My husband and I walked into Mattress Firm about a month ago unsure of what to expect, but knew we wanted a mattress pretty quickly since we had guests coming into town. We met David F. and he was absolutely amazing. We had a lot of questions mostly around the order and delivery process since we had experienced several challenges with other furniture over the last year. David was kind, patient, and transparent about how soon we could receive certain mattresses and what to expect after purchase. We were pleasantly surprised that we could get our mattress delivered as soon as possible and that it would turn out to be one of the best start-to-finish shopping experiences we have ever had. From our first step into this Mattress Firm with David to the professional delivery of our mattress, everything was flawless. We are grateful for this stellar experience and highly recommend!! Thank you David!

Excellent customer service and knowledge. David F is awesome! He was patient, informative and helpful on my two trips. Also, the prices and deals can’t be beat. Delivery was also smooth and easy. Highly recommend.

The salesperson was very welcoming and exceeded my expectations. Also provided me with multiple options that fit my budget. I will definitely be a return customer and highly recommend Mattress Firm.

As my husband I walked into Mattress Firm, we said to each other we are only going to look, not buy. Famous last words, right! Three hours later, we walked out buying a new bed after sleeping on the same bed (Stearns & Foster) for over 19 years. We ended up buy another Stearns & Foster. Hey, if it lasted that long why not stick with the same brand.Beds have really changed since we purchased our last one. We got a whole new lesson. Our sales guy, David Hernandez, was very knowledgeable about ALL the different beds and really liked the fact that there was little foot traffic in the store so we could ask him a ton of questions. He was very personable, saved us money were he could, and gave us his own opinion. He told us how it was going to play out from purchase to delivery and it happened just like he said it would.We had the new bed delivered to us a week later (even though we could have had it delivered on in two days.) David told us that we would get a call the night before the day of delivery to give us a two hour window of when would be delivered. We did get the call the night before.The following day we were expected to get the bed between 12:30 and 2:30. We also got a email where we could track our truck and see where it was at. We got the bed delivered past our due time, but we understand life happens and adjust with a good attitude. (hopefully) We did!When the delivery guys (Alex and Leo) delivered they were very nice and knowledgeable about the install and set and gave us tips on how to make our product last a long time. We did purchase a 5 sided mattress protector which is why I think our last bed lasted so long. No more flipping, just rotating every 6 months.Overall, we are very satisfied with our purchase thus far and we hope that we wont need to buy a new bed for a least another decade or two, Lord willing.

Wonderful professional service 👏. I needed a bed fast and the staff worked hard to make this happen. Thanks.

David Hernandez was great. Super helpful. He helped me find the best mattress for the best price. Helped me upgrade my old mattress to a King. Was very pleased & it was a very swift process.

Robert is an amazing salesman. He was honest, thorough and well informed. I was purchasing my first new mattress in about 9 years but had a lot of questions. Though it was almost closing time and there was no guarantee that I would purchase that evening, Robert still made sure that I had everything I needed to make an informed purchase. Zero sales pressure and Robert even explained delivery and financing options! Bed was delivered as promised and very quickly and the delivery drivers kept us informed with exact (or close to it) delivery times!

The sales associate Aili was very helpful. Never felt rushed and she helped me pick out a great mattress for my money. Would highly recommend visiting her.

I had order a mattress online, BR800 medium, and it was still hurting my upper back after sleeping on it for almost a month.So I decided to go in and replace it at the actual store. David and Odeta where very nice and super helpful.Walked in, told them my situation, and they helped me pick out a mattress that would help my back. Soon as I laid on the last mattress I knew it was the one.Thank you again!

Odeta was exceptional, she took the time necessary to answer all of our questions. We have been bed shopping for close to 2 months and we were excited to purchase from Matress Firm. Fair prices, good quality and an excellent warranty not offered by other stores. Thank you Odeta for your patience and professionalism.

Was treated very well and Mr Robert was very professional and helpful. He satisfied our need for a new mattress. We would recommend him to anyone we know who is in the need for a mattress. We thank him for his service and professionalism .Mr and Mrs Jacobs

I reached out online to connect to someone in the store regarding a mattress we purchased during the pandemic when stores were closed. I spent countless days reading reviews and finally chose a mattress that was beyond budget friendly. The first few nights were great, and then we started rolling into the middle and waking up every morning in pain. I would never have purchased a bed online without laying on it first, but since this was my only choice at the time, we ended up with a bed that was far too soft for us. So before the 120 nights were up, I reached out and connected with Robert at the Citrus Park store and immediately felt like he was going to help me find the right mattress for my family. After experiencing what a mattress can do to your body that isnt right for you, we needed to get it right this time. I spent hours with Robert while he showed me various beds, listened to my concerns and issues and ultimately sold me what I think is going to be a life changing mattress and adjustable bed frame. Going from a bed that was budget friendly to something nearly 3X the price was daunting, but considering the quality of life we will get from a perfect nights sleep, it will all be worth it. Our investment in our quality of life will be worth it.If you want to go somewhere that is quiet and will give you the time and space you need to make such an important decision, I highly suggest seeing Robert!

Friendly and courteous service with a great price! No hassle process and loved the experience. The products I purchased Gad solid reviews, 10 year warranty, and a price local places couldn’t match...plus free delivery :)

The sales associate yesterday made our purchasing process simple. We came in looking for a mattress for our guest bedroom and he directed us to the perfect one. Although we came in within the last closing minutes he was patient and understanding of what we wanted. Amazing customer service!!!

Customer service awesome! Found the right bed for me at the right price

Miguel was amazing and really helped narrow down what I needed! Will use again

Very professional, helpful

David my representative was very knowledgeable very down to earth and knew a lot about mattresses. Thank you David And if you need a mattress go see Dave at the citrus Park mattress firm.

I went to this store to make a mattress exchange and was met by Robert Jackson there. He is the best salesmen I’ve ever met - very nice, patient, knowledgeable, did his best to help me to make the right choice. Highly recommend!

This place is excellent, This is my first time to make a purchase there but I am very happy with their service, very organized, excellent communication about the delivery time, delivery on time. Very good products, People in customer service very polite and take care any inconvenience the client has it, I highly recommended.Thanks again.

Had a great experience picking out a mattress with my wife. Robert was excellent. I recommend to everyone!

Great service, The salesman was very knowledgeable Robert is an amazing salesman. He was honest, thorough and well informed. I was purchasing my first new mattress in about 10 years. I had a lot of questions. Robert made sure that I had everything I needed to make an informed purchase. Zero sales pressure and Robert even explained delivery and financing options! Thank You Robert.

My Sales Associate was knowledgeable, friendly and definitely Covid-19 Safe! He helped me me and my family 👪 ❤ find the perfect 👌 mattresses for us!!I would recommend this store to everyone!Ray Martinez

Im so excited for my new mattress. The price was very good plus I got a matress protector annnd the base that moves up and down for free. No delivery fee and no interest for 2 years. Im ecstatic. David was awesome and didnt pressure me into anything. I have major back problems and after explaining my concerns he tried his best to help me find the best mattress for me. Cant wait to sleep on it. 4 months to try it out with a money back guarantee. Also I will say that I went to the place down the street from here a few days ago and their prices were astronomical. I walked in and out within 10 mins bc they are crazy.

I liked the different options they have set in the showroom. Marion was very knowledgeable about the differences in mattresses and was a pleasure to work with.

We had an amazing experience with Robert Jackson tonight. He made purchasing a mattress enjoyable and easy. He was so patient with us while our son tried out mattresses for nearly an hour. He was extremely knowledgeable and friendly. I highly recommend Robert and Mattress Firm!

All of the 5 star reviews here for Robert Jackson are well deserved, hes knowledgeable, friendly, and didnt pressure us at all during sales process. The first time we came to the store we mentioned that we were just looking and were probably a month out from purchasing, Robert still took time to talk to us about different mattresses and mattress bases and laid out all our options. When we were ready to buy the process was quick and we got a great deal but more importantly got a great mattress!

Robert Jackson is one of the best salesmen I’ve had the pleasure of working with. Personable, informative and friendly. He thoroughly explained the different choices available and really helped make a product I’m not familiar with, understandable. Absolutely recommend speaking with him when making your purchase.

Miguel and Aaron were wonderful and helpful to work with at this location. Highly recommend this business!!

I came here to have good deals today and go buy a mattress for my son. The salesmen that helped me was Robert Jackson sm. He helped me find a mattress for a good price and good quality. I wanted to tell thank you.

I had the pleasure of having Mr. Robert Jackson when I walked through the door. I was greeted warmly and he answered all my questions and provided excellent fast, efficient and sincere service. I look forward to any future business dealings with this and other Mattress Firm locations because of the exceptional friendly service I received today. I will absolutely recommend this business to people in the community.

Antonio A Lopez was very nice, helpful, and worked hard to make our experience fast and enjoyable.

Trey was extremely helpful to my wife and I finding our new mattress. Spent at least an hour with us answering our questions and being patient with us while we tested out pretty much every mattress in the store. Delivery was smooth and setup a breeze. Long overdue for our backs thats for sure! Would recommend him to anyone looking for a new mattress. Thanks Trey!

Hadnt bought a mattress in 18 years. Was very pleasantly surprised by the outstanding customer service provided by Robert Jackson at the Gunn Hwy Mattress Firm location. Robert goes way beyond being helpful. We were so appreciative of his you are important to me attitude.Thanks Robert!

My husband and I have never purchased a new mattress before, and we really werent sure where to start. We had both of our young children with us as we walked into the store. I appreciated how the store was color-coded and arranged, so that we had a place to start. Our salesman, Nick, was everything you would want in a salesman. He gave us information that would be helpful, then gave us space to discuss and try out different ones. He educated us on the different types of mattresses as we narrowed down our list which allowed us to understand the choices for us. We found something we liked, but, as that was our first experience, we decided to shop around. Nick was gracious and wished us well. We went to several other mattress stores and quickly discovered that the service we had received at Mattress Firm was superb. After experiencing multiple sales tactics with a bottom-line push from other competitors, not only did we find the fit and quality we were looking for at Mattress Firm, but a company we would prefer to support. They gave us a good deal on the mattress and box spring of our choice. Our new bed was delivered quickly, including take-away service. We TRULY appreciated the ability to try the bed at home risk-free for over a month. We were utterly delighted with the ease of the entire experience, not to mention our new bed which has relieved all daily back pain from both myself and my husband. Thank you so much for your professionalism and quality. We will be recommending you to others in the market.

Robert Jackson was very patient and not pushy. Took his time to help me find the perfect mattress. Would recommend.

Robert Jackson was a great salesman and helped me decide on a bed to purchase, while making it affordable. Great sales man and a large supply of beds to try out.

Robert was wonderful to work with. He was very knowledgable, and patient with us. We had many questions. I would highly recommend this location.

Trey, the assistant manager, was so knowledge and helpful when we were trying to find our perfect mattress at a price we could afford. Wed been previously disappointed by an online purchase and were discouraged but Trey really helped us out. We told him we would think about it for a few days but turned our car around 5 minutes later to complete the sale!! Trey took great care of us and we are grateful!

Really cool, helpful people. April and Otho (Trey) were so amazing. I want to hug them. I found my mattress in 10 minutes. They knew exactly the bed to point me to for my needs. Both were very knowledgeable and super friendly. We had a few hiccups with payment/financing but I finally walked out with a new mattress. Thank you a million!Definitely recommend!!

We Were on our way to Mattress Pros as we always have in the past. It was 740pm and they close at 8, their light was on saying open but their doors where locked!!! So me and my husband ended up going right across the street to Mattress Firm and now we always will go to Mattress Firm!!! We walked in and Miguel was incredible!! He was so extremely helpful, kind, and truly knowledgeable of his products! We got a king size Purple Mattress!! We will forever be Mattress Firm customers for life now! Thank you Mr. Davila for yourTony & Britt Diaz.

Love this place. Robert Jackson was very friendly and helped us find the right mattress. Gave us different options to try. Thank you!!!

Excellent service Robert Jackson gave today he explained things in detail and was very professional and patient thank you for our new mattresses

Robert Jackson at the gunn hwy store. was absolutely amazing. He was very patient and kind. He explained everything well and now I’m just waiting on my bed to come. Thank you!

Awesome experience! After shopping around all of the competition, we chose my new mattress set from MATTRESS FIRM CITRUS PARK. We chose it because of the salesman John Palermo! He was far more knowledgeable than any other salesman at any other mattress store. He answered ALL of our questions very patiently, and gave us the BEST DEAL of any of the stores. Our delivery was exactly as promised, and the delivery guys were great. If you are looking for new bedding, I would HIGHLY RECOMMEND giving John at Mattress Firm Citrus Park (next to Chipotle) a visit!

Good service, quality beds and a large selection. They have all price ranges and styles and really help you figure out what bed is best for you.There was no high pressure tactics and the overall experience was pleasurable. I would recommend buying a bed from here.

Robert was awesome, but their ordering system is not. Held us up by an hour, but well spent as we are pleased with our purchase and the price we paid!

Me and my girl just bought a mattress . They had great deals and felt very welcomed by the staff! Delivery was same day and on point. Nothing was pressured!

Never bought a mattress myself, and Robert Jackson made it easy! Its pretty organized with Tempurpedic mattresses being on one side of the store, then the Posturpedic on the other side. The brands that are there are Sealy, Serta, and Beauty Rest. My first choice, was a firmer mattress because I thought okay, I dont want to sink, and wrong. lol One nights sleep was enough for me to know, this is not my mattress.I came back in the next day after the mattress was delivered and Robert listened and helped me patiently going to the posturpedic mattresses and directing me to what I needed. I even did research on the mattress I was more going for and he did research right along with me. It was a decision made based on what I needed, not what would be the best dollar there. And I loved that! He was so down to earth too! Knows his stuff. Bonus, he showed me this Tencil cooling bundle where sheets and pillows run cool in temperature so I was like hell yeah on that one! Cant wait for my new posturpedic cool adventure. Thank you Robert!!! :)

Kristin Hamby was the absolute best person to help me get my first mattress. She was determined to find me the best deal, made sure I was 100% sure about my decision and helped the process go as smooth as it possibly could. Honestly wouldnt want anyone else to sell me a mattress.

Stopped in 15 minutes before closing time, thinking they were open later. Offered to come back but John & Jorge told us not to rush. Both are extremely knowledgeable, helped us compare a variety of mattresses and stayed late to complete the sale. Never felt rushed and very happy with the service. Felt they went above and beyond what we would have expected, especially after they were technically closed.

To be honest, it was my first time purchasing a mattress. Needless to say I was a tad nervous. That was until I walked into the store and was met with the smiling face of the store manager Nick. Nick really seemed to care about getting me into the bed I needed. He went through all the basics and didnt hesitate to go the extra step for me. Pulling down bed after bed, making sure I was happy with the purchase I was going to make. I can not recommend this store location enough. You can rest easy knowing youre in capable hands here.

Went in Thursday and David helped us find exactly what we needed. Love the fact that I didnt feel pressured to upgrade our purchase. He was kind and professional .

John treated me like a VIP. Helped make the right choice and was very patient during the process. He took the time to make sure I was buying the right mattress for me. I actually learned a lot about beds in general. The best part was I let John know I was on a budget and he worked with me to get the most for my money. He even saved me some. I recommend John at the Gunn Hwy store right by the Veterans.

Nick was super helpful! He patiently explained the merits of each mattress and guided me towards the best deal. Mattress Firm either trains very well or Nick is just an outstanding young man or a combination of both.

Walked into mattress firm and within an hr had my mattress picked out and all the bells and whistles I wanted. Hats off to April! Very knowledgeable, professional and helpful!

My wife and I were in the market for a new bed and happened to make a trip to Mattress Firm. This was my second trip, as I had spoken with Trey, the assistant manager two weeks prior to this trip with my wife. Trey was able to provide quality information and was very knowledgeable in all aspects of the sleep/mattress arena After about 30 - 45 minutes we were able to make a solid decision on what bed we ended up purchasing!

Our saleslady Marion was helpful, polite an awesome!

Awesom deals! Very professional service by Trey. Ask for him! Delivery was Great! Love the new mattress!

Fernando is the best, we came in to just look and he didn’t pressure us at all. He found us the perfect mattress for my girlfriend and I’s different needs. He also saved us hundreds of dollars. Will always recommend, just ask for Fernando to help you.

Jorge and John are the Batman and Robin of Mattress Firm in Tampa. They dont show any Joker or False-Face hard pressure tactics to sell you a mattress like other sales people.They let you feel relax when looking at different mattresses and assists if you are back or side sleeper with multiple choices.If you want a place where customer satisfaction is #1 priority,focused on keeping you in your budget with quality and has a delivery team that shows up on time come see this Dynamic Duo

Otho Fletcher is an excelente store manager, he went above and beyond to please us.Great experience working with him, if I could it rate to 10 stars I would give him.Keep up the good work buddy..!!

The manager Nick was a great help with my boyfriend and I in selecting a new bed. Selecting a new bed with him was a great experience and I suggest all to visit his store!

Very pleased with the great service here! I was assisted by Jody and John who helped me select a great memory foam mattress within my budget. Both were very friendly and professional!

My husband and I were trying to find the perfect matress for us for a long time. We have been to many stores but couldn’t find our dream mattress. Otho “Trey” Fletcher was able to explain everything to us and that helped us decide which one should we go with. He is an expert and a good helper. I really recommend this store and specially Otho because he is a an honest and professional guy. I am not used to write reviews on goole but this guy deserves a special mention. We had our mattress delivered to our container to ship oversees and he called many times to make sure that things are going the we wanted. Although we were just having a vacation in Tampa, we felt so happy and lucky that we met him and got the perfect deal we had.

Otho helped me and my boyfriend pick out a mattress and was conscious of our budget and made sure we got the best deal! Highly recommend seeing him for mattress.

Nick Salic was extremely helpful in my mattress buying experience. I told him my budget and he gave me the options I had with that budget. I ended up getting a $2100 King mattress for $750(from the outlet store) and it was delivered in 4 days. Talk about amazing customer service! I will be back!

My husband and I stopped by to buy a new mattress. John and Jorge gave us exceptional service; they explained the differences in matresses and had super patience with our young kids. Stop by this store if you want quality service! Thank you!!!

Robert had great customer service and was quite helpful!

My husband and I purchased a box spring today and Otho Fletcher was very helpful. We will definitely return to this store for future purchases.

Great service, Robert was very helpful and kind.

Trey was awesome really helped me get a great deal very ethical cool guy!

Trey fletcher helped me out and he was great! Very professional! Made the process so easy! I definitely recommend seeing him if you’re purchasing a mattress!

Great experience. Nick was very helpful and knowledgeable. Looking forward to our new mattress!

Trey was awesome!! What a great experience! He was super helpful, professional, and personable! Thanks again!!

Had and awesome experience here at mattress firm, Nick was super helpful and educational on helping me pick the perfect mattress for me Thank you guys.

Trey was awesome and very helpful, one of the experiences I had from Mattresses Firm

Trey was awesome. He got us everything we needed and we were in and out in like 15 minutes.

Very good service!!! Nick, the manager, was very respectful and helpful would definitely recommend coming to this store!!

Great service.

Grate place

Way too small & tough to navigate for a wheelchair user like myself

Nice

Great