Buying our new RAV4 Prime was a dream! Shayne was helpful and more importantly HONEST. We had gone to another Toyota dealership in Schererville, IN first but unfortunately they were not forthcoming in their dealings with us. So we went to Orland Toyota and my husband got his dream car! Thanks again!

The only reason Im leaving 5 stars is because of Sam R. When I walked in he was the only person who acknowledged me. He was very transparent and honest, easily the best experience Ive had with a sales person at a dealership. I have a big family and we will definitely only work with Sam in the future, I recommend you guys do the same.

My wife loves her new 2021 Highlander. Thanks Shayne and the dealership in general for working to get us this beauty. Fully loaded hybrid, remote start, and all the bells and whistles. Please stop by and see Shayne if your looking for a new ride. The process was fast and smooth. Would definitely stop here again.

Sam R. was a nice guy who accommodated me and my father while we were looking for a car. He gave us all of the details and a great rundown for what we were looking for while also being super friendly. Would definitely come back again!

Sam R. was great. He went above and beyond. He genuinely cares for his customers. He was concerned about finding the car that was the right fit for me rather than just trying to make a sale. He made the process of buying a car easy and painless. He explained everything in terms I could understand, and I now have more knowledge about cars and the car purchasing process. I can tell that Sam really does want his customers to stay in touch, not just contact him when they need something. It’s comforting to know that Sam’s help and support is just a text message away.Sam even helped my mom with her Equinox so she didn’t have to make a trip to Apple Chevrolet. I would buy another car from Sam any day. I highly recommend him and Orland Toyota. 10 stars!

Walked in to test drive a vehicle I’m interested in, the sales guy asked me for my I.D. and insurance which I gladly gave. Then he wanted me to fill out a form, which I told him I wasn’t interested in. All I wanted was to test drive a Tundra. His response “You’re gonna give me your cell number if you you wanna test drive our vehicle “. Told him I was sorry but that wasn’t happening. I guess they didn’t want my business……

Shayne is the best Sales Consultant I have dealt with at Toyota! I just bought my car from him this month and we traded in a car and he really helped me get the best deal for it, he was very understanding in what I was looking for and understood my budget. I highly recommend him and Orland Toyota! We got there pretty late and they all gave us their best! Didn’t try to rush us out of there at all!!

Three hours spent waiting. Zero contact to say car will be ready soon or what they were going to replace. went in to check after hour 2 and they said another 25 min. I waited another hour. The receptionist was lovely. She tried to help and went in to get the keys for me. otherwise I was very confused & frustrated by it all.

I had a 2018 Camry and was thinking about changing cars so I went to Orland Toyota looking. Adrian Gjergji, salesperson for Orland Toyota introduce himself to me and asked if he could help me. I explained that my lease on my Camry is expiring soon and I have been checking around about my options, including someone wanting to purchase it for considerable more then my buy out option. I also was thinking about a smaller car.Adrian, asked for a few days to put together some options. He called a few days later wanting me to come in. We met several days later and he laid out his solution for me.Adrian and Orland Toyota had a 2022 Corolla hybrid available and they managed to make the numbers work for me. I asked for a couple of changes and we came to an agreement.Adrian and Orland Toyota team did an outstanding job making this work.

I had a good experience at Toyota today. Keegan told me it would take about an hour for the service, and he was right. The car needed new front brake pads, but I didn’t have the time today to wait for that. I like the fact that Keegan wasn’t pushy about the brakes. I will make an appointment soon to take care of it.

Always great service at Orland Toyota. I was pleasantly surprised to see a woman serviced my vehicle! About time that women get involved!!!

I took my camry to this dealership and I was told my issue was the axle. After getting the work done elsewhere, the problem was fixed. They accurately diagnosed my car issue and charged me a cheaper fee to diagnose. I would definitely recommend this place for someone to visit and get work done.

Dave is legit the best person to deal with here! No bs, worked with me on pricing, got me the 1.9% rate that was advertised on there website and helped with everything! He’s Very informative and was so patient with me, answering allll my questions! Thank you Dave!

Revised- one hour after leaving the dealership, the sales representative called to apologize for the earlier mistake. They had the car available. Andy & Steven were instrumental in making good on the purchase of the vehicle we found online. It was their personal touch of calling to apologize and promise to make the car purchase happen that made the decision to go back much easier. Overall, we started out with some challenges but the Toyota representatives were wonderful. We are very pleased with our car purchase.Spoke to Toyota representative over phone who assured me the vehicle I found on their website passed inspection and was ready for sale. Arrived to the dealer 45 minutes later was then told the car was in the body shop. Feeling mislead by these representatives I do not recommend going to this dealer.Which is so disappointing since I purchased my first Totyota Corolla at this dealership with ease.

Jim was awesome. He took care of my daughter’s SUV as well as mine. Communication was great and very informative. Told me what needed attention right away and what could wait. No pressure whatsoever. This service department is the best I’ve seen around. Great job guys.

Mr. Faciana was courteous and friendly as usual. He listens to the issues youre having with your car. After diagnosis, he gives results and options, if needed. I respect and value his opinion and while waiting, he also gives periodic updates. My experience was excellent.

I encountered a strange noise from thit in so they could rear axial of my 2019 Highlander. I called Orland Toyota and explained my problem. There service department said bring it in even though I had no appointment.They checked it out and found a stick jammed by the rear axial. They removed it and solved my problem. The appointment was effortless and easy. Also no charge. Thanks Toyota for great service!

Jose was a great contact person and the Orland team took care of my 2018 Prius accurately and at a reasonable cost!

As always, my last service appointment with Orland Toyota was awesome. Service was quick with work being done by a top notch technician. I was kept informed of the progress of the work. I was given my price for the services upfront. Everyone in the Service Department was professional and courteous. Orland Park really provides unrivaled customer service.

This service department is by far hands down the best one I have ever utilized. I have owned a number of Toyota’s for the past 22 years and have always had a top notch experience! I would highly recommend servicing your Toyota HERE.

Great experience!! Jose was very good would go back over other other places!

Fast service, knowledgeable technicians. They keep you updated as to what is going on with your vehicle. Lounge is clean.

Unfortunately, I had a very negatove experience with the Service Department. I brought my car in for service, but it turned out they didnt do the service I came in for. Made me question why they even took the appointment and let me leave the car there. There was also a significant amount of mansplaining and shaming for not bringing the car in sooner. Which makes no sense since they dont do that service anyways.I would like to let them know that there are strong, independent women who pay for thier service and purchase vehicles. Speaking down to me just made me realize that I will never be spending my money with them again.

I bought a new Toyota car at this dealership last year.As of July 8th, my car was fixed and Rico Lopez always smiled and was patient with me as I am deaf! Thanks so much, Rico!!!And today my car was needed to have new battery, rotate tires, oil change and and some new parts in engine. Jose asked me if I said yes because it is better for me to be safe in the winter and be safe from car accident. Thank you very much, Jose at Toyota Service.

Quick service getting my electrical head light problem evaluated this morning at Toyota of Orland Park. My new part will be in tomorrow so I get to go back, but the wait room is clean and relaxing. I liked all the texts and emails to keep me up to date with what was going on. Super service!

The Orland Toyota was where I should have taken my RAV4 (2017) for repair of cracked windshield. A nationally known window company took the repair with the full knowledge that the car’s sensors could only be calibrated by the dealership. The Orland Toyota took ownership of the final phase of the repair and worked with me to get the bill paid by the nationally known glass company. I highly recommend always take any service or repair to your dealer first!

Orland Toyota was extremely professional. They provided updates extremely quickly and I enjoyed their use of texting and messaging which streamlined the back and forth communication. There was a discrepancy regarding the cost and where expectations were set. I don’t know whether it was their fault or mine but there was a communication error. In looking at the cost for service, the overall price was in line with public information and expectations.

My review for Orland Toyota should have read 5 stars, not 4! Not sure how the four stars review got posted. Quick and easy upon arrival and good communication throughout the day. Always have my trust!! Thanks Orland Toyota

Sam Rafati is the man. I don’t leave reviews but felt really blessed to do business with this young professional. He was very understanding and not just pushing a sale on me. This is how purchasing a vehicle should be, no pressure. I’m so satisfied with Sam. If your looking to purchase a vehicle, please see Sam Rafati

I purchased a 2018 CH-R in March and I am extremely happy with my car and the service I received. Everyone at the dealership is courteous and professional. A big thank you to my salesman for his help in selecting this great car!

If I could give negative stars I would. Save Yourself the $205 diagnostic fee, take your car somewhere else. I took my truck in because the ac was not working. I was quoted $700 for a piece that at max is $80. (The labor is having the right wrench to unscrew a switch)To boot I needed a oil change and after declining the big ticket service I was informed that the were unable to complete -“oil change was not able to be completed due to a screw being seized/rusted on the splash shield.” Interestingly, when my husband took the same truck to get an oil change a couple months prior they had no problem changing the oil because of a rusty screw. Couldn’t pay me to return, purchase anything or recommend this dealership.

Got the 10k mile service completed and it took a little under an hour for the service to be competed. Fairly quick and easy.

I had excellent experience. He keep me updated with my repairs. Very helpful in accessing coupons

Just purchased a 2021 Toyota RAV4 from Shayne and it was the best experience buying a car ever! He was knowledgeable, smart and very willing to work with not only trading my car in but also my overall budget. I would also like to note he gave us drinks and snacks while waiting throughout the paperwork process. Now if I say so myself that is great customer service. I recommend anyone looking to buy a car to go to Shayne. He will definitely take care of you and your needs!

Knowledgeable crew, solid service. They know what they’re doing and will get you in and out. Highly recommend!

Wow we’re do I start. Amazing, amazing, amazing!!!! From my salesperson Brittany, to the sales manager John who took care of all the numbers and Ali my finance personnel. They were above and beyond, everyone was so friendly and professional. Love the dealer and the experience, if your looking for a new or pre owned vehicle, Orland Toyota is the place to go! Thank you to all who helped me in my purchase of my highlander. You all are truly amazing and the best!!!!

Jim was helpful and honest. I appreciated his input on my driving needs. Thanks again.

Jim Faciana once again took care of me at Toyota. Hes the best. Hes friendly and caring. My problem was diagnosed quickly and the repair was done in a timely manner. My car only gets serviced by Toyota because theyre professional and know my car from front to back.

I got my 20k service today under Toyota care warranty. My main complaint is the guy who was supposed to service and inspect my car said my car was all perfect with no issues, but my wheel is bent and cracked and dangerous to drive on if I were to hit a pothole. If I didn’t know that already and was already working to buy a new rim, something bad could’ve happened that was preventable. I’m just questioning the quality of inspection that my vehicle was given. What other things did he skip inspecting? Not only that, but he left trash in my car. I got to my car and there was plastic all over the seat, a dirty piece of paper trying to cover the floor but was poorly placed so now my floor and the door sill are scuffed and covered in dirty boot imprints. And then the online form of the inspection service is trying to charge me $60 for the service when the service on paper is covered under warranty and I owe $0. I know there are better workers that care about their work and customers here than the Mr. Marbley that I got, this poor service didn’t happen to me last time. Jim was way better and very helpful.

I went for my 40,000 mile required service at Orland Toyota and everything went well. It seems that things were returning to normal. The reception and service were great and the amenities available to waiting customers were more than sufficient.All in all, I was very pleased with this visit. The price for this scheduled maintenance was reasonable.I would totally recommend this dealership.

The staff was extremely helpful. The addressed all my concerns and explained everything to me as I don’t know much about cars. I will definitely be receiving all my Toyota services through Orland Toyota

Thank you so much for solving my car problem as you know I was terrified when I got there because my car kept going off and on repeatedly. Thanks for having one of your staff associates for bringing me home because I was a nervous wreck. Thanks again for your compassion.

I was blown away by the professional manner Jose V. conducted his job. Besides this, he showed compassion and care. Although I have been a customer of Orland Toyota for years, no past employee impressed me like Jose has. Having an employee like him at the forefront of your service department bodes well for future in the auto business.

We had an emergency oil leak on my son’s car. We drove from Tennessee, not knowing the car was leaking oil. Oil light went on as we pulled in the driveway! We went to Orland Toyota & they were swamped as it was Labor Day weekend. They were able to get the car in and repair it well before the estimated time. Thank you for the great service!

The exhaust replacement would have cost too much for 13 year old car. Jose suggested that I get the pipe repaired at muffler shop. I appreciate the suggestion.

Always great and courteous service at Orland Toyota. They are generally timely in how long service will take. And there is a comfortable waiting room. They do great work on our 2 cars. I highly recommend them to anyone needing car maintenance or service.

Was a simple service, tire rotation and multi inspection which just took about 45 min. Not bad

Jim Faciana was extremely helpful, competent and patient. A great guy that Toyota is lucky to have as a service manager.

The Service Department was very busy but they handled my appointment time right on schedule. Rico was especially attentive and not only handled my 5,000 mi checkup but fixed my CarPlay at the same time. The waiting room was clean and comfortable and I enjoyed the free cup of coffee while I waited. I was told how long it would take and they finished right on time. Great service.

Service was better than expected. Routine maintenance didn’t require any time at all, but a couple areas of concern required hours & I couldn’t stay. Jim offered me a very nice loaner so I could get to work. Far nicer than I expected & comparable to my current vehicle. My concerns turned out to be valid & whatever couldn’t be handled that day was rescheduled for another appointment with the option of a loaner. This helps me tremendously

ToyotaScheduled regular maintenance for 2015 Toyota Avalon Hybrid. I make it a point to go to dealership service departments for all my vehicle service appointments. I do this because the assumption is that I’m going to get expert mechanics caring for my vehicle. I’m willing to pay more for high quality professionals that know the brand, even for basic oil changes and tire rotations.I came in for a 70,000 mile service, an oil change and tire rotation. I’m assuming that was all that was required for a 70,000 mile vehicle, I’m not sure as the service advisor didn’t mention anything else.The service was prompt and the advisor was friendly. I like the text messaging interactions. Very efficient.However, the issue is with your multi-point inspection. I saw my report and noticed that everything was marked green. That’s always good news, but this instance is concerning because I knew that I had an inoperable front headlight. This is concerning. I asked the advisor if the inspection includes checking headlights, he confirmed that it is. I then explained that I have an inoperable headlight. He confirmed with the mechanic that did the oil change and he did indeed miss the inoperable head lamp. I then ask how something so simple is missed on an expensive oil change that includes a multi-point inspection. He mentioned that the folks that do the oil changes are only lube techs and do not have the experience that a 20-30 year Toyota mechanic has. I’m questioning if they are even mechanics at all!This is my issue. Why would I pay extra to take my car to a dealership service department for an oil change if I’m going to get the lube-tech to conduct a detailed multi-point inspection? I’m now wondering what else they missed! I’m also wondering what the difference is between a much cheaper visit to a Jiffy Lube vice the Toyota Service Department.A vehicle is an investment that will at least hold value if you take care of it. That is why I trust dealership service departments. I don’t think I have that trust anymore. It’s like a doctor visit. Why would I go to a 1st year medical student for a detailed multi-point inspection of my health and pay him as if he was an experienced 20 year board certified doctor.Not the service I expected.

I worked with John Davison at this dealership. The overall experience was fantastic. He was pleasant to work with and was available for questions about my new car after the purchase. Work with John if you get the opportunity!

Test drove car- was greatWent to buy car- they had to fix AWD 3-4 times which i had to drive an hour each time.10 MONTHS IN AND THE ENGINE IS BAD!I have reached out to numerous people and its just a run around.So sad.

Benjamin greeted me kindly. My car was serviced in a timely manner. Great place to go to service my car when necessary.

Clean facility...Repairs done to my satisfaction....Very pleasant personnel...Thanks Tony!

Tim was such a nice person! He did everything he could to make the transaction go smoothly. Asked me throughout the process of I needed water or coffee or anything else. He even sat with me the whole time all the paperwork was being drawn up, had a conversation with me and didn’t just leave me sitting there by myself. He took the time to explain all the cool new gadgets I have on my new car and also gave me his card to call or email him with any other questions! Overall a great experience.

When i first killed pulled my car into the service bay, the nice porter said someone would be right with me. I stood there for a few minutes while people walked around me. No one made eye contact or said a word. After a few more minutes i thanked the porter for acknowledging me. I get people are busy but it doesnt feel welcoming to be ignored. I mean, you actually had to walk around me... just say hello or something. Same when i picked my car up. I walk in and no smiles, no hello. The cashier and another porter are the nicest people i encounter. Think people would spend more where they feel appreciated and acknowledged from the first moment to the last? Jose, the nice man who kept in contact with me while my truck was there, was very nice.

Service is done right the first time and if something does not need to be done, they let you know. They are an honest service department.

John, the service manager, was awesome. He helped me get my car fixed. My car turned out better than I expected. He also helped fix an error that said I returned the rental car without a full tank of gas when I did return the car with a full tank of gas. He went above and beyond. It was nice working with him at Orland Toyota.

This is my second Toyota purchased from Orland Park Toyota the salesperson Brittany is awesome, if you need a car see Brittany. This is our 7th Toyota I would not buy another brand. I am pleased with the service we received always

I been buying Toyota for many years at Orland Toyota because of their great service and honesty. Jim Faciana is the must professional and knowledgeable person that I have dealt with at Orland Toyota. He is very polite and is great explaining what needs to be repaired. This is a great and reliable place to purchase a car

Love this service department. They don’t try to sell service I don’t need. They actually just say the car doesn’t need anything!

My visit to Orland Toyota went very smoothly today. I was shuttered home. My car was ready in 2 1/2 hours and I was picked up. It was a new experience listening to the tech tell me what was done to my car and showing pictures of my car so that it was not a pre-recorded message.

The sales person Brittany was nice. But I wouldn’t recommend this location the Toyota dealership in Oak Lawn is the one I usually go to. The finance manager Ali Zayyad was very rude and unprofessional. I was told several times that I couldn’t be in the room to pick what company I wanted to finance my car with instead he picked Toyota financial which I didn’t want. I’m pretty sure when they get someone to finance a car through Toyota there is some exchange of money for dealership. I wished I would have just went to Toyota in Oak Lawn.

Although the service employees are very courteous, I was disappointed that they would not make an exception when I missed my maintenance in July because I was told the mechanics were on strike. Also thought for an oil change and tire rotation- I should not have been there for 90 minutes- that seemed excessive.

I had a 2007 Toyota Sienna that I loved. My engine light came on and I was very frustrated that no one in the service department found other issues that surfaced. However, Luis was so helpful that I ultimately found another Sienna I could afford and decided to buy it because it has been my favorite car for 14 years. I have more bells and whistles on this car and he also helped me figure out how to use them. I look forward to 14 more years with this one.

I keep coming back to Orland Toyota for service, every person is very courteous. They keep my car running great and I am glad they are my Toyota dealer/service team.

I was very happy and pleased with the service. Jim Facianna was very helpful, professional, friendly and courteous. Jim took time and explain what additional service the car needed. He stayed in touch with all the work that has been done to the car, he made sure I was up to speed with the work that has been done. I was extremely satisfied with the service. I will definitely return. Orland Toyota are very lucky to heave a great guy like Jim Facianna. 😃

Not a good experience. Would not recommend. The service technicians were polite but the people on the phones were incredible unhelpful. I asked for an approximate time my car would be done and they were unable to provide it. They said I would have to talk to the technician but as they are in the same office and I was calling it made very little sense to me they couldn’t find out that information for me. The second time I called they said the person I needed to talk to was at lunch. My original time estimate was 1-2 hours and it took almost 5. I will not ever take my car there again.

Jim F. Was great to work with on the service for my Toyota Sienna. My appointment time was made for a time that worked with my schedule. They promptly took me in right away and also offered me a ride home since the recall service would take a bit of time. Jim followed up with with me about additional services that were taken care of as part of my 20,000 mile check up. Thank you for making this a seamless process.

I purchased my car from Orland Toyota and I always take it back for all maintenance. Im extremely happy for the service that I receive and thankful for the care that the service agent Devin showed me on today. Keep up the good work!

I took my new 2021 Rav4 in for suspected debris that was in ny front tire wheel well that I couldnt get to. I took it in, they notified me that they would look for debris and check everything else out too. Told me upfront what the price would be. I waited an hour. They told me everything looked fine, they even took it for a test drive to see if they could hear it.At the end, they didnt charge me the whole price and put a note in my file in case something happens in the future. They were so helpful and did such good business. You can tell they value building good relationships and not only money. I will 100% be returning for all my future service.

I love taking my car for service at Orland Toyota. They are fast and friendly and James keeps me in the loop as to the progress of my car while I am waiting.

Great, courteous service at Orland Toyota. From the gentleman who welcomed me and filled the basic fluids, to Karen, the service agent, who was friendly as can be. Special shout out to Adrian Gjergji, the ambassador of Great To See You! 🙂10-11-21: scheduled a tire replacement appointment through Laurie in Service this past Saturday. She couldnt have been more accommodating and thorough. Benjamin was the Service Agent and he took care of everything and communicated throughout my wait. Was done in a jiffy. And ran into Adrian Gjergji in Sales, who remains, the Good Will Ambassador! Thanks, Orland Toyota!

Rico did a fantastic job. He went above and beyond to make sure my experience was quick and informed. Very professional.

My husband and I know the quality of the Toyota brand. We have a 2000 Camry with over 344,000 miles we bought in 2003. We decided to get another Toyota and found our new edition (Sienna) at Orland Toyota. We were warmly greeted by Joe S. He gave us great service and made sure we got exactly what we wanted. He went above and beyond to make sure we were happy with our purchase. If you are looking for a Toyota, this is the dealership for you. Ask for Joe. He will take excellent care of you.

I love my 2020 Rav! Had a Highlander before that. The service department is excellent. I’m always in and out in a timely manner. The team is very well organized and efficient! Thanks for everything Tony!

Jose was very helpful and professional. He went above and beyond to help get our vehicle fixed and at the best price! The insurance company gave me a little bit of a hard time but he was very patient and helped guide me in the right direction. I always hear people say dont go to the dealership its too much money and they wont fix it right, however, it was actually cheaper and done the right way and I will definitely go back!! I would also recommend them to my friends and family. Thanks for making this a good experience.

Orland Toyota is an awesome place to buy a vehicle. I was treated as a priority from the first contact I made. Carolyn in the online dept was very kind. She transferred me to my salesperson Luis which was even more amazing! He was honest, knowledgeable, nice, patient & just all around a pleasure to meet. My transaction from start to finish was hassle free and I would recommend this dealerahip to anyone. Thank you for a great car buying experience!

Jose was very nice and explained everything very thoroughly. Customer service was spot on. The shuttle service was an added perk for me(the driver was so pleasant)

I was very pleased with the service of this location when I took my suv in for an oil change. Upon arrival I wasn’t scolded for being early and I was even offered a car wash which was nice. I waited about an hour and I was nervous about the wait because I had my two small boys with me. Luckily their waiting room had plenty of chairs for us to sit and wait. Devin was kind enough to mention an update to my account before service to my car was completed to avoid any surprises at the end. Devin brought out my keys and parked my car in front. Overall it was a very nice experience and this location is close to home.

Adrian is absolutely wonderful to work with. This is the third Toyota Highlander that we have leased or purchased from him. I highly recommend going to Orlando Toyota and asking for Adrian.

Great personnel and service, the courtesy drop off and pick was very appreciated. Jim is always very attentive and Jack was a fine driver.

I had a great experience! They welcomed me in, listened to my concerns, had a comfortable waiting area and were very efficient with time! They were clear with all pricing and it cost less than I thought!

Brittany was very professional, friendly and knowledgeable. She took the time to go over all the features of my 2021 Rav 4 hybrid with me.

My service appointment was great and if you are also into technology then it was even better. I received a text message after the mechanic inspected my vehicle with a link to accept or decline services with a quoted price for each proposed service item. Included was a narrated video of my auto from the mechanic showing me the condition of my auto that caused the proposed repairs. I found that to be very cool.

Service was great, Jose kept me informed on everything and answered all my questions. Definitely will continue going in for all my services at this location.

Orland Toyotas service department always exceeds my expectation. Thats why I depend on them, I know they will fix any problem I encounter. Thank you for being Reliable!

We were very unhappy with our vehicle service at Orland Toyota. Our service representative spoke very kindly to us, but he failed to follow our service request instructions which resulted in the visit costing us double. When we went to pick up the car which unfortunately we needed to take that evening we asked for the service manager to request a price correction. Since he was unavailable we spoke to the sales manager. He was also very nice, but he couldn’t correct the invoice error. I paid the full fee under protest. I subsequently left three messages for the service manager which he never responded to. I did reach him eventually, and he said that he would look into it. He never phoned me back. I would not recommend having your vehicle serviced at Orland Toyota. If you do hopefully you will be luckier than My wife and I were.

Outstanding service, I love how they kept me updated on every little thing that is going on with my vehicle. Awesome service.

JIm FACIANA (Sales Consultant) is absolutely WONDERFUL. The GREAT CUSTOMER SERVICE I continue to receive every time I visit Orland Toyota is priceless. He is always professional, courtesy and pleasant, and very knowledgeable. He makes sure I understand the entire process. Thanks You Jim for the extraordinary service you continue to provide for both me (Linda) and my twin sister, at are senior citizen age. Also Thanks to Orland Toyota for Excellent Service.

My wife and I have purchased several toyotas from Orland. Our service manager Tony is very helpful, keeps us informed on whats being done. Never an issue. Other employees are always friendly. If your Toyota needs service, bring it to Orland Toyota. If you need a new/used car talk to my sales person Brittany Ellison the BEST !

I wish i could give a 0 star. I purchased a used Lexus RX350. First I was charged 500 + Financing for a paint job that I didnt ask for and wasnt aware there was a fee. I waited over 3 hours to even see a finance officer I had to leave and come back the next day. I wish i hadnt, but I wanted the car. They tried to finance me for 12 percent when I came in with a pre approval for 6. Oh then they were able to match with Toyota financial. SMH. Last I bought my car April 2 and its now Mid June and I still dont have my plates. I have been riding around with an expired permit for nearly 3 months. I have called about me not receiving my plates several times and left messages the Dealership Manager Hector never returned any of my calls. I also researched that they are no longer a member of the Better Business Bureau. I still have not received a call or email from the dealership.

Just purchased a Toyota Avalon limited hybrid from Shayne and it was the best experience buy a car ever! Knowledgeable, smart and very willing to work with us. I recommend anyone looking to buy go there first.

My experience was great. I was signed into my appointment soon after arriving, and was offered a complimentary car wash, which I accepted. Ive had to ask for a car wash in the past. My wait was about an hour past my appointment time, which wasnt bad, and my vehicle was brought to the front of the building when the work was completed, instead of me having to walk to the lot behind the building. My technician was friendly and courteous. I have no complaints regarding this visit.

I like because is fast and jose es very polite whit the customers

Efficient service. I had an appointment for an oil change and needed to add on some additional work the day before. They were extremely accommodating and it was able to be done in a reasonable amount of time.

Toyota in Orland has service my 09’ Camry for 6 years. With professionalism and quality of high standards, I’m always pleased with their recommendations and craftsmanship to keep my silver bullet on the road. James F. has been at the helm and my go to guy, who has never failed to accommodate my car needs or my concerns. Toyota your lucky to have an attentive, resourceful and friendly spirit working as one of your best service men.

Louis is the best salesman I have ever met, wish good luck always be with you,man

Outstanding I couldn’t have a more pleasurable experience. Karen and her staff were fantastic. Not all parts were in stock and Karen gave me a loaner that was beautiful and a fantastic ride and handling I’m jealous.Thank you so much!Mary McGlynn