me like it was new. Unreal.

Lots of current and upcoming models are on display and most are available also some models for overseas

Lets start with SAMSUNG the brand, Ive owned many samsung products throughout my life and if its is not a TV DONT BUY IT. I bought a brand new Galaxy and I dont get calls inside my apartment ( that never happened with my iPhone) I bought brand new ear pods from Samsung and they did not last 4 months and trying to reach costumer service its like or worse than reaching the DEO, Worse company ever except for TVs. Im been 2 hours on the phone trying to speak with a manager after about 7 costumer service agents transferred me to the wrong department every single time, beyond unbelievable. Im starting to think they do this in purpose so they dont give warranty to people, therefore SCAMMERS. BUY AMERICAN instead (btw Im not even born in north America)

Its okay. You can get better things on their website then in the store it was very disappointing. I wanna the S21 ultra but their didnt have it. So I had to settle for S21+. Their are no special or not. Just buy the phone online I wish I did.

Very good staff, friendly and patiently helped me to guide me the models and features of the devices..Very impressed with the Samsung A80 amazing build,design and performance..

If something stops working they wont return or exchange it. Horrible customer service

If I could give this store ZERO stars I would. I called to see if they can order a laptop for me and they said they couldnt do the same deal on the Samsung website. Whats the point of having a Samsung store if you can participate in the Samsung deals. The gentleman marlon on the phone I spoke to was so rude. I simply wanted to ask if there was an easy way to do the order and he cut me off saying he cant do it for me. When I wasnt going to ask him that. Very disrespectful!!! I will be calling corporate!!!

How Samsung do shops like this? Its just unlocked phones and accessories. I think samsung dont own it.They dont have service. Dont have full line of phones. Wanted to by Z flip or fold. And they dont have it. They offered online order. Anybody ready by 2000$ phone never look and touch it?

Terrible. The employees barely speak English and they sell phones unlocked for the LATIN AMERICA MARKET, NOT US MARKET. DO NOT BUY AN UNLOCKED PHONE FROM THIS STORE. Their unlocked phones are for bringing to a Latin American country. They didnt give us a receipt either. The phones came in Spanish and when we called them, they told us that it is a Latin America store. Nowhere at the store or anywhere is it advertised that the place sells Latin America devices only. DO NOT GO HERE.

Big CHEATING, Samsung 21 ultra Panama Line, There is no 5 G, not E sim, not google pay, NFC is not WORKIN, half functioned phones, still did not refund my money!!! they are looking for tourists to get in their trap!!!

Always come here to pay cash for my items. In stock most of the times.

Just found out 2 weeks after purchase that this is an international phone. I needed an unlocked phone and with the promotional price it was a good deal. When I called Samsung they say it is a corporate owned store; but I have to deal directly with the store. Again, the phone works fine for what I need but WHAT THE HECK IS GOING ON, SAMSUNG.

Even though, No screen repairs or major repairs are not done at the Store level, some technical support is offer, and Yes Theyre line of phones are oriented to international costumers,, Still domestic person can used them with certain U.S carriers as long as they have GSM capability

I went to the store and it was basically empty. When I approached a salesman, he was quick to tell me that they do not do technical services and I will have to call an 800 number or use one of the stands in the mall that handle phone repairs. Although he tried his best to be kind, the limited service they offer is a turn-off. Wish I never went there.

I have never been in a store that has such nasty attitudes. I came in the store by myself and I guess all Black people look alike. Then they started speaking Spanish as if I didnt know what she said. Then they made a smart remark and said go online to buy your stuff. I will never shop here. Shopper Beware🤬

If you live in the US do not buy a phone from this store .. they only sell International version of Samsung therefore features like Samsung Pay do not work, and they do not advise you of such.. the worst of all is that they dont stand behind their product, I contacted the store via phone and explained the situation but they didnt care nothing I can do....Samsung S10 Plus Paid in Cash $1000.00 .. do not buy any phones from this location .. unless you want to pay top dollars for something that some features will not work

Called three different times and hung up on those three times. I wanted to buy a new note 9 and wanted to see if they were in stock. Looks like best buy will be getting my business. Poor management here.

This store is the worst. I stood in there today for almost 10 minutes waiting for help. People came in and out of the store and they were all greeted, yet neither of the two sales people that were there even asked me if I needed anything. This just gives samsung a bad name. They both walked around and ignored the fact that a customer needed help even when the store was empty and I was the only one in there. One sales person up and walked away when I approached him. Unbelievable.

Its okay unfortunately the costume services couldnt solve my problem

Didnt have nothing for A71 only s20

They dont tell you that they dont accept returns regarding accessories. I bought the item just one day before, didnt open it, I talked to the person that sold it to me and couldnt get my money back. And by the way they couldnt help me solve that my Samsung phone stopped fast charging. Never again Samsung!

Great help purchasing my Galaxy buds!

Good costumer services, many options and good prices!!! And the best The phones are unlock !!

Cell phones from the store are not trustworthy.Staff is fine. But unfortunately I wont buy more phone from here because phone are not for American Market that makes you with a big headache when you have problem. They will tell about garranty that is not worth.Definitely dont buy anything here if you live in USA....and also overseas...because it seems like Samsung also dorsnt care.....as I got the feedback from them....3 months later by email

Very Rude and pushy associates. Prices are higher than an official Samsung store for example the product I was looking for there was 10 dollars more than an official samsung store. Will not price match to Samsung and does not carry the Samsung warranty on products. They also ask for a variety of strange information which they do not need to complete a purchase of earbuds. All in all awful store full of ride employees. This is NOT an official samsung retailer. It says Samsung on the front of their store, however, it is NOT a official Samsung store. Take you buisness to another store such as a Best Buy or an official Samsung store

Got a new Samsung phone from there..Awesome..

This place is a fraud, they sell phones that dont work well in the United States, is impossible to apply Samsung warranty unless you go to Vietnam, some of the customer service is ok, but most of them are rude and dont care at all about your issue. Be careful and never ever buy something from this cheap and awful store located in sawgrass mills, they should take out immediately the name of Samsung store and replace it for Untrustworthy Phones.

My best...

Very helpful sales persons.

I am extremely dissatisfied with the level of service I received from this store (Samsung at Sawgrass Mall). I purchased a basic tablet for the purpose of using it at work. Once I got home, I attempted to see if the app I use for work was compatible with the tablet. Unfortunately, it was not. I spent about 1 hour tampering with the settings to see if the functionality could improve, but nothing worked. I put the device back into the box and placed everything back into the bag. 5 days later I returned to the store explaining I would like to return the device. I was helped by Juan B, who immediately handed me their return policy form. Then he wrote down on the return form screen is scratched. I asked why did you write that down? He said it was barely visible, but there is a small round spec on the screen. I could not see it. I asked to speak with a manager and he told me he was the only one I could speak with until another day. I asked for the number to corporate (several times) then he finally handed me a piece of paper with a number on it. I called the customer service line and the representative put in a ticket for this store to process my return. Afterwards, Juan still refused stating this is not a corporate store and our policies are different. I called the customer service line again and a new representative answered. The representative on the phone informed me to tell the store agent I want to speak with a manager. I told her I already tried. She pushed for me to get more information in regards to when the manager will be in. I asked Juan repeatedly when the store manager will be in. He finally answered with I think Monday morning. So far I am still getting the run around with this store in regards to when the store manager will actually be in. I called the store again and they said he will not be in Monday, but try Tuesday morning.

Great prices for everyone

This store is pretty pointless. It doesnt offer tech support like Samsung support said they would. And doesnt even sell the tablets.

I went to the store and met Eduardo, this company is a not good to trust, they promised a good product I bough a Samsung, the product was defective, and EDUARDO was not willing to help, even tough the product is cheaper in Amazon, they sell defective products, do not buy from this company, you lose your money and time, they are the worst!!!!!!!!!!!!!!!!!!!!!!!! they dont even deserve 1 star

I do not know how this place is in business---in fact, everyone working there does not understand, know or even care about customer service. The store manager is worse than the employees.

#Samsung does not have ANY customer service what so ever. I swear this is the last time I purchase a #Samsung product ever again! I purchased the note 8 with Wireless fast charger and dex. The Wireless fast charger does not work since it takes more than 4 hours to get a full charge. I called to have it returned and had to call 8x to get to the correct department that can process an exchange all the meanwhile everyone playing stupid to avoid assisting with an exchange. After finally getting a return label and being told it will take 14 business days to receive another for the fast Wireless charger I figured I better hurry and test out the dex before any more time passes and they wont take the return of necessary. After 2 days of buying additional accessories for the dex to still not work with my computer screen Ive decided to return it and I am getting the same problem. I am on my 6th call within today and I keep getting told that I need to call back and speak with the sales team. Each time i call I keep getting the technical team no matter what option I chose. Now I chose trying to purchase an item and theyre claiming they have high call volume and hold time will be longer than 30min. Theyve converted me to Apple at this point. At least with apple I can get better cx service. Ill never support #Samsung again, theyre a joke. Meanwhile Im in Florida and just got done dealing with hurricane Irma a and now i have to deal with this.

I am beyond furious with their customer service. I spent 2 hours on the phone with the 1800# today, actually taking to real life morons. The first lady I talked to simply repeated everything I said, didnt speak understandable English, couldnt properly answer ANY question I had. Spoke with her supervisor, she was rude and just as brainless. Neither of them could help. Later the same day I walked through one of the biggest malls in the country to get to an actual store and the sloppy, fat, rep they had there couldnt help. His suggesting was to call the 1800#! Seriously! Called back again for 30 minutes, got the same runaround.My phone is less than 2 months old. I downloaded the new update last night, this morning I woke up phone was dead even though it was plugged in. I let it sit in my wireless charger to get it charged up brute work. Turned it on, great it works but it still wont charge. I did everything the website and the Samsung person instructed me to do to fix the problem, including factory reset. Still not fixed.Their solution for warrenty is to send in the phone(1-3 days), have an tech look at it (5-7 days), send it back (1-3 days). Yup 10-13 days! They will not send you a loaner, they will not expedite shipping, they will not do anything to actually help. Shotty phone, shotty customer service, shotty representatives, shotty warranty procedures. $800 peice of you know what. I have had 4 diffrent galaxy models and this will be the last. Samsung you really need to change you SOP on the warranties or your going ti lose alot of unhappy customers. IPhone here i come!

Good customer service!

Staff was very knowledgeable and very curtious excellent group I will recomended to all my friends, they answer all my questions regarding my new S7 phone and they thought me how to use the Virtual Reality, help me set up the acount an all

Great phone quick service

The manager has the worst attitude ever! Rude as heck and lack of ethics!

Friendly, albeit not overly knowledgeable staff. They focus on selling unlocked phones to Latin American clients.

The service in the Sawgrass mall store is better then the service in dolphin mall store

Omg this is thrash they are really unfriendly I us 40$ to buy a SDcard and is not working(only 1 hours) Im go to return n and the old poor man sad you opened it and I cant return I was think that is really not fair and truest me dont go there to buy the any stuff because you cant return anymore never go and buy anything in here because is thrash and is nothing so do not buy anything from here so you wont be regret

Didnt find what i wanted

Called and told me hes to busy to talk on the phone and call the 1-800 number. Rude and hung up on me the first time.

The stuff doesnt have any knowledge about the products!

Dont like is always out of stock.

It is great

The worst store they only care about the Latin Americans they cant help you fix a solve a problem with is Samsung phone they dont do service or up great features for your phone they only keep want to deal with sales nothing else half of them in the store can even speak proper English nor understand it I rather deal with my Carrier and wait an hour to 2 hours in line

The worse customer service .

Good service

Very good

Bruh

Good

Muy linda la tienda pero sentí que quien me atendió no me escuchaba mucho, le pedí algo y me mostraba otra cosa

100% recommended, I do not know if the same man who attended us will always be there, his name is David he attended us in Spanish and he attended us with great patience, he talked with us, the service was very good and we made the purchase with agility and we are very satisfied.

Excellent atention

Bad attention. Very rude the employees of this place. I dont know what they think if they are also Latino

This brand does not trade in stores, the process is very complicated.

Buy 2 cell phones to use in Ecuador. They come unlocked and super easy to buy

I went to buy a charger, when I tried it it did not work. Go back to the store to find out what happened. One of the employees also tested the charger with my phone, but it didnt work either. He said he was going to pay me back, but I cant even explain why my phone didnt work. It was until he gave me the refund that I had to ask him what happened to the charger myself. Turns out he told me my phone was damaged, but he said it in a dry or annoying way. The employee did not offer me any new phones or at least a place to repair it. I asked him about a Samsung I was looking for but he just pointed the spot to me without much effort. It took me more than 1 minute to find it.

A little expensive

Good service, good prices

The international models that they sell here do not have a guarantee neither in use nor in Latin America. So it happened to me with a model that I bought here, the repair place they sent me was closed and in Argentina they have no guarantee either

Excellent atention

I am a fan of the galaxy, they contribute a lot in my life, they are very efficient, strong and very easy to use ...

Well attended

I bought a device in this store, which was defective, the device was to be used in another country and they sell it free but at the time of giving the guarantee you must return the phone from your country to be able to respond to you, the manager is rude and Sellers do not have ownership or knowledge of their equipment and warranty information, do not buy from this store

Good option

Excellent attention

I LOVE Samsung but I did not know that customer service by phone is the worst that can exist in the whole world 😑😑😑, they are the most mediocre, they hang up the phone, they do not call you, more than 4 calls and they call you at two hours, they dont want to work, the first time I buy a phone through Samsung and it is the last time, the most horrible thing in my life, the worst experience of my life, they are the worst, terrible service really, a very good phone an online customer service that is not compared to garbage garbage I beat

15 minutes waiting and the only one who answered was talking on the phone.

It has all the models and cases that I needed.

This mobile device is Android. And the Android device is only Samsung. Reliable advanced devices and reasonable price. This shop has excellent service

My favourite store

Excellent samsung store and excellent service, total purchase security

I love this brand and I point out all products!

The products offered in the store are more expensive than those sold on the brand page. I understand that it is in a mall, but to buy I prefer to do it on the website of the brand and have it shipped. If you can visit the store to see the products you are interested in buying, to be able to try and see the quality of the product. The attention of the employees is very good, I can not say anything about it.

Very good attention

Excellent atention

Terrible service from one of the boys

The maximum attention for telephony. very kind

A small site with the newest of the brand. They do not have the entire catalog available.

Good attention

The most EL 1 ..... HAS ALL YOU NEED IN TECHNOLOGY AND NOTHING ENCAPSULATED AS THE MANZANITA THAT YOU CAN NOT EMBRACE NEVER MAS SAMSUNG 10 10 10

Very good attention could have better prices

They do not have all the products of the Brand, such as tablet and Galaxys book

I liked it a lot and very good attention.

Excellent atention

Store ok.

Good service very good

Sympathy in the deal, little knowledge of the product. In my case, LED coverage.

Varied assortment in computers and cell phones.

EXCELLENT .... VERY GOOD PRICES😊

Very good store, good assortment of brand equipment and accessories.

Excellent advice and very good prices!

Great customer service, these guys are genius, set up my phone and gadgets, better than the Apple Store. Guys are fully bilingual: the technicians in this store speak Spanish and know the products very well, they left me the devices that I bought with everything installed, very good service, highly recommended, a lot of traffic but they are able to provide professional service to all customers .