Prescriptions are never ready my doctor has had to call in multiple times for one prescription. Go across the street to HEB thats what I did. Typical drive thru.

Would give zero stars. I came to the pharmacy today and was first told my doctor had not called in my prescription. Then was told it had just come through a few minutes prior but the prescription needed to be ordered and wouldn’t be available till 2 days from today. An hour later I receive a call informing me that my prescription was ready. I wasn’t able to go back right away and showed up a few min before 8 and waited in lane 2 as the signs indicated as another car was being served in lane 1. A person came over the speaker and told me to come to lane one. I circled around and went to lane 1 as instructed. It was now approximately 805pm. When I pulled up I was informed they were closed. I explained to them I had been waiting and they told me “you just pulled up we have cameras”. So not only did I not get my prescription I was also called a liar. This team has a long way to go in terms of customer service.

Me and my sister tried to get our covid vaccines here. Us knowing that they take walk ins for the vaccine, they tell us they only have ONE more dose of the vaccine left. We decided to wait for that one dose but they said it would take 30 minutes for them to give us the shot. Not only did they forgot we were there it took them almost more than an HOUR for them to finally notice us. I understand it can be busy, but if you know someone is waiting for a VACCINE, it should also be one of the priorities. And to make it worse people started coming in asking for the vaccine and all of the sudden they have MORE vaccines. Completely unprofessional to keep us waiting for so long and to have lied to us.

Service and a friendly interaction with the customer is not a priority at this location. I am not convinced service or interaction is a priority at any CVS. I havent been to any store or pharmacy with less personality. And its not just one employee. Its like dealing with a computer. I do not like leaving negative reviews however if none are left the businesses will never know the problem and potential customers will not know what to expect.At times a certain medication will be out of stock. They will have to order it and I have to wait days for a medication refill. If you are wondering why not just transfer to another pharmacy if they are out of stock, just trust me, it cant be done with this medication. Its a common medication and a couple of times when this situation occurred it was supposed to be ordered and I learned later it was not. That lead to a couple of extra days.I find the prices on regular items such as shampoo, soap, etc to be more expensive than other drug stores. I usually just pay it because I am there getting a prescription.They do have a good variety of items.

Gah, so rude!! Worst customer service even when you’re polite and patient. Get people in there that enjoy working at their job! Thankful there are other options within 10 minutes of this location.

I recommend against using this pharmacy. My Drs staff has even complained to me. Every month they change their mind on when my Rx can be filled. Each month I call ahead and confirm it will be filled before making the trip - I arrive and Im told its too early. The text system will inform me that the Rx is ready and it is not.Very high employee turnover including the pharmacists. Go somewhere else.

A man walked in with No mask!!!!! At first I was shocked because its CVS!!! But then I realized it was Walmart 😒 anyways 4 stars because it smells nice

Worst pharmacy service experience ever !!

The absolutely slowest cvs covid testing drive thru in the world. My appointment was at 11am, why am i in line for 30 minutes? They act like we don’t have other things to do. Then the guy working the drive thru was void of all emotion & rude. I’m still waiting I’ll stick to magnolia

Not sure what happened to these guys. About a year ago we transferred all our scripts to the Sterling Ridge Pharmacy. They *were* super. Fast, friendly, ran the insurance correctly. Lately, theyve been terrible. Although I try and go at non-peak times, I typically end up waiting over 15 minutes when Im the only one in line. Pretty frustrating. Dont know whats changed except for the pharmacy management. Just goes to show how people make the difference.

I have been using the CVS Pharmacy (Sterling Ridge, The Woodlands) for the past 2 years and the service is consistently slow and now with COVID testing it is slower. They need to have a totally different line for COVID testing and pharmacy pick-up. There is no reason why people who use the pharmacy have to wait for people to shove a COVID test up their nose. COVID testers should be made to go inside.In addition, they send me a message that my prescription is ready and when I arrive to pick it up and it’s not ready.I do not recommend using this pharmacy and I’m switching all my prescriptions to a different one.

Very slow Covid testing serviceThe pharmacy sales lady said the results of the lab test would be 2-3 days. Its currently day 4 for me and no results yet. The website for MyChart, which is linked to CVS, now says the results will available in 2-5 days, and perhaps as long as 10 days. Im aware of a one-day response time for the CVS store in Waco used by a college student. The sales lady should have stated that it might take 10 days. Of course I would have gone elsewhere.

The pharmacist are so inhuman, will not be going back.

Always helpful and pharmacy goes the extra mile to assist you. Great customer service!

🙄 I called b4 going & they said they had what I was needing & being it was evening & cold I was hoping to not go unnecessarily but I arrived & they only had 1 of the items I was needing but they did apologize 😁. They were not busy & were kind.

Consistently rude. Short. They say “good day” but the distaste is palpable. I hate imposing on them. I need to shop around.

They have a new pharmacist and he is very customer service focused and smiles and works hard. He seems to be building a good team around him. He takes time to talk to you even when busy and was great with flu shots for me and my daughter. Give them another chance if disappointed in the past. Also like how the cashiers always sat Hi when you enter the store.

Sunday morning 8:55am store is still close. Wonder if they take office hour seriously.

I’ve been getting prescriptions filled here for a decade, and the reason I continued to return was because the staff was good. Not sure what’s happened in the last year or two. They seem to have high turn over with the techs. The staff they have now are not friendly- not polite, not helpful. When you speak to them it’s like talking to someone who is severely depressed...probably the service industry is NOT the right place for them to work- actually I’m not sure where the right place for them to work would be. I know it is a very stressful job because the prescriptions never stop and the demands never stop and people always seem to need their prescription ASAP but they’ve always managed to be friendly and helpful in the past. I would recommend that they start concentrating a little more on the type and caliber people that they want to hire. I think the caliber of people they’re hiring right now is really low.

Staff assisted me a few items that were hard to find. Great customer service.

Pharmacy assistant said my daughters prescription wasnt covered. So we had to sit in the waiting room for 30 minutes and wait for her doctor to call them to see what was going on. The whole time the assistant was blunt and trying to rush us. I emphasized to them that I needed to get in and out ASAP. Because my daughter has strep throat and a 101 degree fever. Shes miserable and needs rest, but we live all the way in magnolia 45 minutes away. Its just too much to get her in and out, and the doctors office is right next to this CVS. I thought go in, see doctor, get script through the drive thru, rush home so my baby can rest. After the nurse called, they reran the script and it magically went through. If the girl wasnt so busy gossiping about other patients and coworkers, she could have done her job right the first time.

Used this pharmacy today, while in from out of town and the pharmacist, Jonathan Pham, was amazing! He was super friendly and had great customer service, as did the gentleman who checked me out! Rare find in retail today!!!!

Terrible customer service. Go to HEB across the street where they have common sense policies that are customer focused.

Very convenient. Good customer service.

Alexis is awesome but the Asian pharmacist has an issue with me for whatever reason and I am sure it is due to my meds im prescribed (Vallium, Suboxone, Cymbalta and Lunesta) without knowing why I am on those meds. I never fill early and they put my script on hold for 31 days total when I had a 29 day supply, and all because my doctors assistant wrote the script wrong and prescribed me something for sleep, when I didnt need it. The rest of the staff is very helpful, but that pharmacist has that elitist I went to school, I am better than you mentality in a CVS... Your job isnt to judge people for what meds they take, nor is it to try and diagnose people, thats for the real doctors to do. I have severe PTSD and I do not abuse my meds yet he treats me like I am a junkie or something. He legit turned down my script cause i left my ID at home 5 min before they closed i got back at 858 and he was all shut down, meanwhile he knows my name, DOB, and I have my drivers licence number memorized, and the rest of the staff never do that to me. So avoid him. Go to Brittney, Alexis. and the other lady with glasses whos in her mid 20s it seems. They need to replace him. Yet he will fill some dudes oxy 30s (120) 2 days early... like seriously?

Terrible! The blonde lady at the pharmacy purposely ignored me and waited on the drive through customers AND phone customers while I stood waiting.I was the only person in line and the only customer who took the time to come into the store to pick up my prescription. Go anywhere else but here!

Bought some CVS brand kettle popcorn; it is laden with sugar, tastes horrible. Went back the following morning to return -I had eaten one of three bags. Clerks and manager did not accept my official ID from my country -said they could not refund the purchase if I did not have a US drivers license or passport. So much for a money back guarantee on their products. All of $3 dollars worth. Am not returning and will ask my sister to change pharmacy for her prescriptions.Maybe a little training on other types of ID and criteria as to the amounts that warrant being so picky with the policy is in line to avoid this type of situation that only hurt a brand. Good luck.

A big Thankyou to Billie for getting my script when no one else had my medication in stock .

The worst cvs I have ever been to. Never come. Two gringos who treat one super badly. I dont understand how they have such people working here. We never see anymore