Devin our “sleep expert” was so helpful with our purchase. He guided us through all the options based on our needs and comfort level. Even helped with pillow selection due to me having spinal cord injury and neck issues! Highly recommend Mattress Firm and Devin!!

Joshua was very helpful and listened to what I was looking for (and not looking for) and understood my budget. He shared about financing if I was interested. I opted to buy from in-store stock. The process was easy and fast. I am very grateful. Wonderful customer service and a super comfy bed to boot!

Pleasant experience! Crystal was very helpful in helping me to choose the best mattress to fit my needs.

This was our first time purchasing our own mattress so when the sales representative approached me with rapid fire questions I was overwhelmed.In the end Brittany quick mind proved invaluable in moving forward with the computer processing. She was able to help me choose the right sheets and savings for delivery. Brittany is going to go places!

Great service. Gavin was very helpful and informative. We have shopped at this store several times before and the service is always excellent!

Krystal was extremely helpful in my recent visit! She went out of her way to make sure I was taken care of. She focused on my direct needs and concerns during my entire visit. You could really tell she cared about helping others, while also living her job. Krystal definitely exceeded my expectations in finding me a better nights sleep. Thank you Krystal!

I enjoyed my very first visit to the Firm. It was quite busy, so there was a bit of a wait to be attended to, but it left me time to prepare with the Mattress Matcher. Once I was able to figure out my needs, I was matched up with a bed immediately. It was nice trying out the beds that actually benefit my body. Also appreciated that there was no pressure to buy on the spot and I could think on my investment.

We had to return our first choice mattress for reasons specific to us. We were a couple of weeks past the 3-month return period, but they made no fuss over that and allowed us to switch to a more suitable mattress. We greatly appreciated their kindness and flexibility. We dealt with Gavin, who was friendly, professional and knowledgeable, at the location near Killearn. We would readily recommend the Mattress Firm location on Thomasville Road near I-10.

Excellent selection, good pricing and good service. We pushed through questions and concerns and arrived at a good purchase decision. Wish we had purchased 6 weeks ago! Dont wait like we did!

I went to mattress firm with the intent to buy a mattress for $699.00 or more to earn a free base the man showed me 2 that wouldnt work. Then he showed me a 3rd that was a return fir 689.00 I offered to pay $699.00 to earn the deal with the free base (clearly states spend $699.00 or more and get a free base.) I did what the offer said. I left him my number as he said he would need approval to do. No call just a bait and switch tacticIf the deal is not honored i intend to file a formal complaint and spread the word all over tallahassee not to buy from this establishment..

This Tallahassee location went above and beyond on service. Gavin listened to us. He made the whole experience of purchasing three new mattresses (king and two twins) fun and effective. If we had a concern or a dislike, he guided us to the ideal mattress to fit our personal needs. We were able to get our kids taken care of same day while our king sized bed was going to be delivered and setup for us. You cannot beat their prices and quality of products. Thank you for your help.

You cant go wrong here. Phenomenal selection and super staff.

Knowledgeable rep and a spotless showroom to test drive the products

Great customer service! Thanks Gavin you were amazing. I would recommend Mattress Firm to everyone.

Great store. Crystal was the *best*! Wide selection....no sales pressure & nice people.

Very friendly service. Mr Gavin took the time to listen to our concerns and he took the time to point a few different beds out for us to try. When we found what we liked he worked with us on a price we could handle. We were able to walk out the door with the bed we wanted. Definitely the place to go for your mattress comfort and price.

My experience here at Mattress Firm was exceptional. My salesperson Gavin Voelker was amazing. He listen to my needs and was able to find me the perfect match in mattress for my son. I would recommend Mattress Firm to anyone, they are the best. To top it off the prices are outstanding.

GREAT EXPERIENCE !!!Ask for Gavin, made the whole process easy. He is extremely knowledgeable about not only the products in store but online as well. He did a Great Job guiding us into the bed that was best suited for us and then found us the best deals, discounts and savings on everything from the bed to the pillows to the sheets. Thanks again Gavin V.

We were very pleased with the service we received from Joshua, who is very professional, not pushy, and pointed us to the right mattress for our price range and usage type.

Gavin was wonderful and very educated in many aspects.

Needed a bedroom setup the same day and Gavin was so incredibly helpful! He just went above and beyond!

Gavin was very patient and knowledgeable dealing with our many questions. Gavins friendly personality was refreshing and made mattress shopping a great experience. Excellent customer service 😎

Abigail was Very efficient and exceptionally helpful. We were able to get the exact mattress we wanted at a very affordable price and scheduled a delivery exactly when we wanted it. This is our 4th mattress purchase from Mattress Firm companies located in either Panama City beach or Tallahassee. Florida.

I needed a mattress for my mom‘s visit in three days, and Gavin made my visit quick, efficient, and easy. And bonus, the bed will be in one day before my mom’s visit.

The salesman took me to exactly what I wanted. Was in the store not ten minutes!

Gavin was extremely knowledgeable and helpful! He assisted us in finding the perfect mattress for our needs. I cant wait for it to be delivered!

Very professional and not pushy. Took time to answer questions and match us with a bed in our budget.

I had a great experience at Mattress Firm on northeast Capital Circle. The salesman was very sociable and seemed to love his job. No hard sales tactics! We found the perfect mattress for my likes and budget. I had heard they were expensive and almost didn’t go in, but I found their prices to be the same as other stores. The show room was clean and the salesman wore a mask. Great experience!

Here’s the plan: When you go to Mattress Firm, ask for Gavin Voelker if you want to really be taken care of. Plain and simple.During mattress buying, one can often feel pressured into getting a certain type. Not with Gavin. Gavin truly helped every step of the way and made sure I was taken care of well past his obligations. Means a lot to receive such quality care and a good mattress.Thank you Gavin!

Gavin was amazing, as always. We’ve gotten every mattress from him since we moved to Tallahassee 5 years ago. Fantastic customer service and mattress firm has very reasonable prices and lots to choose from!! Thank you, Gavin!!!

Great experience. Was only planning on looking around but ended up buying a whole kit and kabootle.Very friendly staff very informative on their products. Worked with us when things got a little out of my price range which was great. Didnt try to push me to purchase anything. Would recommend them over again

Stephanie was amazing! Couldn’t have asked for a better sales associate! Helped us find our dream bed and had it ordered and we were out the door all within an hour and a half! She was so kind and helpful! Definitely recommend this store!

Rich was very helpful and listened to what my family was looking for/needed. He made recommendations based on what I asked for. Very personable and professional. Zero pressure.

I called and worked with Rich, who was able to get me the same price as available online, as well as an earlier direct-to- consumer delivery date than the website would allow! This was so important to me- I just moved and have been sleeping on an air mattress for 3 weeks, and the website was saying they couldnt deliver for a little over 2 more weeks. He worked it so that I will have a decent place to sleep by the end of the weekend!I highly suggest calling Mattress Firm in Lynn Haven, ask for Rich!

Very courteous and helpful assisting me with my selection; and very knowledgeable regarding the products prices. An overall excellent experience.

Gavin was very helpful and made our purchasing experience very easy. We are happy with the mattress we found and the selection was great.

Very nice and helpful folks. Price for bed frame was reasonable.

The Lady that helped me was very detailed and thorough. It took us very little time to pick out our bed and get it ordered I would recommend this location! Thank You Mattress Firm for such a pleasant experience

It was extremely easy working with Gavin. He was very knowledgeable and helpful. I was able to find what I needed within 10 minutes of walking into the store.

Excellent Service! Gavin is the best!

My salesman Richard was fantastic, very knowledgeable and bent over backwards to give me the best possible deal. I had dealt with the manager Garvin on another occasion and he was great also! I highly recommend these guys A+++

Very pleasant experience.

The sales person was very helpful and efficient. He greeted all the customers when they walked in and did a great job not leaving anyone waiting. As for COVID, the store is doing an excellent job with allowing customers to try out beds in a safe manner and they made me keep the pen after I signed my paper work.

Gavin was Awesome. I really appreciate the extra time he took out with me.

Gavin was great! He went over all of the available options but was respectful of my budget. He helped me find the right bed that was in my price range yet fit my sleep style.

I knew what I wanted. So did the Matress Firm associate. She showed me one mattress that exactly suited what I needed as a Christmas present. Thank you, Matress Firm! Your product line is incredible, but your staff in Tallahassee was phenomenal!! Thank you!!!

Great & efficient customer service!

Gavin is a great salesperson. Hes very professional and helpful!

Gavin was friendly and knowledgeable. I am excited to receive my mattress, base and pillows!!!

We were greeted at the door by Gavin a very friendly salesman. While we already had a Serta bed we pretty much knew what we were looking for, for our spare bedroom. Gavin was most helpful and while we were about to leave not really making up our minds, he gave us new incentives and we ended up purchasing. Gavin was extremely helpful, knowledgeable and definitely wanted the sale.

Good experience. Purchased 2 mattresses.

We stopped in on Sunday just a few minutes before closing and Gavin patiently stayed late to answer all our dumb mattress questions to ensure we picked the best mattress for our needs. He never pressured us toward any specific one, just explained the differences between the few we liked. Thank You Gavin!

Gavin was great! He explained everything to us in detail, we had many questions.

Gavin was awesome. He really helped us understand what we getting and helped us find our right fit with a mattress. We love that he was a no pressure salesman while still informing us. He was relaxed and welcoming.

Our experience was great! We were greeted as soon as we walked in the door. Our salesmans name was Brandon and he actually works at the store on Magnolia. He was filling in for a couple of days. I have to say Im so glad he was because he was awesome. Helped us pick out just the right mattress for us. Very knowledgeable about each product. Thank you Brandon. We will surely recommend Mattress Firm to anyone looking for a mattress.

We live in a world today where customer service, work ethic and product knowledge are extremely hard to find but this place was the complete opposite. Gavin and Brandon had a level of all 3 that are rare nowadays and very much appreciated. Having to make a multi thousand dollar purchase with very little product knowledge is a scary position and this is the group to get you to victory.

Abby is what Im gone call her very nice lady

Sheex sheets and Sheex mattress protector is a perfect pairing with any Tempurpedic mattress. Great recommendation Abby!!!! I love my SHEEX SHEETS!!

Much luv to Abbey, she got a good way of handling things, if you go there ask for her.

Very helpful. Very happy with the service i received.

Gavin was a great help to me in picking out the best mattress for me and my husband...very knowledgeable and honest.

Gavin took great care explaining everything about the mattresses we had chosen and even stayed late on a Sunday to make sure we were satisfied. Thanks Gavin. Can’t wait for the delivery truck!

Was a great experience. No pressure to buy, he let me try all the brands i wanted to try. He helped direct me, but said you have to be happy, so take your time.

Very awesome business that provided incredible customer service. Met all my needs at a super price👏👏

Gavin pointed us to the perfect mattress for our needs. No more snoring, shoulder pain or tossing and turning. And the pillows are incredibly comfortable!! We are so grateful for his guidance and knowledge!! Thanks Gavin!!

Great place to get a beds, and pillowsReal good dealReal nice folks, great service .

Looked at several beds and Gavin Voelker helped me select the right bed for me. He was a great help! Would use him again.

I had a very good experience. Staff was extremely helpful and patient. Very knowledgeable and made my ransaction very easy.

Friendly and VERY knowledgeable staff! Very happy with my purchase!

I have gone to Mattress Firm in the past and they have always been very helpful. Gavin was my sales rep and he was awesome. Great personality and very pleasent. Did not feel any pressure to buy or anything. Looking forward to my comfy new mattress. 😀

I got a much better deal at this location than the same store on Magnolia, with exactly the same bed.

Abby was a gem!! I told her what our needs were and my price range and she was great in helping us find exactly what we wanted! Very nice environment and super quick and friendly service!

Abbey our sales rep was delightful, knowledgeable, and easy to work with. She made our decisions a breeze.

Gary was great!! Very helpful today and made our mattress buying experience both easy and quick.

Gavin provided excellent customer service. He answered every question I had and assisted me remarkably. I would definitely come back for future purchases.

They had a wide range of selections to choose from and the friendly staff help me through every stage of making a choice. I found the product I needed which had to be delivered within a week and they had it.

It was a pleasure to work with Austin and Gavin at the Mattress Firm on Thomasville Rd. Austin was very patient and attentive, and also very knowledgeable about the various mattresses and adjustable bases. He explained the purchasing options and worked with me to get the bed I wanted at a great price. Austin went above and beyond by coming to my home to set up the bed because the people who delivered it could not figure out how to do it. Through each step of the process, customer service and satisfaction were top priorities for both Austin and Gavin. I have slept on my new bed for a couple of weeks now and am completely satisfied with the quality and comfort. I highly recommend shopping at this location.

We needed a new mattress and went to Mattress Firm. Austin showed us all of the possible mattresses for side and back sleepers. We picked one he suggested and the next day two nice men named Michael and Reginald delivered the mattress. It feels great and has a platform that can be elevated at the head of the bed. Austin is a wonderful person and very kind. Two adult geese were walking across 6 lanes of traffic outside of the store and there was Austin cheering them on. The adult geese had three young ones. He is a good person and a good salesperson.

My experience was wonderful. Easiest mattress buying experience Ive ever had! Garvin was the best!!

Gavin was incredible. He demonstrated so much patience with us and answered all of our questions. We finally ended up purchasing. Ask for Gavin next time you go in!

I have been shopping for a mattress for quite a while and called this store and spoke with Gavin. Just from that one phone call Gavin was informative, not pushy or impatient as some are when speaking over the phone. I did go to the store later that day and he was just the same in person. He asked me quite a few questions on my sleep habits and pointed out several mattresses that he thought might suit my personal needs. Anyone who knows me understands how hard a time I have coming to a decision, but Gavin helped narrow my choices down to just two mattresses, and then the final one. He also helped me see how a base would be far more beneficial than a box spring, and all i can say is I was skeptical as a side sleeper, because raising the head and feet sound awkward, but in Gavin’s words - have you tried it? Yes, I did, and I am looking forward to my delivery of my mattress and fantastic base! I highly recommend this store and especially Gavin! He listens to your needs, makes recommendations and you really do feel he is not just trying to make a sale, but is truly interested in finding the perfect fit for you. Thank you so much for your time Gavin, and I will make this store my bedding shopping store! (On a side note, try the pillows - they are fantastic as well!!)

Austin was very helpful and informative! Very friendly and great at what he does. He really works to serve his customers rather than just being a salesman. Made our shopping easy and efficient.

Had another great experience at mattress firm. Gavin was fantastic and made the process fast and easy and even personally loaded the bed. We will always shop here!

The sales manager was great! He helped me select the best mattress to fit my budget and comfort preferences. This is the 2nd mattress I have purchased from them and I wouldn’t want to go anywhere else!

Had a very good experience. Staff was very knowledgeable and helpful. Not pushy at all. Made some recommendations that worked very well for us. Overall great experience.

I would leave more stars if available. We came in and worked with Austin and he was fantastic!! Very helpful and patient. He showed us our options and got us just what we needed. The price and selection were great too. I will defiantly be back, and would recommend Mattress Firm to anyone looking for a mattress.

Great experience, learned a lot about all the different mattress there are. Gavin, was a great help in choosing the perfect mattress for me.

Gavin was the best customer service Rep I met in Florida and I’ll be back for my Temper man thanks for all ya help. Really great 👍🏽

Very professional - best customer service. Highly recommend Gavin!

Gavin was super helpful and gave us a great price on my new mattress! Definitely would recommend!

Great place to shop for a mattress. Kind and knowledgeable staff who are not pushy at all. Great experience.

It’s a shame they only let you rate up to 5 Stars because Austin G at Mattress Firm on Thomasville Road will go above and beyond the call of duty to get the deal done. He is very patient, honest, polite and humble. He is not out to take your money and he makes sure you are satisfied when you walk out the door. Very easy to work with. Highly recommend Austin and Mattress Firm on Thomasville Rd if you are in the market for a new, comfortable bed at a great price with exceptional customer service!

Austin was excellent. He is obviously very knowledgeable about the products he sells. Easy to talk to, funny, he builds a relationship with the guest and really tries to understand their needs to make sure they buy the best bed for them. He listened to my concerns, and while he was obviously doing he job as a salesman, he didnt want me to leave with anything more or less that what I had told him I needed. I feel confident in my purchase, and would absolutely refer anyone to this store and to Austin.

Great service. Informed staff.

Gavin was so helpful & knowledgeable. Spent much time answering our questions & giving us suggestions.Great salesman!!

Austin was amazing! He really knows his stuff and even pulled out his notes from a recent meeting he attended about various mattresses. You could just tell he wasn’t trying to blow smoke up our butts to make a sale. He worked with us to make sure we were able to get what we wanted within our budget.

Gavin at Mattress Firm is the man. He saved me and my back from another night on the couch. Let me come to the store right before closing after the mattress delivery (from Mattress 1) fell through today, and I’m leaving with a mattress. Definitely go buy a mattress from these guys. 10/10 would buy another mattress here.

My wife and I had a wonderful experience with Christopher Rodgers at Mattress Firm. He was very respectful of our price point and helped us find a quality mattress within our budget. The entire selection and buying process was quick, easy and pain free! We would recommend Mattress Firm and Christopher to anyone looking for a great mattress!

Great customer service and incredible prices!! Gavin worked with us to get us exactly what we wanted and in the price point we needed!! 14/10 would shop here again!!!

I’ve bought from here several times. You always get Great service, very knowledgeable.Customer for life