The gentleman who attended us was not too keen to make the sale or talk to us at all for that matter (the only customer in store). Wanted to see the color of the phone to make sure we like it. We were asked to look it up (Google) on my current phone. I tried doing that but my current phones screen is cracked so I asked if he could show on the tablet he was holding. He said it is going to be same as it shows on your phone.New phone set up fee was about $170 (separate from phones cost). Way too much especially for the customer service (or lack of it) that we experienced.

Service was welcoming and amazing. Linda was super helpful with setting up my new phone!! I had no clue what I was doing but she helped with all my questions and troubles.

Thank you so much for a great deal totally worth the wait ! Love my new phone and goodies

This store is great ! Helped me set up my new phone and got me a great deal customer service was beyond great Thanks linda

BE AWARE! This is not a real Verizon. This is a 3rd party who will charge additional markup fees such as $130 per line on new phones which they call “setup” fees. Do not be fooled they are charging you just to unbox and turn on the phone. This charge does not exist at corporate verizon locations. And if you call it out they will be quick to cancel your order and sell your preorders to the next customer. DO NOT deal with shady 3rd party salesman who want to pound you on the deal. Visit a Real Corporate Verizon.

Went to go get my new phone set up, the process was smooth and the employees were helpful!

Great team that really takes their time and provides incredible customer service! This is the Verizon to go to in Tracy.

We came in on a wed. Around lunch and a young lady managing the store by herself was very helpful and knowledgeable. Thanks!

Linda was very knowledgeable and detailed with the information assuring I understood everything before we agreed on moving forward she a great manager for disclosing all the fees and cost I really appreciate the time she took with me and my family, thank you Linda for outstanding customer service you provided

Appreciate linda,help me set up my phone, best sevice had at any phone store thanx again u the best

Both Juan and the store manager were very helpful. They were both very thorough in explaining charges and fees.CEF

My wifes phone crashed, however, not to worry; Linda was able to restart and restore everything! It really was a totally successful visit. BTW: Linda not only knew what she was doing; she also had a great attitude!!

Only one person in the store, waited 2 hours, still waiting, should hire another body

This was a much needed stop to fix my issues with my service the gentleman Kyoji who helped us out was extremely comforting and pleasant experience. He was very helpful and was able to get what I needed 😌 will be going back thank you so much for your service ❤

This Verizon store has the best customer service and knowledge on their products. Kyoji always has a smile no matter what has happened thru out the day and is always helpful. Also Linda has always been very pleasant to work with as the manager. Well done !!!!

I upgraded my phone, paid roughly a 180 down payment. Down payment was never applied to my phone. Completely my fault for not making sure I had a receipt in the bag of paperwork before leaving. I was totally scammed. Lesson learned.

I showed up to this location and got much needed help last minute staff was busy and somehow still found time to help me management was supportive as well with workers assisting me,I even got a new uag case at bottom line pricing I highly recommend verizon but this location for best customer support if you are not with verizon go,here anyone can assist you and make the transfer easy as 123 ....Verizon is the only network with true 5g network dont be fooled by pretenders offering g you 5G, when reality its 4G on roids,

Kyoko and Linda were so nice and helpful! Helped me set up my phone... Really ? had you asked i would have left my own review.

So nice in here!! Great service and there is a beautiful woman that works there that helped and well its awesome

This place is the best hands down. Dont go by what you read in the other comments clearly they have issues to fix. Linda the store manager and the team was A1. They were very attentive and answered all my questions (believe me I had a lot) lol but she was patient and treated me well. I will definitely be coming back and referring my family and friends to Linda and her team! Keep up the great work!

Im from out of town and these guys are amazing! Helped me get my phone up and running after mine was stolen. Thanks kyoji!

I absolutely had a great time in Verizon wireless between Linda helping me on line and over the phone 💃🏽, she the bomb 💣, Richard helped me pick out the prefect phone for me 🤳🏽. I must say very knowledgeable as well. And Kyoji is a master with his hands 🙌🏽 you can’t even see the screen protector. I even got a phone for my son for $4.13 totally unexpected. These associates are Pulchritudinous people I’m glad I got awesome service from them. See you guys soon you have a valued customer!

This is the best Verizon store!! Everyone there is so friendly and helpful, especially the one named Kyoji. He helped me with all my needs and every question I had. Very knowledgeable about the phones and plans, I only trust him to help me and I come back every time even though I live closer to other stores. I highly recommend this store!!

Thanks Linda getting my GB overage waived best verizon

Fast, friendly, professional service and beyond

Amazing customer service by this team i am impressed ! This team tech savy and great with customer service just left with 2 Notes and i was really amazed by their way of conducting business, wait can get lengthy but well worth the wait.! You just earned a loyal customer ! Thanks guys

I just stood in line for 50 minutes while the only employee was attempting to help the customer in front of me. The person behind the counter didnt acknowledge my existence the entire time while I waited so I left. I have no service at my home office despite the advertised service quality and I cant get through to the 800#, Live chat isnt supported by Safari and Verizon has no email service. No way to get help so Im leaving to Google Fi.

Every other location you go to they want to upsell and tell you to get stuff you dont want. This location is very professional and polite thank you to kyoji Nate and Linda for the help and good company

This location is very good they helped me set up my new phone great customer service with kyoji! Thanks guys!

Got no complaints. Always very helpful whenever I go in for help.

Beware - these guys will confuse with you different plans and finally you end up in paying more . Please do your research before enter in to the store

Came in switched from At&t the atmosphere in this store is great good music, everyone laughing everyone engaging in each other conversation I’m used to robot operated stores so nice to see some stores like this still exists the staff was beyond amazing . They gave me a estimate of my 1st -4th bill to make sure I understood what I was getting . They gave me accessories using holiday coupons . I understood all promos and what I paid for . They helped me redeem my gift cards and even followed up with me . Which why is writing this I asked them if Verizon would call me for feedback but they said the chances were slim, so I’m here writing this to tell you . This store helped me and explained everything I’m happy I cut my bill and got better service thank you Verizon Tracy

Love, Love, Love this location. They are so attentive and gave honest answers to my every question all three times that I went there. I dealt with Richard every time that I went in to the store to get all of my information and he was so incredibly helpful. Even the first two times when I went in to the store just to get the complete rundown and all of the numbers. He was so patient and gave me ALL the information (including any extra fees or insurance that they would put on the account. One day when I went to see Richard and he wasnt in, Kyoji helped me and he was so incredibly welcoming, polite and kind and even when I told him that Richard had been helping me and I wanted to finish everything up with him, he was still so helpful and sweet-even though he wasnt getting the sale-now that is true customer service!!! Back to Richard (because his customer service was absolutely outstanding, above and beyond and over the top as well), we finally connected the third time I went in to see him and he was amazing from start to finish when setting up the account, establishing my new lines and making sure that everything was working properly. He wouldnt let us leave the store until all devices were working properly...and thats how it should be! Even when I got home and called him twice about the account, he was so helpful and never got irritated with all of my questions. If I could give both of these guys 10 stars, I would! Just wanted to say thanks again to both Richard and Kyoji...YOU GUYS ROCK

The customer service sucks. Trying to open a new account is like trying to decipher a long lost language. Every person I talk to gives me a different answer for the same question. This really soured me on ever trying to be a Verizon customer.

This store is great they just got a remodel, this was my first time here in 6 months glad to see the same employees as usual don’t come often but when I do these guys go above and beyond in customer service they listen instead of pushing sales on you, let alone the music is great mo town tunes and a friendly environment 👍keep it the great work Verizon Tracy till next time

Kyoki was so professional and helpful. Thank you! He helped me to get my information transferred from the tablet that broke to the new one. Then made sure everything was erased on the old one before I send it back. He kept apologizing for it taking so long when it wasnt his fault. He has no control on how long the transfer takes. Anyone who has gone through transfers knows this. Kyoki was so patient with me when I asked something and didnt initially understand. Verizon is lucky to have him as an employee. This young man will definitely go places.

Took advantage of buy 1 I watch series 5 and get 1 50% offHidden fees:1) activation fees not waived as it would have been in Verizon ad. So, they say they will give an accessory for each watch. Wrong! They charge you “to offset free activation” on both watch. So, I was not given anything free. I already had those accessories at home, didnt need them.They charge $20 to pair it to my phone, which was just scanning the code. Verizon store does not charge for this. Things I didn’t need and charging for something a child can do. All added $150 to my total. Never again!

Slow service, cold food

Linda and Nate were very awesome and helped out a lot to get my new phone working with all of my stuff

This store was great ! Came from discovery bay as all the corporate doors are closed in my area bought 2 new phones with the store manager she was patient in helping me get my passwords and transffering my data, keep in mind if your goin here they have a mask rule as well as 1 person per rep . Just a heads up which is understandble during these times . Also they do have demos out for you to see but you are not able to just hang out in store if you are not doing any transaction . Other then that spacious big store and clean . Thank you linda you rock i will be coming here to do buisness from now on . 5 star in my book

The employee that opened on 10/09/19 had absolutely no sense of urgency and had customers wait for nearly an hour. He gave attitude when another customer asked if there was any one else to help the employee.

The Asst Mgr Richard was great. Even a few days later when we were ha in issues with two of the phones we were able to come back and he jumped right in to help. One of the best experiences at a call company Ive had.

This was my first time visiting this Verizon store and wow was I impressed! The customer service was excellent!! Kyoji was AMAZING! He was so knowledgeable and very patient as I had multiple tasks to complete. I left feeling very informed and satisfied with my service. If you want great service check out this location and ask for Kyoji!!Raichelle aka Extremely Satisfied Customer!!

Love this place. Great customer service. Manager is very knowledgeable.

I needed a phone replacement and Linda and Nate took extremely good care of me while my 1 1/2 year old son made life difficult they kept a smile thank you both! Your both rock stars!

Walked in and there was 5 people waiting. 1 person working. 45 minutes later, there was 1 person in front of us at the register when the person working there acknowledged us and said it will be another 45 minutes. Are you serious? If you knew at the beginning how long it takes w each customer why not let people know so they can decide if they want to stay and wait or leave ? Wont be returning to this location.

Great customer service he helped my dad hook up his Bluetooth.

The service here was great. I was assisted by a an employee named Kyoji I believe. He was patient and extremely helpful with answering my many questions. Really satisfied with this location!

The staff are always very patient, helpful & knowledgeable & the store is always clean and neat in appearance. Thumbs up to the team there.

I want to thank Linda the Manager at Verizon for always taking time to answer all my question. This store has all The latest phones and accessories. Always clean and friendly.The team here is amazing! Jr, Kyoji, and Lorenzo always take care of me. Thanks guys!

Just went to get new phone and yeah the deal came with screen protector and wireless charger glass cleaner ect they add stuff that they charger at the end charge now to do all the paper work and activation..call customer service they say that the person helping us needs better training yes indeed because it didnt explain correctly

The coolest verizon on the block, these guys are my buddies now this my 3rd time upgrading here

They always help me with my business needs! Thanks kyoji and Linda!

This is the one of the best verizons in the 209 no cap . They hooked me up with screen protectors!

Thank you to this location helping with my transaction and giving me screen protectors replacements ! The manager is always so great and greets me right away she always takes care of her loyal customer

My mother went into the store for help with the hardware on her cellphone, as she is not the most tech savvy person. Not only was Kyoji really efficient, but he went over and beyond to help fix her phone and explain that she had insurance on her phone in case her phone stopped working for any other reason. I cannot tell you how thankful we are!!!

Linda was super helpful! Thank you :)

My favorite Salvadorian/Mexican restaurant. They make the best pupusas. Great staff. And yummy breakfast too.

Great sevice great people

This store has the worst customer service. They deleted all my stuff and it cost me my job right b4 Christmas.

The entire store was very helpful when I went in there with my iPhone everyone wanted to try to help me in any way they could very professional!

Great service as always. Special thanks to Kyoji for the assistance. Super helpful and friendly!

Best store In town they go above and beyond s/o yo kyoji helping me transfer my stuff appreciated it .

Their agent Kyoji seemed knowledgeable and very friendly. The phone and coIor I wanted wasnt in stock which seemed odd, so have to wait for it to come in. Not a very patient person and hate to have to settle. Dont have a choice in order to get what I want.

Love this location, I was immediately helped right when I walked in by a young lady, Kyoji was her name I think. She helped me with everything I needed help with and didn’t try to coerce me to buy anything I didn’t need. I walked out of there a happy customer, thanks Kooji.

This place is very great employees are nice

I’ve gotten my iPhone 7 for myself my wife and my daughters the people here are great I love them I appreciate them and they’re always helpful and always take care me when I get accessories as well

Having horrible troubles trying to order a new phone online. Went into this location to purchase two new phones. Linda, was very unhelpful and rude to boot. Wanted to get me out of their faster then I walked in. Horrible service, left feeling like my years of loyalty with this company is worth absolutely nothing.... seriously considering switching phone services because of Linda.

The worst service in the country you can get is here in this store.there is a female sales girl working and she is very informative does not know anything regarding the cell phones and the Man working there is never in front desk,he is always hiding in the back and whenever there is an issue with the coustmer he pops in and is very rude,I think Verizon wireless is a Great company and this retailer is spoiling the entire image off Verizon.I would request the Verizon wireless corporate to take away the store from him or change the people working there.

Very misleading guys here dont trust what they say my contract was not what my bill looked like go get sprint instead

Lorenzo was amazing forget what you’ve heard about this location, they go above and beyond. Excellent prices and very honest people!

Geat service Linda was very patient in helping me recover my passwords she saved me from a headache . Team is very personable

Shout out to Richard for awesome customer service. He helped me with all of my needs and did not complain about staying 4 Minutes Overtime. Best customer service ever. KUDOS RICHARD! (AT&Tsucks). Please stay away from Victra formerly known as clickit, their customer service is lacking, they cannot do anything to help you with your Verizon needs they can only do sales, get their commission and say Im sorry they did not have the awesome customer service that Verizon has, Richard is a prime example again there.If his boss or the corporate is reading this lunch on Verizon or at least a gift card to wherever they choose to go $50 bucks Maybe? Kyoji is amazing too! He always fixes my problems and Nate is awesome too.

GREAT LOCATION, outstanding customer service team is knowlegble and always willing to help, best location ive been to, keep up the great work

Great store staff is very helpful help me set up my work phone thank you!

Customer service dont knoe what they doing. I had to go Livermore verizon just to help me with me service. Go to livermore verizon next to home depot.

Great location ! Always easy to get in and get things done great staff always energetic and upbeat i would like to thank the linda the manager for always taking care of our needs ! Check em out

Great store great service and great vibes staff is very friendly and knowledgeable, Linda help me port over and saved my contacts from my flip phone was hesitant about the switch but I made the right choice

Great store my go to store ! The customer service is always outstanding and these guys always take care of me when i get accessories! Thanks to both Managers who helped during my transaction

Very poor customer service from the Manager Linda. I went in to the store to pick up a phone that I was told was on hold for me. When I told her what phone I was there to pick up she told me we just sold it to that guy and pointed to the gentleman walking out the door. I asked her to check her email to see if she received an email from their customer service department, as I had spoke with them earlier in the day. Linda typed something on her computer and said that they store did not receive any e-mail from their customer service department on Utah. I would think she would need to have asked my cell phone number in order to see any comments from their customer service department. I felt she spoke to me in a condescending manner and was just plain rude to me. I think the icing on the cake was when I walked out the door she said Have a nice day in such a happy/sarcastic manner. If she would have kept her mouth shut I would not be writing this review. I did go to the Verizon store on 11th street where Houshmand treated me so nicely. I will never ever go to the Verizon store on Naglee Road again. The store on 11th street and Houshmand will have my Verizon business for a long long time.

I have no idea what to do when my phone acts up but thanks to everyone at this store I get the help I need every single time. The Tracy store rocks!

Thank you linda for your outstanding customer service i appreciate all the help.! This is my go to store linda is the best ! Every verizon needs a her !

Great service got a free phone ! Thank you Linda I appreciate it !

Got my new Pixel 2 here. Great service, listened to what I have to say instead of pushing new product

Great store, thank you linda very knowlegable and helped answer my question upgraded to samsung and got a great promo !

Extremely unprofessional and understaffed. They made me wait over an hour to then tell em they couldn’t help me access my account. Because I became frustrated with that answer I was told to leave the store and they refused to offer me any further assistance. I am cancelling my Verizon accounts due this experience.

The workers are very slow and not even great other customers or myself, upon entry or even much later. Terrible service. Its probably a company store.

Great, service they asked for a review and here it is ported 3 lines And everything went great, best verizon in town .

We bought new phones for Black Friday promos we left with a bunch of goodies, got hooked up the store was busy despite being a full team the team did great at keeping the line going i didnt wait for to long overall great experience. Thanks for my new note 9 !!

Store manager a real creep. Acted like I was an idiot. Even said if I can get it cheaper BUY IT, in an extremely hostile tone. I had found the Samsung S5 at half the price of Verizon (Walmart) and he did not believe me. Dont go here unless you are armed to be mistreated.

No gift cards...? Ended up going to AT&T.Store manager: Get your shop in order..

Very slow and bad customer service

Thought I was going to steal the watch because Im black so they wouldnt let me see it. Smh

Quick and friendly. Always helpful.

Thank you Linda !

Great Service. 🙂

Easy get in get out get ahead lol

Thank you linda

Very nice people very helpful

Go to Lorenzo hes great!