I drove all over to various Subaru dealerships and found Carbone in 2016. I bought my first Subaru there even though they are an hour from my home. Have my cars serviced there, as well. They have been, for the most part, worth the drive. They go out of their way to please you. I hope the good vibes continue.

Appointment for NYS inspection and oil change. In and out quickly. Service rep was great. Took time to answer questions about the car not related to the appointment and walked me through the features I asked about.

They always take good care of me, and their waiting room is comfortable. They are friendly and welcoming. I get in and out efficiently, and they are honest. Recently I went in to get new tires, and they told me that my car needed several repairs. Then I decided not to get the tires and to look into a new car. Other businesses might not have given me the same advice. They provide a loaner car when needed and have Saturday service options. I highly recommend them!

So I didn’t bring my car in for the north pole tire rotation and typical service I brought it in to get it lifted and I am glad I brought it to SUBARU rather than another place just for the peace of mind that there are Subaru techs working and making sure that my car safe everything is installed correctly. Plus it was something new for them and the nailed it!. The fact Everybody was as excited as I was about how the installation turned out just speaks volumes on the positivity and community that they have at the dealership. So big shout out to Andy for everything and making sure everything went smoothly and my man Frank for the installation!

Bought 2 cars in a month from Norah and Finance gentlemen name Mike it went fast and painless. Norah responded quickly to my emails with accurate answers.Mike had everything ready to go and wasn’t pushy on up selling me things I have bought 7 subarus there without problems all from Norah!!

Car salesman told me I could come pick up my car on Saturday. I showed up, he’s not there. No one knew what I was talking about. I had to wait 90 minutes for a manager to get with me and explain the situation. Apparently my vehicle that I was supposed to pick up was having some minor work done and was not ready and they had also not registered for me yet. Only reason that I didn’t give it a one star was because they offered a loaner car for me to drive over the weekend. Total lack of communication and absolute chaos when I was there to get my car. Happy with my purchase but the buying experience was awful.

My 17 yrs old son bought a really nice car from here so far so good, as far as the transaction went and the car runs great. Its only been 3 days. But I think they treated him fairly and they were very giving. Thank you so much for a great experience.

I scheduled an appointment 3 weeks in advance for a grinding noise in the rear wheel of my 2020 Outback XT (less than a year old) and a handful of electronic glitches. I brought it in and they replaced a failed wheel bearing and they bent the backing plate during the repair such that it rubbed on the rotor and made a grating noise. They also didnt have a tech that could look at the electronic glitches while it was there. They didnt have a replacement backing plate and said they could get it in 3 days and theyd call me when it came in so I could bring my car in to have it replaced and theyd look at the electronic glitches while it was there. They never called to let me know when the backing plate came in. When I called and checked on it, they said the first appointment they had available was 3 weeks out. I brought it back to them in 3 weeks to have the backing plate replaced and have the electronic glitches investigated. They replaced the backing plate and called me to let me know it was ready. When I went to pick it up, they had not investigated the electronic glitches and said they couldnt duplicate them. When I told them I could duplicate them immediately, they told me Id have to bring my car back. My 2020 Outback XT has now been in the shop for 2 weeks and I have left 6 messages with the service advisor and he is not answering my calls or returning them.

The mechanical service seems to be good, but doesn’t make up for not being able to reach anyone by phone or message. One is forced to make a physical trip to the (Hoosick Street) location for information/updates. A huge drawback. We are all busy in this modern life, no excuse.

I purchased a 2021 Forester Limited,3 mos.ago,one of my better decisions.Its full of safety features,and boast a smooth ride. However I must mention the Carbone dealership staff.In particular my sales person,Rudy C.who provided the much needed support and guidance I needed for my new ride. Also the entire sales transaction was very smooth.For making a huge financial investment,this kind of interaction is needed.

We had a wonderful experience buying our car at Carbone with Allison . Unfortunately despite spending more money for an extended warranty we’ve had terrible service at Carbone . The screen in our 2020 outback stopped working. We brought it in for repair, there was no car to loan us, despite being promised we would have that when purchasing our car and extended warranty, no one called to tell us what was wrong when it was in for service, we called multiple times, finally reached someone who said the part had to be ordered . We called 2 weeks later to find out the status and again left messages, no return phone calls . Finally reached a salesperson who promised a manager would call back within 15 minutes - no call .Not sure what to do or where to go after spending over $40k on a new car with warranty - definitely wouldn’t ever recommend this dealer .

Jimmer Kisselburgh is hands down the best Salesman. Smooth process, isn’t pushy and got me everything I wanted in my 2021 Forester Sport. He also recently got my parents into a car they love.

I will not be returning here for service ever again because the mechanic gashed my driver side front wheel while swapping my tires. I’ve called a couple times because I personally don’t like being mean about it. Never heard anything for a couple weeks, then I showed up for an inspection and still no one has bothered to help with their screw up……Now I bought my car here, and super unhappy with the service here…. There’s no excuse.

This is my first time writing a review ever here, and it’s specifically to help people avoid this dealership. The google reviews are flooded by what appear to be fake five star reviews that make it difficult to find an honest take on this place. As many before have complained, it was not only difficult to get a hold of a staff member of Carbone over the phone, but proved to be absolutely impossible. I was able to get an appointment online, where I completed a financing application that was never used or mentioned, and was told I had an appointment with a staff member that did not exist, who I was in contact with via text message all the way up until arrival when I was told she was an “online rep”.This dealership was a two hour drive for me, and I adamantly expressed to everyone I could get a hold of that I wanted to discuss financing prior to my appointment, so that I could be sure it wasn’t a waste of my time. Each individual or bot I spoke to continuously assured me this could be handled, but would make no effort to actually get me in touch with any financial manager. If this was accomplished, I could have saved myself 8 hours of driving and a week of time.Not only was I not put in touch with any physical person working at carbone, but I was continuously transferred to different lines until I would be placed on a hold, and simply hung up on.Usually I would never make the trek to go to such a place, but the constant communication from a sales rep and seemingly confirmed appointment gave me confidence, as well as a growing desperation for lack of affordable used cars.Even once inside Carbone, I received incorrect promises about loan rates and lengths, of which my purchase was entirely contingent on. (And also of which I spent countless phone calls attempting to settle before ever driving up there).Once i arrived I did receive attentive and speedy service from Rudy, however I did not feel he was very knowledgeable of the vehicle itself, the financial concerns I had, or took the meeting all too seriously. He was very communicative in the days leading up to my return (when I was planning to purchase and drive the car home) includ in getting my I touch with an insurance representative to handle internally.When I returned to Carbone to finalize the deal, I was approached by Mark the financial manager, and told that when they “looked into my credit” which I thought was the purpose of my original meeting, the down payment, Ioan length, monthly payment, and interest rate, had all increased so drastically I was stunned.He brushed this off, and I felt almost embarrassed as if I had misunderstood something drastically from our first meeting, and decided to step away to consider the car once again without his pressure to purchase. When I returned inside, I had made up my mind that I would not be leaving with the car that day (the car valued at 8,000$, priced at 11,500$, and after my loan length I would have paid over 20,000$) the sales manager was disappointed but not offering any real solutions, and seemed to see that the deal was no longer viable. Mark then walked out of his office, holding new paperwork, to almost scoff at me and said verbatim “okay so can we sell this car? Or what? You done deciding? I have someone else in the office next door that is going to purchase it right now. Are you done? Are you confused? Okay. “ to which Rudy looked incredibly disappointed (sorry commission) and I laughed and told them we were all set, I was absolutely not purchasing a vehicle from them.Conning, misleading,Unprofessional, lazy,Aggressive, rude, and overall disappointing. I am just relieved I did not waste my money, but only their and my own time.

I’m so glad I went to Carbone of Troy . The customer service was fantastic! Norah helped me fine the car I wanted. I would recommend to anyone to go to Carbone of Troy! The other person Mark was great helping out with the paperwork?

$150 to diagnose and fix an ill-fitting gas cap on my daughters car (if I wasnt 1100 miles away, I would have done it myself). Pricey and not recommended.

Everyone was wonderful. My sales person was GREAT!! Fast, efficient, and a great experience.I would highly recommend Carbone!!! I will definitely be buying another car from them.

Lindsey was very nice and helpful. She apologized for the service taking so long. Not her fault only 3 techs on for today.It took 2.5 weeks to get an appointment though.Lindsey gave me some options to schedule next time. Thanks Tom Russo

First experience buying a vehicle in many years and I was impressed. My sales person was super helpful in coordinating the purchase and service. Would definitely recommend to others looking for new or used vehicle.

Horrible….Never going to this place for service again waited 5 hours for a oil change/tire rotation and 4 wheel alignment!! After 4 hours i asked how much longer they said 25mins… 5h mark hits still having trouble with my back wheels! Like u gotta be kidding you guys sell all types of makes and models for brands all the time not knowing how to work on my car is an understatement especially a 2014! Calling Corporate now

My fiance and I just purchased a Subaru Outback. We had Jacob VanBuren as our salesman. Everything went smoothly. He was excellent at explaining everything we wanted to know about the different models we were interested in purchasing. He made it easy to understand everything and we never felt pressured. After we decided on the Outback, he went over everything in minute detail and showed us all the different components of the vehicle. Mr. VanBuren made the whole process smooth and easy. Carbone Subaru gets high ratings and it is easy to see why. I spent about 3 months researching the different vehicles on the market, and once I decided to go with Subaru, I researched the dealerships. The high marks and prompt response I got from Carbone made it an easy choice. Weve had the Outback for a few days and we are thrilled with it. Good job Carbone!

I had my car in for a recall. Mike was very courteous and friendly, and kept me posted on the status of the job, estimated to be three hours since it was Saturday. The recall was fixed, oil changed and tires rotated, PLUS a complimentary car wash, all in under 2-1/2 hours.I had a comfortable place to sit and read (could also have watched television) with a (free) cup of hot chocolate. I noted they also had free WIFI if I had been so inclined.The experience was very much in keeping with the service Ive received since purchasing my car 3-1/2 years ago. I will definitely keep returning for such outstanding service.

The sales person was extremely pleasant and efficient as was the finance person.

Members of the service department should have retraining in the proper ways to greet and treat customers. I recently purchased a vehicle from this dealership and had a warning light come on. I brought the vehicle in to be checked. As soon as I arrived members of the service team told me that they would prefer people make appointments and not just show up in the express service location. When I explained the warning light the customer service staff member kept coming up with reasons that the light may be on and appearing to be dismissive of my concerns about the light. The entire experience made me feel as if I was simply inconveniencing the service department. Carbone should consider getting out of the service aspect of car sales if this is how they treat customers who purchase cars at their location and then also purchase service contracts.

Doc Johnson was an awesome, prompt salesman who helped me out of my old vehicle and into a newer, nicer vehicle. The best part is my payments barely changed! Their entire staff is friendly and personable, able to work with you no matter what the situation. Id recommend Carbone Subaru to family, friends, and strangers alike.

Ask for Norah Frenyea, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and she knows her stuff. This was the easiest dealership I have worked with.

Great experience. Great service writer.

I bought a new Subaru Outback from Carbone in the fall of 2020. The process could not have been easier. We went in that day to car shop (during the height of the pandemic) and we felt completely safe throughout the car buying process. Our salesperson, Norah Frenyea, was top notch. Unsure of what exactly we wanted, we initially asked to test drive one of the smaller cars. When we changed our minds (TWICE!) Norah was happy to show us different options and allow us to test drive two other cars before we made our final decision. Norah was so helpful with all of our questions both about car features, etc. as well as the financials when it came to purchasing the vehicle. She even checked on us a couple days later to see how we were enjoying our new ride! The experience was great from start to finish. We would certainly recommend buying a vehicle from Carbone and it will be the first place we go in the future. Thanks to Norah and Carbone for our beautiful ride!

I was recently in a collision that totalled my last car. John Julian went above and beyond to get me in another Subaru as quickly as possible, to the point of driving it to my home so I could take delivery. Im normally underwhelmed with the service at Carbone, but John has changed my opinion of the sales team for the positive.

I arrived at 9:30 a.m. for a 10:00 a.m. appointment for a state inspection, tire rotation and oil change. I waited 5 hours in the customer service area for my vehicle. 3 hours in to my wait, I asked about the progress of my car service and was told there was only 1 technician working on a Saturday. Why would Carbone Subaru make too many appointments for Saturday when there is only 1 technician. Why would Carbone Subaru allow a customer to wait 5 hours for a routine service? I should have been offered a courtesy ride home or a temporary vehicle to use, something besides ignoring a customer sitting for 5 hours in the customer service area.

Even though my car is over 10 years old, the staff at Carbone take excellent care while servicing it and take the time to listen to my concerns. Mike Bingham has been so incredibly helpful and he is who I always turn to for management. He understands that I have financial limitations, and always goes above and beyond to take this and my car’s wellbeing into consideration.

Always a pleasure going to Carbone SubaruEveryone and everything about the showroom, and staff is first class. Express services without an appointment is the best.Bill Cavanagh

The process of purchasing a new car was stress free and pleasant! Norah was very thorough and knowledgeable and she was able to find me a vehicle that suited my family’s needs! Hands down great saleswomen highly recommend her!

Not great experiences here. I bought a maintenance package with my new car and was told I could use it at any Subaru location which was not true. I brought my car in for a standard 6000 mile service today. I had an appointment and after waiting for 2 hours for the car to be finished, I decided to check the status of the car. Nearly all of the maintenance attendants had gone to lunch and when I found my attendant he said, “Oh I totally forgot you were here”… During another maintenance service, they lost my keys. Not all that impressed with the service here, but I do like my car a lot.

Nora was amazing to work with! She took the time to help us find the right car and then took care of all the little details it takes to get into a new car. She even found the exact car I wanted and had it shipped in for me. 10/10 recommend 😃

Carbone Subaru is great! Handled my service, did a good job and the best part is I could get an appointment in a timely manner and didn’t have to wait a month or more for service. Will be using Carbone exclusively in the future!

I so love this place and everyone here is so nice and respectful & also helpful .. I love mark is a nice guy and also very handsome .. If you need to Finance a car he the man to go .. Also sell man Ralph and doc are so helpful and a great sell man, I’ll definitely recommend anyone to go here I love cargo single Carbone Subaru #1 ..

Theyre always helpful and honest. Nora Frenyea has been our sales rep for years and we trust her. Everyone there is pleasant. Best place to buy or lease a vehicle.

Best car buying experience I ever had! Rudy was my salesperson and patiently answered a million questions with expert product knowledge and a great sense of humor. Since I had to drive my new Subaru off the lot that day, he worked out every detail seamlessly to save me time. Everyone I spoke with was friendly and helpful, great place to shop.

Took my new Outback into Carbone for its first service. It was a very poor experience, but Im not sure they could have done any better. Took a month to get an appointment. Then I waited almost 2 hours for an oil change and tire rotation. Service advisors only started a couple of weeks ago - took 20 minutes just to get my paperwork and pay. They seem to have been hard hit by the severe parts and labor shortage. So as I said, Im not sure they can do any better. Just be aware, be patient. Good service is not available right now.

GREAT EXPERIENCE WITH NORAH IN SALES!! AND ALSO WITH MATT IN FINANCE. DEFINITELY WOULD RECOMMEND TO FRIENDS AND FAMILY

The used Subaru we bought here several years back is a gem, plus weve had excellent experience with the service dept -- and especially this Sep 2021 thanks to service advisor Andy M whos exceptionally knowledgeable and professional.

I completely understand being understaffed during these times, but when you cannot reach your car dealership for days upon days and leave countless messages without a response there is an issue. When I have gotten a sales person on the phone and explained my situation they told me that they would have a sales manager call back, which never happened. It is hard to get things taken care of and maintenance done to your car when you cannot communicate with anyone. This was happening prior to them being understaffed too. Not to mention, I have had issues in the past where I was told “there was nothing that they could do”. Not happy with the customer service and will not be returning

Overall, my experience wasn’t terrible. I don’t go there unless if I absolutely need to and I had to go for a recall on my vehicle. They did try to sell me on things and kept saying that I needed an oil change even though I just got one last month. Again, not terrible, but I hate how they always try to get me to agree to have unnecessary things done just to make a few bucks.

Carbone is an excellent dealership but trying to talk to someone in the service department is next to impossible. Leaving messages doesnt help much as when I have they were not returned in the same day. I have never been able to secure one of the promised loaner cars. Scheduling service on line works fine and once you are in the service department they are top notch. But the communication to them is a real let down. I know how busy everyone is but this problem needs to be addressed and resolved. Until then, I cannot give a glowing review even though I would like to!

Great car buying experience. Would recommend to anyone.

Standard dealership trying to squeeze any dollar they can find. You need a new cabin air filter for $60. Oh wait I changed it myself by buying a 3 pack online for $20 and spent the 3 minutes to change it. I paid for their ilife (or whatever it is called) so I dont have to pay for oil changes but somehow they came up with over $500 charges to try and trick people into paying more money. But as I said at the beginning that is every dealership out there and enough people that fall for the scams.

The dealership is top notch. Norah is stellar and a great person to work with. My wife and I couldn’t agree on a car but Norah was supportive in my decision to buy the car I wanted. My wife and I are getting a divorce now but with my new car I’m sure I’ll be making some heads turn.

My grandma bought a car from this dealer place. Norah is one of a kind person, who answered all of the questions that we had. She always had a smile on her face and was always willing to help out every time we called. I recommend Norah to everyone that is planning on buying a car.

Thank you Norah for your continued superior customer service . Very highly recommend for anyone looking to buy a Subaru or a car/Truck they may have in stock. Stress free and honest.

I was very impressed with the high level of customer service . The sales representative that helped me, Sohail William, was knowledgeable, respectful, and made the whole process so smooth and hassle free . I was impressed how streamline and professional the whole process was, and am EXTREMELY happy with my new 2021 Subaru WRX . I would recommend anyone in the market for a new or used vehicle to make Carbone Subaru of Troy, NY your first stop . Thanks again 👍

After weeks of researching and determining what car I wanted I found a used Crosstrek at Carbone Subaru and down the street from home in Troy! Great experience with Billy and Mark! They were straight up and honest! Thank you guys for a great first Subaru buying experience! I already love my new car!I forgot to add this photo of the dog toy Mark gave me! My pup loves it!

Norah was wonderful!! She made my buying a new car so easy and so reassuring. I haven’t bought a car in 10 years and I had many hesitant moments. She made me feel so much better. The entire experience was five stars. Thank you Norah! Sincerely Bridget

Car shopping is such a hassle for me but Norah from Carbone actually made it enjoyable! She was so pleasant and knowable about all the options available to me, really couldnt imagine going anywhere else! Highly recommend!

The sales and finance team were super friendly and went out of their way to find me a better deal.

Great service! Very easy! Was in and out very quickly!

Nora was amazing to work with. I wasnt sure which Subaru would best fit my family of 4. Nora took her time and helped me pick the best car for my family. She was patient, detail oriented, and very informative. She worked to get me a great deal that was affordable and manageable. Will definitely be working with Nora again! Cant recommend her enough.

I was shopping around for a new car this winter and was looking at Subaru’s. Everyone at the dealership was very professional and were great through out the whole process from the time I walked in, to when the vehicle was delivered. Carly in the office went above and beyond to make everything happen smoothly! The Subaru was a beast in the snow and I’ve been enjoying every second of it! I’ll be back!

Edited (9/21/2021)Update: I have changed my star rating from one to three. After reaching out to their parent company Lithia, I was put in contact with the General Manager Kevin Hoagland. Kevin was apologetic to the situation, listened, and seemed sincere in his desire to fix the problems I experienced. Additionally, he was receptive to helping find me the car I wanted, though ultimately, the current automotive manufacturing situation globally stifled his efforts. I had a good experience speaking with Mr. Hoagland and hopefully any issues leading to my initially experience will be remedied.Original review (9/20/2021)My experience at Carbone Subaru of Troy was not pleasant. I inquired about the availability of a specific car. I was told the car was available (turns out is wasnt) and scheduled an appointment for the very next day. I arrived at the dealership at my appointed time to be told that the car was in fact not available. I was told a miscommunication occurred. I say negligence and incompetency occurred as I was checked on by my contact, Customer Care Rep Matt Capistrano, multiple times throughout the day leading up to the appointment, with zero mention of the car I asked about actually not being available. I travelled 2 hours to see this car. In an effort to expedite the process, I had previously filled out as much information as possible online prior to my appointment including a finance application. This resulted in a pull on my credit, which wasnt necessarily surprising, but when I brought this up with person I was working with face-to-face, which was not the person I had previously been in contact with, they denied that a credit inquiry had taken place. I spoke with the Financial Manager, Miles Murray, who again insisted that a credit inquiry wouldnt have taken place with just filling out the online form. When I showed him the inquiry alert, he was surprised and unsure as to why that happened, and would look into it. Between the Financial Manger and the Customer Care Rep it is apparent that having knowledge relevant to your job description is not a prerequisite to being in that position at Carbone Subaru of Troy. The person I dealt with at the dealership, Sohail William, was fine. He was nice, patient, and tried to find answers to my questions concerning my disappointing, supremely frustrating, and completely preventable, experience at Carbone Subaru of Troy. I will not be using nor recommending any of the Carbone auto group.

I hate shopping for cars and dreaded having to do it again. Then, I met Norah! She was professional, extremely knowledgeable, and very easy to deal with ... not the stereotypical “pushy car salesman”. She found me exactly what I was looking for and gave me a great deal on top of that. It was a win-win! The next time I’m in the market for a car, I’m heading straight to Norah!

The wonderful people here hooked me up with the best Outback ever. I am so grateful, may God richly bless you all and your families!Brought my Outback to Carbone of Troy for NYS Inspection, 9/14/21. My friend & I looked over inventory, sipping yummy complimentary French Vanilla coffee, done in no time, thanks!

Norah is fantastic!!! You literally tell her what you want and she will stop at nothing to get it for you. Your happiness is her number one goal. It’s so refreshing to have a car saleswoman who really cares about the quality of car you drive off the lot. She is super sweet, and easy to work with. 10/10 would recommend! I will be sending everyone to her that needs a car!

I went into Carbone to return my lease and potentially sign a new one. Allison Raymond promptly approached me to lend a hand and boy was she helpful. She was able to gauge my needs and get me into the right car with no hassle. She made renewing my lease an exciting, relaxing, and rewarding experience. I left with an upgraded car at the right price while feeling like I was given a very fair deal. I highly recommend Carbone and Allison to all those considering a Subaru.

I had an appointment today to fix two previously identified issues. But then I added on two more issues to be checked and fixed if needed and both were needed. It was all done in good time. My service adviser Josh H. was great and got everything done in record time. He kept me updated with the status. Very happy with service provided.

Very disappointing. True bait and switch. I had scheduled an appointment for a test drive on a vehicle. Drove 1.5 hours to get there. Had been in touch with the internet sales consultant about 1 hour before my appointment. I got to the dealer, the salesman brought the car around to the front then said, sorry it sold earlier today. someone could have called, texted or emailed.Then he tried to show me a different car, more expensive, with body damage and not a clean accident history.Never going back or recommending.

Ive dealt with Nora multiple times, always no hassle, great conversation and she is looking out for your best interest. If you are purchasing a Subaru and want a great deal and easy process, Nora is the salesperson you NEED!!!! Keep up the EXTRAordinary work!!

I was recommended by a friend to Norah. She was absolutely wonderful and friendly! I am a first time car buyer and I didn’t feel pressured at all into any decision. She truly makes the process easy and comfortable! I would tell anyone to go see her.

Went to Subaru looking for something basic and Norah completely hooked me up! Her friendliness, attention to detail, and ability to go the extra mile was exactly what I needed. Thanks Nora and thanks Carbone Subaru!

I have to give a big shout out to Norah Frenyea. I had a friend advise me to go here and look into getting the 2021 Subaru Crosstreck Limited in BLK. My friend informed me it was small enough for me to fit in and would be perfect for all the driving I do!! She advised me to speak to Norah, because she bought a vehicle from her a while ago. Norah showed me around and told me about the vehicle I’m interested in. She knew exactly what I was in need of and advised me to really take this vehicle into consideration. I advised Norah that due to her kindness and knowledge that I would definitely keep this place in mind. I appreciate her kindness and professionalism especially when I know nothing about vehicles!!

Jimmer Kisselburgh was our salesperson. He was attentive to our needs. Excellent service.

Many of my family members have Subarus, so I went ahead and got an outback. Norah Frenyea allowed me to feel comfortable and never felt trushed! I didnt feel intimidating or pressured like I have at other dealerships. My experience was so great I named my car Nora:) Ms. Norah at Carbone deserves 5 stars+ !! Thank you for the great experience!

Norah was incredible. She got me into a great, reliable vehicle - right away. I was in a car accident and only had a week to find a new car before my rental was up. Not only was she kind, she knew exactly what she was doing. She found the car that was perfect for me at the time, within a matter of hours. If youre looking to be treated right and be 100% satisfied with your overall experience, I would highly recommend going to Norah. I will be going to her, with my future needs.

Buying a car can be stressful but Norah made the experience so pleasant and stress-free! Everything went smoothly from picking out a car to establishing the financing. Norah was really informative, patient, friendly, and thorough. We love our new vehicle and will definitely be referring everyone we know to Norah!

Norah is the most gracious and knowledgeable salesperson I have ever met. She answered every question we had and made the entire process smooth and without any stress. I have recommended her to friends and family and she took care of them as well, selling them their dream car! Id give her a million star review. Keep up the good work Norah!

My wife and I have bought two Subaru foresters from Carbone Subaru of Troy. Norah, our sales consultant, helped us out both times to get an awesome car at a great price. Very straightforward and transparent. Both times I came in I drove away in a new car within a few hours. Highly recommended!!! Thanks again Norah and Carbone Subaru!

I was truly delighted at how stress free and easy my recent vehicle purchase was. Jake VanBuren was a wealth of knowledge and didn’t make my wife and I feel pressured in anyway to buy or make a quick decision. He was fair in the negotiation process and at no point did we feel he was trying to pull a fast one on us. We will be coming back to Carbone in the future and we highly recommend anyone to make them your first stop when shopping.

Norah is amazing!! I highly recommend working with her. She didn’t make me feel rushed or pressured. She made the process easy, had quick and clear communication, and was professional and polite! It was a wonderful experience!

I worked with Norah Frenyea and she was Absolutley amazing! Noarah not only focused on my needs for a safe car, being a newly single father it was important to me to keep my son safe. But she also got into my wants in a car and she got me perfectly! The amenities I wanted and everything I needed! I love my new car! I would Absolutley recommend everyone go see Norah and see what it’s like to have an amazing experience car shopping.

All I can say is, “WOW!” How refreshing to deal with a saleswoman the best of the best at that! Dealing with Norah, I never once felt as though I was being sold anything; interacting with her felt more like I was talking with friends and family. She was genuine and sincere, never felt pushed and as if I was there to serve as a benefit to her. She’s the reason I’ll continue to go back and wouldn’t send anyone I know anywhere else! THANK YOU, NORAH!

Norah made my first time buying a new car (Forester) experience easy and she got things done fast! She walked me through what to do with my old car, explained payment options for the new car, and then when the car came in, she took at least an hour to show me all the things I would need to know to operate the car and answered my questions. Even after leaving with my car the day it came in, I have called back to ask some questions about certain functions/accessories in the car and she is prompt and gets right back to me. Norah is a professional and wants to make sure you are happy and satisfied with your purchase. Definitely speak with Norah when you go to Carbone Subaru to look for your next car. Highly recommend her!!

Prepare for buyers remorse. Service is amazing slow. Prices are high, and worse of all they are one of the very very few Subaru dealers to not have a 30day return policy.

I have sent countless referrals over to Norah Frenyea and they always walk away talking about their experience with her in the highest regard.She’s a consummate professional and always takes the time to make sure her customer’s needs are met.

Hands down the smoothest car purchase ever, thank you Norah

Where do I begin. I was looking for a family car with having 2 kids. I wanted something that was big and would fit my family in it. So I called to see if I can look at a couple. For a month Norah and I were going back and forth on the phone to see what car would work for me. Norah told me about the Subaru forester sport they had. So I looked at pictures of the car. She called me with in the hour and told me I was approved for it. So i came and signed the paper work with Mark P. Norah and Mark P were so helpful and amazing. They make my experience so easy.

Jeff and Mark were great to work with. 3rd straight Subaru purchase at Carbone!

This will be my third car with Carbone and wouldn’t want to do business with anyone else, but Norah! She is an absolute pleasure to work with and will be dealing with my craziness every time I upgrade! I highly recommend anyone looking for their first car or looking to upgrade their vehicle, go see Norah at Carbone Subaru!!! ❤️

Norah was incredible to work with! Shes knowledgeable, thorough and kind. Shes the whole package you need to purchase a vehicle. Highly recommend you go see her if your interested in a new car!

Norah was great! She was friendly and very knowledgeable!

I recently bought a certified pre-owned 2018 Forester. It was an excellent experience! Zach Brennan was my salesman and was very thorough, showed me what I wanted, kept it in my budget, and was very attentive.I knew I wanted to purchase here because Carbone came highly recommended by a few friends. My boyfriend thought the entire experience was terrific too, and he may even get a Subaru now too!

Norah was and is the best in the area. Compassionate, reliable, and determined to get you what you want!! Excellence

I would personally highly recommend coming here and speaking to Zack about purchasing a new vehicle. He is very knowledgeable and will do what it takes to help get you into the car of your dreams. Hell work with you very well and keep you updated every step of the way.

So far I have leased 2 Subarus from Norah, currently we are working on the 3rd. Its hard to believe I am already nearing the end of my lease on my WRX! She is an amazing individual and extremely talented at her job! I recommend her to any and everyone! Her personality is warm and she is far from pushy when it comes to your making a decision. Highly recommend!! :)I cannot wait to wrap up this 3rd lease with her!

Just bought my firstt Subaru ever from Subaru in Troy while working with NORAH for a few days to find the right car with the right whistles and bells that I was looking for. Ive worked with many car sales individuals in the past and this experience with Norah has by far been the best of all. Absolute professionalism, patience, answering every question of mine and going the extra mile to obtain any further detailed info I was looking for. Not once did I feel she was pushing me to close on a deal, she consistently worked with me to ensure the car was right for me. Sending me extra pictures of the various cars I asked for, running multiple number scenarios, etc. Will definitely recommend all family and friends to Norah.

What a breath of fresh air. Car shopping can be so stressful. Norah was so personable and charismatic during the whole process. The one thing I am most impressed with was after the sale. She kept in touch and is always available to answer my questions and help with any service appointments I need to make. I have referred her to many friends and family.

Customer service is terrible. Kept my car for 4 days and did not find or fix the issue I was describing. Instead they put 140 miles on my car and left it on empty and gave me list of other things they could fix in the meantime. They refused to reimburse me for the gas it took for me to get home but I had to fill the tank of the loaner before returning it to them. Not to mention it is nearly impossible to get anyone to answer the phone when you call. Will not be returning here.

NORAH is the BEST! I had purchased a Subaru from out of state that I wanted to trade in. She made the process so simple! Her personality is amazing and she is so patient. If you need a new car go see Norah at Carbone Subaru of Troy!

Norah is truly the best!! She was so patient and helpful. She made sure I was happy with my decision. I would definitely recommend her to my friends and family!

Great dealership with a great team. I felt so comfortable and happy with my experience. Norah Frenyea is such an amazing sales rep, someone you can trust to take the time to understand what you need/want and take good care of you!

If you’re looking for a fair salesman who is thorough, knowledgeable and kind - Jake Van Buren at Carbone is just that! Easy to work with without the pressure of the typical ‘car sales’ experience. Truly exceptional!!

To get your car serviced required to schedule an appointment. When you schedule appointment, you dont get any confirmation of that. That is annoying.