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NAPA Auto Parts - Genuine Parts Company
369 2nd Ave, Troy, NY 12182, United States
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NAPA Auto Parts - Genuine Parts Company
Comments
Je
Review №1

Had what I needed . Clerk helped best way he and his coworker could. Great service to their customers . Willing to go above and beyond to make sure u are able to get what u came to . Awesome job

GR
Review №2

The folks at this location were very helpful and although I didnt find the part I wanted, it wasnt due to a lack of effort on their part.They were more than accommodating.Would not hesitate at all to recommend this location.

Je
Review №3

Always prompt and professional.. every location.

Ko
Review №4

There glad to help you out with a part they will even take the time out to walk you through the repair process

Jo
Review №5

Well since Jim the manager left this place its going to hell

To
Review №6

When I worked here And Jim was the manager I made a simple mistake as a new employee at the time and instead of pulling me aside to confront me Jim caused a scene and demeaned my character as a person with insults infront of co workers and customers right at the counter. It was a complete and utter embarrassment to have had that happen. Everyone was half way decent but there was a concerning cut throat enviorment

Mi
Review №7

Stood in line for 10 minutes waiting no employees in sight. Just went down the street to advanced auto parts. Where there’s employees that help.

Et
Review №8

Larry is one of the brightest automotive experts Ive ever met.He knows exactly what you need.

An
Review №9

Everything your auto needs

Vi
Review №10

This store is fantastic! I highly recommend this place for all your Auto Parts needs. Great Staff. Great Selection. Beautiful brand new building.When Im there its like a big family. Theyve gotten me out of a pinch several times. I was in and out in a matter of minutes. 5/5 would come back again!

Pa
Review №11

I had a great experience when I went here almost a year ago.(at that time, I was not writing reviews). There was a familiar face from a competitive store I used to go to frequently and this woman would go beyond to help me with whatever task I would think I could do on my own. She was the supervisor at her old place of work. I think her name is Jeanine or something with a J. Sorry my name memory is off. Anyway she us awesome. She helped me when I had problems with my car and helped figure out how to open a certain part etc. She always helps me find a way.While shopping there, I was not pushed to buy any other products except the one I needed. They were very kind, everyone in the whole store. I appreciate that kind of customer service. That is something you dont forget.

Da
Review №12

Its ok

Je
Review №13

Great staff. Honest, hard workers. Always give me a good item at a great cost. Returned a item, had no issues doing so. They got parts that others dont and for less, some cost more but r of better quality. U get what u pay for.

Sh
Review №14

Asked my question, got my answer and where I could find it and out the door. Love that kind of service.

Ku
Review №15

I musta been waited on by chumley . Waited a solid 10 minutes while he walked around store looking for something to cut a foot of gas line hose . Out the door I went

Jo
Review №16

They always have the parts I need. And if not they order them and they have them ready quickly! The staff knows their stuff and are friendly to work with.

To
Review №17

The service is always great if they dont have what you need there they always do what they can to get it from another location for you or where ever they can awesome crew working there always friendly and extremely helpful

Je
Review №18

Great customer service. And do a lot to find what it is that I need. Good work Napa team! Keep up the good work!

No
Review №19

Great service

Je
Review №20

Good parts but the peaple working seem to be vary lazy dont come here to get spark plugs thay order the woung ones every time

Ch
Review №21

Favorite parts store and cheaper than other automotive stores. Just understand sometimes people have bad days. Great store.

Fr
Review №22

Napa is a good auto parts store there products are well built & they stand by there products.

Da
Review №23

They have what you need and staff know what your asking about. The only draw back is their prices double or triple prices on a lot of stuff but if you need it in a pinch they will have it.

Pa
Review №24

Place is very knowledgeable and has great customer service. Lots of hard to find parts in stock.

Ke
Review №25

The employees were very nice and helpful and I love using Napa parts

Kh
Review №26

Not happy at all with my purchase experienceThey sell me the a wrong part I put it in my car after 2 days I got to tow my car to repair shop to get the right part in which costs me a lot of moneyI went back to the store couple times no body want to be responsibleAfter couple attempts I was able to see the store manager he said I can’t do nothing all he did he gave me a phone number for district manager, that phone number was wrong I can’t get hold of nobodyReally not satisfied

Ju
Review №27

Always seem to have what I need. Staff is super knowledgeable and helpful in a jam not afraid to make suggestions to make life easier

Ki
Review №28

Very helpful in assisting with researching pricing information.

Ja
Review №29

When i order parts in advance i expect them to be there not to be told that they didnt order them and that i can come back when they call and now have been waiting 3 hours for their call and still waiting

Be
Review №30

Love Napa. Employees make this store.

Sh
Review №31

Best parts and service around

Pe
Review №32

Ordered online for pickup. Parts were ready when I got there.

je
Review №33

They helped me ! The guy even n the rain

vi
Review №34

Good price good parts

Sh
Review №35

Its an auto parts store

Wi
Review №36

Always very helpful

Sh
Review №37

Awesome place to shop

Dw
Review №38

Everything i needed

Wi
Review №39

Great customer service

Da
Review №40

Friendly service

Th
Review №41

Great parts

Ba
Review №42

We miss William

Bd
Review №43

Work

Da
Review №44

Place is no longer here

au
Review №45

Auto parts +

Information
16 Photos
45 Comments
4.3 Rating
  • Address:369 2nd Ave, Troy, NY 12182, United States
  • Site:https://napaonline.com/stores/ny/troy/369-2nd-ave?cid=pl_yext_gpc_GenuinePartsCompany_30477
  • Phone:+1 518-235-4440
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–2PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:8AM–3PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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