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Front Line Motors Inc
7607 Custer Rd W, Tacoma, WA 98499, United States
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Front Line Motors Inc
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Review №1

They do bait and switch. Advertising one vehicle and try to sell you another. Most of their vehicles are mechanics specials but they dont tell you that. They say there is nothing wrong with their cars. Do not buy from here, youll be disappointed and waste your money

fr
Review №2

Got a 2002 jeep liberty with low miles great rig I took it on long trips no issue clean car fax and great price paid in full for the car I’m going to pick up my plates today

Oo
Review №3

Great people. Very good deal on the Chevy Trailblazer we bought. Lots of cars. They take good care of the customers. Very happy with the service. 👍👍

Es
Review №4

Very kind people. Very good customer service. Gave me multiple options, the process was fast. Thank you Front Line Motors.

Mi
Review №5

Went there yesterday and looked at a Chevy Trailblazer. Out comes a kid that looks as young as mine. Couldnt of been more than 15 at the most. He didnt know anything about the vehicle he was trying to sell me. There was a check engine light on and he didnt know how to make the OBD device work. It was a horrible experience. The other person there could of been his brother, Im guessing which wasnt but maybe 18 or so. There were no adults as in a parent to assist me. The young man asked my husband and myself to go into the building to discuss a price. He then preceded to call up someone who I figure to be his father and spoke in their language and then at times some English. Right there I felt theres something was just not right and he was trying to charge me another $600 which I figured would be his take of the sale. I will never go back with that type of business etiquette. I will also never refer anyone to this business. This is not how a business should be ran. We shouldnt have kids school age running a car lot. Smh

bi
Review №6

AB is a great seller. Appreciate your business and my new car AB.

Ni
Review №7

Cant get a legit answer from them. Car advertised as Clean, told clean on the phone and then I called back a different day asked if it was rebuilt and they said yes. They just say yes to everything to get you in the door. Very quick with answers and dont want to go with any extra info. Overall super shoddy vibe. We already made plans to drive the hour to see the car and even an appointment at a mechanic to have it checked out. Glad we didnt and went with our gut to ask again about the title and just see if he would say Yes again. Id stay away! You wont get real answers.Vin lookup indicated an accident and salvage.

ti
Review №8

I loved the way the young men treated us and we got a good price on a dodge charger 2008. I give them a 5 star rating. Go check them out.

Ro
Review №9

Looks like an undercover CHOP SHOP!! Too much bull for not enough POO! If you follow my drift. BEWARE..... they will not let you drive the car far enough too see if there are any maintenance engine / dash lights pop up. ANYONE can clear engine codes off a cars computer. After codes are cleared and the problem is not addressed you can drive a certain number of miles then lights will pop right back up, because they DIDNT FIX THE CAR !!!!!! SO basically they where SCARED that the codes/lights would come back while I was driving. So good luck to anyone that goes there, if you do JUST KNOW YOUR ISH !!!!

Kr
Review №10

NO STARS..Liars who take advantage ..but lets see if youll make it right..

la
Review №11

Got a good car from here. I LOVE my new car!

Bi
Review №12

I read the reviews before contacting this dealership but wanted to give them the benefit of the doubt. That was a bad decision on my part- trust the reviews and your gut.Found them through Facebook Marketplace and scheduled to meet them the next day. Drove over an hour through traffic only to arrive and find they were closed- tried calling, no answer. When I messaged them about it they offered no explanation or apology for wasting my time, only: You can come tomorrow. Rescheduled for a few days later since I in fact could not come in the next day. When I saw the car it had a huge crack through half the windscreen (not shown in the online photos) and the battery was dead- despite being listed as being in excellent condition. The inside seats were also covered in food crumbs and metal bb pellets...The kid who drove with us was very rude and unable to answer our questions about the car. As soon as we mentioned that we wanted to take it to a mechanic later on in the week and would not be buying it that day we were immediately dismissed and told we had to head back to the dealership so someone else could test drive the car. The car drove fine for the ten minutes I was allowed to drive it. The only light on the dash was a tire pressure warning, but again, we werent allowed to take it on the highway or drive long enough to see if anything else was wrong.TLDR; Rude, unorganized, and unhelpful.

Tr
Review №13

Courteous and professional plus they have great deals .

To
Review №14

Excellent service! Great car!!

ma
Review №15

Do not trust this place unless you’re a mechanic and know what you’re buying. They do shady things like disable/clear check engine lights. They buy pieces of junk from actions most likely and do some quick patch work and re sell them.

An
Review №16

Sheraf is a great person. This place is amazing i came here try to get a better car for myself and he helped me to the fullest he even did payments with me everyone that really needs a car this is the place for sure 👍 ❤ 🙌 😇

Je
Review №17

These people are scammers a 1 star doesnt even cut it for this rude a$$ company

Er
Review №18

I came from Spokane (5hours) to buy a car. I had talked to them the night before saying I was coming from a few hours away. When I got there I noticed it wasn’t open until 10am. Once it passed 10am and no one arrived I called and texted and got no response. When they did answer it was over 20 minutes after the dealership was suppose to be open. They asked if I could wait 20 minutes so I did. Its now been over 40 minutes and they still haven’t shown. I have driven 5 hours and wasted my time. This place is a poor excuse for a dealership. They don’t pick up the phone and don’t even open 1 hour after they are suppose to be open

Ru
Review №19

Definitely would recommend !!!! Very patient with the customer Nd good prices easy in Nd out $$ 👍

fr
Review №20

It was disgusting . they try 2 ripe me off & only care about the money bad customer service & has bad bad car. Dont go 4 a car they only want ur money .

Lo
Review №21

Excellent customer service.

ch
Review №22

I had a good car experience there the young man told me everything about the car he explained everything to me and thats the best thing when you can get a car dealer to tell you everything you tend to go back to those guys.It is very hard sometime to get an honest car dealer but my experience was lovely and I will go back there to buy another car when I need another one

Ji
Review №23

Great guys. Honest. They allowed us to take the car to our mechanic go check out before we purchase. Didn’t pressure us to buy.

Ka
Review №24

I bought a car from here mid July. Service was very nice and friendly. They were honest about the few small things that were wrong with the vehicle and they asked me to leave a nice review since I had a pretty positive experience. I went to go do that but upon reading the other reviews left, I decided to wait until I got my new license plate to leave an honest review. I have tried calling multiple times for weeks now and cannot get ahold of anyone regarding my license plate and my temporary one has been expired since Sep. 1. I cannot get through to anyone? There no way to email them or contact besides calling and no one answers. Im going to show up today to ask about my tabs in person and ill change my review regarding what happens but right now Im very unhappy because I have an infant and its a long drive to take her there and I shouldnt be having to do this.Update: They had the wrong number on their website and google, I got ahold of them and was able to pick up my playes right away so this has been updated.

Al
Review №25

Excellent customer service provided by this dealer when we purchased a 2017 Subaru Outback in August 2020.

Mi
Review №26

My guys are the guys to know. Anytime u want put yourself in a better lane this are the guys to go an see.

S
Review №27

Edit: I had to argue on the phone today (jan 5th) because they lied to me about what I owe trying to get more money out of me. I showed them proof and they tried gaslighting me. If I could give no stars I would.I bought a car August 4th and was told I would be mailed my plates in a couple weeks. On September 5th I asked where my plates were and the owner told me he would mail them to me on Tuesday (8th)My temporary plate expired September 25th and he STILL hasnt mailed my plates. He was very rude to me but said he would mail them on Monday. Huge inconvenience to me because now I cannot drive my car.Buy a car somewhere else, I also have an oil leak the owner did not disclose.

Br
Review №28

I bought a 2013 Nissan Rougue from this dealership its a great dealership they gave me a very good price for this car and the car is great no issues love this place if you like a car I would highly reccomend this place the worker named sharaf there is a very dgood guy with a kind heart.

ju
Review №29

Awesome customer service very satisfied with the purchase friendly fair pricing just general awesomeness

Ab
Review №30

I bought a 2006 Honda Covic and they gave me a great price and a great car no issues and there is a great guy there named sharaf and they even let me do a downpayment on the vehicle and they have good customer service I highly recommend if you would like a car then come to this dealer

Ki
Review №31

They had no good cars the 1 truck i looked at had flat tire nor nothing where air filter goes

ch
Review №32

Sharif gave me a GREAT car and let me make it in 3 payments as I was in a bind

De
Review №33

This place, is great. I bought a car here. I recommend you this place.If youre looking for a car you can come here.If you want a good car go to shariff

Ta
Review №34

We worked with Sam. He helped me get a fantastic deal on a great new car for our family. They were willing and able to work with us despite our credit. They treated our kids fantastic as well and even gave my one year old a gift to keep her happy! I highly recommend them, they are great!

pi
Review №35

Sold me a 🍋. Had it for about 3 weeks and found out the head was cracked. About 10 grand into it at this point.

Br
Review №36

STAY FAR AWAY. I EXPOSE BAD CAR DEALERSHIPS FOR A LIVING!!!!

Da
Review №37

Dishonest people ripped me off 7 thousand dollars truck needed alk new electrical wiring never was even able to use the truck since the day i bought it. Then there is some young kids rinning this place from middle east . hoodlums

Ms
Review №38

Very helpful getting me what I needed and a great running car. They will work with you.Thank you.

Kr
Review №39

HORRIBLE! I NEED TO SPEAK TO SOMEONE AT THIS CAR LOT AND THEY NEVER ANSWER THE PHONE. I MADE THE MISTAKE OF BUYING A CAR HERE AND NEVER RECEIVED THE TITLE NOW I CANT DO ANYTHING WITH THE CAR

Ja
Review №40

Just what youd expect from a used car place

As
Review №41

STAY FAR AWAY FROM THIS PLACE.This dealership is the worst of the worst. We purchased a vehicle from them about a month ago and 3 days after buying the vehicle the engine seized. Weve been attempting to communicate with them and try to work out something peaceful before resorting to court but they have drug us through the mud. There is an implied warranty law that states dealerships have to sell safe drivable cars. Under that includes the engine has to be in safe driving condition. They claimed they would help us take care of it then now they are denying to help they are expecting us to cover the cost for the engine when legally they are responsible. We have spoken with the Attorney Generals office and they have told us if we do take this to court that the dealership will be responsible and well end up having to pay all the costs of the car along with getting the car towed and if there is any other costs. They are conniving Liars they dont take care of their cars obviously because a car should not have the engine seized. Not only will the Department of Licensing be doing an investigation the Attorney Generals office and an office with army will be too because my husband is active duty. We tried to make the situation amicable for them where they only had 2000 at most to pay to get this fixed but now that we are taking you to court they will have five grand if not more to pay. So if you value your familys time and being stress-free when it comes to your vehicle and your family safety I would stay as far away from this lot as you can. They are just looking to get cars that have been sitting there for obviously months if not more off their lot and taking money out of families pockets.

Te
Review №42

I posted a review when this dealership was arasi auto sales.At the time i thought Sam was amazing and he really helped me get into a new vehicle after i wrecked my passat.The customer service was very good and i thought that he was honest and kind..this was 5/5/2017 fast forward to 2/4/2020.I recieved a notice in thr mail that the car that i traded in was never switched out of my name and had racked up 7 tickets for expired tags in seattle wa.i recieved the first ticket back in 2017 and i called Sam, he stated he would take care of the ticket and the switch was being made.Now there has been 6 more tickets racked up.i called the courts and they advised me what to do .call the police (its not against the law )go to the dmv and report the sale,fax seattle municipal the paperwork proving i traded in (done) write a google review and report dealer to not only the better business bureau but write a google review to make others aware.(done)Im sitting in front of the car lot now waiting because the owner or one of the workers said he would be right over..Im posting this now and will update once i speak to someone again

ma
Review №43

Good people but lack integrety and honesty....in business its not all about making money but good people relations.....i bought a car from them, was told it had only bearing problem(which was not even the case) but had so many more issues... Its not good to sell a car to unsuspecting customers because they sign the as is form to recover your money or selling a car that you havent as a dealer tested and diagnosed so that you clearly tell the customer the real issues that the car has. I had a level of trust for car dealers but no more.

Na
Review №44

They cleared the lights and codes and sold me my truck. I had it for less then 2 months and my transmission is going out when i called they said u had it 2 months its not my problem. I will never recommend this place to buy a car it took almost 2 months before i got my plates i had to call and tell them to mail them to me mulitple times.

me
Review №45

Had the privilege meet these guys here at front line motors and helped us out the door with a really nice charger. Thank you guys for your help and prompt purchase.

Mo
Review №46

Great people! They helped us find a good affordable car with low mileage.

Sh
Review №47

I am very pleased with the service I got a really good deal thank you David he was very friendly and helpful

Ca
Review №48

Nice good people

Mi
Review №49

I’m happy I make good deal o 07 Ford F-150 thanks guys

Di
Review №50

I bought 2010 Ford escape Sharaf and Abdulla gave me good price and helpful

He
Review №51

They gave us a great price on a 2013 Nissan! They are very helpful and will take the time to meet your needs.

Ca
Review №52

Whoever the person was that i spoke to was very rude and seemingly annoyed. I went there to checkout a car to purchase but after encountering a person with a horrible attitude....i changed my mind.

He
Review №53

They were very unprofessional. They rip you off and sell you broken cars and don’t tell you that the car is broken. They are liars. I highly recommend NOT buying there cars.

Ki
Review №54

I just bought Toyota 4runner 2004 got good deal great customer service

Je
Review №55

Very good car and very good serviceVery nice place!!! Very good people ~~~

Na
Review №56

Great place

st
Review №57

This dealership is a joke! 1st the whole time we corresponded I had no idea after tons of messages that this was a dealership So i go look at car thinking it was a private seller and low and behold you pull up and its a dealership. The price offered on offer up was 2700. Not 27 plus taxes and fees so of course when i sit down the guy says its 3300. Anyway I get the car for 2700 and they say they lost out on 150 bucks which i call BS. So in text message the guy says the car runs great and smooth nothing wrong no mechanical issues well 11 days later in rush hour traffic i break down. I text the guy and his words were sorry you bought it!! I had the car towed (by a friend) and took it to my mechanics shop. 240 dollars later it was the altenator belt.... But here is the crazy part he tells me that they had to know it was bad because someone did a quick fix instead of fixing it. Even though its ONLY 240 dollars, Its now the principal. Not even gonna bother communicating with them again... i will be filing papers to get at the least my 240 back. Thankfully my mechanic took pictures before he repaired it and wrote a statement. If you are looking for an honest dealership DO NOT COME TO FRONTLINE. Greed takes over customer happiness and doing the right thing My friend is shopping around and was about to close a deal there.. They lost out on 8k. If I have to, I will stand across the street and make sure every customer knows that these guy will not do the right thing if you purchase a car from them and they are NOT honest. Always bring a mechanic with you because of guys like this!! I didnt evwn want my 2700 back because I love MY Car but they should have done the right thing and fixed or even offered something other than sorry to late! They should read up on implied warranty. 11 days with a car they should know better!!!

Ke
Review №58

Hey very good people here, response 🕐 time was good & Im satisfied with my new 07 Chrysler caravan 😁😁😁😁😁😁😁

Co
Review №59

I have bought alot of cars over the years. This place was the worst. The owner and his crew lied, used intimidation when we had to go back to them after buying a car and the paperwork was screwed up. They unlawfully changed the paperwork. I filled a complaint with the state which is still pending.

Je
Review №60

Liars and cheapskates

Je
Review №61

Great guys

PN
Review №62

Worst experience ever! AVOID THIS PLACE LIKE THE PLAGUE! They sell broken cars as is, never pick up the phone, and getting your license plates are a pain!

Ch
Review №63

Worst experience ever with this dealership. Sold me. Very broken vehicle. Very dishonest people . Will be taking them to court

Al
Review №64

Great deals and very patient with good customer service

Ch
Review №65

I bought a dodge stratus from them great people after I bought my tire was bad went back they replaced for me no problem

Ah
Review №66

Its good

Je
Review №67

Great deals good customer service

An
Review №68

Sold me a truck with a broken rear axle.

Pr
Review №69

No professional, no reliable

Er
Review №70

Was a cluster

Le
Review №71

Good Good

Ja
Review №72

They serve you very well and the service is excellent buy my cart and its super good

Ya
Review №73

I am very grateful to this great group for their great attention, very good quality, their cars in prefect mechanical condition, thank you from the bottom of my heart, I recommend them to everyone who wants to buy a car that comes to this great place that you will not regret 👏 👏👏👏👏👏🏎🏎🏎

Information
5 Photos
73 Comments
3.6 Rating
  • Address:7607 Custer Rd W, Tacoma, WA 98499, United States
  • Phone:+1 253-212-3332
Categories
  • Car dealer
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
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