My overall experience with Service King Collision Torrance has been great. I only have nothing but good things to say about this auto-body shop. Especially the service front office employee, Pedro. He was a really easy, warm welcoming type of individual. I was surprise to see how they offer Uber rides (ride back home and back to the shop) to their clients whenever they are coming to shop to see any kind of update on their vehicle. Honestly, I totally recommend this shop, if I havent already. I am only speaking from my own experience. Again, I would totally comeback to these guys whenever (hopefully never) I get into another auto-accident.

They did a great job on my car, they kept me informed about my claim all the way through,Anthony was the coordinator, he took care of me and my car .From start to finish.I have done business with them in the past and I will continue for any problems I may have in the future I recommend them to anybody

I was scheduled to take my car in for repair. One I got to the shop, I was informed that the car needed to be transported 50 miles away for repair. Also the person proceeded to tell me that the business is operating without manager and the work environment is very bad ( he actually said f… u.). I canceled the appointment and took my car to another shop. It is the worse service experience ever. Stay away from this shop!

I thought they did a good job. Less expensive than I expected, maybe because it was through the insurance? I dont know. But they stayed in touch through phone and text. The outcome was good.

No lidership no materials to work not even have a measuring system that works they have a lot of problems there

If I can say one thing right off the bat, it is to PLEASE VISIT ANOTHER SERVICE KING OR CONTACT YOUR INSURANCE TO BE PLACED ELSEWHERE. The lack of professionalism, time management, and overall rude customer service was evident at the first meeting. Ellie, the phone clerk, was a complete mismatch system of coordinating and connecting me with other staff who was able to schedule a repair on my vehicle. It is so, so sad to even speak to management - Robert (who by the way was moved to another location immediately midway my repair process). They attached a fraudulent part to my vehicle and once I called them out on it, they told me to keep it on the down low and not let anyone know. This place is a scam! I hope insurance finds out about this. I visited this location atleast 4 times, each time being told something else and having something else done. Please do not waste your time here, I promise itll keep you rethinking your life multiple times lmao.

Very unprofessional work they do at this place. I had my car towed here after I was rear ended and my car was undriviable, it was raining really hard that day so I went with the closest body shop listed on my insurance. My car was left with so many gaps it is incredible how they would let a car go saying it was fixed. I am still in the process of getting it inpected elsewhere. Please people do your due diligence before going here. I am taking my time to do this review to avoid this happening to others. They did a very poor job on my car. Very unfortunate how they charge high prices to insurance companies for the poor job they do. Report these businesses so that they are hold accountable.

This location has changed from Performance Paint and Body (whom we had used a number of times), to Service King. It was nice to get text updates which kept telling us that our car was on track to be done on time, untill the last minute when it ended up getting pushed back more than an additional week. After a couple of the extra days they took care of a rental car for us. That was very professional and shows that while stuff happens, they are willing to make it right. Thank you for that!The service is very friendly, but unfortunately they brought our car out with two SMALL dents remaining in the area they had spent 1 MONTH repairing. The rest of the work looked great. To their credit, they offered to have the dents repaired mobile to save us the hassle of brining the car back in. Just not sure how this got past their quality control.Regardless of the two issues, overall it was a good experience and I would use them again. They stand behind their work.

They are rude and unprofessional! They care just about making money! The worst is the manager who completely doesn’t want to take responsibility, he is running this business to the ground. Because of his management I didn’t get my car repair for the long time, took them almost 2 m-c and his response was “I can’t get parts for your car because of the coronavirus and vendors don’t deliver”, but he had my car before pandemic started and my car was sitting there for almost 2 weeks (waiting for what, I don’t exactly know). Then when it come to cover my rental car, my insurance covered 1st month but second month it should be split half/ half insurance and repair shop. When I asked manager about that his response was “why should I ?!” Are you serious? He didn’t order parts for my car in time because I guess my car wasn’t his priority. And just to mention, I am a nurse and I needed my car more than anyone in this time.Never ever use their service!!

My experience at Service King was fantastic! Hector is the General Manager and was extremely professional. They completed the insurance related work perfectly and on-time. They also gave me a great deal on some additional non-insurance related improvements. Complete satisfaction. Thank you Service King!!

This place is a complete scam! I got into a fender bender that barely caused any damage (I tapped someone’s spare tire on the back of their vehicle going under 10mph) and they told my insurance company I caused over $7k worth the damage.When I dropped my car off to have the hood repaired we popped my hood and no damage was done internally. Then when I went to pick up my car the representative told me they replaced tons of different parts throughout the vehicle. I repeatedly told them I knew the parts they claimed were damaged were not. But the guy who handled my case kept assuring me they were. After showing him I took before photos of my car, he finally said he would show me the parts they replaced with the prices to help me understand where the $7k came from. When we went to look at them on his computer he realized they forgot to install multiple parts they charged my insurance company for, including the Logo on the front of the car!!!!My auto insurance is now double the price it originally was. I had no idea what I was getting into and once they did the repair I couldn’t do anything about it. Getting an attorney was not worth the fees. Just be aware this place will scam your insurance company and then your monthly bill will go up....so basically they are scamming you. Stay away from this place!!!

Thank you all Service King you guys surpass my expectations when I picked up my car looks like the first time I bought it. I picked up my car even before the estimated due date. You guys run the extra mile to bring a smile on my face. I’m so thankful for such as professional customer service from Karen, Kody Jackson, Hector (manager) you guys deserve Two thumbs up!!! I didn’t have the chance to meet the repair techs but you guys did an awesome job!! I will recommend Service King anytime!!! Keep up such as great work guys!! God bless u all

Bad service, also they dont use genuine OEM parts

Prompt service, very nice people

They claimed they fixed my tire but they didnt. Seemed like they just wanted to get me to leave without doing any work. Jose kept lying about the fix, insisting that it was complete when it wasnt.

Did good job on my damage. Had to clean off the paint film off my front window

Actually they shouldnt even get the one,Took my truck to them based on the stupid ratings and turn out to be the worst experience so far.Although the turn around time was prompt, it was due to the sloppiness of their work. I have to have my 2018 CX9 completely detail inside, even tho they work on the outside because it was completely cover with all their dust and paint. in addition, the customer service just make this even worst. I took my truck back the very next day to show them how bad their work was and the Manager looks at me with a confident face to tell me they will fix the issue, the work was done over 2 months ago and I have to receive a call back to bring my truck in. If this wasnt enough, I have been trying to reach the so called manager for the last 3 weeks and I just get the round around.By far the most unprofessional company I had to do business with.

This repair shop is absolutely terrible. We brought our car there about two months on a recommendation from Geico. Our car was deemed a total loss due to minor frame damage, but was still drivable. Since it was still drivable, I had it towed to me while I was at work since i had been taking the bus to and from work, and thought this would be a good way for me to be able to get the car instead of arranging a ride to go pick it up. This is where things get very frustrating. They failed to notify me that while the adjuster had inspected the car, he hadnt closed the rear window properly and this had caused the lights in the car to stay on and kill the battery. I understand that the battery didnt die because of them, (it was the adjusters fault for not closing the window) but they knew the battery was dead, knew that it was being towed to me during work so that I could drive it home (I told them this on the phone) and they didnt mention anything to me about the battery being dead. I called them after and confronted them about this, and they didnt even have the decency to apologize. They blamed everyone but themselves. They claimed they didnt know the battery was dead despite the tow truck driver telling me upon arrival that it was dead. The way I see it, they genuinely didnt know the battery was dead - meaning they dont keep an eye on the cars in their shop, or they knew it was dead and didnt want to take responsibility for that. Either way, this shop is not the place to bring a car if you want someone trustworthy repairing your car. There was no remorse for the inconvenience their shop caused me, so I wouldnt trust them. Wish I had read the reviews before taking my car here.

I had great experience with service king they kept me updated on progress of my car. Carlos gave sensational customer service and I highly recommend him and Service King

We have been waited over a month to fix our car but parts are not right color and detail. so many time they change the date of our car to pick up. because of they order wrong parts. Even they say fixed it, It was not fixed right. Aweful experience and wasted our time and money. They even lied to insurance company that the pick up date.I am so sad that we trusted this company.Manager should check all their vehicle that they think it already fixed. Im not car expert but even I can see the difference but they couldnt？so sad.

My wife had her bumper repaired there. Everything went very well: work was well done, done on time, and people were all courteous. Price was very reasonable.

Took a long time to fix, but there was a lot of damage. They forgot to put something on the car, a Chrome piece. Not only a piece that was replaced is the wrong color. I need to take the car back to get repaired again to fix both issues. The dealership started that the parts they used do not seem to be authentic, they are looking into it; that scares me. The dealership is worried about the installation was performed correctly too.

No Updates On My Car, Said It Would Be One Or Two Days Turn Into A Week.

Absolute worse customer service! I came in to get my Tesla Bumper fixed and asked for a replacement bumper. So they were suppose to order the parts and told me it would take some time. I called back after 2 months to ask for the status and they never put in the order. Then i reordered the part and called back 2 months later AGAIN and they dont have any record of the order being placed. What a waste of 4 months!!!

Excellent work and very fast. text updates and very friendly staff. angel made sure everything was up to customer expectation.

Actually they dont even get the one.Took my 2018 CX9 for a hit and run damage last November and the work performed was one of the most unprofessional, dirty, incomplete, and up till now very unpleasantExperience with this people, took my vehicle back the very next day and was told it would be fix, they would even do a clay job for the inconveniences.We are now in end of February and I have try to get a hold of the Manager several times in the last 3 weeks, but just keep getting the round around.

I love this place very friendly also good service

Good attention

Good Service, Very Friendly Staff, Good repair work

Angel Veiza and the crew over here at service king are professional, attentive and reliable. When difficulties arose during the process they tackled them with efficiency and timeliness.

This place has terrible customer service . They don’t know what they are doing.

Did not get my car fixed in a timely manner. It was a 30 day fix and then I waited over an hour longer from the time when they told me to come to pick up the car.

They did a horrible job and then left me hanging thanks

Worst