My salesperson, charisma is very helpful. She understood exactly what i needed, even though i needed. What a person

Last week these people basically wanted to charge me almost $900, yes, 9-0-0 US dollars for perscription and frames (no exam, had a script with me). But after my “discount” and the 40% my insurance would have covered the bill was still almost 400. Then I said, what if I just bought the frames then? She said, after a few calculations, “$360.” Like, WHAT?Granted the frames were Prada and listed in their store for 280.00. Went online and found the exact, same frames for 115.00🧐. Of course I walked away. And felt bad for the few elderly people that walked in to shop.I went back today to get the serial number for the frames and found that they were “closed until further notice.”And that someone had thrown a plant into their window, completely shattering it. I was low key shook. Had to get the heck away incase, “drive-by!” I can’t. 🤦🏾‍♀️

Johanna and the other two ladies(I didn’t get there names) were excellent. Very knowledgable and easy to speak to, which is comforting after a long day of work. Dr. Pong is also very sharp and informative. Hoping everyone is still there when I go back for my next eye exam!

The sales team is professional and knowledgeable, not to mention providing the customer with eye candy..shout out to Erica...

I love this Lens Crafters! Everyone is so friendly and kind. They explain everything thoroughly and guide you through the process so you can leave comfortable and happy with your glasses. Definitely coming back!

Great experience. Found what I wanted at a great price and customer service was excellent. Just come you won’t regret it!!

Erica was very knowledgeable regarding all eye wear and additional products. She answered all of my questions. Thankfully, I received my glasses in just one hour as oppose to waiting 1-2 weeks. I recommend this store 100%. #LifeSavers

The last time I visited LensCrafters was 2017. I came back today and was seen by Dr. Pong who was very nice and answered all my questions and concerns. I recommend Dr. Pong. She’s very patient and she takes her time and doesn’t rush.

Ann at the East Hanover location was wonderful and helped me order at the Totowa location since the machine was broken and I need the glasses urgently for my daughter. She was able to help me order so by the time I arrived they were ready for pick up. It was very easy and I received a text when they were ready. Prior to this visit Ann had been very helpful to me and my daughter when she first picked out frames.

Arvin at the Willowbrook store provided exceptional service. What a pleasure!

I’ve been to many Lens crafters but erica’s customer service was outstanding. Her honesty made it so simple for me to get glasses. I am absolutely happy with my purchase and cannot wait to pick them up. She was very thorough with helping me to find the right frames for my face frame. I definitely recommend coming here and personally ask for Erica

Everyone was very helpful, friendly and attentive. It was truly a wonderful experience!

Charisma has provided with an OUTSTANDING customer service. She did a great job in helping me understanding my benefits coverage and more. Thanks!

I went to LensCrafters Totowa and Erica started a professional pleasant visit and ordering experience. Then PK got involved and solved my vision problems and they got me glasses that I want and that work perfect.A great experience.Thank you.

Quick and easy! Knew exactly what I needed and Erica helped me get them and get out the door! Will be back!!

Erica was very helpful in picking out a new pair of lenses today. She was very patient in answering all of my questions. Highly recommend.

Fast, courteous service. Good discounts. Many options offered.

True professionals. They were very informative and extremely patient. My husband and I were shopping around and decided to go with the service at Lens Crafters in Totowa. It just felt more professional and attentive to detail throughout our entire buying experience. Thank you for your services. The Best!

Fantastic staff. I had an issue at a different Lenscrafters and came to this location which I’ve been to before. Kloud and staff were very helpful and took care of me. Issue was solved and got correct glasses same day. Also the doctors at this location are absolutely wonderful.I made the mistake of going to the Willabrook location and the doctor gave me the wrong prescription. And didn’t even bother to schedule me for a follow up.

I found Johanna to be most helpful in selecting my new glasses. All the staff is always polite and friendly.

Dr. Mozel’s team took great care of me, even without a scheduled visit. And Erica adjusted my glasses with a smile while I Waited.Highly recommend !!!

Very courteous service. No complaints.

Staff were very friendly and professional. I highly recommend this location to everyone the customer service was outstanding.

A pleasant experience all around. Linda was extremely helpful and made the process quite seamless.

Perfect experience with Joanne, we needed glasses for tomorrow and when she found that out she was the biggest help ever. She even found the specific colored lenses we needed! Thank you so much for being a huge help Johanne! Definitely coming back (Totowa )

I have been purchasing eyewear from LensCrafters for many years. Johanna (Totowa, NJ location) has been my salesperson since I made my first purchase. She is courteous and professional when helping customers, is very knowledgeable about the products LensCrafters has to offer, and assists me in making informed decisions about the add-on options (Eg: protection plan) I may want to consider when purchasing eyewear.

My son needed new glasses after a new prescription so we decided to try a new place. What a night and day difference. Short waits, good prices and a great service. We had to replace lenses and they were done in 1 hour. This is all during COVID times

The Indian sales guy was deliberately unkind and insulting. I grabbed a single package of lens cleaning wet wipe from the pile of lens cleaning supplies on my table while I was waiting for a salesperson to bring the pair of glasses I purchased. As I was about to open the package I heard a a voice thats for sale sir!. Sure enough this guy on the next table staring at me with a blunt face instead of helping his client. The sudden impatient tone in his voice that I found disrespectful and offensive, especially in front of people. I thought they were complimentary supplies for customers, not to mention I just spent $1,200 here. It was a terrible experience and I regret that I was shopping there for many years.I also noticed the frames and lenses on the display were dirty with lots of smudge on them and theres nothing to clean them before for trial. Later I noticed one of my frames had heavy scratches, so I went back to the store. They changed the little molding inserts and when I looked at it later, sure enough it had new scratches on. Overall I am very extremely disappointed and dissatisfied with the way I was treated. I would not recommend this store to anyone.

Awesome staff! Linda is the best!

The service was great I got greeted as soon as I walked in and the staff was friendly. They had alot of glasses to choose from. Definitely satisfied and would recommend Lenscrafters to friends.

I had a great overall experience at this Totowa location. From the eye exam by the in-house optometrist to the customer service from the LensCrafters employees. The salesperson, Amina, was very professional and personable. Amina made sure I left the store with no doubts or concerns. Definitely recommend anyone to come to this location.

Love the Staff, the manager is wonderful,she went above and beyond to make everything easy

Love going into this Lenscrafters! Great customer service, specially Kloud. Was completely satisfied with my experience and will recommend to all of my friends who need glasses or contacts!

3/7/21- Alyssa was extremely helpful in the store on 46 in Totowa. She helped my husband and I purchase new lenses and frames. She patiently helped us, especially with many technical issues with the computer.3/12/21- Erica was just as helpful and efficient over the phone for assistance when I called to add transitions to my glasses that I forgot to do it person. I would recommend this location to others in the future.

Fantastic experience at Lenscrafters Totowa. As good as America’s Best was bad! Am up fromMD to see Mom who had stroke and after accidentally crushing my good pair of glasses I broke my old ones too. LensCrafters staff was able to get my RX off the good lens on the now broken frames and got me two new pairs of glasses faster that I can type this review. Sitting and visiting with my Mom now and very grateful for the help. Trying to drive home with no glasses at night would not have been fun - or safe! Thanks LensCrafters and a nice woman named Cloud (sp?). Russ Wesdyk

Worst Customer service. Came to this store yesterday with my husband who needed glasses. After his eye exam we entered the glasses area and no one approached us to ask if we needed help even though the store was virtually empty except for around 4 staff members gossiping. Once I yelled out if someone could help, this young man approached us and eventually gave us a tray to place our tried on frames then walked away and not staying to help provide advice.Finally, once we were given a price (btw, $400 charged to the insurance was quite expensive for lenses alone for reading), we were getting near the end. As I turned around, saw a female black staff member staring at me. Once I caught here stares, she changed seats and strategically sat at the desk directly behind me and resumed her staring further, this time with her blonde female colleague. I know the stares were because, my husband and I are an interracial couple and that because people like this to stare like crazy. Once I turned and noticed their uncomfortable stares, the black female staff member started laughing so loud, it was so unprofessional. Btw, the blonde female jumped to the table near the exit for some weird reason as we were leaving and did not even say goodbye. I would not recommend this location due to the lazy and unprofessional staff.

By far one of the best eye glass places I’ve ever been to. Extremely good customer service. They go out if their way to make the customer happy.

My God amazing service, there should be 10 stars

Such an great experience finding a new pair of glasses. I can be very picky and indecisive, but Erica went above and beyond to make sure I found the perfect pair and provided top notch customer service!

My 3rd time coming here for an eye exam and to buy a pair of glasses. Everyone is very helpful and make you feel comfortable

Amazing optometrist and salespeople. Everyone was friendly and helpful. You are greeted with a smile and leave smiling. Fabulous experience!

Physician was knowledgeable and detail oriented, & staff is super friendly!

Khuloud was great to work with! She was patient with me when I couldn’t decide which frames to purchase. She made sure I was getting the best deal possible for my purchase! Great customer service and definitely went above and beyond!

I came into Lencrafters to get my grandmothers glasses fixed for prescription and Kloud knew right away what the problem was.Coordinated for me to get a Dr appointment and went above and beyond to make sure the glasses are comfortable and can be fixed immediately.Kloud is very professional, excellent bed side manners and so knowledgeable at her job.A true pleasure to have her take care of us.

Wonderful doctors and office staff. Very friendly and flexible appointment times. Thank you!

Best quality service ever! Pk is your go to guy!

Very nice Indian guy fit my glasses

Great service….! Always buy my glasses here.

Linda was very helpful and made the experience of getting my glasses veryEasy

Seamless. Good customer service skills, professional, customer centric.

Johanna rocks! She was patient & very helpful. Second time having her as my worker. :)

Great, professional, clean shopping experience

This is my favorite Lenscrafters store, and Ive been to a few. Charisma and Erica always provide great customer service and they arent happy until youre happy. Cant wait to see them again!

PK and Erica are extremely friendly, helpful, and accommodating. It’s the reason we come back repeatedly to the LensCrafters in Totowa.

The doctor I saw did not properly wear her mask. It was under her nose the whole time while she was working close to my face. When I was not looking she had her mask fully off. Then after an unsuccessful contact fitting (I did not leave with a contact prescription) the front desk tried to charge me 100 dollars. I specifically asked before coming if I brought my previous contact prescription will I need to do a new contact fitting and was told no. I work in healthcare and was genuinely concerned for the safety of the other staff and patients. Will not be returning for my follow up visit.

The store Manager Erica Fuentes was amazing

There to expensive with the price of There frames and grasses. Would not go back.

The service was excellent!

Ive been a customer for years. I see different people running the place and I am not receiving the customer care it once had. I chose my original pair of Versace frameless glasses because they were light on my face and nose bridge. I loved my glasses. Unfortunately they fell off while I was moving and they were crushed under a box. And it has been a nightmare having them replaced with my 2-yr warranty. This is the third time I got them back and I know for a fact they didnt even send them out for repair. I will write my story and send to headquarters. I do not appreciate lies or anyone trying to get over on anyone. When I called they hung up on me TWICE!!! MANAGER SITS ATOUND ON HIS PHONE.. I will write a detailed story and post again NEVER AGAIN WILL I DEAL WITH LENSCRAFTERS. THEY NOW OWE ME A PAIR IF CONTACTS THAT WERE WASTED BY WAITING FOR MY GLASSES!!!! Total of 6 weeks. I AM FURIOUS. WHEN GLASSES ARE REPLACED THEY COME IN A CASE BY VERSACE. THIS TIME THEY WERE RETURNED IN A LENSCRAFTERS FELT BACK WITH A DRAWSTRING... PLEASE WHO DO YOU THINK YOURE CONNIVING.

Appointment was at 4. I was taken in just before 4. I got my eye exam done then had to wait over an HOUR just to see Dr. Half the time I couldnt even sit because they only had 2 chairs. Staff was not nice or accommodating. Ill never go back. Im finding a new eye Dr and will be switching.

Very friendly staff and super helpful with answering my questions and guiding me towards the right pair of glasses.

Here’s the thing I brought Oakley prescription sunglasses from them it was nfl theme Giants so I was happily spending my money 300$ . I was loving the sunglasses until they broke accidentally so I figured like anyone would to go back to them for repair unfortunately they had to turn me away because it was Oakleys instead of LensCrafters they hit me off with an excuse that I didn’t have the extra insurance and that they were Oakleys so I had to ask what if I had the extra insurance what then ? The lady told me it would still not be able to be repaired…. So what’s the point of having insurance or do they sell glasses that they can’t repair it really got to me because I loved the glasses however because of this incident I will now turn potential customers away from them instead I think I’ll try getting lasik next time instead that way I would’ve saved over 150$ Instead of getting the prescription glasses

The man and older woman at the reception desk was the worst.

Great doctor, very detail and knowledgeable. The people are very friendly

My husband and I had a positive experience at LensCrafters in Totowa, NJ location. The representatives were very helpful and went and beyond their call to help us find the best fit glasses and get the best price. We are very happy with the service ☺️

I managed to get glasses in an emergency same day. The manager even offered to stay late to let me pick them up.

I PURCHASED A SET OF GLASSES FROM LENSCRAFTERS A FEW MONTHS AGO. A FEW WEEKS AGO I WENT THERE TO GET THEM ADJUSTED.THEY DID NOT EVEN CHECK HOW BIG THEY WERE! THEY HANDED THEM BACK TO ME. THEY DID NOT FIX THEM AT ALL! I TOOK THEM TO PEARLVISION WHO FIXED THEM IMMEDIATELY

Fast friendly service.

Great service with Amina!

Doctor Nicholas is great and the technicians too !! BUT the ladies at the reception had no idea of what they’re doing, They told me i have to pay $170 for my contact lenses, because i know my vision plan i told them to check again when they checked the pay should’ve been $30, they don’t know how to read your insurance plan also they didn’t bother to apologize and just gave me looks like i’m the one who’s wrong!!!!! If i didn’t know my plan i would’ve paid extra $140

Staff is friendly and knowledgeable. My experience was seamless and a pleasure.

Needed glasses ASAP and got them in just over an hour. Very friendly and attentive staff.

I visited the store on a Sunday afternoon. There were customers in the store but it was not busy. Upon entering the store I was immeduately greeted by a friendly staff member that offered helpful information and promptly got the process of getting mypresciption filled. I recommend this location.

Speak to my girl Erica for the hook up she’s A+

The associate Charisma was very sweet and kind. She took the time to help me choose a frame that suits my face. I would highly recommend her to my family and friends. This lenscrafters is the best one I have been to . Everyone was very professional .

Great customer service!

From the phone introduction to the in-store welcome and purchase, Madeline went above & beyond to assist me and welcome me to LensCrafters! She also gave me her honest opinion on my choices of frames & lenses - which helped me make my purchase decision a smooth process. Thank you Madeline and Totowa, NJ LensCrafters team, my first experience was amazing!

I love it!! Thanks for the help 🤞

Dr. Mosel is great, she’s very patient and easy to talk to. Everyone at the Totowa office is very nice and this is hands down the best eye care facility I have ever been too. They definitely have a life time customer here. You guys keep up the amazing work. I really appreciate every last one of you.

It was a great experience hadnt been to Lenscrafters since over 15 yrs ago. Loved all the technology that has been added to to the process. Plus during this pandemic everything was being sanitized constantly. I will keep going back for the care of my eyes. Every year.

As usual they are always friendly, and polite, very helpful staff,

Lost the glasses that we had spent 45 minutes to find. Were uncooperative and clearly could not have cared less because they offered no help.

Great service and selection.

Young lady helping me was absolutely wonderful. They remember you and are always fantastic no matter who helps you. Professional and easy to speak with. They take the time to ensure you get exactly what you need! Thank you!

I always love to go there, is the best place and so professional, always helping you to get the best and Erica is so professional and nice to talk and help you.

I purchased a pair of Dolce & Gabbana glasses complete package which was very expensive. I have over 20 pairs of glasses because I use them as accessories and switch up looks. I pay much more for glasses usually and know how to care for them. Their pair of glasses started peeling (the top coating) within the year. They were red in color and lost all sheen and these flaky white residue kept peeling off. I went to the store with my receipt etc and they claimed I had to do it home because their computer couldn’t do it and kept crashing. I went home and did what they said because it was way in the one year warranty. Sent pictures and copies of receipt - basically it took them closer to 5 months to respond and then my lenses were OUT of warranty / so guess their response? “Your lenses are out of warranty”Since then - it is March 2021and thanks to a wonderful representative at the store - Erica Fuentes the issue was rectified with a new frame order and I am very grateful.

I went in today because my frames broke. Madeline helped me and she was amazing. She took the time to explain all my options and was extremely kind. As a costumer, I’ve never been treated so well before. She made my experience coming in a great one!

Great experience! very helpful and most importantly not pushy. They recommended the Blue light protection which I definitely needed. Overall satisfied with my experience.

Ronald, Julie store Manager, and Krazzma all helped me with picking my glasses and taking the time to explain and cared, about my well-being. These three gave me the white glove treatment! I am a first time glasses wearer with progressives. Ronald explained the difference to me with needing a prescription and a bifocal. (I had no clue) This man was professional, patience, and very knowledgeable. Ronald never made me feel rushed, like I had to make a decision. These three were so kind to me. They take time with you, not very many places do this anymore. Excellent customer service! A very happy customer and will return.

My daughter and I have always had a great experience at LensCrafters in Totowa. Friendly, knowledgeable staff and wide selection of frames.

Super friendly staff. Multiple associates asked if I needed help, and they had me in and out in 10 minutes for a repair job.

Julie is a consummate professional and is warm and engaging. I very much appreciate seeing her whenever I go to the Totowa NJ location because I know that she will listen to my needs and take good care of my order. Thank you.

I love Dr. Clifford, shes a great eye doctor. But Ive always been terrified of doing the Glaucoma test, the air puff machine always gets to me and I dont know if Ill conquer my fear of it.Though I havent been there in 3 years so I dont know if this place still uses that machine or does a different kind of Glaucoma Test

The Indian sales man needs to be retained in dealing with members of the public, the entire staff have a lot to be desired....They walked up on me while I was looking for my frame as to say ur not supposed to be here.Jst want my glasses lwill not be returning.Horrible experience.

I was helped by the Store Market Manager, Kervin, who was very helpful. I needed my lenses fixed because of surface scratches and he helped me with many option.for replace/repair. Intermittently he was busy helping many customers at a time, but did not make me wait too long or always mentioned that he needed a moment. I did not mind at all because he was very nice to work with and very attentive.

I can see again...🤓

Horrible Experience. Visited for new frames and lenses as my prescription changed. Left the store with worse vision on my new prescription than old ones. I returned the next day to advise of the situation and was told the error was in-fact on the part of LensCrafters. How could you screw up both my left and right lenses? At-least they are honest and admitted to this HUGE error. Im never coming back!

In and out. did not even take us an hour long in the store

This is by far the worst, least accommodating practice in all of NJ. Do not give these people your money.They are theives, and con you into appointments and show no flexibility for working people.There are a million other places to go, vote with your dollars and put this place Out of Business.

Make sure you ask them are you in my healthcare network otherwise they will lie to you just to have you take an eye exam. Horrible sales associates, horrible staff and completely incompetent. The Drs. are the only good staff here. Do not come to this lenscrafters as I have been living in town for over 25 years. This is the worst eye doctors office I have ever been to in the area. Stay away and save your money.