Very honest, nice staff. Reasonable and trust Northland! My Malibu👎👎👎👎

Had a 9:30 appointment and it took them 2 1/2 hours before it was even seen. Then they tell me they have to order the parts which any parts shop in town has( blower motor and resistor for ac/ heater) and then tell me they cant fix it today...also wanted to charge me $800 to do it.....no thanks!!! Went to five star automotive and they fixed it in less than an hour!!! Thanks for nothing but wasting my time!!!!

They were very helpful to me in the service department, Jesse knew what my odd electrical problem was and everyone else was very helpful with a positive attitude. I would definitely come back for service here!

I called last Friday September 17th to schedule an oil change and have a check engine lights checked. They made my appointment for 3:30 on September 23rd. Then they called to tell me they needed to change my appointment because they don’t do oil changes that late and it would need to be made earlier to check my engine light? Why would you schedule for that time in the first place and it’s listed online the service department is open till 5:30? This isn’t the first time they asked to change an appointment for me. The other ones were made using the GM app. You all need to get on the same page. It’s very disappointing and difficult for me to keep changing my schedule and leaving work early to come to town and get an oil change.

I contacted the dealership in an emergency situation. I was hauling my 2 horses in a gooseneck trailer 250 miles from home when the service emissions system warning appeared on my 2016 Duramax. The truck needed to be repaired before I could continue. Not only did they manage to squeeze my truck into their schedule and have the part, their customer service went well beyond what was expected. They had room in a parking lot for me to park the trailer, they started to work on the truck right away knowing I had the 2 horses loaded, the service manager (Jim?) hauled water buckets and hooked the truck to the trailer when it was completed. The service technician worked through his lunch to get me back on the road. Every team member I was in contact with was very polite and professional. I couldnt have asked for a better outcome in an ugly situation. Hats off to all involved!

Came to try and order a 2022 vette. They had a beautiful blue one but my dream is a black high wing. Very disrespectful and un informed sales staff. 20k markup on the one in stock. I am sure that this store and its staff would be the last choice for a GM purchase. Due to replace the 2017 Tahoe in the next year. Love to use the local market if possible but this place makes that impossible.

The service was great. I was a little disappointed that I wasnt offered a loaner vehicle as the appointment was 3 hours long and I ended up having to take my daughter with me -- and then they were unable to complete the work so I got a loaner vehicle at the end of the day. If I ever need something done like this again I will ask prior to the service day for a loaner vehicle so that I am not using a PTO day to sit in the lobby.But -- everyone is so nice and helpful and they explain everything well and I appreciate the work and effort that was put into ensuring my vehicle is running properly. Keep up the good work. I am 200% satisfied with all the work and customer interactions.

My car had 6000 miles on it and the lifters went out!!! It took 2 full weeks to get back and they didnt have a loaner car for us which was BS!The car is running good but Poor customer service on both the dealership and General Motors!!!

The staff in the Northland Service Department were friendly, helpful and very kind!

I bought my CAR here and they were suposed to transfer my plate to my car and almost 3 months later i get NEW plates for some reason AND they gave me a B plate that i dont need on my CAR! And they wont fix it ill have to pay money out of my pocket to get it fix and to renew the platr would cost me $301 instead of $150. I dont understand how its my fault they messed up!!!

Northland Chevrolet has always been top notch and Im happy with their services however, my last visit there didnt quite go as smoothly. On the day of service, one of the services I was supposed to get was canceled because there wasnt a service person to complete the job. I was told I would be called when the service (which we prepaid when we purchased the vehicle) could be rescheduled. Its been 3 weeks and I havent been called yet to reschedule this service. So for this reason I gave 3 stars. Im a bit frustrated because I havent been called back to reschedule.

Great place to pick up a car very friendly people

My wife and I inquired about a vehicle we were interested in and when we asked the sales man if he could unlock it he seemed put out about showing potential buyers a car, and he couldnt answer any questions about the vehicle which we knew for a fact had been there for months.

Quick and did what was asked in a timely manner

Best and fastest service department in all of North America!!!

Great service, friendly staff, low wait time, good job on my car

WE LOVE WORKING WITH DAN! Yes, I did mean to yell it. He listens to what you want and he actually hears you! He gave us a great deal on a great car! It really is a pleasure to purchase a vehicle from him. This is our second car that we bought from Dan and we are as happy today with him as we were when we purchased them. He is professional, friendly, and really does care about making sure you get the perfect vehicle!

Bought a 2017 Chevy Trax. Excellent, friendly service, no pressure. It turned an experience that I was not looking forward to into a pleasant one. Thank you!

Very helpful! Im at college and away from the dealership I usually go to, but they were helpful, fast, and kind :)

Salesman Rob was very helpful.

We arrived and we taken care of promptly. The staff was informative.

Staff was awesome all around. Got us the exact car we wanted (even the right color). Worked hard to get good financing terms.

I bought a truck from this dealership and it was the worst experience I’ve ever had to date! My salesman was so uncomfortable that it made me uncomfortable! I was very disappointed with him and the lack of service provided. I took time off of work twice after purchasing the vehicle, first to get it detailed-which wasn’t ever completely done considering I had to remove sap stains- followed by a promise of a gas card after being disappointed. On the second visit he asked for my keys and then was surprised I had gassed up the truck I had bought on a quarter tank of gas. Then they asked me to come back when my tank was low so they could ride with me to fill up the tank-during a pandemic?! No thank you! I would have had to go back a third time and have close contact with them. All I wanted was a gas card after the hassle I went through and my time that was wasted. We had agreements that were never upheld and when I called him out on them he changed his story and played a pity card on me stating that he would have to personally purchase a gift card for me without even considering the amount of money I had spent on the truck. (2018 Toyota Tundra). I wish I could go back and never give them my business. I would run away from this place if I was looking for a vehicle. I feel cheated and lied too! Forced to give a 1 star because there is nothing lower. There were several other minor incidents I don’t have the time to explain because the bottom line is I left extremely unsatisfied! Place is a joke!!

The whole team at Northland was super friendly, helpful and went above and beyond to get us into a new vehicle!

Terribly disappointed! Bought 2014 Nissan in November. July transmission went. Had oil & transmission fluids been checked it would have been noted. Also ding in window was suppose to be fixed, appeared to be but came back also in July! Then the 2020 trax, 4000 miles on had brakes that needed to be replaced. Only choice was to buy new with a $200.00 increase in payments & being retired that hit hard financially. Never, ever had problems with used vehicles till now. Very disappointed.

Be cautious when purchasing a new vehicle here. Our salesman attempted to misinform us so that we would pay a higher price on vehicle. Do not take take them at their word and do your research before purchasing a vehicle at this location.Pros:- When presented with another dealership offer they reduced the price to the same price.Cons:- Tried to guilt trip me in paying more for a vehicle.- Lied to me a couple times to justify higher prices.- Called me by the wrong name.- Got offended when I asked a simple question if they could beat price.- Dealership document fees are a lot higher then the state average.- To much salesmanship. All I needed was price so I could buy.I inquired about a new truck and was given a price of $44k. My wife test drove and liked the truck. I then researched the truck and found exact truck for sale for $43K at another dealership. Northland matched the price but dealership fees were higher then other dealer so out the door price was significantly higher. I asked if they would reduce to the same out the door price. Salesmen became upset and tried to guilt me into their price, and literally stated people like you to me when I refused to be guilted into purchase.I gave two stars because my wife had a pleasant experience with a different sales representative who showed her the car.

Amazing dealership to look for a vehicle. I work all day and was able to get there on a Friday at 5:30 pm. Barbara met me and stayed after closing time to make sure I was able to look over the truck I was interested in. Great pricing on a beautiful truck that I am driving home Monday! Thanks again Northland Chevrolet!

Excellent service department, friendly helpful sales staff, I got a good deal and a beautiful truck

Over priced and poor service (for repairs). Takes 90 min for a basic oil change and they are slow to return calls.

Great customer service. Cody got me in the same morning that I called. The service garage was a beehive of activity when I arrived. Gave me a ride back to work while they worked on my car. Quite a staff of mechanics at N. Chev., able to handle all of your service needs. Highly recommended.

Very helpful staff...

I wasnt allowed to pick out my vehicle. My salesman made me give him my budget, then some person I never saw decided which vehicles I was allowed to test drive. There was no follow up after my purchase and I was given plates from months before my purchase. Nothing about my experience was honest or pleasant.

Didnt have the vehicle I was looking for, but amazing service! Looked at another car, Matt was incredible. Fast, friendly, efficient service. Best customer service I could ask for. I recommend them over the place that just happened to have the exact vehicle I was looking for but I got much poorer service. These guys are great!

Great place to buy a new vehicle.

Very unorganized dealership, scheduled a time to go view and drive a car since I’m located over 2 hours away from their location and when I was halfway there they called saying they just sold it when they knew I was planning to purchase it and that I was bringing a trade in. Kristen is great, she was awesome help and very knowledgeable and polite, however I shouldn’t have even been able to schedule the time if someone was already there doing paperwork for that car as I made it clear that was the only one I was interested in. Disappointed in how unorganized the whole situation was, as they wasted over an hour of my time and my gas. Highly recommend taking your business elsewhere like I did.

Great customer service!

Great people work there

Great staff, friendly and informative. Not the happiest that I got a new vehicle with a tire that cant be repaired. I think a vehicle should be roadworthy when sold. Otherwise good service and would still do business here. The service department has been working g with me on the tire issue to get it resolved quickly. Thanks for my new ride!

My daughter purchased her first newer vehicle after graduating from college last month and had terrible customer service experience.She tried to work with the sales rep and the manager because she did not receive an owners manual for her 2018 Chev Trax nor was their a spare key. They were not willing to assist her with either of these items. She is definitely not a happy customer nor will we ever be returning there to purchase any other vehicles.

I’ve gone through them multiple time and everyone is so nice and helpful! Barbara is absolutely amazing, she isn’t pushy and has your best interest at heart. I wouldn’t go anywhere else for a vehicle!

Very personable and efficient.

Very friendly and helpful.

They do a great oil change for $20 bucks.

Worked with Dan Phoeln to get a new vehicle today. This was the first car Ive bought and was new to the experience. Dan was very patient and helpful getting us the best for our money. He was also very down to earth and easy to get along with. Would very much reccomend it and will be back in the future!

Friendly, courteous, knowledgeable and professional staff. Everyone worked together to make our sale easy, quick and stress free. Financing available. Great variety of vehicles at reasonable prices. Convenient location. Ask for Robert, he will help you get exactly what you are looking for.

Went in for my transmission to get checked out, they thought it was be a quick fix that turned into going a little farther. They lent me a vehicle to get to work, and got the job done quickly that day. The employees and managers were both friendly and helpful.

I purchased a used truck from them and everything looked alright during the test drive but when I went to use the AC for the first time, it blew hot air. Called them immediately (just a few days after the purchase) and when they returned my call a week later, they wouldnt make it right. They even mentioned that it was brought in for this exact problem but it wasnt part of their safety inspection, so we dont have to check that on trade ins. Most of my experience was fine, but they will never get my business again. Would not recommend.

Nick and the entire service team were fantastic to us. We were vacationing in the Duluth and upper Minnesota area.The mechanic, Joe, trouble shot the problem(cracked head gasket) and had us back on the road by the end of the week. It was very refreshing to find good, honest and fair people at your business. Thanks again from Dave and Tammy🙂

Very friendly sales staff. Dan Plohen went above and beyond to ensure we got the right vehicle for our needs. They were willing to work with me to ensure the vehicle met my needs. The car did have a couple issues to begin with, but their service staff worked to ensure these were corrected.

They made me a spare key. Very nice guys at service desk

Had to wait for the part, not dealers fault, once it arrived, it was done fast.

Dan Ploehn was absolutely awesome! I went in unsure if I could get the vehicle I wanted and he did absolutely everything he possibly could have and got me into it! He was funny, and personable! Which is GREAT when you’re spending a couple hours in one place! Everyone there was very nice and helped me with any questions I had! Great experience!

First time I have ever given a five-star rating. They deserve it- plus.Everyone I dealt with during the purchase of my newer vehicle was polite, knowledgeable and professional. A special thanks to Adam who made buying a car a very pleasant experience for me.Thanks to all!

Had to give a star to post otherwise I would not give any stars! Worst place ever. Turned in a leased vehicle and because of Covid we werent there when it was inspected. There were some charges that were legitimate but there was a charge of over $500 for a scratch that went down the side of truck from drivers door all the way back to the wheel that was not there when we dropped the truck off. Its very obvious that it was done all at once. They said their camera didnt cover where the truck was parked (how convenient). Spoke to Matt a manager and he basically said too bad nothing he can do. Needles to say I wont be going there ever again. Our family has 3 new Chevrolets that will now be serviced at Kolar and when its time traded in for new car at Kolar.

Had the part I needed for my Silverado and fast friendly service.

I purchased a car on 4/3/17. My sales rep. was Tonya OConnor.Tonya was friendly, patient, and answered all of my questions. She even called me today to see how everything was going with the vehicle. The overall buying experience was a pleasure. Everyone I dealt with at the dealership provided great customer service. The dealership is straightforward, no sales pressure, and doesnt play price games. Thanks Tonya, Robert, Jesse, & Dan I appreciate the great service and I will be back when its time to purchase my next vehicle!

If you expect that making an appointment makes any difference your sadly mistaken. Tried to bring my suv in for an oil change.... been sitting here for an hour after my appointment and they still dont even have my car in the building. Oh wait everyones on lunch now so im going to be here for another 2 hours. What a joke.

Courteous staff, went over the work that was performed. They were able to get my vehicle in on short notice. Good communication back to me to know vehicle was completed. Fair price.

Great service meeting my wants and getting payments where I wanted it to be also Rob is a great help has been helping me for almost 10 years. Also a shout out to the service department have never had any issues with them.

Rob was very helpful and wasn’t pushy. He truly wanted us to find something we loved and was willing to work with us with any concerns we had. Great salesman!

I was happy that they helped me get a loan, but sad that there servicing the vehicle took 4 trips to fix two issues.... The communication was poor, but otherwise they did take care of the issue!!! Hope for better communication next time 😁

Great service! They are wonderful people to work with. Our salesman Tom was great. I know I will be getting more cars from the in the future!

Everyone was extremely friendly and not pushy. They are very knowledgeable and seem to genuinely care about the customers. We havent purchased yet but will definitely be buying from them.

Great service department. On my fourth Silverado from there (formerly Larson Chevrolet). Have always found service department to be friendly, affordable and professional. Similarly, sales professionals have always worked to provide me with best deal around.

Love my new Trax!! what a great experience dealing with you guys and gals!! highly recommend asking for Rob to assist you with your purchase, made the whole process fun easy and a pleasure, Thanks Rob! looking forward to working with you again in a few yrs...

The service work went fine. But it took them an hour to complete the bill, after the truck was parked on the street.

Drove from out of town to purchase a vehicle from Northland Chevrolet. The car was waiting out front for us when we arrived, and some paperwork already started. Very smooth and quick process. Helpful staff and very friendly! Id recommend Northland Chevrolet to anyone looking at a new or used car.

Northland Chevrolet! Just purchased a vehicle and dealt with salesman, Robert Grozdanich, who was wonderful. Very helpful, polite, and accommodating. I highly recommend Rob if you are shopping for a vehicle!

I worked with Rob he was so nice and amazing! I definitely will be coming back for future cars! Definitely recommend!

Buying a vehicle is a HUGE decision. Dan Ploehn and Steve made this an absolutely stress free situation! Even through my small anxiety attacks, they kept my mind at ease and I left with EXACTLY what i was looking for! Hopefully, we will be returning within the week to purchase for my daughter also! Thank you!!

My dad just bought a suv a few weeks ago from them. I feel they saw him coming a mile away and gave him a runaround and a bad deal. Hes been trying to talk with them but they have been rude and he feels like they have treated him poorly. It makes me mad and dissapointed that they would do that. Steer clear of this palce.

The staff is wonderful. Adam and everyone were polite and not pushy. They explained everything I had questions on. It was a wonderful experience. Will definitely come back in the future and refer others.

Difficult purchase should have been the first indication of the customer service to come. Had to call several times before they submitted the paperwork to get my plates which came after my temp tags expired. Now I have the regret of getting their labeled “second notice” advertisements in the mail. Terrible customer service and business practices.

Made this my first place to start looking for a new vehicle. Was hoping to look at a few different models I had in mind when I visited, but it turned out a nightmare. I got out of my car and a salesman pulled me inside and sat me down. He asked what I was looking for and I told him. He then insisted I give him my drivers license before I even look at a car in the lot. I said no at first and his response was “You’re only wasting our time if you don’t” So I ended up giving it to him so he could do a credit check. He then tried pushing cars on me that were way above what I said I’d like to spend. He then asked what colors I like, my response was “anything but white or red” The two cars he then pulled out for me to test drive were white. By this time I was running late for work and I said I had to go. As I’m walking through the lot back to my car, the manager (or someone up higher) then runs out after me asking if I’m completely sure I don’t want to buy a car before I leave. I repeated myself and said I came here to look and see what I like today, not buy today.Anyway I was extremely baffled at the sales approach. I ended up going to another nearby Chevrolet dealer a few days later and bought a car on the spot and couldn’t have been more happy with the people there and how they treated me.

James, Barry, Jesse and the crew were by far the best people to work with! They helped me get into a new truck and did everything they could to make it to where everything was reasonable. Keep up the good work!

We were in Duluth from out of state and experienced car trouble. A closer GMC dealer wouldnt even look at our car. Northland staff found a tech to stay late and got us back on the road in an hour. Extremely grateful for their kindness on a Friday afternoon!

Parts department was helpful and received my parts quickly.

Went in for an airbag recall. I was beckoned in after rolling around the lot once, which was nice.Cool old building mixed awkwardly with spartan newer areas. Free water, but no AC.So I sat two stifling hours in a cheap plastic chair with screws jabbing me where the armrest was missing.Shop staff were a bit unprofessionally profane, but Im pretty sure they did in fact change my airbags.Then they sent me a text message asking for this review on some random website that wanted a bunch of information from me. That brought it down to this many ✌

Worst experience ever I would never buy a car here again!! I will be sure to tell everyone I know not to buy here! Bought a car a month ago and we have had some issues, called sales person who sold us car several times...no response..sent email to management...no response...moral of the story great until you sign the paperwork than nothing..I will be sure to spread the word..on a plus note the service department has been helpfully but unfortunately we dont even have plates yet and already needed the service department

Where do I begin! I cant say enough about Rob Grozdanich! We just purchased our 5th brand new Chevrolet from Rob, a 2018 Chevrolet Equinox Premier to be exact and we absolutely love, love, love it! Rob always goes above and beyond to make our buying experience simple and easy! Rob really cares about his customers being happy and completely satisfied with their purchase. We will always come back to Northland Chevrolet for the outstanding service we receive. Cant say enough about the friendly finance dept to the accommodating service dept. BUT Rob really makes everything go smoothly and we are always so pleased with all the hard work he puts in to always get us into the vehicle we want. Love Northland Chevrolet and love, love, love Rob! Go see Rob and you wont disappointed!

Bought our chevy traverse here ...Awsome service and sales

Just purchased a car yesterday. My consultant James Hirschey was great, he answered questions even before I had a chance to vocalize them. He showed me how all the bells and whistles worked and Im sure if I have questions in the future I will be able to call him and ask. Thanks for your great service. Loving my new to me car.

I bought a 1 year old truck with 10,000 miles. When I got home the box/frame was bent out of alignment 3/8”-1/2”. I called Tom to express my concerns about not being informed that the vehicle was damaged and had been in an accident. He then told me History Report states front right impact. I asked why he didn’t tell me this his reply was, you should have known better. Used car Service manager (Roberto) denied front right impact and claimed box was barely scratched in parking lot. I was told by the used vehicle service manager “You have buyers remorse.” Also that it’s my problem just deal with it. They did not want to help me. They lied to me and told me there was absolutely nothing wrong with vehicle until I asked why box was out of alignment.I feel taken advantage of. I do not trust this dealership with a 29.5’ pole. Humbug.

Just Leased a new 2018 Chevy Silverado there! I was treated with respect and kindness, Rob And Dan was who I was working with, they were knowledgeable and awesome to work with they treated me like a friend rather than a customer! Thanks again guys!!

I love this place, They were so nice to me and I have a wonderful Chevy SUV Kyle was great Helped me out alot!

We had them look for a no start problem on our Cadillac Escalade. I had already had the starter replaced and tested and was assured that the starter wasnt the cause of our problem. After being at the dealership for two days they had replaced the battery and that had not fixed the problem. Then we were told they think it is the starter, I explained our previous situation and told them I was positive it was not the starter. Then we discussed the situation and the service rep said it would be their cost if the starter wasnt the issue. Well imagine my shock when the starter wasnt the issue. Fast forward another three days and they discover the issue is a bad negative battery cable. Ok, so the issue is resolved. Now comes time to pay and the service rep goes back on his word and will not cover the cost for the unneeded starter they installed. This alone would have been enough for me to never come here again. However, on top of that I get in the truck to leave and only one speaker is working in the vehicle. Keep in mind there was no issue when it was dropped off. After bringing it back once again, they diagnose it as a bad amplifier. This problem occuring while they are swapping batteries and doing electrical tests is to much of a coincidence to just write it off. They will not take responsibility for this either. So if you bring your vehicle here, dont expect a thoughrough and proper diagnosis they will throw parts at it with your money to find the the problem. They did not display competence or integrity during our experience with them. I really expected more from a dealership service center and am very disappointed.

Northland Chev is top notch for sales and service! It’s the only place to go in the Northland to buy a car or get one serviced! Thanks for all your help!

$20 oil change took 90 minutes despite having an appointment. I will not be back.

Great service

I had one day to find a car because my car broke down and I didn’t even know where to start. Robert Grozdanich helped me right away. He listened to what I wanted in a car and was extremely helpful in the search process and everything that comes with that. Got my car that day and couldn’t be happier with the service.

Dan P. assisted me and was very friendly and helped me find something in my price range. I bought a 2012 Volkswagen Jetta, which has been running well. However, the day I drove it, he and I both had trouble opening the sunroof shade. Eventually it opened, but immediately after buying the car, it came off the track. I had the service department look at it, and they said it would be $1600 to fix. While I appreciated the friendly service, I do think this was a bit deceitful. If I had known that we were having trouble opening it because it was actually broken, I would not have purchased this car.

The experience I had with northlands service department (more specifically the service manager) was awesome!! They truly went WAY above and beyond for me!!

Fair price. And the best customer service

Nice service desk guy, still working on getting issues fixed

Very happy with the service provided by Northland Chevrolet. They were friendly and at no time did I feel pressured into anything. I would gladly and have recommended Northland Chevrolet to people I know and I would definitely do business with them again.

I was disappointed this time. It has been okay before, but everything felt unfinished. I called ahead, was given a time to come in and then sat and waited while the technician working on my car went to lunch! My complaint was not found by them, but I am still hearing the noise and my air conditioner is still not working well. I also am never walked through a multi-point inspection, shown if my liquids and filters are okay, etc.

Go somewhere else! Absolutely criminal how you are treated. Even the simplest repairs grow into major expenses. Any garage would be better and much much cheaper.

Sadly My experience was the same as some others here. Refusing to fix a problem caused by the service teams mistake. And trying to cover it up. Luckily I was not fooled and called them out on it. If mistakes are made just fess up and do whats right dont try to scam the customer. It will eventually come back and bite you. After forceing them to correct their mistake I was told they would never service any of my vehicles again. Well friends that is no problem because I will not be back and I recommend you do the same.Update - In response to Mr Roes request he was transcribed the entire incident by email. A response was never recieved. Review Stands.

Unfortunately I have to give them 1 star. I brought my vehicle here to get diagnosed and I didnt get a diagnosis but still had to pay the $100 fee. I feel like you should at least get a price break.

Ok lot, but watch out for there credit team. My wife wanted a new car because the rebates were good. So the ONLY option was to go through GM credit... (or else no rebates) but they ran my credit report through 9 places for no reason at all!