My boyfriend and I ended up coming to this dealership to get his car serviced. When we inquired about a courtesy vehicle to handle a few errands while we waited for his car to be service we were denied. A variety of grumpy old men told us it’s company policy not to allow vehicles to be provided to customers while waiting for their car unless they purchased it from this specific dealership. Disappointing experience and since we are in the military definitely unlikely we would be buying a car from this location. We were only in town dealing with an emergency . The Honda dealership in Maryland provides this service to all customers if you need a courtesy vehicle to execute missions while your car is being serviced. My boyfriend and I just needed to go to staples half of mile from this location. what’s the difference between them offering to take me to the store versus giving me a car to handle this service.I’m not sure given the customer service I witnessed if Honda is a brand I would be loyal to and he just purchased this car recently I think I will stick with only buying Chevy cars. I am also reaching out to the general manager in the region to show me the company policy. This is today May 8, 2020 9:37am and seems a little suspicious to me.

Excellent service department at reasonable prices

Super helpful and extremely nice to me!

Great place!!