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Public Storage
13473 SW Pacific Hwy, Tigard, OR 97223, United States
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Public Storage
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Ba
Review №1

This place really saved us! Sign-up was easy - all online. We moved my dads stuff to storage so we could take our time getting through it all. Spent several months working through his things until it was finally done. Always felt like everything was very safe there. Easy location to get to. Worth every penny!

Ma
Review №2

I come in to make a payment in the office every month and Jodie has been amazing! She is so friendly and I always have great conversations with her! Great location !

Vi
Review №3

At the end of an extremely stressful week, I cant begin to tell you how helpful and wonderful it was to work with Steve. I had to change my contract and he made it not only possible, but easy. And he made me feel like this happens all the time that it was just a simple fix. What a real gentleman! Further, you should know the location is easy to find, kept immaculately and that I believe my belongings will be safe and secure until I need them once more. If you need a place to store your belongings, why not try Tigard Public Storage. Im really glad and relieved I did.

Da
Review №4

Steve was great. He had me setup in no time.

Er
Review №5

Excellent customer service at this location. Fred was very friendly and it was nice to see staff walking around the property. The location has easy access and the property is well maintained.

CE
Review №6

Fred is awesome!! He returns calls, is very friendly and helpful and provides great customer service. A very nice gentleman who appreciates his customers.

EA
Review №7

Fred is super friendly and carefully helps pick out the perfect unit together with you based on whats available and your needs. Top notch customer service!

Ph
Review №8

My experience was exceptional. Fred is a joy to work with. All accommodations were made timely and with a smile. Good job!!!

Pe
Review №9

Elora with Public Storage was GREAT! Very friendly, easy to work with and great experience! Far better than other storage units I’ve been with! If you’re looking for a unit, this is the place! They even have an app to open the gate, great for rainy days! Highly recommended!

pe
Review №10

Elora was fantastic to work with. She was very helpful and informative. I would suggest this location to everyone! Excellent customer service both times I was in office.

Ja
Review №11

Elora was magnificent helped us in every way possible in fact we are going to get a smaller storage unit and we got a bigger one was a better option. delightful and showed us that the bigger one was better

Ja
Review №12

Amazingly helpful and flexible operation. In panic mode moving and found out l didnt need as big of unit l had reserved and paid for so before anything went into the big unit l asked to transfer to a smaller and they were totally willing to make the switch.Very convenient gate access code allows me to use my cell phone as a drive up remote to open the gate. Super satisfied, a bright spot in this cloudy, not so fun process calledmoving.

Da
Review №13

Fred was very helpful with getting my unit set up.

Ja
Review №14

I’ve only had to use storage services a couple times in my life and public storage has always been there. The rental process is fast and the units are always clean. What more could I ask for? Absolutely nothing!

Ky
Review №15

Great experience! Elora was very kind, friendly, and professional! Renting a unit was super quick and painless. She definitely made the experience very enjoyable! Would definitely recommend

Jo
Review №16

Awesome location for help with a move. Fred was especially awesome to work with.

Jo
Review №17

She was very helpful did her job correctly good service thank you for helping me

Da
Review №18

Elora is awesome best service at any business fast friendly and efficient even when I had a ton of questions to answer and the computer crashed and she just kept plugging along and got it under control with out a problem... thanks again for all the help we will continue our business here for sure and most likely will be transferring our other storage unit to here and never have the hassles we usually get.

Ca
Review №19

Great location and easy to get in and out. The first unit I rented was a bit awkward to use, but they helped me switch to a more useful unit when it came open. Fred was very helpful.

Je
Review №20

Elora was very friendly, helpful and kind. Really happy to be storing at her location.

Pe
Review №21

My first impressions of this storage facility were delight over how clean and courteous the place and service was! Manager Elora and Assistant Manager Fred work hard to keep the place looking new and respectable. The prices are easy to work into my budget and their merchandising and contact-free check in works brilliantly. They earned 5 stars.

au
Review №22

Excellent service from Elora. Very helpful

Ch
Review №23

Elora needs a raise. Their professionalism is unbelievable. She was more than helpful, just phenomenal. She has great product knowledge. No problems, only solutions. She kicks butt. Ive had many public storage situations but Ive never had such a pleasant experience. Thank you and have a great day

Je
Review №24

Elora is fantastic! Shes very helpful and thorough in helping. Ive been a renter for 2 years now and moved to a bigger unit twice, each time has been great experiences.

Jo
Review №25

Excellent service acknowledging me immediately and stating that she was aware I’m here, and she smiles and laughs with people which made me feel very good about this facility!

St
Review №26

Our experience with Tigard 26410 was exceptional. From our first day years ago to rent a space, David, welcomed us and gave us wonderful explanation of policies and personally showed us the unit and assisted in filling out paperwork. Yesterday when we went to office to inform them we were vacating, Fred, (It was Elora’ day off) told us we notified them in time to vacate by end of month and as a man from Tennessee is a gentleman.

Ch
Review №27

The checkin experience was WONDERFUL!!!Couldn’t have been smoother or more polite.

Gl
Review №28

The storage facility is very clean and well-managed, one of the employees “Fred” ls always there to help lf you have any questions

Da
Review №29

Needed to upgrade to a larger unit 3 times on the same day to accommodate our storage needs, and they didnt bat an eye! All staff were nothing but helpful and respectful and... downright friendly!

Ta
Review №30

The service was wonderful, she had all of the information at her fingertips and answered all of my questions before I could ask them. Showed me the space I was renting and checked everything as I did, made sure I was satisfied with the space and explained everything (locking procedure, hours, etc) very detailed and concise. Was an absolute delight to rent a unit here and would offer this facility to anyone who wants an quick and clear rundown of everything, and is looking for a clean neat and well kept space to store their things.

Sa
Review №31

Good location - friendly! We rented a unit at this location for many years. They were always friendly and professional. Clean and well-maintained.

La
Review №32

Excellent customer service. Elora was incredibly helpful, and so easy to talk to. 6/5 experience!

Ke
Review №33

Elvira made it all work out! It took quite a bit of “extra” effort, but she stepped up. Thank you

Da
Review №34

Online wasnt working properly so Elora was extremely helpful and professional when I came in the office. Thank you.

Co
Review №35

Very great service from Fred...was running a little late and he helped me anyways although they were due to close... very nice of him!!! I would recommend this place to anyone...thanks Fred

Li
Review №36

Elora was excellent in her customer service she was very patient and showing me 3 different size storage units she was very well in formed in her sizing and payment process she was very pleasant...

Br
Review №37

Fred was great! Very helpful and nice!The Public Storage system that lures you in with a low price and then forces you to pay $15 dollars per month extra for insurance once you get into the office...not awesome! Keep this in mind.

mo
Review №38

Elora is friendly, helpful and informative. This place storage is like many, read the fine print, follow the rules, pay on time and read any notices or emails and you will be fine. It seems all storage unit companies are now requiring insurance...keep this in mind. On site manager, and video surveillance, all good things when it comes to storing your belongings. This location works for us.

Ko
Review №39

Best storage facility, friendly staff, fast services will be coming back to this location. 10/10

Ch
Review №40

Fred was such a toy to work with. He was able to show us both the units we were interested in and he gave suggestions as to why a bigger unit might be better since we had not had a storage unit in a long while. He definitely showed he awesome customer service and hospitality. We definitely appreciate how easy he made the process. And we appreciate that Public Storage is paperless. Everything is easy to get to all through email or the online portal. Thank you Public Storage & Fred on Pacific Highway in Tigard.

Ma
Review №41

Great and friendly service!

Je
Review №42

We had to rent 3 units in a rush for work storage and let me tell you Public Storage really ‘unites’ with all their locations (of which I will be writing reviews with them also) 😊Elora is so pleasant to talk to (I actually lost track of time). She helped coordinate and connect multiple account info to help keep me organized in a time of unexpected chaos.

K-
Review №43

Elora was great, answered every question with respect . Was very friendly, defintenly a 5 star and reccomended !

Ha
Review №44

I would give 0 stars if I could. Rent started at around $60 a month and increased to $249 within 2 1/2 years. Im moving out on the 2nd and they will not prorate and are charging me a full months rent for 2 days of having the unit even though they did prorate the first month when I got the unit. They are money grubbing and do not care about their customers. DO NOT GIVE THEM YOUR SERVICE

An
Review №45

Elora was very informative! It was my first time renting a unit and I feel super comfortable now. The prices are also great here and I feel secure with storing my belongings here. Thank you Elora!

Ba
Review №46

I had a prior unit here some time ago and I decided to come back since the staff were so polite and the facility’s always spotless. I’m not sure about the other properties but here at #26410 I have never had any negative experiences. I returned and it took hardly any time for Fred to get my new unit all figured out. Every time I come in to this place the staff are always genuinely so polite and ready to assist you with any of your needs and I’ll keep using this storage facility because of my repeat quality experiences!

Ro
Review №47

Elora is a superb employee of Public Storage. She goes an extra mile just to keep her customers happy and satisfied. Her outstanding customer service is the reason why I trust Public Storage with my stuff.

An
Review №48

Fred was great, he answered all of our questions and made us feel comfortable. We would recommend public storage just because of his great smile.He is an asset to your corporation.Best storage experience ever! Keep it up.

Ra
Review №49

Most importantly, I felt that the location and on-site personnel made me feel that my possessions were safe and secure. Compared to other storage facilities I looked at, these units were not damp and musty. We stored our possessions there for 10 months between moves and everything was dry and odor free. Staff was very helpful and always friendly. I would definitely recommend them!!

ha
Review №50

Elora was great! Very helpful and informative! So glad I had an amazing experience for getting my first storage unit!

An
Review №51

Great and easy experience. Fred was very helpful. The only thing I didn’t like was the fact that they require insurance and that is not disclosed up front. Would get a five star rating if that was advertised at first because my renters insurance covers all of my belongings. We had to go through the whole agreement over again because of that issue.

Ad
Review №52

5 stars for Elora! Excellent customer service, very thorough and patient, and was willing to take the time to answer all of my questions!*Update*Still the best customer service ever! Transferring to a smaller unit was easier than I could have imagined! They truly make you feel valued as a customer.

De
Review №53

I am writing this review for my best friend, Kimmey. She & I had the pleasure of doing business with Fred. He is very knowledgeable & he has great public relation skills. We were also pleased to see the units were clean & accessible.We would recommend this location.

Hu
Review №54

Great service Elora is amazing

Ar
Review №55

I chose public storage because of their prices first and foremost!! I was so pleased to find, not only a great price, but the service was excellent. The second I was on the phone with Stacy, to walking into the office. I felt that I was a valued and respect customer. Very knowledgeable and I knew exactly what I was getting. When it came time to move out, Elora was there to make sure everything would be ready for me to check out. Even when I ran into snags, she worked with me and made extra efforts to help with my situation. Professional, kind and caring. Would recommend highly!!

Sa
Review №56

Kim was amazing, she was very happy to help us and see if there was anything she could do to help us. By far one of the best manager I have dealt with at the other public storage I have visited. Very welcoming and will repeat my business here.

Ki
Review №57

Elora was the manager that toured me the property. Very kind, polite and helpful. Thanks for your excellent service

Ez
Review №58

Elora Was great! So happy she was able help us out. Made it easy!

Be
Review №59

Good rates and clean units... Conveniently found in all states and towns.. Thank you for keeping my belongings safe for the past 2yrs.Moving is such sweet sorrow

To
Review №60

Lady in the office was amazing! she made my whole family laugh! thank you for your outstanding customer service.

c
Review №61

Awesome customer service. Great storage spaces and plenty of available. Store here now.

St
Review №62

I had gone to a different Public Storage last week and didnt get a very good vibe. Went to a different one because the price and deal was much better. Met a man named David today and he helped me through the whole process. He was real smooth and very welcoming. He answered every question I had. He made me feel very comfortable. The only thing I wish the websites had was a list of the whole process of getting the storage and everything you had to pay for. I had never rented a storage unit. Im only 20 and very new to all of this. But David was great to work with. I definitely recommend going to this site.

Al
Review №63

Elora had a great attitude from the get go. Super easy to communicate and awesome to work with.

Ka
Review №64

Easy, fast, informative and easy going with Elora who helped me out

Ni
Review №65

Fred was such a pleasure to work with, he truly made renting a storage unit on a Sunday as painless and enjoyable as possible. The world needs more Freds! He was detailed, thorough, kind and just an all around delight to rent from. I’d never think I would be impressed enough to get online and review a storage unit?!??? But here I am. I have always rented from Public Storage though, and I’ve never had any kind of problem.

Co
Review №66

Great check in experience. Lots of initial fees and wasnt aware insurance was required but overall glad I chose Public Storage. My unit is clean and the size I want. Thanks!

Op
Review №67

Great service from the site representative, Elora. She went above and beyond to take care of a bit of a tricky situation in our account with a previous unit we were moving from.

Ly
Review №68

Clean facility, nice employees. Will use again ! Thanks 😊

Ro
Review №69

Me and my roommate went here to get a storage unit for a month. Elora helped us and she was very informative about pricing and size options. Go see them if you want good service at a good price.

Ki
Review №70

We love Elora! Thank you for the awesome service! She makes renting is a breeze!

Sw
Review №71

David is one of the kindest and most helpful person I have experienced in any industry. His customer service is beyond expectation. He helped us with our move in so many ways. I recommend visiting him if you are looking for a friendly and hassle free storage unit. Thanks again David.-Kevin

Ko
Review №72

Super fun and fast! Best service ever. No hidden fees.

Jo
Review №73

Fred is a delight! One of the most helpful sales associates I’ve had the pleasure to meet. The facility is awesome and I would highly recommend it if you need a place to put some of your extra stuff.

Jo
Review №74

We want to thank you for the fantastic service over the past couple of years. Today we closed out our storage unit. Elora was very kind, helpful and relational. We hope to do business again with you in the future. From The Bridge PNW - a local church - Kevin, Chris and Heather

Ky
Review №75

She was awesome! Really help out alot and got me into the unit that I wanted fast and easy! Will recommend to others if they do need a unit!

Ch
Review №76

Just recently started renting a unit. Easy check in and paperwork. Unit was in good condition. Fred was super friendly and helpful!

Lo
Review №77

We have had the opportunity to talk and work with David at this facility. He has always been pleasant, gracious and extremely helpful. He treats his customers with great respect and is always willing to go out of his way to help solve a problem and do whatever is needed to provide excellent service to his customers. Whenever I can, I suggest friends and acquaintances choose his facility for storage because I know without a doubt he will treat them with the same great attitude that I have been lucky enough to be the recipient of. Your company has a great asset to their storage facility in having David there to deal with the customers!

Ma
Review №78

Really compassionate person here lady in the office really helped me in my time of need.

To
Review №79

My company has rented 4 units in the past week due to a lot of renovations and every time my staff has encountered these folks at Public Storage Im inspired to write a review. Most important part of running such a large business is building a consistent product and Public Storage has definitely ironed that part out. Great job !! . Also wanted to give special recognition to David.

Se
Review №80

The facility was perfect and after four years our belongings were still in great shape. No water damage or infestation of any kind. The staff at Public Storage was very helpful when we returned to collect our things. Thanks for all your help David.

Eu
Review №81

Very friendly manager. You can tell when people like their jobs and she definitely does.

Ke
Review №82

Fred was fantastic! Friendly, efficient, and consumately professional... Fred made me and my mother feel safe and well-served. We look forward to remaining long-term tenants!

ch
Review №83

Fred is very helpful. He really is great at going over the contract with you. They do tell you about the insurance upfront. Infact you have to initial that you read about the insurance before even receiving a contract. Thank you Fred. See you next weekend.

Ad
Review №84

Awesome experience! Elora was patient and nice! I highly recommend it!

Ka
Review №85

Elora is a very professional person. Service was great. Highly recommend.

Ca
Review №86

Elora was great. Professional and well organized when we had our reservation to move in. Super friendly and definately recommend to everyone!

St
Review №87

Both Deanna and Fred have been very helpful and friendly. They took the time to understand my needs and to make sure I got what I needed

De
Review №88

Fred was extremely helpful getting me set up on site today and the online registration was extremely easy. Highly recommended.

El
Review №89

My experience at this Public Storage has been great. This is due to the fabulous help from manager of the store, David. He answered all my questions, went out of his way to make me feel comfortable, and gave me confidence my furniture would be in good hands. I would recommend this business to anyone!

Ca
Review №90

I signed up for the 1 dollar first month never hiding the fact u only planned to use this for one month while Im moving. In fact everyone I spoke to I reiterated the fact that I couldnt spend much and I was excited that they offered this plan. Knowing about the $25.00 one time administration fee I had expected to pay $26.00. I took the day off and started packing and filled up my car to go down and sign the contract and get the keys when I enter the office (after talking on the phone previously to an employee where they said there was no additional fees when asked) she said that insurance is required... ok.. at 15 a month thats not to bad so now the price is $41.00. we go and look at the unit and then go back to the office to sign the papers. She then brings put a lock and says theres an additional $25.00 charge for the lock.. so now the total is over $65.00 when I was told repeatedly it was only $26.. I told them I changed my mind before we went any further and discovered any other fees so I dont know if there were anymore or not. I asked for a number on who to call about the bait and switch I just experienced and said never mind Ill just call who I called when making the reservation. She said that was a call ceter and THEY ARE TRAINED TO NOT TELL YOU ABOUT THE ADDITIONAL FEES!! so on other words theyre not only being deceitful theyre puprosly training their employees to lie. I tried calling Darren this areas reginal manager and couldnt get through to him.To say Im disappointed is an understatement. Yes I knew $1. A month would have fine print and additional charges but when you ask specifically about those additional charges and get lied to about them is where they cross the line. I waisted an hour of my time there along with three hours packing up my car and then unpacking it. Not cool public storage. Not cool at all!

St
Review №91

We are just beginning a new experience after having a different company for a couple years. Looking forward to saving money. Very friendly staff.

W
Review №92

Very polite, competent man (Fred) helped me at King City, Oregon, location.

Ti
Review №93

Very sweet and very helpful. Process went fast and very well described.

Aa
Review №94

Great service, Elora was awesome and accommodating and took care of us quickly!

Ji
Review №95

I work in the retail business and know what great customer service is and David at this Tigard location is definitely a great example of this. Always willing to help and take care of any potential problems before they arise. I lost my keys for my storage unit and a quick reasonable solution took place. I truly recommend this location for a safe trusted location for ones belongings.

ga
Review №96

David and others have been very helpful in helping me in all my storage needs. The property is always well maintained and secure. I feel this is a great place for security in knowing your items are safe and the staff is so friendly and helpful.

An
Review №97

Nick helped me out with everything I needed. He explained it all very clearly and precisely. Very good person to work with. David also was very friendly and helpful. I would recommend this facility all day long.

ka
Review №98

Customer was an excellent, very kool and full of smiles. “She was on top of her game”.. that’s an old expression for she is “THE BEST”.

Mi
Review №99

Getting set up to get my unit (5x5) was smooth as Silk, Elora was a blessing andvery professional in meeting my my need ..Thank You for the Great Service ...Michael Stroud ...

Do
Review №100

I am congratulating the employees working at this property for their excellent treatment of customers and their can do attitude. They are great at answering customer questions and explaining the rules. Property is clean and well cared for. I would willingly recommend this storage facility at anytime.

Information
12 Photos
100 Comments
4.8 Rating
  • Address:13473 SW Pacific Hwy, Tigard, OR 97223, United States
  • Site:https://publicstorage.com/self-storage-or-tigard/170?pid=pslocalsearch
  • Phone:+1 971-238-6066
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
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