I tested that bike today and it was perfect so I bought it right on the spot. I forget who I dealt with but he was amazing! Very friendly and knowledgeable. Only bike shop I will use from now on!

I drove 5 1/2 hours. To their location. And tell you what it’s was the best experience possible. I was on a state wide search on a bicycle. They prices are very reasonable. Compared to other bicycle shops in Tampa. I highly recommend this bike shop for your shopping needs. I will be purchasing more items from them again. It’s definitely worth the drive.

Thank you again to Todd, the owner of Higher Ground for supplying me with the perfect bike once again. This is the Best Bike Store/Shop on the planet. You get excellent service, it’s a fun shopping experience and everyone at the shop treats you like family. I will proudly show my bike shop support by wearing their jerseys, if your in the market for a great bike, stop by and see Todd and his great staff. I bought a 2021 Specialized Epic Evo and I’m in love with this bike. Todd and I chose the perfect amount of blig to set off that perfect Dov Gray. “Todd you truly are the “Candy Man” and it’s always a pleasure doing business with you!!”Best Shop Around, shop Higher Ground! 💙

This shop is absolutely a one stop shop. I had not ridden a bike in 20 years, so I was very reluctant to even start shopping for one. Todd took all the stress out of the experience and patiently answered all my many questions. Educated me on the different types of bikes available and helped me narrow it down to my actual needs. I feel completely comfortable with my purchase and looking forward to many years of riding. Handsdown best bike shop in town.

Just wanted to commend the staff here at Higher Ground Bicycles, especially Todd. This is an amazing bike shop that will go above and beyond to provide the best service to anyone looking to purchase a bicycle. They are not just one of those bike shops that just want to sell you a bike and get you out of the store in a hurry, they provide amazing service and are very thorough with the bike buying process.

Best shop in the area. Have bought multiple bikes from them and they have done all my bike maintenance as well since moving here in 2015. Always A+ customer service and staff is very knowledgeable. Even when they are busy, they will stay late if needed to make sure you are taken care of.

Best service and advice. Quality bikes with custom fitting. HIGHly recommend.

Todd was great to work with and I appreciate his working with me to find the best fit and not to just sell me a bike.

Great inventory! Saw a Surly Krampus online haven’t bought a bike in 15 years. Live 2.5 hours away. Was going to get what I wanted or pass. The bike I wanted was blue, part my own fault I didn’t call to ask number one if they still had it or if it was put together. Tried a handful of other super nice bikes but I wanted the one that I saw online. They put the bike together in couple hours from box to meet my needs so I could drive home. Fits perfectly and love the color. 🤩 Very happy with my bike 🚲

I brought in two bike wheels for a very basic repair-to replace the inner tubes. I was quoted about $10 per tube. Yet, I was charged $44. Apparently, the labor of this easy process ($12 for the labor per tube) costs more than the product. I thought to myself that was weird, but overlooked it.Then my husband attempted to put the wheels back on the bike. The front tire was fine, but the back tire hub would not fit into the axle in the least bit. I called the store and spoke with three different people. The young lady (Taylor) who answered the phone was a bit condescending and uninformed. Next, I spoke to Todd, who at first, seemed like he wanted to help repair the issue. As we were discussing what the problem could be, he kept referring to my bike as those bikes. In an indirect way, he was implying cheap bikes. He went onto say that those bikes are not meant to have the tires removed and then still work. Ultimately, he suggested that we tighten the bolts and ride the bike even if the hubs dont actually fit into the axles. Im not an expert on bikes, but it seems unsafe to ride a bike that has a wheel hub a fraction of an inch away from popping out of the axle. The thing is that the rear hub fit perfectly into the axle before we brought in the tires. I called a third time to ask what the next step would be. The gentleman who picked up the phone was as rude as could be. He stated that theres nothing they could do about my $45 Walmart bike. (My bike cost at least three times that amount and was not purchased from Walmart.) I made one more attempt three days ago to get help on this issue and have not received a call back or email. So, basically, I paid $45 for what should have been an easy repair and now my bike is worse off than it was.The customer service was terrible and downright insulting. There are many bike shops in town. Do yourself a favor and try one that actually appreciates the customer and provides good service.

Best bike shop in town....

Took my twin grandsons’ bikes for a brake adjustment after a scary incident where the brakes failed. After initially telling me it would be a couple weeks (due to upcoming holidays), Matthew, the tech, called me later the same day to tell me the bikes were ready! Now we can ride over the Christmas break. Many thanks to the entire staff! You guy rock!

Fantastic customer service by the team at Higher Ground. After discovering a badly worn headset bearing on my Surly during our cross country ride, we were hoping for a fix in Tallahassee. Higher Ground had the part in stock and worked quickly to get us back on the road again. Fast, friendly service including a great customer lounge to wait in. A well stocked shop too, with good range of apparel, parts and accessories. Would definitely recommend.

Ive been a customer for over 16 years and have developed friendships both with some of the employees and the owner that have lasted over the many bikes Ive purchased from them over the years. The latest a Specialized emountain bike that has as Ive become an athlete in his eight decade life enhancing. I recommend them without reservation. Go and see them I think youll agree.

Staff is friendly and helpful. Nice gear and doubled my knowledge on important components to clean and maintain. Great place!

The folks at Higher Ground have treated me like family for the past several years. They answer every question I have, and go out of their way to make sure I am completely satisfied with every new bike I have purchased. They have been a tremendous advocate for me when I have had warranty issues. Todd, Judy, Marcus, Scott, and the rest of the gang are diehard riders who want to share the stoke with all their customers. If you havent been to their shop, check them out. Youll enjoy the experience.

Recently went to Higher Ground to get my bike serviced. It came back looking better than new. A Really friendly and competent place. You couldn’t ask for more.

Had some adjustments made to my handlebars and some racks installed. My bike was ready a day earlier than quoted, and done very well. Had some questions about other bikes that the staff happily answered without giving the a pushy sales person attitude. I would recommend this place to other people needing bikes or service.

My go-to local bike shop. Super knowledgeable and friendly staff, huge selection of bikes/gear, great prices, and state-of-the-art service/maintenance. Also super involved with the community, leads shop rides Tuesdays and Saturdays (i think Thursdays now too), hosts fund raiser rides and events, etc etc. Oh and dont get me started on the post-ride thirst quenching lounge in the back ;)

Always a pleasure shopping here and having repairs completed here. I have never purchased a bike from them and they still treat me amazing. Definitely recommend if you need a bike or just bike accessories.

This shop is great! Love my new Specialized Carbon Road Bike. Warren was very helpful & giving of his time to make sure everything was perfect. Plus a super good price, best deal in town. I checked around & nobody could touch it. Plus everyone there makes doing business fun & easy. So happy! I do recommend.

A fantastic shop to work with. I have purchased three bikes for our family there and everyone has always been super helpful. I feel comfortable with my family in there because they always treat you great and take the time to explain things clearly no matter how experienced or inexperienced you are. They are not high pressure and have a great selection of brands and price points to choose from. I highly recommend them.

Been meaning to share this - such a great experience with Nixon the other day! I walked in and embarrassingly admitted that I had my first flat and had no idea where to start on changing it out! He asked if I had time, and then patiently walked me through each step from beginning to finish allowing me to do pretty much the whole change myself! This experience is truly encouraging for newer riders who want to learn more about bike riding! Thank you Nixon!

Bike shop with no Bike knowledge.Drove 4 hours to this place before talking to them on the phone the day before. On Shimano website they are a Shimano service center which when I brought them my Shimano powered bike they said they couldn’t “promise” me anything when I already a warranty claim on the motor and just need them to verify the problem but was soon ran out of the store declined service on my bike from either the owner or shop manager. They were not professional at all being they have valid signs and poster stating the authenticity of the Shimano service/dealer. Keep in mind the shopOwner manager told me the head mechanic is leaving in two days so happy I didn’t keep my bike there!

Best Experience Ever! Seriously though, the staff here is phenomenal. I started out as a window shopper that, slowly, turned into a paying customer and was treated with respect the entire way. Matt especially answered all my questions and more. Give these awesome folks a chance if your looking for a bike or service!

Wow! So impressed with this bike shop! I took my four-year-old with her Cinderella bike because the chain kept falling off. The team worked together to explain the repairs and quickly fixed her bike with no problem whatsoever. She took such delight in the entire experience! Would highly recommend their services!

We have had the privilege of knowing Tod and his friendly staff for many years . I bought two new Cannondale Scalpel SIs last fall and have had great service after the sale. ALL the bikes they carry are top quality brands!

We always love doing business with Todd and the crew!! Great group of people that love what they do. They are up to date on the latest gear and in most cases already have it in the shop.

Always nice and helpful

Convenient location and experienced staff. I definitely like the automatic door - nice touch when you have a bike in one hand, and parts in another.I like that the entrepreneur went to Florida State. : ) Clean website, involved in community, and a top notch store layout.Lots of choices in a college town, but these people are easy to deal with.

Staff are very friendly and knowledgeable, and they thoroughly explain repairs that are needed or recommended. With my older bike, they also recognized and proactively made a couple of helpful minor adjustments. Will continue to use them for service needs.

After my shifter broke, I priced replacements and began removing the old shifter and realized there was more to fixing this than I wanted to do. Higher Ground fixed my shifter the same day and let me stay outside during this pandemic. They did a fantastic job and tnd at a reasonable price. So perhaps my prior experience with Higher Ground was not a habitual problem.Previously, After making an appointment to get my bike tuned up for the first time, I dropped my bike off and stated that the rear derailleur needed adjustment. I was surprised when my bike was ready in about an hour and was given a discount because the bike was in such good shape. Unfortunately, when I got the bike on the trail, the rear derailleur refused to shift to the high gears and my new chain skipped on the cassette. When I called and explained my situation, I was told that I could bring the bike back to the store and if there weren’t any other customers they would fix my rear derailleur. The employee explained how two technicians had checked my bike out before it was complete, so why didn’t it shift correctly?Spending an hour and a half driving back to Higher Ground to have someone try to fix my bike after having already paid them to fix it seemed like a cost I was not willing to incur. So, I began watching YouTube videos on “how to adjust a rear derailleur”. After about an hour of watching videos, I began to understand just what was going on when I shift gears and began adjusting my rear derailleur myself. At first, I made a few mistakes, but after an hour, my bike was shifting like new again.

Were long-time patrons of Higher Ground. They carry an excellent selection of bikes, accessories and clothing. Judy always has a smile and helpful tips. Marcus is outstanding at repair and maintenance. Thanks for all you do for the Tallahassee cycling community!

I dropped in in December to buy a pair of clip-in shoes for spin class. Found a super comfortable pair at a good price. The guy who checked me out mentioned that the shop does a no-drop trail ride on Saturday mornings. They meet at the shop and ride over to Lake Overstreet. I showed up this past Saturday for the trail ride and had a blast. The guys were so nice and patient with me...it was my first time clipping in on a bike and I was a little apprehensive to say the least. When they said no-drop they really meant it. I wholeheartedly recommend it and cant wait to go back. Thanks guys!

These guys are top shelf. I purchased a commuter bicycle, then a road bike and then a mountain bike. Their inventory is great. The location is convenient and their service is quick and very reasonable. They really are a full service bike shop and the employees are always very helpful. I recommend Higher Ground without reservation.

Needed a part. Walked in. Got it and walked out. Now Im back on my mountain bike! Helpful, friendly and they know their stuff!

I paid them to replace the brake pads on my bike and they left the old ones on and gave the bike back to me. SCAM!

Excellent, friendly service! Very knowledgeable staff that seems more than willing to answer all the questions you have.

Came in needing help, left as a customer who will only be using this bike shop as my local choice.great help, very friendly.

Folks if you think customer service and affordability is a thing of the past, you might want to visit Higher Ground to restore your faith in both. Roger and his team are without a doubt the most helpful and fair minded group that I have encountered anywhere in a long, long time. Other local area businesses could get well schooled by this bunch and their business model. Their products and services are very fairly priced and Ive NEVER been up-sold by them. They are low key... no pressure and unlike some other shops they are NOT condescending hipster bike snobs... just real people doing a really professional job. I love nothing more than cycling but I am one of those riders that really doesnt care much about the nuances of the bike or major repairing it myself. They really seem to get that... and its ok. For the record, I have no personal affiliation with anyone at Higher Ground... just a repeatedly and 110% completely satisfied long term customer. Go see em! Theyre a breed apart.

Higher Ground is a first class operation. Todd and his staff listened to our concerns and needs taking the time to ensure that the bicycles we bought would meet or exceed our expectations. Thanks to all for a great buying experience and the reintroduction to the joy of bicycling.

It’s all about service baby!Matt is fantastic. Spent a ton of timeDoing reseach to help me find partswhen we didn’t have the bike or old parts.Wasn’t a big sale, but it was huge customer service.Hey Matt - the spokes worked amigo !Nelson

After finding what seemed like the best bargain helmet on a blog online I decided it was time to make a purchase. After finding that the online shipping costs were substantial, I decided to see if I could do better. The producers website, Specialized, said that they were carried here at Higher Ground. Came in to pick up the helmet and was pleased to see that the price was exactly the same as advertised online. Was grateful to be able to try to helmet on in the store as opposed to buying blind on the internet. This store actually beat the online price by $3 or so because the tax added was lower than the shipping cost. Great deal!

Fancy place and great staff!

Awesome shop and staff!! We went to two other bike shops that tried to over sell us. At Higher Ground, Matt listened to our needs and wants and fit us in the right bikes. We will be repeat customers!

Friendly, honest and helpful. I’ve starting going here more often when I need help with my bike or advice, always leave in a good mood. I’m a beginner, and I’ve found them to be super enthusiastic about helping me become a better rider, getting me more involved in the mtb community here in tallahassee, and even giving me advice on what they would do if they were in my shoes.

Down to earth friendly

Best mtb shop in town !

I had an amazing experience! Staff really knew what they were doing. They even stayed over time so I could purchase a bike.

Lots of selections for MTB parts, very helpful staff as well. Very nice shop!

This is a great bike shop with a great inventory of bikes. Their staff is friendly and extremely knowledgeable. They gave me a great deal on a custom build mountain bike. HG stands behind their products.

Higher Ground is an excellent full service shop for the discerning biker. I was surprised when they matched the price of a set of high-end wheels I found online!

Ive been a loyal customer of Higher Ground for over 10 years. Why? Because theyve always taken great care of my bikes, and theyre one of the few bike shops that helps out with the local trails.

This is the place to purchase your next bike! Judy was our sales assoc. and was so knowledgeable, professional and kind as was each of the persons that worked with us. The result is we walked out with a bike rack, two great bikes and a relationship we know will last.

Cool Store, nice and inviting! Very Friendly amd Helpful Staff!

I just love this place. They have great parts in here so that makes this place my one stop biking shop in the city, the prices are not that bad.

Years ago I purchased an expensive frame (Santa Cruz blur) from the shop. Sadly after only two years it broke. The shop quickly warrantied it and I was good to go; until this time it developed a crack in the frame. At least we caught it before it broke thru again. I asked the shop to warranty it again. The problem was this time it was out of warranty by two years or so. I explained to the owner (Todd) that I hadnt been riding in quite a few years, had just started back and this was the second time the frame had a problem. Even though the shop owed me nothing, they agreed to sell me a new frame at cost and move the parts for free (which they did). Im not suggesting if things go out of warranty they will always do this, but I can say that theres a good chance they would be willing to talk it thru with you to find a viable solution. Todd, I didnt expect the support, but again greatly appreciate what youve done. Tyler (shop manager), I would also like to thank you for doing a great job with the bike and for working closely with me too.

Been going for years Todd May is a great shop owner and Marcus and Judy are Always helpful...plus the value in service and best deals on bikes

Great place to go to, very fair and what they promise they hold on to it.

This is my go-to bike shop in town. Great selection and fantastic customer service!!

Courteous, prompt and knowledgeable. Excited about my new bike. Thanks!

You can NOT beat the service department here...best in Tallahassee and never over charge you like other places I experienced...all employees are friendly and out going

The bike you need as well as want with the absolute best service.

They helped me with an issue with my brakes. They where so fast that I got in time for the FSC TT !!! Thanks!

Really, really great service! After researching the internet for bike racks, I dropped by for the first time near closing to look at what they had. A sales person named Judy showed me a couple of racks they had in stock and when I asked if I could try it on my truck, she said sure and picked it up and took it outside and mounted onto the hitch. I was so impressed with the rack, a Kuat Transfer....really nice rack for the money...and with her enthusiastic service, she even put the locking devices on for me right there, I bought it immediately and have been really happy with the purchase ever since.Then today, after we were on a long ride, we stopped by again to try to find a pair of handle bar covers for my wifes bike. They had a pair we wanted and they installed them right then. I was also having some problems with my bike in that the chain was jumping and slipping (the internet said it was probably a worn out freewheel) and even though it was again near closing time, they took it right in and repaired it while we got a bite to eat at Momos next door. I have never seen such professionalism, such great service and reasonable prices anywhere or any business. Keep it up guys. You have won over all of my business from now on!! Thanks!!

Very knowledgeable and helpful staff. wide range of mountain bikes in stock!

Very quick and helpful service.

Always friendly, good service, they know bikes.

15% restocking fee is inconvenient. They might also try to sell you more than you need.

Amazing customer service.

First class service.

Great customer service