This AT&T Mobility store is a source of excellent service. Aidan was extremely knowledgeable and helpful with my purchase of a new phone. He also looked at our plan and gave us the best price possible. He was happy to answer any questions and also took a phone call from me later in the day. I appreciate his pleasant demeanor and willingness to assist me today. Thank you.

What once was is no longer; this is now a top notch store! The folks that work there deliver the highest level of service with concern for each customer that walks in the store. There is attention to detail; there is respect for human dignity and there is a comprehensive knowledge base about the vast array of services that is available by AT&T to be discussed pending individual needs. It was a genuine pleasure to work with the new manager Anthony and his staff on our varied needs; purchasing new equipment and plan changes. You will walk away with renewed confidence and and assurance that you were treated with respect, dignity and received the finest service. AT&T has every good reason to be proud of this store and its staff.

Went in today to upgrade my phone, and expected a long and tedious process, instead we were surprised to have a great experience with Aidan. He was able to get my upgrade processed quickly and took the time to explain all my options. He had a great attitude and did a marvelous job, he even put my screen protector on for me!

Excellent service. Dave was very knowledgeable and helpful. Would recommend this store to others

What a relief! James was incredibly helpful in explaining the slight differences and idiosyncrasies that exists on the edges between some of the plans I was contemplating! Definitely recommended!

It was amazing! The guy noticed we werent getting the best deal and paying too much and he actually took his time to make sure we did. We got over 100 dollars off and one of the newest apple watches.

James was awesome! Can t wait to have him set up the account for Marinos Restaurant. Knowledgeable, patient, professional and a sense of humor. I highly recommend AT&T

Justin is such an amazing rep definitely come and see him for anything you need that’s apple related !

I went to see justin a few days ago he was straight to the point with no nonsense. He offered me multiple options and solutions to my issue. I love it he was honest and quoted my plan with my budget in mind. I was over hearing another rep who was a female and you can tell she was clearly up selling other customers and very uneducated about her own business. If you need to come here definitely see justin, justin even told me I didn’t need to write a review but I get compelled to because of how understanding and honest he was. Thanks for the experience.

Great guy! Answered all my questions. And was able to help in everyday possible.

Wonderful sales rep Justin. I was treated so good as I came in uncomfortable about new phone

Justin helped me significantly with many problems, after being sent away by aiden an employee. He texted Justin to set up my appointment, for another day. Again, I recommend Justin to all!

I spoke with Veronica over the phone and she was just a doll. very helpful and informative of the new options I can take advantage of. I will be in this weekend

Veronica was terrific and very patient in helping us get two new iPhones!

I recently purchased and thought my original sales person was fantastic. Well that changed quickly. He just handed me the box with no explanation. I didn’t think of of it I was upgrading from the 8.Know for some positive comments. I went back to the store and met with James who showed me how to use the phone etc. I asked him about headphones and the charging port. Which did. Not come with the phone. He was fantastic and I just wanted to pass that along. I love my new mini and James saved the sale. I was told the phone was 700 but was charged 729.Thank you James.FYI. I purchased a charging pad from Apple which is to arrive Feb 2. I just wish I had been better informed. At the cost of 180. It’s only money right? Once again i I can’t tell u how impressed I was with James. I have been w. ith AT&T since 2005 and this exp turned me off. James took a negative and turned it positive. The horrible sales person was Deandre.

Aidan not only helped me set up my phone quickly, but he made sure that I wasn’t being overcharged on my plan. He walked me through all the steps and made sure I was good to go. It was a pleasant experience with a very helpful employee.

I had a very good experience getting 2 new phone on my current account they were very helpful and faster then any other time I have gotten new phones. I will return for anything I need!

Just got my family upgraded with Veronica! She was amazing and super helpful in breaking everything down for us!

The Service was Great! The employee applied accessories very well and was upfront about everything.

James was so patient and amazing with answering all our questions! We got the best pieces and left extremely happy!

Went to store x2 this week and couldn’t be more pleased with the service we received from Eddie on 1/4/21 and Tyler 1/7/21. We had 2 new phones and multiple questions/problems moving from old phones to new ones. Appointments and COVID precautions were outstanding as well as their patience/knowledge/friendliness/professionalism.Our phones and all new accessories were purchased at this store and enjoy doing business here.

Staff transferred my 14 year old prepaid balance from an 8 year old 3G phone to a new 4G phone in about 15 minutes. Ive had the new phone for about a month; it works well, notwithstanding that it was only $35 to purchase. I appreciate the effort they put in for a customer who does not generate a lot of revenue.

James was helpful and confident! I would recommend him to other people!

I cannot stress enough DO NOT SHOP AT THE TORRINGTON AT&T store! I went into the store back in March to upgrade my iphone 7 to an iphone 12. I worked with a young man whose name I do not know because on the receipt for the transaction everything was rung up under an employee named Veronica. Without my permission a new line was added to my account, my phone number attached to my iphone 7 was transferred to the iphone 12, but, the new number that was created was assigned to the iphone 12, and set as the primary number for the contract without me realizing any of this until my bill came and had been overcharged by $50.00 for not only a new line I did not approve, but, for the lack of credit I was receiving for the iphone 7 I turned in that was not documented anywhere, meaning, the man that helped me just took my iphone 7 and I am not sure what he did with it, but he did not register it onto my account for a credit.I went back into the store twice, once to speak with another worker who had me come back two days later to speak to the store manager who informed me that he could not help me and that I would need to call AT&T. In the past three weeks I have spent over 15 hours on the phone with AT&T, they deleted the line that was added illegally but are now charging me for the iphone 12 in full which they requested I pay several days ago along with several other charges for what was initially $811, but has now been increased as of tonight to over $1,000 due to late fees. They are also refusing to credit me for the iphone 7 I turned in, but, was never recorded and credited to me.I am working with the AT&T fraud department and they are discussing requesting the video from the store to find out who the employee was that I worked with since he rung me up under another employees name, he illegally added a line to my account and he took my iphone 7 for a trade in but never had it added to my account. I realize I will just have to pay off the phone, close out my AT&T account that I have had for over 18 years (and have never missed a payment once on) and go to another carrier, but, I WANT TO LET EVERYONE KNOW NOT TO DO BUSINESS WITH THIS PARTICULAR STORE, the amount of time and effort that I have had to invest in trying to fix what they have done to me with zero success and now having to be charged for lines I did not approve and late fess for unauthorized and unknown charges, the least I can do is to warn everyone else stay away!

James was fantastic with helping me purchase and setup my new phone. Thanks James!!!

In September, Tyler helped me straighten out a mess with my phone service...upgrades and so on ... walked away with TV, upgraded phone and improved monthly service plan for my 2 lines.4 months later... came back to this location to help family...James this time helped transfer from the competitor across the street...So happy with this location and the helpful team! Highly recommend. (Other stores should make note)

Great service, friendly staff! The lady that helped me out was super helpful. She even saved me a ton of money by switching me to a better plan. I will definitely shop here again.

I had the best customer service with Anthony Buonauto. Thank you so much! I will definitely refer my friends and family to ATT!

I’m a long time customer. I went in and met Aidan. He was so friendly and patient. I usually hate my time there because it’s all so confusing but Aidan made it simple. Thank you for your help.

Very helpful salesman... great job!

James was extremely helpful in helping me get a new phone!

Veronica and James were super helpful with setting my up with my new iPhone and got me fantastic new services saving me money!!Thank you

Typically, heading into a phone store to upgrade phones/lines is an experience I prefer to avoid. However, working with James here at the AT&T store in Torrington totally changed my view. James helped my grandmother and I upgrade our 4 year old phones. He was knowledgeable, patient and answered all of our questions. I could not recommend him enough! If youre heading on over to this store be sure to set up an appointment with James, youll be glad you did!

Aidan bernhardt was extremely helpful in getting me upgrades and signing me up for at&t tv 10/10 would recommend

Wonderful experience. The staff was very knowledgeable and was able to assist me with my issue as well as getting me a great TV service!

Rodney and Veronica were awesome!! Great experience! They are super knowledgeable and I appreciate the great customer!!

Very friendly and helpful staff. Very knowledgeable about current plans and offerings. Not trying to rip you off like some phone provider locations. Would definitely recommend this location to get the best plan for your money.

Excellent service from James. Made my mobile order pick up super easy

Extremely happy with my new phone purchase. The representative Ed was professional and answered all my questions and was a tremendous help as I’m not too iPhone savvy. I will recommend Ed to my friends for any phone needs. Thank you so much Ed 👍👍😊😊

Went in and basically got a buy one get one on the new iPhone 12 by trading in a couple of iPhone 7s. James made my experience with trading in the phones awesome! Thanks James!

Very patient, answers questions kindly. Able to figure out my account quickly and efficiently

I recently upgraded my phone through Edward. it was a pleasure having him as my sale representative. he helped me set up my phone and answered all my questions about the phone.

Jessica D was wonderful! She was patient and presented information and options in a way we could understand. We left with our questions answered, comfortable with our purchases and most of all comfortable with out plan.

James was extremely helpful and professional with assisting me with FirstNet and setting up my phone.

I’ve had a problem with setting up voicemail on my new phone that AT&T customer service was unable to resolve over the phone. I visited the Torrington store and James and his manager Greg were very helpful and persistent and able to set up my voicemail and solve my problems. I am most appreciative. Thank you so much. Elizabeth

“James” was extremely helpful and knowledgeable about the problems we were having with my wife’s new IPhone 12Pro ! Got the problem resolved and helped us with an upgrade to our service plan. We were very pleased !!!

JAMES HOLICK was very helpful solving a problem I had with my new phone today. I appreciate his support

Very knowledgeable staff and comfortable atmosphere.

Our sales person Tyler Larkin did a great job of setting us up with a new service, new phones and AT&T TV. Very confident and explained everything very well. We were really impressed. He knew his products very well was very personable. A great representative for AT&T.

James helps a lot with a variety of things. Go see James

James was hilarious and kept my spirits up about my broken phone

Love having an appointment! Service was excellent!! Tyler was extremely patient with me and knew what he was doing!!!

Awesome experience at the store. James provided exceptional customer service and was very knowledgeable!!

Excellent customer service this am. All questions answered. Trevor was very professional. A+

Veronica very helpful and entertaining

Steve Harbist, from the At&t store in Torrington on 1919 East Main Street,he did awesome he took care of my issue in due time and sold me devices that I like and was great to work with him

RJ helped us and he was so nice he was so kind. He was very professional and detailed. He was such a big help.

I love this Torrington store! Very convenient and the crew is always nice and very helpful!

Got it all done right and did an awesome jobs. Thanks James

I went up to get a new phone. Tyler was very helpful although I had no idea what he was talking about. He spoke in phone “Jargon” and I had to keep asking him to repeat or reexplain. He seemed very antsy and kept getting up to “stretch his legs”. He told me I could go home and my phone will continue to pair. It didn’t!! Went back an hour later or so later and spoke with Jeff. SOOOO Helpful!! He chatted with my son while he was pairing my phone and explained my new plan so I could understand. He asked me to make sure things were OK before I left. I thought they were, but had to go back again the next day and spoke with Jessica. Again so incredibly helpful and sweet!!

Tyler tookvery good care of me and was very pleasant to work with.

Greg was excellent. He assisted with setting up my new tv service, which is great, and helped setup the phone that I purchased elsewhere. I will definitely be going back to see him for anything else.

Jessica took care of me today.She was WONDEFUL!!!!!!KNOWLEDGEABLE AND PATIENT.She found the solution to the problem.I would like to come back to her whe u need it next time!!!!

Ya told me I had software issue I go to Walmart and one of the kids fixed it thank you

Customer service reps were super patient and friendly :-)

After spending weeks and hours with chat and customer service not being able to work their way out of a paper bag... it was THE MIRACLE OF 2020.. to work with James. He helped me in no time and was professional and personable. Glad to see this store being awesome.

Thanks for a great speedy transaction with James upgrading to a new iPhone 12

Typical phone store. Service representative helpful. I went in to get replacement phone reset. He did a good job, I lost information that I cannot get back. The phones camera was terrible, compared to my brand new phone. I had to ask for a new replacement phone. I am hoping it will be a better outcome this time.Free replacement with insurance is not free. I was billed $169.00

The gentleman I spoke to was great . Im going to make an appointment with him shortly for a new phone.

I bought a brand new phone yesterday and had many problems. I had no storage left although the new phone was a 128G and my old one had 64G. I could not access my Facebook and had no Yahoo inbox! I went to your store and was helped by a rep named D’Andre. He was outstanding! Courteous, patient and helpful. All problems were solved in less than 10 minutes. Great job!

Eddy was great thank you for all of the help

Great experience with Tyler Larkin. Knew his product and was very personable. A great representative for AT&T. Hats off to Tyler.

I got a new phone two weeks ago, Jessica was very helpful. The whole process was very easy. Thank you.

Tyler was extremely helpful with my visit at the att store I strongly recommend for you to go see him and his other fellow co-workers who are polite and funny and know the stuff theyre talking about and they where even able to lower my bill from over 345 to 214 go see these guys you wont regret it there at the torrington location in connecticut 😀😀

They have always had the best customer service and today was no differentKnowledgeableQuickKnew I needed to get things done quicklyMade great suggestionsAnd I was on my wayThank you Jessica Degray!Nice job

James H. Very nice and helpful in finding new iPhone

Jeff and james was great !!! Awesome demo jeff

Veronica rocked helping me out with my bill

James is always there to help and I love him

If i could put zero stars i would. i was supposed to be in and out for a quick screen protector change that i have a lifetime warrantee that i got with the phone. the worker then proceeds to take forever and then give me a screen protector that’s too small. also tried to charge me $50 when we don’t have to pay for it. uneducated about the products and not efficient at all.

Tyler is the best! Please keep him and pay him well!

You get what you pay for. I am a customer of AT&T for about 25 years. Recently I switched carriers after being tempted by low prices. HUGE MISTAKE. It was a nightmare and I literally, was unable to use my phone for calls or texts for two full days. Only wifi. We all know what being without a phone is like, two hours or 2 minutes. Horrible! Two days? Unacceptable.Went to AT&T store, physical store, in my town, none of this calling, being on hold for an hour or requesting a call back, and the company never calls back. I spoke with a real, live human that explained everything in a way I could understand. Switched back to AT&T. Two minutes, phone was up and ready to go.I will never, ever, switch to some other carrier again. I am AT&T for life.

RJ met us at the door and assisted us right away! Great service and was able to even save $ by providing service discount.

Extremely helpful and friendly staff. Answered all of my questions. Great service, I am very pleased. Thank you, Greg!

Thank you Jessica Degray!! I had all but given up on At&t and its customer service. You made my day. Your patience was unmatched!!

Eddie helped me out with an upgrade and was good about getting me a good price for my plan. I’ll go to Torrington store again for sure

The guys are great, big help with accounts and phones etc

RJ was very professional and focused on our complete satisfaction. Great job !!

OK Jessica at the Torrington Torrington store went above and beyond she was so helpful so considerate really patient and I just love her to death yeah I can’t say anymore she’s awesome so go see Jessica @ATT in Torrington

Bad customer service. Been with them 4 years now and nothing has change. Poor attitude and slow to acknowledge waiting customers! Much rather go out my way to drive to other locations just to avoid this one!

Jess was excellent to work with! Smooth transaction! Love the new phone!

Jeff was extremely patient and helpful with all 3 of my devices. Great visit!

I will not shop or do business with the sales people at this ATT store. The level of dishonesty and irresponsibility in how this site is managed is deplorable. Shame on ATT corporate for standing idly by while reps dont do their jobs.

Knowledgeable. Professional

Great customer service and very clean!

James Hollick was professional, educational, and listened well. Excellent job!!

RJ is a very professional and helpful person! Definitely coming back

Jessica was excellent, it was a pleasure to work with her.

I dont think I have ever been to an AT&T store and walked out feeling like it was a great place to spend time. My expectations arent set high for this store and its met the middling mark, mostly just by being a physical location to pick up a SIM card.The store is always very clean, although the furniture features squeaky rotating stools, and there is easy to access displays of available phones and devices.For some reason, the employees tend to be very disinterested in customers and not very social sales people, or even informative geeks. When you combine the often long wait times, even for appointments, with the often awkward interaction, its a place you want to avoid.Gets the job done, if you cant do business elsewhere.

Pushy sales people more interested in upselling customers than helping them (lookin at you RJ). Waste of time.