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Walmart Auto Care Centers
13770 W Bell Rd, Surprise, AZ 85374, United States
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Walmart Auto Care Centers

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Sh
Review №1

Brought in my own filter(2020 Kia Rio Sedan). They did a semi synthetic. Quick. Professional.

Sa
Review №2

I went to replace a battery and the guys who work here were very helpful. Riyadh and Yusuf went out of their way and took care of it very well. I highly recommend this care center!

Ti
Review №3

Try to go to one Walmart and they tell me they’re close at 4:30 call a second and I’m told they are slow and can fit me in so I drive 30 mins just to be told they can’t help me. I have a warranty and no one bothered to look me up… typical Walmart I guess

Mi
Review №4

I asked for a injector cleanse and they told me they forgot to do it. Good thing I wasnt charged for it but made me wonder if they even did what I was charged for. (Everything else was done and customer service was good)

Be
Review №5

We had our headlights polished and it was done half way. One light looks almost clear the other is still foggy. The tech scattered the product all over the car and was going to walk away he was in a hurry to get off work. We told him and he walked over and wiped the windshield. He had a rude and unpleasant attitude. He needs to be retrained in his work and attitude. Very unsatisfactory.

Er
Review №6

Great service. Had oil change and answered many different questions.

Ro
Review №7

Horrible customer service! I drove around the back of the store to the auto center for tire service for entry but told I had to come to the front of the store to make an appt in advance then told that they were booked for next 3 days! I went to nearby Peoria Auto Center into the rear entrance and took me in before others ahead of me, no problem! The Surprise store should certainly learn from Peoria store.

Jo
Review №8

Ehh prices are decent, staff is lacking

Or
Review №9

3 guys and take forever to do a oil change. And they close early.

Se
Review №10

So my bf went here TODAY right from drill got there way BEFORE they closed was told to wait for the guy and when he got there was told he couldnt be helped since was 7 minute to 7 but he was waiting for a long time before the guy even came out

Ja
Review №11

Auto is 50/50. First time, oil change went smoothly and it was done on time with a text notification. Last time, the people at the desk were slow and a little oblivious as I waited an hour more than I needed to.

Mi
Review №12

Sneaky MGR snuck the $12 rebalance rotation fee on my bill after I declined the useless tire insurance. A $50 theft is going to cost walmart thousands. From Sams Ill now go to Costco. From Walmart Ill go to Amazon, Aldi and Winco.

Ma
Review №13

Friendly and quick service!

Ke
Review №14

Absolutely horrible customer service!!!! Very lazy and slow!! Appointment for 9 am and they start at 9:20!!

Br
Review №15

Be aware the last two times I had my oil changed here it was double the time they told me. And seems like the employees walk around a lot. Not sure if that is related to their jobs or the extended wait for an oil change.

K
Review №16

Chris in the auto center is great! The main reason why I get my car serviced here :) Alvin too! Thank you! :)

Gr
Review №17

Had to get my oil changed. It was very quick, probably 10 minutes most. The. Guys were very courteous & professional.

Jo
Review №18

Go somewhere else. Terrible experience, slow as heck and they just let the phone ring and ring. I ordered 4 tires online and they sent me an email saying they were in. Called and the phone just rang and rang. Drove in to make an appointment at 8 when they open...They can not pull up the tires I ordered and I have to show them my email. Then they wanted to charge me again, for them...but I had already paid. Took the associate over 30 mins to even find the tires in the inventory. They are slow and dont care. Phone rings and rings and rings and none of the 3 associate answer it off the wall. Unprofessional and they dont care.

Pa
Review №19

Helpful and quick. With the amount of people waiting, I thought it would take longer, but they tested our car battery and quickly replaced it.

Ri
Review №20

Not only were the workers handsome and smart, they were also funny, friendly, and efficient. Ill be back. Thank you Wal Mark.

An
Review №21

Love hair salon. Great prices on food. Sometimes not stocked fully.

ka
Review №22

I have always received good service at the Surprise, AZ store. I only needed my tires checked and they were happy to do that for me and fill the low tire with air.

Li
Review №23

I had a wonderful experience because of Jason manager and Jim also Izzy were so helpful and went above and beyond for me brought me to tears there kindness was something I havent seen in a long time Thank you to all of you but mostly Jason the manager of auto department.

Ja
Review №24

Very helpful, friendly and the prices are excellent. $59.00 oil, lube and filter for our RV, V10 engine.

Ro
Review №25

Prices were good they were very slow for the cars they had to do it should of taken half as long to do my new tire install.i owned auto shops for 20 + years and know what it takes and how long the people in shop were not highly motivated. But the work was quality. I did check when i got home lugs were torqued not just tightened with impact. They shoild have noted i needed brakes that i was heading home to do. Dont know that they even looked.

Da
Review №26

Great job on my car, always appreciate their work.

Ka
Review №27

Great price lets you pick if you want things checked or not . Have been going to oil can Henry and jiffy lube for years . They never let me say please dont check my transmission fluid.. ECT. Wal mart great job

Ro
Review №28

The employees are lazy and dont do there jobs i paid for a full oil change and fual injectors cleaned ye 2 hours after they said it would be done it was not then refused to call the manager. Final got a manage after another 40 min who was going to replace my grocies that thawed out from waiting. Such horrable service id rather have some junk yard hillbilly work on my car

Br
Review №29

I have been here nearly 3 hours and am still waiting for my oil change. Wont ever come here again!

Cj
Review №30

Ive never had a bad experience with them till I would say for the past 5 mths. They first left a wrench in my car of course I kept it and just didnt say anything but this second time was just beyond stupidity. I walked around Walmart came back the guy told me have u tried to be contacted NO they said whoever did ur last oil change (WALMART) messed with some oil thing and they cant do it and tried to make me go somewhere else and pay for there mistake?!?!? Umm I didnt do my oil change so how is it my fault and I have to pay for what u guys broke?!?!Update: spoke to the manage more HELPFUL then his employees that no help at all and are clueless. Everything is being fixed. 5 stars to the manager

t
Review №31

I swear, Walmart has to have the laziest, most disfunctional employees at the tire center that I have ever encountered. It does not fail as I have given them chance after chance.

Sc
Review №32

Wasnt happy with the cut off time 2 hrs before automotive closing but good pricing and at least it wasnt inclement weather when I had to change the cars battery myself.

Pe
Review №33

Attendant took 30 min to figure out how to use the handheld for oil changes. There has to be another place that does oil changes in town

Ge
Review №34

Slowest moving counter lady ever. Sometimes it looked like she was ded

Lu
Review №35

Not the best place to get tires. However the service was friendly and professional.

Ba
Review №36

I typically dont approve of any Walmart services, but I purchased tires here and they were reasonably quick, cheap, and gave us free windshield wipers.

Mi
Review №37

Horrible. I pulled up in my car and wasn’t welcomed at all. The employee told me to move my car to the other lot and go inside for paperwork and it would be a 3 hour wait at least. Don’t go here...

ca
Review №38

Good work

De
Review №39

My place to shop

Ka
Review №40

Polite staff, clean store, and over all a good experience. Even though they could not help me that day they were super sweet about it

Information
10 Photos
40 Comments
3.3 Rating
  • Address:13770 W Bell Rd, Surprise, AZ 85374, United States
  • Site:https://walmart.com/store/2777-surprise-az
  • Phone:+1 623-544-2228
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
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