Irma was fabulous!!! Got what I went in for, and accomplished a second task there as well. Very happy with the service.

Went in and bought a TV wall mount wanting to upgrade. Plenty of employees moving out of speaking range when approached, so no assistance offered. Luckily we had bought the same item previously. After making repeat attempts to get someone to assist us with our questions throughout the store, we went to checkout where we received our first hello. We go to Best Buy to get the good advice and friendly service weve received in the past. This store did not offer what other Best Buy Phoenix area stores have.

Irma was very nice and understanding despite my dads little understanding of english. Overall had a great experience, hope you get a raise Irma!

The thing is I know Best Buy is so much better then they showed yesterday but it was my first time in that particular store so its all I can go on. I was there for over an hour as I wanted to purchase a first class television for my family room. I kinda had an idea of what I wanted but I would have loved some input from one of the professionals there. Not ONE associate came over to me and asked if I needed help. I even walked around the entire store to hopefully get noticed but everyone was either looking at their phones or looking at the store computer in that section. It was beyond frustrating. Maybe it was the way I looked or the way I was dressed that made them think that I wasnt there to spend any real money, Im just not sure the reasoning?? Id be lying if I said I wasnt going to go back seeing as how I just moved to the area and Best Buy is my favorite store. I just wished they cared about me as much as I enjoy going to see them. 😒

Really like this store too I understand that doesnt have big selection right now because of all the things that are going on but I would recommend this place take care have a blessed day

I had a family emergency and was past my return window for my product and the staff at the Surprise, AZ, location was so friendly and helpful accommodating my request. They were quick throughout the transaction and showed sympathy for my situation. I have also done several curbside pickups from this location and they are always super prompt and efficient. I highly recommend this store!Special shout out to Irma who was the main person to help me with my return. She was super friendly and knowledgeable!

Very friendly helpful staff. Not too crowded.

Had what I needed for the new radio and was cheaper than even quoted.

Its your usual best buy. It was hard to find someone to ask where to find a product.

Great service and a fun toy store for electronic geeks like myself!!

Wow ...all employees wore masks. I love it. Too many business are becoming anti maskers. Great to see a company step up and lead by example.

Eddie is a rockstar! I dont think Ive had better service buying a phone, he was super knowledgeable, patient and fun.

Jeff has a wealth of knowledge and is willing to share! He always wows me! He always remembers me and makes me feel welcomed by the conglomerate. Very hard to do. Pay him more

We purchased online and picked up in store. It was quick and easy! The service was so good we will do this again.

Helpful services for purchasing a computer and Geek was outstanding

Great people. While checking out the 32 inch smart tvs, Nick helped me get one that works for me. Then he went above and beyond by checking the price to get a great price match. Color me a happy camper.

Best Service a manager Jeff help me. I am extremely impressed by his service.

Very bad return experience on Best Buy in Surprise Az, special with Rocki the manager of this store.I retur one smartphone in the same condition like I bought (seal on the box)and they charged $45 restocking fee.When I asked why and they released made mistake HI pushed to accept the store credit $45.I said NO!But hi said,, That is the only one option to have the total refund and for that I will modify one the system this item is defect.I said that is not true. YOU know that?Hi confirm and gave the same answer.,, it is the only one option and if you are not satisfied call customers service.I called customer service I explained the bad experience and they send me back to the store for resolve this issue in the store.Very upset...Buy from AMAZON they have better price and quality customer service.

Great location and great store. Went in to purchase and new TV and the customer service is went above and beyond to help us! Lane and Jeff were both extremely knowledgeable and helped us save money!

Rocky expert customer servicerepdemonstrated whyBestBuy deserves five star rating.

Im not sure they deserve even 3 stars, but here we go.I went in there to get a different screen protector for my Note 2o from the one they did a hard sell on when I bought my phone several months back.They were a little busy so it took awhile to be waited on. I also needed some help with a function of the phone, but the gentleman who stopped to talk with me a)-didnt know or wanted to take the time to fix the phone & 2)-told me I was stuck w/the screen protector & then went into all the blather again about the protector which did not go edge-to-edge, was so squishy the s-pen would make dents in as well as the whole thing less than optimal in use. He told me that was all they carried (bad form, no customer choice?), and went again into hard sell mode. He told me to go to geek squad to the line wasnt long, but lol it had a line w/people sitting in provided chairs waiting.Went to Cellular Sales & got the protector I have on my 9, took off the old, the one being replaced was just a limp piece of plastic & had degraded over several months w/a filmy or opqaue-look . no wonder the poor visibility my screen had.They were very friendly (always are), took their time in answering questions & applying the better screen protector; I will not be going back to best buy for anything now.Wouldnt recommend Best Buy to anyone who wants some good service or honesty with this type of situation.

Why 1 star, read my review of the good best buy that I ended up at after visiting here

We were looking for a computer that could handle a flight simulator game. Best Buy employee Bryan helped us, and did a great job putting together a workable configuration that didnt break the bank. The computer still needs to be delivered, but after working with Bryan on it, I am confident that it will do what we need. Great customer service, personable, knowledgeable.

Just bought a 55 insignia tv. Salesman was great. Answers ask my questions, found one in stock, and loaded it in my car. He was also not pushy at all, which I really appreciated. Great visit.

I was planning on applying for a Visa Credit card to purchase a iBuypower gaming PC. Decided to not apply for it simply the gal on the phone sounded as she had no interest to help me in getting information on the status of getting a unit back in stock..... I had the model and SKU for further information she could help me with and did not bother to take it. This was a big purchase and seems like BestBuy does not need my business so I will take it elsewhere. Your customer service reps over the phone need more training on taking care of the customer..........

Staff at Best Buy extremely helpful and knowledgeable, assist in my Geek Squad TV replacement and an upgrade. Good job guys and thank you! Geek Squad TV delivery and set up crew was phenomenal!

Why can’t I reach anyone AT THIS LOCATION via the phone?? It gets directed to the call center. I just want to know if someone at this location can tell me if they can swap the screen on a dell precision 7550 same day while I’m present. No point in driving there if there isn’t one in stock.

Immediate attention from Josh, ready to answer any questions. Set us up with many good alternatives based on experience. We made a choice, bought the item, were set up for delivery and installation. We feel like we have a good source of knowledge to make purchases in the future.

Always helpful, even when our requested PC wasnt in stock, they had one from the warehouse shipped within one day.

Came here for a HDMI cable. Clerk was helpful and knowledgeable.

We spent 10-15 minutes with a nice sales girl, telling us about tablets. When we decided on one she was showing us....they didnt have any.

The Geek Squad like always coming through with great service.

Great customer services from Joe very nice guy and helpful 👍 helpful

My favorite store, great staff and knowledgeable employees. I look for an excuse to visit this store

I needed a new printer for my computer, so I went to them because they carry good brands and provide good service.

We had a great experience today at Best Buy on Bell near Grand in Surprise today. The Geek Squad helped us for hours to install a difficult new printer. After hours of trying we all agreed we needed to return the defective printer. Because they couldnt fix the issue we werent tried. I wish I had the Geek Squad members names as they were great. I told their manager thanks so much.

Had no printers to sale but two, back order for two months. Not in store or online

Thank you for ruining my day ! After 1 hour of waiting. Purchased a tv for 1700 dollars . Tv was delivered 2 days later. Came used with missing bolts and a sticker from a prior delivery on it. Called in and requested a replacement no one was available to help us. Very glad that I didn’t buy two like I planned. Will never use this company again. Disappointed in the non existent customer service.

Ive always loved best buy, even just to check out the newest electronics, and the staff are there helping you out the minute you get into the store,

Great experience once we could get a salesperson to help us. Several sales staff standing around talking to each others and ignoring customers. Did find the same product at another store for $50 lower.

Always have what Im looking for and can always find me a store that has my items in stock.

They were extremely low on their laptop inventory. It seemed like all they had were the displays. Every laptop we were interested in was out of stock.

Went for a car stereo, nothing was plugged in, no workers in site to ask for help. Waited several minutes. Wont go back.

I am shocked Apple has you use Beat Buy to send in broken products for replacement. Take my advice and Do not use them!!! Take the extra time and just go to the Apple store. After taking my watch in to get replaced and paying a $75 fee even though the Apple customer care told me I wouldn’t have to pay because I have the warranty they told me my new watch would be here today at the lates which is 2BD out. They told me they would sign me up for text updates and when the watch was here I could schedule an app. To pick it up.Well I haven’t received any correspondence and after waiting in home for exactly 29minutes they told me my watch was in repair, they can’t tell me when I would get it, they can’t provide a direct number to contact with update, and that I wasn’t signed up for text message updates. What the fuxk Best Buy. How terrible can your service be ??

Employees always helpful 😃.geek squad the best ❤️

Had already purchased a TV but figured Id ask about their price matching when I got there because I didnt know they did it until someone enlightened me after the fact. To my surprise even after paying already, they were able to refund a small amount to match another stores price. The whole process was smooth and they really got it together here. I tried to order the TV from Walmart for in store pick up because their were supposedly 5 in stock. I waited for 2 hours just to get an email that they were out of stock and the order was canceled. Very annoying, I didnt want to order one to my house and have to wait, so I went to bestbuy and they hooked me up! Very very happy now! As far as electronic and appliance needs this is the only store you should go to.

Horrible service! I purchased the Apple Series 6 watch from this store having been promised I would receive the watch by the next day. The Best Buy employee told me this after I said I was headed to the Apple store since they didn’t have the one I wanted in stock. 2 days later and the tracking status says I’ll receive it 16 days after purchasing! They lied to get me to buy from them. Even worse they won’t cancel or refund me because their procedures “won’t” allow them to. Unfair and deceptive practices from a national retailer!

The staff was really helpfull and friendly. I have been to close to 20 Arizona Best buy locations and this was the best so far. They even took the time to help me set up my phone and transfer everything to it. While this service is offered at other locations they were more than willing to bring it up as something they could do. At other places you almost have to beg.

They had just what I needed. Helpful, knowledgeable staff!

Good inventory available to choose from. Staffing was just so-so.

The Staff where super cool and helpful =)

They were very helpful to me when Covid first hit as I needed a charger for my work computer. They were doing pick up only but because I knew exactly what I needed they were very helpful in helping me get it so I could continue to work. Thanks guys.

Great made it easy.

I just attempted to pick up a single small-ticket item via curbside pickup, which was ordered over an hour ago, and was just told that the order hadnt come through yet & that there was no way of filling it until it dropped in the system even though the guy outside was clearly able to check its status. I was told high volume may be the culprit, but I looked around the other curbside parking spots & sure enough, I was the only one there.I ordered two small-ticket items one Sunday morning about 3 weeks ago at this same store, came to the store for curbside pickup about two hours later, and was told that the items were in stock but could not be released. I tried to ask the employee to elaborate but he couldnt. I then changed my pickup location to Goodyear and before I made it two miles away from the Surprise location, I received a confirmation email from the Goodyear store that both items were ready for pickup, and I had no issues doing so immediately after pulling into their parking lot with only about a 3-5 minute wait after checking in.A very similar situation happened two months ago while attempting to pick up a video game at the Surprise location. Received an email from the store stating it was ready for pick up, I got there, and waited for 15 mins outside and was then told that the item was out of stock. Once again, I changed the pickup location (Arrowhead this particular time) and was able to pick it up hassle free by the time I made the 15 minute drive there.I had absolutely zero issues at other stores, but this particular location (Surprise), based on anecdotal experience, will give you the run around if you attempt to order online. Id suggest not wasting your time here and picking up at a different location. Not sure if its their system, a bug on the Best Buy site, employee incompetence, or a combination of things, but as I mentioned... Id just go to a different Best Buy. Thats three strikes for me at this location & Im not going to bother attempting to come here anymore whether its for curbside pickup or otherwise.**EDIT: Just received an email, an hour and 45 minutes after initially placing my most recent order, stating that my item is out of stock and that the order cant be fulfilled at this location. When I ordered the item, which is a fairly obscure video game, the website said that there were 3 in stock at the Surprise location. Simply put, the Surprise Best Buy is ABSOLUTE trash when it comes to ordering online. Edited my order and will be headed to Arrowhead tomorrow after work to pick up the item where I know that I will not have any issues. Id share screenshots if I could, but honestly, eff this place.

We ordered a Samsung Refrigerator on Monday based on the fact that it was available for 2-3 day delivery. We expected delivery this Thursday morning. We received two text messages indicating that delivery was scheduled and a final text at 6:39 am that our refrigerator was on its way and would arrive at 7:40 am. Then out of the blue there was notification that I still needed to schedule my delivery. What!!! I immediately got online to check my order status and sure enough it indicated that I still needed to schedule delivery. I got into a chat with Customer Service and was told that the refrigerator was out of stock and I could schedule for a delivery sometime in April! I ask what happened to my order and why was I notified that it was literally on the truck and I would receive it in 60 minutes. They said it was an auto bot message that they cant control those messages. Never again Worst Buy. Checked online while I was chatting with them and they show that this item is still available and ready to delivery in 2 days.

The staff here were very helpful and so nice! I was just travelling from California to watch the Angels play for Spring Training in Surprise, and I got to say that this Beat Buy is better than most Best Buys i go to in California lol

No one helped me was looking for a CarPlay adapter

Every time you google about an item they say is in stock at this location its actually out of stock serious

Second time in store. If you can get someone to help you. Not patient and kept getting interrupted.

Great store. Everyone was polite. Also very helpful

Unfortunately not best buys fault per se but because of the chip shortage they have very few items in stock that I was looking for. Very disappointing and frustrating.

Was looking for a storage for pictures, young man explained everything and it was his first day!!! Also bought a fitbit.

Great selection of dusty shelves and nothing in stock.

Always have a pretty good experience. Plenty of staff around. Most items readily available, only saw a few bare spots but expected though unfortunate.

Two many toys not enough staff.Had to return what turned out an open box, with the wrong power supply. Staff is courteous.

Very helpful and courtesy employees.

Good store! Clean and everyone employee that IVE come across has been very nice and helpful where they can be (I know not everyones interaction might not be the same) came in today for a router/modem was looking up range specs and had 3 associates come up to me and ask if I needed help. Good customer service

Couldnt find much . The layout is a mess

Not a very savvy buyer, so relied on the sales person...she was very competent and helpful.

Busy and well furnished, makes for a quicker alternative to Amazon.

Just absolutely the worst. I dont know whos responsible for this but theyve got to learn how to answer a phone. I shouldnt get rerouted to some main line number when I have a very basic question to ask. My average wait time has been 37 minutes and I still havent talked to a person.

If you want to get a new phone, this is where you wabt to go. They got my stuff transferred in 15 minutes and out the door. Then came back 2 weeks later, and they put a screen protector on it, and it is perfect.

We ordered a 66 television for home delivery. After it was dropped off we followed instructions for unpacking assembling the base. After placing on the entertainment center base we plugged it in and the picture didnt come on. Upon inspection we discovered a crack in corner on left side that was not visible until unpacking. We drove to our Surprise Best Buy store and spoke with Krystal in customer service an hour after the delivery yesterday, she explained she could not adjust the order at that time as the delivery was not in the system. Returned to the store and was able to confirm a delivery of the set with setup this Friday. Even better the price has dropped $450.00 since our order last weekend and we saved a nice credit on the purchase. KUDOS to Krystal and Best Buy for awesome customer service resolving a initially very disappointing purchase.

Normally customer service is top notch but this time employees where very passive and didnt want to help.

I love this place in and out in less then 15 mins

The guy who helped us was so kind and helpful

Kind and quick customer service representative returned products purchased for my sons birthday and let him exchange it for new games. Service was so fast and no issues.Very sweet and made sure to say Happy Birthday to my son on the way out.

When I asked if the had Beyblades one of the employees said they didnt carry them in that store, I almost left but when I went to purchase something else I found I saw a lot at the register. There were a lot of great sales just before the holiday

The place is clean and tidy with hand sanitizer available. Masks are required, and available for free if you forgot, lost or ruined yours. The staff is very limited to ask questions; so, that wait may be long. They still price match identical items and offer military discount on limited accessories that are not on sale.

Very quick, efficient staff.Very helpful, great prices!

Very friendly and helpful...both on the floor and at checkout.

It was difficult to get help when we were there...

Usually, Best Buy provides excellent service; they go the extra mile. This evening the service I received was half-hearted. The reps didnt even try to find a solution. All I got was, Sorry, we cant do it, and that was that. I guess Best Buy didnt want my $500.

This is for Geek Squad specifically. I started by going online to the Apple Store website to set up an appointment for my daughters phone that didnt take the update required and would not turn on after that. After reading that it would take 4 days just to get seen, my wife and I went ahead and stopped by AT&T (our carrier) to only find out that they do have the application to perform the required repairs. Next stop was Best Buy Geek Squad. From the time we got to the desk until we stepped out with a working phone, we had an excellent experience. Greeted with a smile as well as two possible solutions. They told us to give them 20-40 minutes to complete whichever action would resolve the issue and out we went.

Help us a great deal. Were very pleasant

Clerk was quite helpful in discussing printers, even though I didnt buy one at that time.

Staff is friendly and knowledgeable.

They were able to correct the issue in storeOrdered laptop last week. Same laptop available today for $100 less and with free headphones with student discount. Ask best but if they can apply price match guarantee to their own product. They cant. Order student discount laptop and intend to return same laptop unopened and receive refund. Student laptop thats ordered not in stock. They have to wait for me to return the laptop so they can ship it back to me. 45 minutes of calls, being transferred, and being hung up on multiple times no fix. Not sure what else to say about this experience.

We needed a refrigerator right away and Best Buy came through for us!! Thank you!! Service was excellent!!

I was trying to ask over the phone about a computer . Not only are they not taking called but when they directed me to the service center - dude hung up on me. Very rude >[

Super helpful, great experience

If you need anything they can help you with anything great place

Absolutely the worst customer service ( none) . No employees to help answer questions, help locate products. Long lines at check out with people taking 15 min to ask questions.....needed several items but just bought on due to lack of help and or concern. Skeleton crew is NOT the way to increase profit during this flu outbreak.

Found a knowledgeable person to help me find and decide on a product. However, limited availability of products in the store.

Super nice people and helpful

Service was good and fast and helpful.

Glad theres still a big box electronics store. Helpful employees, fast service

It was good... not a lot of items on the shelves today, so the overall selection of the item I was shopping for was limited.

They did not give me free vbucks. They kicked me out. My friend lied to me. They starting being mean

Very small store and has very little in stock. Its nice and close if you are in surprise but we usually drive to a further Best Buy.