Everything was good with taking my car for service. The person that was assigned to me not so good. I left numerous messages about being updated on my car. Never a return phone call from her I started to stay in contact with my last contact for service. He answered my calls and kept me updated. I think it ruffled feathers but it is all about customer service!

Very thorough and quick. I personally dont like when i got my car back, it was switched to sports mode. Regardless of that, the Lube Technicans/Service department did a great job and William at Service was very courteous and professional. Definitely recommend and will be coming back for future Service work.

I had a great experience, from the moment I walked in, until my car was repaired. Will was awesome, friendly, great communication, and just over and beyond customer service.Originally I had a great experience, the customer service is great . Until I noticed a leak in my driveway. I went in for one issue and came out with another, I’ve since then went back to repair this issue twice and it’s still present.

From the moment we walked in until our car was delivered to our home later that day, everything was top notch. This was most rewarding car buying experience we have ever had, and trust me we’ve had quite a few.From GM Mark, our outstanding sales professional Emery all the way to the Finance Manager Boris it was an extremely wonderful experience. Emery listens to the buyer to match them up with exactly what they want. He’s professional, knowledgeable and friendly.What a wonderful experience!

The service department was exceptional. They delivered on every promise and got my car back to me on the same day. They were very thorough and accurate. Highly recommend this brand and location!!!!

Its really great experience with suburban INFINITI service center. 100% professional and awesome customer service. Thnxx

I needed work done on my vehicle and Suburban offered a valet service that worked out perfectly. This saved me time and trouble of having to drive to the dealership. The service tech gave me timely updates on my vehicle and the whole experience was smooth and trouble-free. Excellent customer service! Highly recommended.

Had service done on my QX60 at this dealership. Very comfortable waiting area, and service was done promptly. The service rep who checked me in, Amy, was very nice and efficient. Best place to take your Infinite for service.

I had the pleasure to work with Mr. Michael Booker and Mr. Oleg. (manager)both gentleman took great care of me and my purchase. Explained and offered programs that would benefit our family. taking time to really listen to a professional sales person who looks for the best options! I really enjoyed the experience! They never missed a beat and Im now cruising in my new used car! ***IF YOU DONT ASK FOR MICHAEL BOOKER, your really missing out! would and will recommend to all my friends family and co-workers! Thank again guys! ... and the last minute hook up!!-N.P. (ILX)

My husband and I test drove a vehicle on their lot, had to leave to feed our 6 week old at 12:30, and called them by 1:20 to ask when we could show up with the check to purchase the car we had test driven. Our salesman told us we needed to schedule a time with the finance office and he would email us a Purchase Agreement and then call us back when he could get the schedule to set up a time. At 2:30, we received a call saying they had sold the car to somebody else who came in to test drive it at 2:00 PM. While I understand you cant hold a vehicle without a deposit, it is incredibly disappointing that we confirmed we were going to purchase the vehicle and they didnt get back to us, instead just selling it to someone else.

We got our 2021 QX50 last week and my wife is very happy with the car. Thanks to Emery and Marc for the great experience.

They tried to sell a car 2 times. Did not have the courtesy to say there was another person interested. Poor service and customer experience!

We had a screw in one of the tires, and a second tire had issue not holding air.They exchanged the tire with the screw, and they did not even check the other tire.We had routing service before and the did not rotate the tires, and again this time the never did. I guess I’ll not return to them in the future

Great car buying experience here. Michael B. hooked me up with a great used vehicle. Everyone was friendly, responsive, and knowledgeable. Would absolutely buy my next vehicle here.

Worst place to go to. Don’t go there to fix your car if you a woman or person who don’t have any idea about cars they try to hostel me for a new battery that I just replaced when I want three trying to replace it. they feel stopped they don’t know what to say.I Try to talk to the manager he doesn’t answer me he know my number.

Attentive service. Decent loaner cars. Courteous staff.

After missing their original callback,I couldnt seem to get a call back about service on my car been waiting 2 hours for a call back. Their is no reason for not calling me back. I brought my car in at 7am. The receptionist promise me a call back from the service manager or assistant that never happened. After a couple more calls and texts and a email. I was coming to get my car ready or not. Service people seem nice in person but you certainly cant contact them over the phone about your car.

Excellent service provided by an excellent team! I consistently receive wonderful customer service from the staff.

Excellent experience- the repair took a bit longer than expected so Amy made sure that I had a loaner to use. She communicated updates to me throughout the process which was much appreciated. The pick up/drop off at my home made it super convenient also.

Service performed correctly but not in the time explained. The advisor knew I had an appointment and I had to personally find the vehicle was finished and then told oh, Ill get with you soon. Someone else checked me out so I was only 10 minutes late to the appointment.

Gary’s product knowledge and professionalism was “off the charts “, and he even gave me a GREAT deal. In today’s crazy car market it was a pleasure to work with him, quite the opposite from what I experienced at the Mercedes Benz dealership down the street.

They provided exceptional service and my 21 point inspection helped me to keep my vehicle up to par!

Amy was helpful and got a loaner, so I could run a few errands nearby. This really helped me out and I got everything done by the time she called me to pick up my vehicle. Although I was not too pleased with my finally tally of a bill. But Im satisfied with the maintenance service. Kudos to Amy for great customer service.

My experience with the Service department is top notch.Their partnership and expertise on how to maintain good health and reliability of my vehicle is what I value the most. They keep me on schedule. Great experience!😊

Awesome car buying experience. Readily answered all questions. Took the time to make sure I knew all the features of the vehicle and how to use them. Gary Davis went above and beyond. Exceeded my expectations. He is truly an asset to the organization.

My tire burst and needed to get a new one ASAP but they were already closed after hours. I dropped my keys off in their drop box with specific instructions to call me before they do the work and they called me the next day as soon as they opened and explained my options. Overall, the job was done quick and efficient and they made sure it was safe to drive.

Bought a 2013 XJ 35 w 100kProcess was fraught with misstepsVehicle was not ready to be sold required additional Trip, car that I waited to have cleaned was a mess. I provided pics of the dirty interior to salesman. NothingWaited for close to an hour on Finance guy to show upOverspray on inside of windshield from steering wheel being painted

Very thorough service department. Great to deal with!

We continue to obtain our vehicles from Suburban Infiniti of Troy. We have purchased over six (6) vehicles to date from FX35, G35 to current QX50. Service has been Top Shelf for our family! We recommend others go see Gary and Mark for the outstanding experience at Suburban Infiniti of Troy.

The service manager (Jacob) was fantastic to deal with. This dealership should be very happy to have someone like him who cares about customers. I would certainly come back and share my experience with my friends. Keep up the excellent work

I worked with Michael Booker. He was a great and attentive agent. He answered of my many questions and looked into anything he didnt know off hand. I purchased a CPO but he went and personally made sure my car was just as clean on the inside as it was on the outside. He had that leather in mint* condition! A++ service, definitely ask for Mike!

Jeffrey greeted me before I could unfasten my seat belt. He appeared to have a true grasp of my problem, and he suggested I wait at least for a diagnosis. My car was repaired in a very short time, and all was perfect. Thank you for 5 star service

Suburban Infiniti has provided me with the best dealer experience in my life. As a woman of a particular age, people try and take advantage of you because you’re not a car guru. I love that if there is a problem with my car it’s backed up with facts and data not a salesperson trying to up-sale a promotional. I highly recommend Infiniti cars and the Suburban Infiniti dealership in Troy.

Andrew was very knowledgable and made the car buying process very streamline. He was available for follow up feature discussions. I would strongly recommend Andrew for your car buying experience.

Excellent service from Gary Davis. He answered all my questions, and addressed all of my concerns; and sold me a car with courtesy & care.

Ive been getting my car serviced at Suburban Infiniti of Troy for several years now. Great service and friendly staff. Amy and Jeffrey are outstanding service managers.

Service was prompt. The representative that I dealt with was very thorough in helping me get situated while my vehicle received the complimentary oil change. I usually go to local commercial maintenance shops for service but for some things I trust that the dealership to take care of.

The welcome person was rude. She stood there and just looked at usWe were made to believe that because we didnt buy the car there, they could not service it.Our car was not being looked at until we complained about it.No extra service was done, such as car wash, tire check, fluid check.For a car that cost as much as ours, you would expect better service.

Good experience purchasing a used car. Andrew was helpful and we are very pleased with our purchase.

It was excellent. He has always been very caring, professional and pay attention to details. He always makes sure that you’re satisfied by the time you leave after your service.

Had a door handle light to be replaced and was told this was covered under warranty. But later found this was not covered but still did not charge me as a good-will gesture as I was initially told this was already covered. Appreciate this gesture of not going back on their word and providing the service without any hassle. Overall good service.

Not really an experience id brag about, took my car in for a radio problem that i know cannot a big deal (quoted $3,000!?), my car has not been driven nor touched in 3 months, when i finally started the car the radio was not working, and they are claiming the internal wiring has been ripped up? No sense. Charged me $200, kept my car over the weekend and still drove out the dealership with a non working radio. Its like a paid $200 to park my car at the dealership for 3 days. Never again. No stars.

Always accommodating and pleasant. Ask for Jacob Gaberman the Service Director. Phenomenal!

Michael Booker was an awesome car Salesman. He was responsive, patient, and did not make me feel pressured. His customer service is the reason I moved forward with the purchase of a QX60. It has been over one month since the purchase, but I have heard from Michael multiple times to ensure I did not have any lingering questions. During the sales process, he explained all gadgets within the car so I was left with no questions. Be sure to ask for Michael Booker when you go into the dealership.

Very professional, the service department representative answered all of my questions that I asked while my vehicle was serviced. Very people friendly and very knowledgeable thank you for taking care of my car..

I recently bought a new Infiniti from the Troy Infiniti dealership. The experience was excellent. Over the last 10 years I have found this dealership to be very customer focused. Gary Davis was great to work with! Very professional, friendly and knowledgeable. All very important to a customer like me! Thanks Gary.

I was very pleased with Andrew and the experience of making a remote automobile purchase through Andrew and Suburban Infiniti of Troy. Andrew was very professional, knowledgeable and conscientious throughout the entire process.

If you are a new customer you will receive red carpet when you walk in after you sign and pay no more red carpet they will not even answer your phone The truck is not safe to drive for my family and I’ve been waiting to schedule Maintenance I am calling every day And every time I call they promised me to call me back they never do special from the customer service department very very bad customer service

It was an awesome experience to buy a car with Suburban Infinity of Troy Team. Boris has been an excellent sales person and treated me like a friend. Amidst this pandemic period Boris helped me out to get my Dream car with no hassle. I will definitely recommend the dealership and Boris to my friends and colleagues! Awesome Service!! Thank you!!

Great experience. My service advisor was outstanding!

On Aug.13,2020 I took my truck into service for them to install a new electrical system, Jacob and his team did a Great Job!! After picking up my truck the next day, before I left I noticed everything I had programmed was lost, so I reached out to my Salesperson (Emery Northington) I was assigned after they fired my original salesperson Diane, Well after over a year of Emery trying to sleep with me, with No success...Now when I have a question or need any assistance with my truck, hes not interested in helping me and refused that day Aug.14,2020... Very unprofessional

Excellent service finish their job on time Great personality specially Jeffrey wonderful person

I had a great experience with William when getting my oil change completed. I felt super comfortable. He was great to chat with and very up front about everything. Thanks.

Awesome Group to work with very accommodating. My only disappointment was my car was in for lengthy 4 week visit for overheating issues. Im very particular about my vehicles cleanliness and when I arrived they made sure it was washed outside, but didnt look inside apparently someone had eaten in my car while in for repairs, I NEVER have eaten in my car, I found bread crumbs and potato chip all over the passenger and driver floor with tons of bread crumbs between the seats. I had to take the car to my regular detail place in Lake Orion to have it cleaned again. In hindsight I should of turned around, but I didnt have time and I was just excited to get my car back on Saturday. Like I said earlier, this is an outstanding group of people who have taken great care of me over the past 4 Infinitis . Im posting because they gave me loaner brand new loaner car I had for 4 weeks and before I brought back I had it detailed inside and out so it looked like the new car it was when I picked up, there wasnt even a finger print on the touch screen.

Always a great place to get my car serviced. No stress. Fast service. Nice waiting room.

Nice dealership, my salesperson Layla was very professional and nice. I wished the finance person could have financed the car I wanted.

$175 to reprogram a key fob was completely ridiculous and outrageous

Very pleasant staff, I had a great experience getting service done to my vehicle. Thanks Amy in the service department.

Service agent Mr. Jacob was very professional and knowledgeable. Also I would say that I never have to worry about the service at this Suburban Infinity of Troy. Thank you for making my car maintanance a pleasant experience.

Amy in service was excellent! D. Jones

Received the red carpet treatment here. It was my first oil change service. Not only was the service timely but the amenities were excellent. I received a voucher for their CAFE (what dealership has a cafe?!). I was able to enjoy lunch and the comfortable work space at the dealership while my car was serviced.

Met the representative named Boris.He was amazing. Very much helpful to get me a nice car after listening clearly to my situation with patience. They have nice deals on used cars and also new cars. Over all it was amazing experience.

Service is always great with Jeff S. He is very pleasant and welcoming. He remembers you. This is the reason I continue to have both of my vehicles serviced at suburban infiniti.

While on Holiday travels with my family, my check engine light began to glow. It was tremendously convenient to make an online appointment for the next morning, sine that was my planned travel date. The service team was service team were all friendly accommodating. They identified the issue to be a loose cable connector at the accelerator pedal. The problem was fixed (under warranty) and within a couple of hours, we on the road home. You cant ask for any better luck while traveling!

Jeffrey and his team run an amazing service center for Infinity and Suburban. Quick professional and friendly!!! Thank YOU!

I dont recommend anyone doing business with this dealership. I brought an extended warranty, which turned out to be a waste of money. I was clear on what it was suppose to cover and when I called to use it, I couldnt. They also refused to return a warranty check to me that was due in October 2019. I called this place numerous times, left messages and nobody answered or returned my calls. I reached out to them in September 2019 and I just received a call back August 6, 2020. I only received a call back because I mentioned a lawyer. The finance manager, Tyran tried to make me feel like I didnt know what I was talking about. He did not resolve my issue and hung up the phone before I did without apologizing. He did not seem to care that I was given the run around for almost a whole year. Everyone I spoke to pass the problem off to the next person which is very unprofessional. I will never do business with this place again. Trust and believe I will report to BBB and consumer affairs. THEY ONLY CARE ABOUT MONEY so BUYER BEWARE!!!

Andrew was very professional with what he did. He understood that I had looked at several other cars before and he was not pushy. He showed me the car and let me make my decision about it. It was my choice to purchase the vehicle, not his. extremely good experience with Andrew, I would shop with him again anytime I am in the market for another vehicle.

Excellent customer service! Elias Y. was incredibly helpful in finding me a new vehicle. I had very specific needs this car purchase and he was extremely helpful and found the perfect one. He was very kind, knowledgeable, patient and had good communication during the process. The dealership is very clean, modern and staff is very professional. I imagine any service needs in the future will be just as seamless. Exceptional buying experience and highly-recommended!

Horrible job from the service department. Dropped my car off to get fixed and came back with more problems. Not just once but twice. I want them to the problems they caused without me being charged like last time.

Good experience. I need the programming service for my new remote engine starters and Charles is a good helper. I waited for like 30 minutes as was much faster than expected. He patiently gave me an instruction on how to use the new key before I left yet the dealer I purchased the car from barely taught me nothing. Charles deserves the good review!

I took my car here a few weeks ago to have it assessed for a recent recall. In the process of this assessment, I was told that my car needed certain items other than the recall fix. The actual part to fix the recall would not be in for another two weeks. So, I spent $1000 letting them fix everything that needed to be fixed. When the actual part came in, I brought my vehicle back two weeks later approximately. At that time I was supposed to just get the part installed at no charge and that would be the end of it. Instead, I get a call from these guys saying that my car needed $2000 worth of work and that it was dangerous to drive without getting this work done. That was awfully strange when two weeks previous, I was told the same thing and I opted to pay the $1000 to get my car fixed. I was surprised and shocked and wonderEd why would they let me drive the car off the lot two weeks prior after paying $1000 only to bring the car back two weeks later to get the recall part installed and then be told my car was dangerous without an additional $2000 worth of work? This was clearly an attempt to gouge and take advantage Of a customer. I will never return to this dealership with my vehicle. I view this Blatant dishonesty. This is unfortunate with everything else going on at this time in the world. A car dealership trying to pilfer.

This Dealership is one of the best around. It’s the very reason why I’ve owned an Infiniti since 2003. Adjusting well with all the changes due to the pandemic. They’ve had some staff changes which have no problem treating you the same as the friendly faces you remember and many great employees that are still around that remember you and value your business. I also love how they give you a “Infiniti” loaner versus many dealerships that put you in touch with a rental company which not only lengthens the process but also puts you into another brand ..which has never made sense to me. If I own an Infiniti I want the closest vehicle to the one I own as a loaner. Special thank you to all the staff especially; Marc, Jacob, Jeffery and Amy.

Excellent Customer Service..

Boris and the whole team made my buying experience as painless as possible. They worked with me to find a great vehicle for my young family and I cant thank/recommend them enough!

Emerys personable service provided the calm, no pressure environment I needed!

The service agent, Mr. Shuert was very professional and knowledgeable. He was able to attend to me even when I arrived before my appointment time - that was helpful. The work was done beyond my expectation - good customer service.

I have always been satisfied with my experience atSuburban Infiniti of Troy. Amy was exceptional to work with.

Go to Suburban Infiniti of Troy if you want a different car shopping experience. One where youre always treated with respect, professional courtesy and kindness. No hard sale whatsoever like so many other dealerships. It was a true pleasure working with sales consultant Gary Davis and the rest of the team there. The manager too was high class. I highly recommend visiting this dealership. You will not be disappointed!

The good. Andrew in sales did a great job providing all the information I asked for. Pleasant and helpful.The bad. I drove two hours to look at and buy a used Lexus from the dealership. After agreeing to buy the car I was informed the title department had gone home for the day (5pm) and the manager Oleg Kovtun seem very confused on how to handle an out of state registration. Confused is being polite. A better description would be clueless.I left with the understanding I would hear from the title department the next day and would conclude the sale and pick up the car. Oleg didn’t call with any information until late in the afternoon. He then listed several fees that I questioned as I was registering the car in another state. I told him I would call my bank to address the title issue and call him right back. He then avoided several calls for the next 4 hours and finally returned my call to tell me the car had sold.Lesson learned sign paperwork before leaving and don’t waste your time with Suburban Infiniti of Troy. Especially watch out for Oleg Kovtun. I’m sure it won’t matter but I will contact the better business bureau and Infiniti with my complaint. Had the manager or the title department been able to handle a simple out of state transaction I would have purchased the car a day prior. If Oleg was a man of his word he would have at least given me first right of refusal on a car I agreed to buy and he agreed to sell. At best this is horrible customer service that I would expect from a shady used car dealer not an Infiniti dealership. Oleg even said the difficulty of an out of state transaction was a contributing factor on why he sold to someone else and said he would do so again!I honestly think this is the worst customer service I have ever dealt with.

I was car shopping for months and in and out of lots of dealerships and Suburban Infiniti of Troy was hands down the nicest and best to deal with. Andrew was the best sales person and was very patient answering all my questions and concerns and always accommodating my very busy schedule which makes a huge difference when you are trying to car shop with a full time job and 3 kids.

Will and the service technician performed magic! They had my car ready the same day after jumping through hoops, with a smile and updates. Very professional and personal! Thank you for taking such great care of me.

Always a pleasant experience at this dealership. Their customer service is unmatched. They work quickly and efficiently.

Excellent customer service. From the time you pull your vehicle into the service center to the time your car is returned. The service representatives do a great job informing you of the services needed and the costs of everything upfront. If you wait there for your vehicle they make sure you’re comfortable and update you on the progress. I would highly recommend them and will definitely return there to have my car serviced in the future.

This place always makes me feel welcome. Timely updates throughout the service process and I love having the car washed shined and ready to go when I arrive. It is the next best thing to a new car experience. Jeff in service has always taken care of me and I appreciate the great customer service.

Great service!

Worked with Boris for selling my car. Very helpful, patience and understanding. Its really nice working with Boris and Suburban. Thanks Boris.

Loved our salesman - no pressure, a lot of patience, and went above and beyond, but cant give 5 stars as the finance guy kept us waiting forever, was dismissive and rude, and didnt communicate with us about wait times and what was needed. It was a shame as he reflected badly on the entire organization. Other than that, it was a great experience.

Called up and let the dealership know that I have a CEL from a P0106 code and that I have a tuned ECU, Wanted to know if they could give the car an ECM update since that’s the one of the only ways to get rid of the CEL. Read on the forums and group chats that it should take about 30mins-1hr to clear the code, was there for 1hr and 30mins for them to only tell me they can’t clear the code due to my ECU being tuned, mind you I’ve told them 3 times I’m tuned once on the phone call to set up the appointment and twice while I was there. After all this they still charged me $167 for what I don’t even know they could’ve told me on the phone if they were able to clear the code or not but instead I drove 35mins and waited for 1hr and 30mins to get screwed smh I’m mad at myself for even trying to be reasonable.

Amy is great!

I have leased my last several vehicles from Suburban Infiniti. Both the service and sales groups are superb. Service is typically swift, and the lounge is comfortable and well-appointed for longer stays. Sales folks are extremely personable and knowledgeable, and know how to make it difficult to walk away without pushing a hard sell. And the facility is top-notch to boot. Highly recommended all-around!

Amazing service. Charles is the best, experienced, professional and amazing customer service. We highly recommend going to Infinity of Troy.

Amy my service rep. has shown genuine concern in our vehicle problem, she has gone over and above providing customer service in an effort to correct the vehicles damage. There should be more like her.!!!

Good quick service on tire replacement

I recently purchased an Infiniti Q60 coupe at this dealership. I had a great experience from start to finish with my salesman, Gary Davis. He was knowledgeable and professional, but most importantly he made me feel like I was a priority. He communicated regularly with me during my decision-making process without being overbearing. I never felt pressured. Gary spent a lot of time with me when I picked up the vehicle, explaining things clearly every step of the way. Hes followed-up with me after the purchase too. If you shop at Infiniti of Troy, definitely ask for Gary.

Jeffrey at the service dept. is friendly, professional and accommodating.Reasonable price and fast service. After the trans flush I do feel the difference while driving. Thank you.

Great service

Too notch service and sales staff. Greeted promptly and any if the few issues always taken care of. Great lounge and advertisement of their ongoing specials for service. I would highly recommend Suburban Infiniti for both purchase and service.

I have been using Suburban Infiniti of Troy’s service center for over nine years and have always stated that if their sales were as good as service, I’d never need to find another dealership to do business with. Well, I can now confidently say that is true. What a wonderful experience—from dealing with sales, to management, to delivery. Every person who came in contact with me gave me their full attention, as if I were the only person there. I truly look forward to giving them my loyalty for years to come.

Jeff is the best service manager at Troy infiniti he makes sure your car is serviced right and also make sure that your taking care of with either a loaner or a driver and the best thing when you get your car back from service it’s perfectly clean all the way around.Thanks Jeff always much appreciateLove this dealership great group of people

Ended up here for repairs through my insurance. I am so glad I did. Charles Ducet was excellent. Very helpful, kept me informed more than my insurance company did.