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M&I Smoke Shop
16995 W Greenway Rd, Surprise, AZ 85388, United States
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M&I Smoke Shop
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Review №1

Absolutely a great place!! Mo and the entire staff have made me feel like family. I have requested numerous times that they add Perdomo cigars,ALWAYS, ALWAYS within a few days on the shelves. One area I am always interested in is temp/humidity that Mo keeps his humidor. Always consistent and I have NEVER had a cigar that was dry or to moist. A real sign of someone who cares about the product and customer. Simply a joy to visit and have a discussion with Mo.

To
Review №2

Not sure if it was the owner or not but they gave me that wrong vape pen didn’t notice till I got to my car and got mad cause I went in to exchange it! Won’t be coming back!!!

B3
Review №3

Always had a pleasant experience but one night I spent over 200 dollars and wasn’t allowed to exchange my items the guy was very rude and I even was accused of stealing I don’t see how when everything’s behind the counter

Ra
Review №4

Love this place :) always super sweet to my kiddos and hook me up with all my smoking needs!!

Re
Review №5

Amazing shop staff very helpful and good prices would recommend anyone if you are in surprise to stop by good selection of everything you need

Ro
Review №6

Great people great prices mo and Jose are very helpful employees and there really polite

Ju
Review №7

Very decent and helpful staff. Took my dad there for his birthday and they made sure to make it a pleasant experience.

Br
Review №8

Awesome place to visit. Good people

Ke
Review №9

Beware. Well over charge you, and get mad when you point it out. Make sure you count yourself and don’t blindly accept the price, they seemingly make up on the spot. However, the lady that works in there is quite lovely.

Ke
Review №10

Always great customer service good people!!!

ya
Review №11

Great place ! These people are nice and kind

Sa
Review №12

Best shop around cheap and they do cash deals on cigarettes and are very polite and nice people 🥰

No
Review №13

The staff isn’t too respectful, went to return a defective product and they’ll just get all defensive and snappy wouldn’t recommend

Ta
Review №14

Great staff, all my vape needs and necessities in one convenient place

na
Review №15

If I had the option I wouldnt of put a star. There service is terrible, they are rude, unprofessional and disrespectful. It seems that they raise there prices on cigarettes daily and when I made a comment they got very disrespectful towards me. I will not be going back.

Ma
Review №16

The people and price are right on, buy all of my wifes supplies here! Go and save some money and be treated great! 👍☺

Al
Review №17

The staff is helpful and friendly. The owners have worked to accommodate customers and address their safety during the pandemic. We have had a problem with a product being broken in the package, and they were very good about offering immediate store credit and a small discount on my purchase as well. Thanks M&I you guys are smokin’!

Al
Review №18

Great prices Jose the manager was very helpful took his time to explain everything with us and there store is full and cheapest prices in the valley

Ca
Review №19

Very sweet people there practicing social distances and they are very polite and nice the manager Jose was very sweet and made everything work out nice and smoothOh and there prices are the best in the valley

Cl
Review №20

Best smoke shop I’ve been to. Friendly employees and an overall good vibe.

Ri
Review №21

Hands down best smoke shop in town! Always great service, and great prices!

An
Review №22

Fast, clean, affordable & all of the staff are really friendly 🙂! Only go here!

Ja
Review №23

Super friendly and the prices are super competitive. wouldn’t go anywhere else in the west valley

Mi
Review №24

Very nice smoke shop great prices and nice selection and Jose is a great helper

Bi
Review №25

First time i have been there. Impressed with that is the only smok shop Ive ever been in all over the country that kept the baged tobacco in the humidor with their finest cigars.

Ja
Review №26

Cool place

Jo
Review №27

So I went in today to get some cigars and I was new to the cigar game and the manager Jose took his time with me even tho he was the only one working and I’m a very questionable person and people get annoyed by me a lot and he was so patient and took his time with there prices were great too I’m now gonna be a regular here all the time

Ma
Review №28

Love coming here I’ve been a coustmer for 6 years I’m always pleased to go in this store they are very professional and respect people

Kr
Review №29

Awesome smoke shop!

Ma
Review №30

This is by far the best smoke shop i actually shopped at. Very great customer service, great prices, i am very sure they have great deals on prices because every time i shop there i am very surprised of the prices they are awsome . I live in glendale they are always worth the trip. The guy at the register is very nice and hes such a cute teddybear and he knows his products.the girl that works there to is nice and she is also knowledgeable. Whoever says negative things about this shop i can guarantee that they are just overall negative people and probably were problematic for the shop.

Sh
Review №31

Very nice staff always on top of things cheap prices and they give cash deals on everything I love this store

An
Review №32

Amazing service, reliable employees, and great prices

Ri
Review №33

Amazing following all covid policies and keeping everyone safe

Ja
Review №34

Excellent selection and they carry the Cohiba brand which is my favorit.Thwir pribes are geeat too!

St
Review №35

Great Cigar selections

Gl
Review №36

The owner is unfailingly polite, friendly and helpful each and every time I go into this store. The store is always very clean and the tobacco products I buy are a LOT fresher than the other smoke shops in the area as he keeps the products I use in the humidifier. I have 2 shops a lot closer to me but I always use this store because of that AND their prices are lower. My thanks to the owner for running a great business!

An
Review №37

I was delightfully surprised at how much that little shop carried. Their prices go from extremely reasonable to really expensive. When we went in and were looking around after little while we were asked if we needed help and what exactly we were looking for or what we wanted to accomplish. If your medicating this is where you would go to get your pipes.

Sh
Review №38

Very helpful place I was in there for almost an hour and the guy at the register (Jose) was very patient and helpful prices are very reasonable always have stuff in stock and will go out of there way to get it for you I always feel at home when I come in here

De
Review №39

I highly suggest this smoke shop. They have a little bit of everything. They are reasonably priced. They make their own e-liquid. They have always taken good care of me and helped me with my vape. When it was time to purchase a new one they helped me pick it out and set everything up for me.

be
Review №40

Rip offs, change prices depending on who you are. sent my 15 year old in based on curiosity and she didnt get carded!!! this place is dangerous

Cz
Review №41

Great friendly shop. I buy the cigars that they have. small selection but theyre always very helpful.

Pe
Review №42

Excellent customer service! Great prices on everything. Forgot guys name but Id recommend! Thanks for the hook up

Wo
Review №43

All you guys slamming this shop for for selling NO2. You are a special kind of stupid. Why dont you try and deal with your kids shame we are calling people over 20 kids. But I suppose it all in how parents are parents. Try making your kids ACCOUNTABLE for once! And you rocket style people. ITS FOR SEX YOU IDIOTS! Sounds like all if you need to try it on your partner and relax!

Za
Review №44

Best vape store around!

Da
Review №45

Seriously. $7.00 a coil. Other smoke shops in the area are selling them for $3.50. Highway robbery - plain and simple.

Ca
Review №46

Not a very big selection, and prices alittle high.

Bi
Review №47

BEST SMOKE SHOP Employees cool fr

An
Review №48

They are very friendly and helpful. Great prices and amazing quality of product

Ka
Review №49

We have been going to moe for over a year now and he has been great to us. our kids even adore him. His shop is the only one I have been to where they take the time to know the customers and form professional relationships with them .we will being going back to him and his store for as long as he is open .

Ja
Review №50

I have been frequenting this store for over a year now. Not once have I had a bad experience with Moe or any other employee for that matter. Best prices in town and will be a regular to this location until I move from surprise!

Ju
Review №51

Moe is great at running the shop and always makes the customer come back! Best shop around! Thanks guys!

On
Review №52

The employees are friendly, knowledgeable and the store has a great selection of products reasonably priced. They take the time to explain the products and will even stay after normal business hours to help a customer. Thats what customer service is about

T.
Review №53

These people are great, awesome customer service. They always remember, have great prices, and seem like they are here to stay.

Do
Review №54

Has a little bit of everything and most of what you need. Very energetic employees

Sh
Review №55

Do not buy vapes from this guy huge RIP off

do
Review №56

Always seem to have just what you need and the employees are very energetic. They dont do returns

La
Review №57

Great pieces and you will not find lower prices on this side of town. Great family owned business. Shop local!!

Ja
Review №58

They have a decent selection of vape flavors at some very reasonable prices. Friendly staff.

K
Review №59

Excellent service very friendly staff, lowest prices in town

Ch
Review №60

Moe gave us a great set-up hookah.Thank you. Keep up the good work.

da
Review №61

The bet smoke shop ever awesome customer service very nice people my only smoke shop I go to

li
Review №62

Do we have to be 18+ to buy think or 21 up 🤔🤔because my friend buy me everything so I just asking because I am 19 so I don’t know how this thing works

Mo
Review №63

Very professional & friendly.. cheap prices with great quality

Ca
Review №64

I may not know their names but I bought a vape from them months ago, one they have been saying I should upgrade too, one they swore by. But after less than a month it started leaking. I brought it in and they said yeah ur right it shouldnt leak and left me on my way. Which to me means horrible customer service. My clothes are oily from my clean up. Bring the original guy back. The brothers/cousins suck ass! I want what I paid for.

Ma
Review №65

Lowest priced tobacco in the West Valley and great customer service...

Jo
Review №66

After hearing about your employee Spitting in Winco barrels and setting a rude example of what a person should be and act like, I will never come in this establishment again. If you fire him I may reconsider returning. At this point his decisions have affected your business and I WILL tell EVERYONE I know not to go there anymore. Shame on him for being so disrespectful.

sc
Review №67

Staff was friendly and helpful. Wide selection of pipes, tobacco, cigars...reasonably priced.

Ar
Review №68

Owner is very terrible and bad service

Ch
Review №69

Great place!!

ju
Review №70

This is one of a few places I go and buy a cigar I just wish he had a bigger selection of the acid brand cigars

Sp
Review №71

Great stuff amazing people:)

MJ
Review №72

Look at your receipt and count your change..they always end up shorting you or changing prices. Cheap people. The 3 times I been in there they have cheated me..trust me on this.

Op
Review №73

Very friendly sales rep.

Ti
Review №74

Its a pot shop......with a few cigars.....nothing more, nothing less.

Da
Review №75

Become more knowledgeable with what u carry

di
Review №76

Always open well stocked

Da
Review №77

Good stuff, Friendly owner

Au
Review №78

Rude as hell

Os
Review №79

Wide selection great people

Ja
Review №80

Smells bad

Lu
Review №81

Great staff

Ja
Review №82

Average for a smoke shop.

Je
Review №83

Best prices in town

St
Review №84

The best

Je
Review №85

Good shop

Information
41 Photos
85 Comments
4.3 Rating
  • Address:16995 W Greenway Rd, Surprise, AZ 85388, United States
  • Phone:+1 623-584-6186
Categories
  • Cigar shop
  • Tobacco shop
Working hours
  • Monday:8:30AM–10PM
  • Tuesday:8:30AM–10PM
  • Wednesday:8:30AM–10PM
  • Thursday:8:30AM–10PM
  • Friday:8:30AM–10PM
  • Saturday:8:30AM–10PM
  • Sunday:8:30AM–10PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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