James and Gigi were a pleasure to work with. James is an expert in iPhones and Gigi an Android fan so always expertise to tap. Good light hearted people with a sense of humor (rare these days) and no how to help you with anything you need, quickly and efficiently. Highly recommend

James at the james center verizon has really good customer service, hes very patient and personable. They definitely need more people like him. Ask for James when you go there.

Ive been coming here for quite a few years, but today was the BEST! Ive had a problem with my phone for weeks ... Gigi figured it out in MINUTES! Ive been in phone Hell ... now so pleased. Thank you Gigi!!

I was a flip phone carrying dinosaur until I went in to The James Center Tacoma Verizon Store with some questions. Topher was polite, patient, and really good at explaining things to me. I left with a Samsung smart phone after he pointed out I had a coupon towards one. He was able to transfer data from the old to new phone, which was very helpful. Today, I went in with yet more questions and Topher was busy. Gigi helped me and she was also patient and polite. It means a lot to seniors to be greeted and serve such great staff.

Topher, youre such an amazing customer care representative. The attention and information you have given us today was over the top excellent. Thank you so much!!!!

The service was very good. Topher was friendly and knowledgeable. My old phone was dying and we thought we wouldnt be able to get my settings, contacts and photos. I left it with them for an hour to see if it would charge. When I came back he had it all set up, everything transferred and ready to go. Would definitely recommend.

Topher is awesome. Helped me out with a much needed jetpack. Great service, speedy and attentive. Thank you!

Topher I came in not able to get voicemail and he worked with me until the problem was solved. A very pleasant and helpful gentleman.

They are very nice people there I am glad I switched

I was very sure I wanted to leave AT&T after being with their service for 11 years - I decided I was going to go with Verizon. I ended up in the James Center location on a whim and ended up with Topher as my service person. We talked about what I wanted to move to Verizon and what I was getting with AT&T, and he was excellent at listening, and without hard selling me, found the best deal for me and the other person on my account. I walked out feeling like I got the best deal that ever existed (which I did!) and I appreciate so much the personalized customer service that Topher extended to me during my time there. The store was very clean and every employee I observed during my time there was professionally, friendly, and knowledgeable.There is a a very strange speaker in the store that sporadically plays music at the loudest possible volume just out of the blue. It’s the weirdest thing - and is very disruptive to the flow of the employees trying to engage with their customers. The speaker needs to be fixed or relocated.Thank you Topher for helping me through my anxiousness of leaving a long time cell service to move to Verizon. I feel like I got a great deal and great service.

Excellent service and experience from this Verizon location. Ask for Topher!

I called ahead to make sure the phone I wanted was in stock. The associate that answered the phone was very helpful and they had what I wanted in stock. When I arrived everyone there was wonderful and friendly. Topher helped me get my new phone all set up and was fun to work with. He was knowledgeable and efficient and helped me find a couple money saving things I had missed on my account too. I love my new phone and am very pleased with my experience at this store! (6909 S. 19th #B Tacoma, WA 98466)

The rep who helped us (Gigi) scheduled an appointment for us to meet with her on her day off! She was attentive, thorough and extremely patient with answering all of our questions and helping us choose our new devices. Fantastic service!

Kelly was so helpful! I came in very last minute trying to buy a new phone and she helped me out without hesitation even though I totally would have understood if she had turned me away. She was really professional and got me exactly what I needed really fast, and helped me start setting up my new phone and transferring everything over for me. I was in & out in less than an hour and got everything I was looking for. Thank you SO much Kelly! She seriously made my day.

Topher is excellent, so patient with customers. I really appreciate it. Thank you!

Gigi and Topher were so very knowledgeable and helpful. Very thoughtful and personable. Best experience getting new phones that I have had. Will be going back to GoWireless to receive their expertise and quality customer service. Thank you! Thank you!

Gigi helped my husband and me today we several issues with our Verizon phones.She was efficient, positive, and excellent in her help! Great service from a super Verizon employee.

Excellant!

GG has been very helpful twice. She is knowledgeable with Android phones, very patient with awesome customer service. Anything that can be done for her please do so. The young man that works with her is also a people person. Thank you

Topher was helpful and made sure all the devices were what we needed and the plans to go with them.

I was directed to this store because of excellent customer service and it was worth the extra time and miles. I received the exact service I needed (some work on the software on my S7) which resolved my issue with one visit. The manager Drew also helped me with a widget issue I should have been able to fix on my own. Manager Drew took care of my issues in a friendly, professional manner. Not even a side-eye for the widget thing. This is now my Verizon store.

Topher was amazing and so very patient with my backwards ways....give the man much kudos

I have been to this shop a few times and I’m impressed.I don’t know the brunette lady’s name but she is so patient with everyone.I saw her help an old couple figure out emailing via phone. She showed no frustration and helped them with every little step. She is basically a technology superhero.I don’t see service like this often and I just wanted to share what I witnessed. Thank you!

We had excellent. Service from Topher he did a great job

GG was awesome! Worked with us being stubborn and indecisive and helped us figure out the best plan and bundle to save us money! Im still indecisive but couldnt have asked for better service! Thank you GG.

Very friendly staff and extremely helpful. Michael solved my problem very quickly. As I waited for him to help me, I listened as he demonstrated extreme patience with another customer. Great Store.

Brittany has outstanding customer service. She is very helpful. In fact, the other representatives were helpful as well. We spent all day with Brittany and she was very patient and gave us a lot of helpful information. Big kudos to her and your staff in the James Center store. Thank you!

This is the store my family goes to get Verizon service and devices. 4 phones and one tablet on Verizon. There is a guy named Danielle that makes me want to switch providers every time he happens to be the person manning the desk. He is very confident, but coercive. The knowledge from many of the staff members seems like they enjoy the time they spend in the store.

Had a very good experience. The guy we worked with was quite knowledgeable.

Absolutely patient and informative. Josh helped me out so much. Thank you

I had a problem converting one phone over to another because my primary phone had a dysfunction. Even though it was under warranty I still could not do this on my own. Katie at the James center store help me with everything. She was very patient and thorough and was very courteous.she also treated me with great respect knowing that Im in the wrong generation to figure all this out.Kudos to Katie.😁😁😁

Horrible horrible horrible customer service one day we were trying to reach someone call the customer service couldnt get through could get questions answered it took us two days we had a room full of people laughing because we were on hold so long and they got disconnected and there were on hold another hour and 45 minutes got disconnected again they obviously dont need or want the business the people inside the shop do they have a clue what to do and then we only refer you to their online non speaking English service center. Absolutely refuse to refund my money I still have phones were paying outrageous amounts but whether over with the contracts that are outdated were done with them would not ever ever recommend going to Verizon.

Topher did a great job :)

Daniel has been my sales person for the past 2 years and I want you to know what a GREAT SALES PERSON he is. I retired as a sales person after 40+ years and as you know good customer services is what selling is all about. Today I needed help with a new phone for my husband and Daniel was helping someone else so Christopher was my sales person and he is equally as great in customer service. Thank you for hiring good quality people. Heather Bachman

Friendly and Knowledgeable staff! They always take care of me (:

Great customer service! I was immediately greeted and with just a short wait time I was assisted with the manager Katie. She was extremely knowledgable about the iPhone and very helpful on instructing me on the basic operations and made sure I was comfortable knowing how to use it. She also made sure I had a protective case, screen protector and insurance to protect my investment. With the friendly and helpful atmosphere I would definitely recommend this store to anyone needing a phone or assistance.

Lousy deals. Time to change services.

Great customer service from everyone in the store especially a girl named Brittany. She listened to all of my cares what I was worried about with my hands and suggested a really great phone! My hands dont hurt as much and more with the new Note 5 and I have to say I really appreciate the care and attention I got, I really felt like I was cared for and listened to and not just pushed a phone on me just because it was the latest and greatest. Thanks Brittany and thank you the rest of the team here you guys are all awesome!

Luis did a great job. Did exactly what I wanted and was very helpful getting everything set up exactly the way I wanted. I definitely recommend everyone to come here because they have the best customer service here.

I talked with Chris today and he was extremely helpful.He has a sense of humor and common sense as well. His help addressed all my questions and we found answers quickly. I am happy again to play with my new phone😊

This Verizon Store is the absolute best. I have been here several times and they have always been very helpful. Dru is the young man that has helped me on more than one occasion. I live near the Southhill mall and come here. I have gone to Verizon in Southhill Mall twice and will not go there again. I will drive the extra miles to come to this Verizon store. Thank you Dru for the great customer service.

Natasha has excellent customer service skills. I would recommend anyone to come and see her in this store! I am very please with her promptness of resolving any and all questions I had! Thank you!

Gigi and Robert were loads of help! It took a while to sort out my problem and we even had to leave a few times and come back to complete our visit. They never displayed any discomfort or treated my grandfather and I impatiently. This location rocks!Rai

Sales Associate, Daniel at Mildred location gave me excellent customer service. He was friendly and knowledgable of product. I would recommend individuals seeking update for there phone needs, request him to work with you.

Luis was great. Awesome. I couldnt ask for better service. Def recommend going to this store instead of the others here

The staff were friendly and informative, my only gripe was they didnt have replacement stylist for sale which in turn lead me to purchase one online. PS if you are experiencing the same issue almost all ship from China which youll either end up paying alot for shipping or have to wait an extremely long time to arrive.

Excellent service from Dru. He was so patient with all of my questions and concerns! Above and beyond! This will be my go-to Verizon dealer! I highly recommend going here and talking to Dru for your Verizon wireless needs.

Luis was amazing. I love my new phone and cant wait to bring my daughter so she can get her phone l. Great customer service

I bought a core plus prime phone in December. Broke first phone in first week. It was replaced immediately. Thank you. Replacement phone started showing unfortunateley contacts has stopped message when I tried to make a call out. Took it back to store. They couldnt fix it. They replaced it. New phone same problem. Went back. They couldnt fix it again. They would not replace it. Couldnt fix it. Said sorry. Nothing we can do. Phone still doesnt work. Verizon knows its a defective phone. Wont replace it. This store sold a patently defective phone and still is. I would never do business with this store again. I will never do business with this company again. The store knew this was a design defect and sold it anyway. They do not back up their products. I do have to say, their manager tried. But that doesnt fix my phone. If possible, I would rate them negatively. This is all supported by the numerous requests on line about numerous people asking about this same problem. Lying thieves.

They will tell you that they cant ship your iPhone to you, and that you have to come back to their store to get it. This is B.S. Then they never called me to tell my phone was in! Days past the promised day, and nothing. They NEVER answer their phone, so their voicemail fills up and no new messages can be left. Now I have to order my phone through Verizon directly and wait all over again. Eliminate the middle-man! Deal with Verizon directly.

Topper was extremely helpful and fast

Luis was amazing. I loved it left with so many goodies I cant wait to use them all. Thank you Luis

I went to this store recently and Devin helped me the young man knows his stuff and gave me a great experience I definitely recommend this store to anyone looking for a smooth experience

The 3 young man working were great. Went to purchase 1 phone & purchased 2.

Working here, I was told to convince elderly customers that their phones were broken and they needed to purchase new ones rather than attempt to trouble shoot or help through a replacement process. Sometimes the problems were so small that it consisted of the volume needing to be turned on. Dru presents a very pleasant image, but all he cares about is pushing sales and directing questions to customer service. I constantly needed to help customers who came back because non of their equipment was set up or even taken out of the box and I was told to lie to customers, which I refused to do. I made a harassment complaint against our district manager Josh and was immediately fired.Go Wireless can be an excellent place to go, depending on the store. I live in Spanaway and made the drive to the Port Orchard where I had previously worked before moving when I upgraded my own device and attached more lines because I knew the store manager Chris is someone I can trust because he is completely honest and keeps his word.I don’t recommend wasting your time at this location, because you will be told whatever you have to be told in order for you to put your card down on the counter and walk away.

Dru M was very helpful..... this is my new Verizon store to go to. I highly recommend this place

Christopher and Elle were fabulous!Thank you so much for such great serviceYour company and these 2 employees are fantastic

Topher is great!

Julia was excellent she put my screen protector on and it fit great.

Luis helped transfer evrything to my to new phone. Hes fantastic. Def recommend to go this store and see him

Great help. A gentleman named Luis helped me out so much, I recommend this store than the rest.

Employees are always so helpful, and knowledgeable. Sometimes the wait time is a little long, but the customer service is worth the wait.

Chris was a great help getting my new phone activated and set up. 5 stars!

Its a good place to go an pay bills and the customer service is great

Daniel was very personable and successfully helped me resolve the issues I was having with my phone

I broke my phone over the weekend and came in to see what my options were. I was in a hurry because I had to get to work. Katie got me into a galaxy s7 and found all my pictures in the cloud! I came back after work for a little help and she took the time to help me get all my important apps downloaded. I will always come to this Verizon store from now on

Luis was very helpful. Got me set up perfectly and will always be coming here

We had a bricked phone, forced to factory reset with Google restore keeping us from continuing with the password forgotten. They got us around the problem in minutes when no advice on the Internet could. Could not be happier with this place.

Luis was awesome. Love my phone and so excited for school so I can show it off

The shop always seems to be understaffed and Ive never encountered an employee who is knowledgable about the products being offered across the 4 years I have come in to this shop. The last time I came in to upgrade my phone was the last time I will be visiting this location. There is a subtle, but lingering smell of body odor that had been much more pungent 6 months earlier. I waited over an hour to talk with an employee about upgrading my device and estimating the cost of adding an additional line to my account. I was able to get better information in 5 minutes from the Verizon app. The employee who finally worked with me had no idea what any of the specs were for the flagship Samsung products, nor did the employee have any idea how to sell a phone. When I asked to get a price estimate for changing aspects of my account, the process took over 15 minutes and I still did not get a complete answer. When I asked what the monthly price would be for an S9, I was given an incorrect quote that was more than 10 dollars a month higher than the actual cost and was, I suspect, the monthly price for the new iPhone. Having sold phones for nearly 4 years at RadioShack, I was amazed that a Verizon employee was unable to answer such basic questions without spending extending periods of time on a computer. The store had very limited working display models and very limited printed information about the various devices. There were no visible printed materials with phone plan pricings. I left without a new phone or upgraded plan and instead went to Best Buy where I received much better help from a knowledgable employee, a steep discount on a new phone, and a free wireless charger to go with discounted accessories.

I have had the very best customer service today at the 19th st. Verizon store. Brittany has been extreemly professional, pleasant and knowledgeable. She got my new device the I pad air pad tablet all set up for me.

Luis was awesome. Very informative. Was awesome love talking to him

Luis was very informative and helped set up my phone. I will be coming here every time and will be letting everyone I know to come here

The staff at this location are very knowledgeable and helpful. They are always willing to help with any problems we have with our phones.

Luis was great. And I am very happy with my new samsaung s 7

Luis natasha and katie were amazing. Its always great service. Very helpful and so fun to talk to

Brittany is awesome!!! She was extremely patient with me and my granddaughter as we purchased the gaget gizmo. Thank you Brittany!

Luis was very informative and patience with me as well. Great service and I will always come here

Superb service. Luis was great. Ill be coming here more often

Great help!! Great employee to have I finally understand my phone. Thanks christopher!

Waited too long to be overcharged for BT earbuds. Priced out at 59.00 then charged 69.00. What? Oh that is missmarked on the wall twice.

Luis was amazing. Got my first smartphone. And couldnt be any happier with he service here

The gentleman who helped me and you exactly what I was looking for and how to fix it and what to do in the future. Thank you ever so much.

Daniel was very helpful, when I thought my phone was lost/stolen he showed me how to use locate my phone and we were able to recover it. Thanks Daniel

Love it. Helped me with my phone. Great service Luis helped me so much

Luis was great. Professional and informative and felt like he was fully detailed with checking me out

Brittany is awesome! Answered every question I had & set me up with exactly what I wanted. I couldnt be more satisfied!

Worst service I have ever received. The employees had me wait an hour to get absolutely nothing by the time I left. I am a premium customer and treated me like I wasnt a customer at all. Never going here again. Incredibly disrespectful escpesially to my time.

Luis was awesome. Very informative and helped me with new LG g5.

Good service! The reps took care of me

Luis was awesome helped out a lot. Very cool to work with

Luis did a great job. Im happy with my first smartphone.

We came in with two phones suffering from operator errors. Christopher was unfailingly cheerful and helpful and solved everything. Have been in before and Daniel was equally helpful.

Luis was awesome great experience. And very informative.

Luis was great set me up with an awesome deal on my tablet and excited for it

Great customer service!!!..... always!!!Medardo helped me today. He was courteous, knowledgable, and susinct!! Great experience!!!

Daniel was extremely helpful when my brand new LG V20 phone was having issues, he tried many different avenues until one eventually worked, and gave me advice on future phone usage. He was a lifesaver! Date: October 8th, 2017

Luis was amazing helped me out and in love with my new tablet

It was awesome. Luis was great and really helpful.

Was the best customer service man Ive ever had