Mr. Holmes is a very knowledgeable and patient sales associate. He answered any and every automotive question I asked. Even, his morale regarding the dealership was so positive. I really like his calm demeanor as we progressed through the sale. There was no urgency to push the sale. I had a chance to talk about what I wanted and understand what I was getting.

Andrew is the absolute best person to buy a vehicle from! Even with all of the craziness of COVID causing delays all over the place outside of anyone’s control, Andrew kept us in the loop throughout the entire process and made the paperwork and pickup process a breeze. Couldn’t be happier!

Terrible customer service. The salesmen and the financing manager really didnt have a clue. First, I wanted to test drive a vehicle I was interested in purchasing. They could not locate the keys for that vehicle that was on their lot. They brought another vehicle and said well they all drive the same. So in my experience and hopefully you can relate, you can drive two of the same make and model vehicles and they drive, and ride completely different. Thats the point of test driving the same vehicle you are interested in purchasing. Then we get to the numbers portion of the dealership. When I presented accurate mathematical numbers they came up with every excuse and charge in the book to justify their amateur knowledge and negotiating skills of coming to a reasonable monthly payment. I was told well we do this everyday, we should know what were doing. On the national Jeep.com website there are current incentives and offers and this dealership wouldnt honor them. Figure that one out. There are two other dealerships in the area and I recommend not wasting your time going here. Really disappointed in this dealership.

George and Max are awesome! Already discussing of using them in the next few years to replace our other car. Tom was very easy to work with regarding finishing touches (anti rust) and called ahead of time to ask us for this to save us time. From test driving, signing paperwork, to pickup, Northtown was so easy to work with.

Many Hugh fives to Will Zylinski! This is lease #6 for our house hold w him & very interaction is nothing short of excellence!!! He is extremely friendly, knowledgeable & efficient. 10/10!!!!!

Hands down the best car buying experience I’ve ever had. I originally went in to test drive a particular vehicle but ended up not liking it. Dan tried to get a better feel of what I was looking for and suggested a couple different vehicles in my price point and style. I ended up finding a vehicle I loved. Dan was patient and genuinely came across as wanting to help me. I will suggest this dealership and Dan to everyone I know looking to buy a vehicle. Thanks again for the awesome experience!

Marc was a great salesman, very honest and helpful. Paden helped speed things along when the department got busy and the team worked very well together. Knowledgeable and down to earth. Would definitely recommend

Great experience on buying my first car...easy to do great sales ppl..shout out to Zac...

Mark B. Was attentive and intuitive, helping me find what I wanted quickly. He went salesmanship as he was relatable, friendly and down to earth. He was easy to talk to. .Mark is still helping me with a few minor things snd I feel he is looking out for me. Tom in finance was also very gracious with his time and explained everything with clarity so that I could make the best decision for myself. I’m Very happy I chose a Jeep yo purchase and found this crew st this location.

Really disappointed with my experience here. Went in to talk about getting out of my current lease early and into a new lease. I was able to do that and told that all I would owe is my payoff of the current lease (which was rolled into my new payment). Ended up getting charged $1087 from the bank for worn tires and a turn in fee. Never have I had to pay the end of lease fee when staying with the same company (and I’ve been leasing for 10 years) but because the salesman put me with a new bank I had to pay that…without anyone disclosing it to me of course or giving me the option to stay with the current one. I have excellent credit and never missed a payment so I’m unsure of why I wouldn’t stay with the same bank. Also was never told anything about my tires, that they were worn or I’d have to replace them before turning in. They just did the deal and took my car without talking about the inspection. The bank blames the dealership and says I should have been told about a pre-inspection of my vehicle before turning in that I could have been there for. I called Austin - the salesman - and says there is nothing they can do. This is after he asked me to give him all 10s on the review of course. Definitely will not go back to Northtown for my next lease.

Andrew was the best to work with! Even with the chip shortage affecting the delivery date of the vehicle, Andrew maintained regular communication so I was always kept in the loop. He did all of the paperwork before I arrived so I just showed up, signed and get my Jeep. Will absolutely go to Andrew next time my family needs a vehicle!

My husband and I stopped into NorthTown on Saturday as my lease was almost up in October. We were greeted at the front desk and were immediately assisted by Brandon. Within 25 minutes, we had made a deal as we already knew what we were looking for and had a price in mind. Brandon sent us home that same day with a new 2021 Jeep Compass. All of the staff we encountered were extremely friendly and professional. We definitely will be back in the future.

Wish I could give 0 stars. Took two and a half weeks to get an appointment to fix the seals on the front differential of my truck, only the dealership could do this because other shops apparently dont have access to this tool. Mind you I set the appointment up and told them what work needed to be done on the truck, as another shop told me it needed to be fixed and they could not do it. They had my truck for over a week with no communication on what was going on. On the 9th day when I finally called them they told me my truck was all set to go. When I arrived at the dealership I only charged $160 for a service that was expected to be around $1500. Half of that $160 was them charging me to tell me my front differential seals needed to be replaced. They CHARGED me to tell me the reason I set the appointment up in the first place. So not only did they waste 3 and a half weeks of my time on not being able to use the truck (2 and a half weeks to wait for the appointment and 9 days of them having my truck) but they never did the work it went in for AND charged me for info I gave them in the first place. Will NEVER do business with them ever again. Waste of my time, my businesses time (This is my truck I use for my business) and a waste of money. Will never recommend them to anyone ever.

George is the man!!!! Definitely would recommend going to him if you need a vehicle.! He wasn’t one bit pushy or anything like other dealers! The other workers were awesome as well especially Tom he took time explain everything and went the extra mile to get me what I wanted with my vehicle!

I had a good experience besides the fact that the vehicle was not detailed very well and was pretty dirty on the inside of it. The seats were not cleaned and seemed that that only part cleaned were the floor mats and the carpeting. Other than that, it was a good experience.

Everything about my experience at Northtown Auto on Niagara Falls Blvd. was positive. An air of friendliness and helpfulness prevailed from beginning to end. The salesman Jim Schreck was extremely helpful and listened to my automotive needs and desires. He answered questions and was there to assist in every step of the process. I never felt pressured and would highly recommend both this dealership and sales consultant without reservation. Thank you Northtown and Jim.

Mark provided a level of service unmatched by any experience I have had prior. He made the car buying process fun and easy. I will certainly be back for my next vehicle!

Andrew, Tom, and Joe(who’s retired) we’re all very helpful throughout the process. I was originally supposed to work with Mark however he was on vacation but he still led me to the right people. The entire staff was completely transparent the whole time and I enjoyed buying from Northtown. You don’t get honesty from car sales people often but everyone I have come in contact with at the dealership was 100%! Andrew even got me a cup of water and rode with us in his Jeep to the gas station which was awesome! I have never heard of a retired worker and someone on vacation being so helpful throughout the buying process. It is greatly appreciated for all that they did for us.

Scheduled an oil change for my vehicle and the then decided that the vehicle was to tall when I got there to do the oil change do not recommend them for any service work!!

I’ve honestly never had a better experience at any dealership before. The staff were extremely nice (at least my salesman)and I didn’t feel like they were trying to make a quick buck off me. It wasn’t a on going running back and forth with new numbers and then the manager comes out and says this is the best we can do and all that junk they normally try to do at a dealership. It was straight forward and I felt like the salesman was actually trying to help me out in getting into a new vehicle. I highly recommend northtown to anyone who’s looking for a new vehicle and dosnt want to feel the pressure that normally comes with it. I will definitely be going back in the future.

Best dealership experience I have had in my 46 years. No pressure, entire staff was beyond professional and friendly. This is how a car-buying experience SHOULD be.

Austin was great, I am so happy with my purchase here! This location is small and personal which I really like. it doesn’t feel like a bunch of salesman running around scrambling. I’ve had my eye on a wrangler for almost 10 years and now I’m finally driving my dream car! All the managers were very knowledgeable as well who assisted in the sale. This made me feel very comfortable with my purchase. Definitely will be returning!! Thanks guys

Dan was most helpful and courteous. The price was right. Very happy with my truck. Tom ironed the financial details beautifully. They were all very nice, informative and diligently took care of all my concerns.

This dealership is a joke and a waste of time. Did an online trade appraisal and it gave a range. They followed up with an email saying they’d be willing to offer higher than the upper end of the range and to come in for an appraisal. Went the same day. Guy came in and took pictures without saying as much as a greeting. After waiting for some time, I enquired if they could call me with a quote. They said they’ll offer a quote in a couple of minutes. They came back with $6000 less than another dealership in the area. We left right away. I would NOT recommend doing ANY business with such people.

The whole process was excellent! I started shopping for a car on Monday and didnt think id be buying one that same day, let alone leaving with one that same evening! I was looking at used cars, and Northtowne (sales rep Max) was able to get me into a brand new Jeep Compass with all the bells and whistles for basically the same monthly payment as a used car. My sales rep Max went ABOVE &BEYOND for me and helped me make a decision that would usually take me days/weeks within minutes without being pushy. I cant thank him enough!The guy (I think his name was Brad?) that helped with financing was also great and showed me four different scenarios on the financing side of things to make it easier for me to understand. Hands down, best experience ever!

Austin was a great sales consultant! He worked quickly to get me the vehicle I wanted. I did not have to spend any more time at the dealership than necessary and Im happy with my deal!-Tony

So far this place has been okay there were service department is good would recommend them as much as really dont know them too well only been there once or twice but those two times they had nothing wrong try them got nothing bad to say

Dan at NorthTown Dodge went above and beyond for me and my father who were both planning to purchase a new truck at the same time. I had just drove from Kansas, and was only in town for 2 days, what should have been a very stressful day ended up being a great day at the end. Thank you again so much for hooking us up, and everything that you did for me and my father!

Good place nice people. Needed hard to find parts for my Wrangler. They did not stock them but where able to order them for next day delivery.

I went in initially to get an appraisal on my vehicle for a trade-in, but instead I left w/ another vehicle. Totally unexpected & excited! The salesman & manager were very nice. I highly recommend Northtown CJDF to anyone looking for a vehicle; & ask for Brandon Baum.

Bait and switch tactics used here. Go in to look at trucks seen in an ad on their website and was told the best monthly payment would be $200 more than the ad on THEIR website and the salesman actually said the ad is a gimmick to get people in the door. Go elsewhere if you want fair sales tactics.

I have bought most of our vehicles from Northtown, the latest the other day. I have always had excellent assistance in picking a new vehicle from Mark O’Connor. He had always been friendly, fair and willing to find what I want. He is one of the main reasons I shop at Northtown. The other is the service department. I definitely would recommend them, and look up Mark if you need a new vehicle.

Ive been here 3 times checking out Jeep Wranglers. Havent been acknowledged once. Ill take excellent customer credit score elsewhere

Zak was great he showed everything I. Need to know on the Jeep everyone was wonderful helping me I had a wonderful experience at NorthtownJeep place and I would go again when my lease is up. I recommend anybody to go there it a great place and wonderful staff.

Just leased a new Ram 1500 Warlock from Northtown. Kyle Conover was amazing! Everyone who assisted with all of the final details on getting me the best deal possible were great and they are an incredible team. HIGHLY recommend for anyone looking for a vehicle to give Northtown an opportunity to get you into something that will fit all of your needs!

Great service Marc OConnor was an excellent salemen. Extremely responsive always available to chat.

Great dealership with a super staff. Jim Schreck my salesman bent over backwards to find the new car I wanted. He went the extra mile to make sure I was not only happy with the vehicle but it was a great deal... I enjoyed the whole process and would do it again in fact I have been dealing with Northtown for many years. Thanks Northtown and Jim Schreck.

Andrew made everything very easy for me and got me exactly what I asked for. I will be a lifetime member. A plus service from start to finish.

Hands down the best car buying experience I have ever had. Austin made entire process seamless. From the test drive, to negotiations, to pick up, I was throughly impressed. He was extremely well organized and knowledgeable. All the paperwork was complete and all I needed to do at pick up was sign. I have spent countless hours at other dealerships waiting to pick up my new car, due to scheduling conflicts, lack of preparation by the salesperson, etc. Not with Austin. He truly values his customer’s time and takes tremendous pride in providing excellent customer service. He is a true advocate for his customers. I highly highly recommend not only Northtown Chrysler Jeep Dodge Fiat but Austin Mackay as well. Well done.

I never knew this process could be so easy and enjoyable.

We had an amazing experience here at Northtown. Andrew Nusall was amazing, answering all of our questions and helping us pick out the right vehicle for our needs. We will definitely be recommending Andrew and Northtown Jeep to all of our friends and family. Thanks again!!

Very happy with the entire experience. My salesman Marc was very professional, but not overly aggressive. I felt I got a decent deal on a great vehicle. The team as a whole were very helpful and pleasant.

Dan was awesome! Service was great and he followed up to make sure everything was good. Couldn’t ask for a better experience.

Great experience at Northtown due to my salesman Andrew Nusall. He made the process so easy for me and I couldn’t be happier with the whole experience. 5/5 stars!

A huge thank you to Gerald and Tom with giving me the best deal! For signing for my first lease it was extremely wonderful to have people answer all your questions and concerns you have! Very smooth and easy process they made it for me and I’m extremely thankful for everything! Will absolutely be going back!

The salesperson was extremely knowledgeable and informative. It was a very pleasant experience and I would strongly recommend this dealership to my friends

Great and fast process. Was able to sign all documents with an hour. The finance manager and Austin was awesome. They gave me a freaking deal and was able to leave with a lower monthly payment than I expected. Go get you car there.

Great experience picking up an 06 Honda Accord for my son. There was a little hiccup with the battery but they addressed it immediately and quickly and we felt confident in the service provided! Thank you Northtown!

Jim at Northtown was one of the best people we have ever worked with. They were able to get to the price I was looking for and there were no games. One of the greatest experiences we have had at a dealership! Highly, highly recommend!

Great experience. Could not have gone smoother.

This was the quickest car buying/leasing experience Ive ever encountered. The associates are great!

5 star salesman Gerald is the guy to see! This was our 3rd vehicle from Northtown and by far the easiest. Gerald showed me 3 vehicles to make sure we covered all the options, to help me decide! Above and beyond is the service I received! Looking forward to vehicle 4 from Northtown and Gerald at Jeep Dodge on Niagara Falls Blvd. Thank you! Side note: We miss getting tgise delicious cookies lol.

Rushing, not really spending time listening (warranty work). Seemed upset the with the whole job. Then told to see the other person to handle.

Great experience. Good friendly professional service.

I worked with Andrew Nusall to get into a new lease on a Jeep and he made the process as smooth and painless as possible! Everyone at Northtown was very professional and pleasant to work with, will definitely recommend Andrew to friends and family.

Everything was great. Brandon took very good care of me and what I was looking for in a car.

Northtown Dodge did a great job with the order and delivery of our new 2021 Dodge Durango. The delivery process could not have gone any smoother. I appreciate their hard work and dedication to customer satisfaction.

Have been taking my van to Northtown for service for a few years and have always had a experiences. Scheduling, drop off and pickup are super simple and the service is always fast. Decided to look for my next van there and I worked with Zac in sales. Everything was fast and easy. I got my new van the same day I went in and was pleased with the whole process!

Routine maintenance on my truck everything worked out very well very efficient service

I want to thank Dave in the Service Dept. for all the help he has provided for me over the years since I bought my Jeep Wrangler from Northtown. He has always gone the extra mile to provide positive customer care. When I buy my next vehicle from Northtown, it will be solely due to the professional treatment I have always received from Dave. Hope to see you in the showroom soon. Phil Stokes

This dealership was able to get me out of the mess that Joe ciconne got me into, thanks to Marc! Very please with the service, I could have taken the jeep that same day if it wasnt for other obligations. Thank you very much !

My salesman Austin was very impressive and knowledgeable. I went into the dealership knowing what my needs were and the amount I wanted to spend monthly. Austin went above and beyond my expectations and my payments were under what I requested. It was a great experience!

Just leased a 2021 Jeep Cherokee Limited, and my experience was fantastic. Paden and Tom were very professional and thorough from the time I walked into the door. I would highly recommend to anyone looking for a vehicle.

Northtown Jeep was one of the best leasing experiences I’ve had in a long time. Andrew Nusall was professional, informative and really listened to what I was looking for in a car. No gimmicks here! I walked out with a great car and will be back to Northtown for future purchases.

We went looking to upgrade our car and do a trade in. Sales man wanted to run our credit without giving us any info on what they would offer us for trade in. Overheard him talking to a older sale man who told him if we would not run credit then dont deal with us. Well after that he stopped dealing with us and treated us like we were annoying him. We left and bought a new dodge at a different dealer about a hour after our visit there. Do not recommend.

Northtown was great to work with! Everyone was super nice, including my salesmen Andrew and Mark (they worked together for me!) The sales manager came over and explained a program I was confused about and the process was super quick and easy. I know buying a car can be a pain and something people dread, but I think I was there for collectively an hour between my very first visit and signing all the paperwork. Highly recommend!

I brought my jeep in for a oil change and inspection. Since I was there I asked if they fix a leak on my passenger door . it leaked when it rains. It was a couple hours which was good. The replaced the entire door seal. It cost more than I thought. It was just under $400. Well the next time it rained, it leaked same as before. Obviously I was not happy to see that. Especially since it cost so much. I called and told them and made an appointment for them to fix it again. Since it didnt do a thing the first time. This time it took all day. Dropped my jeep off at 8:30 AM I didnt get it back till about 4:30pm. They said they just had to bulk up the seal a little more. Well they charged me another $154. That is so wrong since they didnt fix it the first time. Unless it was really a problem they should not have charged me again for the same job. I am a business owner myself and I would never have charged again for the same job. I do not reccomend going to them. I told the guy who cashed me out I wasnt happy and he didnt care at all. He said he didnt do it. Very poor customer service and overcharge for everything. Do not go there unless you want to give your money away.

Everyone was super kind and helpful. After having bad experiences at multiple different dealerships, it was a relief when I finally came to north town. Definitely will be returning in the future.

Brought Our Jeep in & were taken care of by the Crew. Great Job. Very courteous. Night waiting room. Coffee & Tea.. water too.

I’ve been working with Northtown Dodge, Ram, Jeep for about ten years now. This go around our former salesperson Matt Baglio, who recently moved into finance, hooked us up with Mark O’Connor. I liked working with Matt because he was just a good dude, no nonsense. He would call me when the best deals came around, very proactive. Then, I’d be in and out of the dealership with a new Ram in less than an hour. This time around Mark was exactly what we were looking for in a sales professional. He set everything up for me via phone. I showed up, signed the paperwork, dropped a payment, and left with my new Ram in 30 minutes. It was a record! And I love my new truck! Thanks to Matt, Mark, Mark’s intern, and the entire Northtown sales team for your efficiency and honesty. I’m looking forward to hooking my wife up next!

Northtown Dodge Jeep and Chrysler are a lot better than Cerkoney Chrysler complex I give Northtown a thumbs up and service and everything through the one of the best car dealers I ever dealt with I hope I never have to deal with Joe Cecconis Chrysle or ever again Northtown Dodge dealer is where I’ll go for my vehicles from now on

I always get in and out with my 17 RUBICON. 2 day was differrent. Not the dealerships fault THANKS to NYS roads, 5 hrs.

My purchasing experience yesterday was great. Austin (sales) and Tom (Finance) made sure I was happy, and did their very best to make me comfortable with the sale. This is the 4th time I have purchased from a dealership, and the only one of which I left feeling good about the transaction. Did I get the absolute best deal? On the purchase, yes, on the trade, no. But I am not unrealistic (like so many of the negative reviews here) and understand that trade-in will always be lower than selling private; when you choose the easy route, you make less. The dealership has to make money or it is not worth it for them. Period. I could not have asked for a better experience. Thanks guys!

Great dealership, Jim was awesome, got my Ram truck there, then fiance went and got her Honda Odyssey there. Very pleased with there financial department as well, went above and beyond to get us the monthly payments we were comfortable with.

Cool people great service . Very accommodating. What else can I say

Great place to buy our lease your next car or truck. State of the art showroom, great service dept and friendly and helpful employees. Huge selection of vehicles.

After today, I hope I never have to come back here, and that is not at all an exaggeration. I needed to take my car in for a warranty repair and figured I would get the oil changed too while I was there. When I originally called to schedule the appointment, they were telling me I should probably just leave my car there. I kept asking them how long it would take just so I could plan out my day, especially since I didn’t know if I would have a ride home- The woman would not answer me. Went to the dealer for my appointment and they’re trying to sell me oil change packages and convince me to rotate my tires when my car needs to be turned in within the next couple months anyways so that would be a waste of my time. Finally got my car back after the oil change and the cost came out to $70 bc they charged me an extra $15 for something I didn’t even ask them to do. What an absolute headache.

It was a great experience and Austin was very helpful and easy to get along with. I would recommend them to anyone getting a new vehicle.

Best experience ever in a dealership. Easy as 1 2 3. THANK YOU NORTHTOWN CJDF for me new beautiful Jeep! 💚✌️

Great Service!!! Awesome sales Rep. Brandon was extremely helpful in sealing a purchase in which he communicated with me on a high level. I Highly recommend a visit to this stellar crew of professionals!

I recently bought a brand new 2021 Ram 1500 5.7 V8 Hemi eTourque Night Edition from Northtown Ram and I couldnt be happier with my experience. Andrew was a great down-to-earth salesman who wasnt pushy and made it a very smooth, comfortable buying process, unlike other typical car salesmen Ive encountered. He really did what he could to make sure I was happy the entire time. Best car shopping experience for me in a long time and I will absolutely buy from here again.

Great customer service, gave us what we wanted for our trade, great salesman Jim Schreck!! Love my new Jeep Grand Cherokee Trailhawk!

Dan Luppens made my leasing experience an easy one; he was attentive and presented options for me within my price range. I didn’t expect to be driving a new vehicle home the same evening, but Dan and the staff at Northtown made it happen!

Best service department for keep in Western New York!!! Great customer service, very nice people, you need to go here if you own a jeep

Such a very pleasant experience. Mark was awesome! Took his time with us and went above and beyond.We would recommend anyone looking to purchase a new vehicle from Northtown!!Definatly 5 plus stars. We are extremely happy! Thanks again Mark Oconnor!!I love my new jeep!!

Great customer service and patient. Didn’t feel forced into anything either. Highly recommend.

I had such a great experience working with Andrew ! He was professional and efficient in finding me my next jeep.

Service here was great! Mike and Andrew went above and beyond to not only give me a great deal, but to also ensure that I had the exact details I wanted in the car.

I recommend this dealership... good experience!! hassle-free

Had my car for a whole month never called me to give updates on the repairs on my vehicle please stay far away from the service dept

Great service and car was disinfected, I was very pleased with their service.

I have taken my Jeep Renegade here to be serviced as long as I have lived in the Buffalo area and I wont take it anywhere else! Everyone in this service department that I have worked with has been great! Very polite and wonderful about staying in touch, keeping me up to date about whats going on, helpful about explaining the nuts and bolts as well as options for moving forward, and upfront about pricing! They have always been very efficient and prices have always been very reasonable. I have had nothing but excellent experiences here!

LOVED our sales person, Payden! He was friendly, knowledgeable and not at all pushy. The whole experience was extremely pleasant and also, thanks to Payden it was fun!

I had a great experience buying my vehicle. Austin did a wonderful job moving the process along.Art Jones

Thanks to Gerald and John for your time. The entire staff was very professional and pleasant to deal with. I hope to purchase the car I was looking at.

A huge thank you to Northtown and Mark OConnor for getting me into a beautiful new vehicle!!! Their customer service is extraordinary and cleaning/covid procedures make it easy to feel safe while in the delearship and test driving!

Great people, very helpful and no pushing sales techniques! Mark O’Connor and JR took care of all my needs, so happy about my new 2021 Ram Big Horn! Thanks for the great service

Very good quality dealership. I had not bought a car for a very long time. I did my homework and determined that I wanted to Chrysler Pacifica. I searched all the local places and that solidified what I wanted but they didnt have the specific options I was looking for so I started looking farther away. Northtown had the vehicle I was looking for and in the price point that made it worth travelling for. The dealers helped me through the process, I was able to do all of the documents at distance. I was very happy with my experience. They did a great job and when there was a little issue they stood behind their reputation of quality and made it right. I really appreciate their professionalism.

Jim Schreck is the guy to go to for your car needs!

Jim Schreck was great salesman for me, very nice and easy going. Not pushy like some salesmen can get like nor did he try to sell me a more expensive truck like I’ve experienced at other dealers. Got me a good deal on a truck and the process was very easy. Will be using him again when it’s time for the next truck! Thanks Jim! & Northtown Chrysler!