Amazing customer service at this Verizon store from Chris and Kent! They are absolutely extremely knowledgeable, helpful, kind, and a pleasure to speak with. I spent 90 minutes in the store, and I walked away feeling very comfortable and confident with my purchases. We will probably switch to Verizon from our other carrier, simply because of their knowledge and customer service. Thank you!

Just got off the phone with Kyle from this store. To be succinct, they have simply excellent customer service. Kyle was very thoughtful in walking me through all the questions I had, and had helpful and pertinent advice for my account moving forward. I switched to Verizon because of its heavy investment in 5G towers and the supposed superior cell reception (it is), yet feel happy about the customer service I’ve received since joining. Highly recommend utilizing this store.

Thanks to Lauren P. for turning my bad Verizon day into a good one. I called customer service regarding my phone being super slow. They told me that even though I purchased my phone from Costco, I could go to any Verizon store to have it looked at. I went to the Verizon store in Boulder and was told that they could not help me, I would have to go to Costco. I went to Costco and was told that since I was outside of their 90 day warranty I would have to go to a Verizon store. I decided to go to the Superior store right across the street. Have to admit I was a little frustrated at this point. Lauren greeted me with a smile and asked what she could do to help. She was very friendly, professional, knowledgeable and patient. She went through my phone and made sure that I had apps updated, settings where they should be, and contacted customer service to see if there was anything more that they could do to help. They were super friendly as well. She took the time and did everything she could to make sure my phone was working better and that I left a happy customer, which I did. I am home now and my phone is working so much better. Thanks for all of your help Lauren!! You truly are great at your job!

We had to make an unexpected change to our plans and phones while on the front end of our two week vacation. Luckily we ran into Kyle. He was professional, knowledgable, and worked hard to help us sort things out in a way that worked amazingly for our familys plan. He even went above and beyond to get us the devices that we were hoping to get. Kyle really helped us out and set us up for a hassle free vacation as he remedied all the issues we were having. Thank you Kyle for all your hard work and for going above and beyond!

Great service! Kent helped to set up new lines, gave great advised and even helped to set up devises. He even helped to solve an issue we had with an eSIM activation we couldnt solve for over a week. Thanks!

The Superior location has been my best Verizon wireless experience.The representative was knowledgable, patient and very helpful in converting my flip phone to the iPhone. Great customer service: friendly, respectful and I learned a lot!

Just got my new Galaxy and had a few questions about data transferring from previous cell to new one. Ashlynn R.at the Superior store was extremely helpful. She went out of her way to answer all of my concerns. Walked out with a smile on my face! Highly recommend.

Krysta Coggin helped me immensely this weekend, when I purchased a new iPhone. My old iPhone had a number of issues that Krysta figured out and corrected prior to porting my data to the new phone. The port went very well, and my new phone is awesome. Krysta explained all my questions about pricing to as much detail as I needed, and as complex as it can be, she made it easy to understand. Very happy I went to Verizon in Superior to purchase my new iPhone. Thanks Krysta!

Krysta C. went above and beyond to help me buy a new phone and transfer my data over to it. The staff here are friendly, attentive, and knowledgeable. It was a great experience.

I knew my problem would not get fixed but I thought Id give it a shot, not getting text notifications, the only thing they did was a reset. I knew that was not going to do anything, just made my phone worse, spent a for couple hours getting all my setting, preference are password back. Never offered a replacement since it is defective and I REALLY need to get text notifications.

Sohaib was an awesome sales assistant! I was born at a time when phones were boxes hanging on the wall and you counted the rings on the party line to know if the call was for you. So my phone needs are simple. Sohaib listened to what I wanted in a phone and how much I could afford to pay. He showed me a phone that met those exact needs. He was very patient with me as I asked a myriad of questions. I love my new phone! Thanks Sohaib and I remain a loyal and satisfied Verizon customer!

Best customer service! I sent a new phone to an old address, trying to avoid going into a store. The 2 people that helped me out - actually made it really fun! Who would have thought? Maybe 2020 is changing us.

Krysta Coggin at Cellular sales was awesome! I came in for an upgrade offer/promotion for my iPhone X and she greeted me in a very excited and welcoming manner - started off great! She was able to complete the transaction and got me the new phone I was looking for.Something I love about this authorized retailer as compared to corporate Verizon stores is the fact that they sit with you and ensure all your data, pictures, messages, apps, etc. get transferred over before leaving the store. Just gives an extra layer of assurance that things are working properly and that you don’t have to make another call in to fix something or ask a question.Bonus: My wife and I have an older iPad and it was still getting a line charge of $20 per month. Krysta informed me this wasn’t necessary for my situation since we only use it with WiFi. So, she got on the phone with a Verizon back-office team member and removed that charge going forward - a nice way to save an unnecessary $20. She asked the right questions and our conversation led to this - you don’t always get that forward-thinking and above and beyond service in these situations.Thanks for everything, Krysta and Cellular Sales of Superior!

Evan and Gavin were amazing! We needed to exchange a phone that we had purchased and they could not have been any more accommodating! It was an extreme pleasure doing business with them!

I came into the store the other day and Ashlynn greeted me. She went out of her way and helped me sign up for a replacement screen for my phone. I did have a warranty. Ashlynn could have made a commission sale, but she did the right thing by helping me out. I did buy another protector for my phone. I plan on going back and having Ashlynn help me put the screen protector on. Ashlynn had outstanding customer service. I plan to use this store for all of my phone needs.

Superb customer service. Ashlynn was a rock star.

Sohaid has amazing customer service! Very poised and filled with awesome enthusiasm. He made sure we got the best deal for our finances. Great attention to detail which served as extremely helpful in our case. Good man to do business with. Will come back to him!

Michael was great with setting up our new phones. Thanks!

The service was great! Our customer support person was extremely patient and worked through the problem and made sure we were taken care of.In the future we will make the extra drive to come to this location.

Purchased a phone here several months ago and the experience was awful. Somehow they activated the wrong phone number, which resulted in a family member(doesn’t live in the same state) not having access to his phone for about a week. Which then prompted several phone calls back and forth with version. Thought I was done with these issues only to receive a phone call today that my phone might be turned off because they entered the wrong phone Id during purchase. Essentially nothing they did was correct.

Walked in with my wife. No one greeted us, said hello or that someone would be right with us. Completely ignored

Micheal and Lauren went above and beyond to help me!!!! I am grateful for their diligence and helping to to get out of a jam! Thank you!!!!!

Amazing Amazing Professional service. Josh Fadden and Evan Jackson were exceptional in helping me solve a 6 month ongoing issue with promotional credit. Josh took the lead and worked to help Evan and was fabulous in knowing exactly how to dig and find the codes and deals to solve this for me. Thank you!

Customer service was outstanding. I was having trouble activating a replacement phone, Evan was able to get me in and out for a quick and painless fix. Super friendly and helpful!

Colby and Josh and Jose were outstanding. I was about to leave Verizon and they all made everything right and will continue to earn my business. Thank you gentlemen, it is a pleasure to work with real people who care about people. Thanks again.

Krysta has provided excellent service! Thanks!!

Mike Artis did an amazing job. So much professionalism and patience. He was able to resolve some complex issues we had with such ease. Thanks Mike.

Andrew Black as always was super helpful and gave wonderful explanations on how to operate my new phone. Hope you all know how lucky you are to have him on your team

Andrew restored my faith in Verizon!! Thank you so much for the great professional courteous service

The staff in this store are truly the best.They are professional, polite, detail oriented, provide great service and truly want to make every customer happy.

Very helpful young men. I do still have a few questions. Will go back for more answers

I received outstanding service from Jose. I purchased the IPhone 11 and Jose was informative, caring and gave me great customer service!! I normally dont take the time to write a review but in this case he deserves all the kudos I can give him. Thank you, Jose!

I have upgraded multiple times with Verizon, this is been the best experience in 25 years of being a Verizon customer! Andrew took extra time and attention to make sure that my upgrade went smoothly and efficiently.

Thank you Richie!I went to this store looking for a new phone. I had the pleasure of meeting and working with Richie. He listened to what I was looking for and how I would be using the phone. We went over a few options, and he thoroughly explained to me the features of each phone. Not only did he help find me the perfect phone, but he also saved me money on my bill each month! Thanks again Richie for all your help! I love my new phone and my lower bill!

Mike was great. Super helpful, and much better than dealing with the Verizon website. Many thanks.

I had a great experience here. Mike gave excellent customer service. I definitely recommend!

We had excellent support and service at this particular store. Suhaib is the best!

Excellent customer experience! I have a new phone, but was having trouble with it. I went into the store and everyone inside was so helpful and welcoming! They walked me through the fix, making the whole process pretty stress free. Definitely recommend stopping by this location if you need help.

Andrew was so incredible kind and patient and was so helpful! He was quick to laugh and so knowledgeable!

Brandon did an excellent job. He explained clearly everything about the phone I bought. I will definitely come back when I need a new phone.

Great service, Mike did fantastic job and was extremely helpful

This was a great experience! They made me feel at ease the whole time!

My husband and I recently stopped in to get our own cell phone plan. Eric was very helpful and educated us on everything we needed to know. We had actually planned on visiting several different service providers that day but we had such excellent service that Verizon was our one and only stop!

I walked in (no appointment) and an associate helped me right away. I just needed to transfer a phone number from a dead phone to an old one we had lying around. She did suggest that I might want to switch to a new data plan, but didnt push when I just said wed think about it. I was in & out in 15 minutes and they charged me just a few bucks for the new SIM card. Even if an actual Verizon store (as opposed to an authorized dealer) might have done that for free, it was well worth the few bucks for a shorter drive and a pleasant experience.

I came to this store because the company store near my house is awful. I came into the store to get another hotspot line and possibly a new hotspot. The gentleman who waited on me was nice, but not trained. The Manager would not help him at all. The young man went to the Manager for help to find the sim card. Even the manager didnt know where it was on a device from 2017. Very disappointing experience. They seem to care more about the sale than the service .I gave up and left when the process was so bad.Maybe the owner needs to retrain the Manager !

Joey Byrnes restored my faith in Verizon just when I was about to find a different provider.

Great experience! Customer service was very helpful. Not trying to sell the most expensive phone. Actually told us about a cheaper, better phone.

I came to the Verizon here in superior and had great service from Wayne! Richie was also an amazing help if I had any questions while Wayne was away! Definitely my go to location for service and my go to people! 10/10

Who is José and why are the employees still there when he just tested positive for Covid19? Come for a phone, leave with Covid.

Mathew and the whole team were great. I had several things going on - getting new phones, trading in my old phone, changing plans, porting a landline to a new cell - and all on my business account for which I could not remember the pin! I am not a techie and was pretty frustrated at times while Mathew maintained his friendly and professional demeanor throughout and stayed focused on resolving my problems and and getting me the phones and plan I needed.

We received OUTSTANDING service from Karli Thrasher last night. She went above and beyond in helping us with a new phone and adding another line. She pointed out a number of offers that I was not aware of prior to going to the store as well as the best way to manage all the lines to better help us. She was also very tech savvy which in turn sped up the whole process. I cant say enough about how much she did for us. I would highly recommend making an appointment with her if you need ANY type of help with Verizon service or products.

Jose Pavon helped me get a new phone I he did an amazing job of helping explain everything, answer any questions, and get me the phone + wireless package I needed. Thanks Jose!

Came in to upgrade to a new phone. Kevin was very helpful and helped me get into my new iPhone. His costumer service was above and beyond and I would recommend anyone to him! Thank u Kevin!

Mike A was amazing. 5 out of 5

Rebeccawas great! She took the time to explain the options, how to save some money, and got my new device set up and ready to go. Thanks Rebecca!

Chris and Brandon did a great job. New phone. Very happy

Sohaib was the best !!! Super helpful and friendly! Im gonna go back and get another phone just cause he was so cool!

John was very helpful in addressing our questions and issues regarding our new phones. He helped us to get them registered despite the fact that they were bought in our home state and we are only here visiting. Kevin Zimmerman was also very gracious and helpful.

My 13 year old daughter made some bad decisions and completely destroyed here IPhone 7. John Oliver was extremely helpful in looking up my account and walking me through the insurance claim. John was was courteous and professional despite not selling any of his wares.

5g phones, ish.

Super smooth and quick experience here! Kelly was awesome sauce and very knowledgeable. She listened and made great recommendations based on my expressed needs. Will definitely be coming back!

Fantastic help at this store! Alex was awesome-so much help. Nice windows at store.Alex took very good care of me and all my elementary, continuos questions. I’m grateful you had him available. Keep him!

I stopped in earlier this week to set up my new Pixel that Verizon shipped to me, and the experience was first-class. There was no wait to be helped and Luis was fantastic to work with. We had great conversation while he got my data transferred and answered questions about my account. I was surprised at how quickly he got everything set up. In my previous experience, visiting a Verizon store has often been a bit cumbersome, but this store was definitely the exception!

Silena was fantastic to work with for a phone upgrade and adding mobile protection on a second phone. She was attentive, friendly, had a confident demeanor, and you could tell she truly cared about providing great service and helping. I would highly recommend going to her with any issues or needs for your account.

I am not the person who dreams of the next iphone, waits in line to get it and then buys every tech accessory known to man to make it even better. So a phone Upgrade usually feels like a necessary time sink instead. BUT today I went into this store and got instant friendly and super knowledgeable help from Cris. Voila! Awesome new phone and Im already loving it. Great customer service. Great experience.

We received VERY skilled service from Kevin Sharkey. Kevin gave clear explanations in a friendly personable way. He knew his stuff and was very helpful in letting us know all our options and was very patient. We really felt well cared for and appreciated Kevins professional demeanor. Kevin is AWESOME

Andrew was so helpful!!! We couldn’t have asked for a kinder or more patient customer service representative 😊

On my way back east from California my phone failed due to a sim card issue so I stopped by the Verizon Store in Superior, Colorado for help. I got it big time. Michael and Abraham resolved the problem quickly and with good humor. I also took care of several other outstanding issues I was dealing with regarding my Verizon Account (paying my bill, setting up call forwarding, etc.) and they again were very helpful getting these issues resolved. Excellent experience. Thank you.

These guys helped us figure out our billing and got us hooked up with a new phone at a great price. The service was excellent, prompt, and super friendly! This will be my store from now on, even though there are others closer...Not all stores are the same and this one blows the others out of the water! ...Super happy customer!!!

The service of the store was awesome because Antoine Mcdonal, provided me with an outstanding service, he was so helpful and I would recommend this store.

Worse than a used car salesman is a kindness. Verizon Authorized Retailer means they are authorized to sell Verizon products- this is not a Verizon store. The name of this company is Cellular Sales. They duped me. First, I was told by Kelly I was getting an excellent deal on a phone. It was a great sounding phone on paper but I was horribly confused why it was priced so cheaply. I asked what the catch was and I was told there was none, it was a marketing thing- the maker didnt advertise as much so the phone didnt cost as much. I was told nobody had returned the phone to their knowledge, it was a great phone. When the phone started having screen bleed a few months in, I took it back and asked what the deal was and how it could be fixed. I was handed off to a spineless employee- no offense to the dude, he was really nice but clearly in the wrong line of work. The other employees were jerks to him and mocked him for having to deal with someone who was frustrated- I believe the main mockers name was Zach? Kevin? Chubby dude, balding, tries to pretend he is cooler than he is. They tried to tell me my warranty only covered software defects- as if anyone in tech ever covered any sort of software defect on a warranty because duh, software. So I leave and intend to work the mess out on my own, finding the makers policy on the phone exclusively does NOT cover software (again, duh) and only hardware (which was my complaint). I called over to get some answers and nobody would tell me anything. I asked to talk to a manager, I was told there wasnt one available but Id get a call back in 24 hours- the call never came. I called again and was told (not by a manager) to get in contact with headquarters- that nobody in customer service could help me. I again asked to get a call from the manager. No call. AND MONTHS LATER!? I get a text message advertising a sale on phones- from someone at this store- saying I can trade in my old phone and by a totally new one, at their location only, and they would cut my payment plan in half. Thats what threw me over. I went to (what I called) a different Verizon store. I explained my problem and told them about my horrible experience with this store. They were confused Id had such a hard time, that is, until they heard where Id had my misfortune. They immediately arranged shipping for a replacement phone, told me there were plenty of complaints not unlike mine about the phone, informed me: THIS LOCATION IS NOT A VERIZON STORE, IT IS A SHAM (their words) AND I SHOULD NEVER RETURN. These peoples heads are as empty as their parking lot. Im asking myself now- why did I not pay attention to how few people were in this store and in their parking lot? There is a reason it is so empty.

Josh and his team at this location are fantastic! I had a chance to work with Josh in getting our phones and I couldnt have been more pleased with his responsiveness and help through the challenges facing an Apple guy going Android. Terrific guy!! High marks all around.

Superior customer service on all points. Explained everything thoroughly and was extremely knowledgeable and helpful beyond description.Chris Chavez is at the superior storewould wait in a line for him!😊

John Oliver and Ben silver were my outstanding agents . IveI been a customer of Verizonfor over twenty years and these were the best. Keep them give them raises.

Amazing support. Fast, educated and professional. Kaianna was particularly great.

I received excellent service last night from Brayam at the Superior location. It was late, near closing, yet he took his time to help me with my problem. I highly recommend this Verizon location. I am a satisfied customer.

Rebecca was fun and funny.she was also very helpfull and knowable.

The best experience I have ever had at Verizon! Kevin was very knowledgeable, patient, and professional!!! He was EXCELLENT!!!

They increase the price of the phone and also include their service fee on top of a Verizon upgrade fee (which would only be the upgrade fee at a Verizon store). I was informed of this when asked to sign my receipt, and not initially. I asked for an explanation and was not given a clear answer. Their devices can be bought at a better price at other local retailers.

My phone had been acting sluggish with the service and not accepting phone calls or rec all texts. The rep reset my phone and tried to do quick fix and that was fine however, this place has no wifi? Why no WiFi?

I received excellent and outstanding service and attention from Sam at the Superior location!! This will be my go to store for Verizon from now on. Sam was patient, informative, kind and extremely helpful. Go to this store and ask for him — he’s excellent!

Its never a good time to be forced into buying a new phone, but I dropped mine, so I had no choice. Based on a previous great experience at this location, I went straight to this store in Superior. Caleb is incredibly knowledgeable, customer friendly and patient! Ive been a Verizon customer for over 20 years and have done transactions ALL over the place. Thankfully, I now have my favorite go-to place for all things Verizon. Thanks, Caleb!

Great team here. Quick and easy.

Wife and I had a great experience. Went in to pick up iPad ordered a few days before and both John Oliver and Sugar Ray were fantastic. We left with savings and upgraded devices as they worked through some hiccups with internal systems. Made a difficult situation a great overall experience!

Chris Chavez was very efficient, knowledgeable, and a pleasure to work with. Accommodated me in a tight situation. Highly recommend him !!!

These guys have no idea what is going on. Ive been getting bills after ending my plan for two months now.Before ending my plan I asked an employee at this store what would happen. He said as long as I paid my last bill I could end my plan anytime. I then went in after ending my plan to verify with a different employee, and they said I was out of the system and everything was ended. I got a final bill from Verizon a week later. I went in a third time to finally get it resolved. After a two hour session with an employee and customer support, everything seemed to be figured out, but a month later I received another final bill. No one knows how to end this.

I had a specific need for a phone to complement my already established phone package. Jacob understood immediately what I needed and provided me the exact product I needed. Quickly, Efficiently, Thoroughly explained. and Patiently. Thank you Jacob.

I went into this Verizon store for a new iPad. This is the most helpful, friendliest Verizon store I have ever been in. The sales people Laura and Chase were very helpful, informative, personable and friendly. They answered all my questions, gave great suggestions and were very patient with me. I will definitely return to this store for all my cell phone, iPad needs.It was a very enjoyable experience buying from these people.

Verizon In Superior, Colorado has provided me with absolutely the best customer service to include Kevin, who handled my first visit and helped me find the best plan to meet my phone and WiFi needs. Followed by Greg and several other reps, who again provided excellent (and were very patient) help trouble shooting. They gave me all the time I needed to get the right solution!

This store (Mitchell, Mike & Junior) were great today in helping me transfer all info from my old phone to my new phone. I would give them 10 stars if I could!!

Kevin provided excellent service and very professional. Outstanding! Highly recommend this store.

Angelo was very friendly and helpful. Very nice location no wait either time we were there.

Great service - took time to explain various models and benefits of each. Got everything set up for me and Im ready to roll going out the door. Would definitely recommend this store.

Great convenient location, easy to get to, plenty of parking. Fresh new store. Staff really friendly, but not very knowledgeable. Still it made kicking AT&T to touch, really quick and simple.

Do not believe anything they said, unless they give to you in writing and you can keep a copy, they will lie to you just to get a sell...

Josh is knowledgeable and courteous and made my experience at Verizon exceptional. I highly recommend Josh. He is absolutely wonderful!Lisa M Buchanan

I am so pleased with the service I received from our reps. Their manner was pleasant, their knowledge of your products fabulous, and their instruction in how to use the cell phone I purchased thorough. I could not be happier!

Matt and Jassam have delivered above and beyond fantastic service! Made replacing my phone extremely easy! The Superior location has only brought the most enjoyable experience every time! Thank you!

Antonio was awesome! Super thorough and helpful!

If s been over 2 weeks still have not received credit for a return purchase from this Third Party Verizon Retailer!! Go to a corporate store people. I never make reviews but this was necessary!!! Not just for me but for everyone that doesn’t understand 3 party Verizon Stores! If you don’t believe me...... Call Verizon Corporate and ask for yourself! Totally different warranty and rules.Run! Run! Run! This place is Ridicilous! It’s not a Corporate Verizon not the same warranty and service! Nothing but the run around if there is an issue. Lies lies and more lies. It is supposed to have a sign letting you know it’s not a Corporate Verizon store. They have the door Conveniently propped opened so you can’t see that is a third party store. I could go on and on but I am not. All your personal information is on your phone people!! Remember that your letting people see all your banking information. Think twice before going to this place. Go to a Corporate Verizon or Apple!