Awesome establishment I must say! However 3 star rating due to customer service and lack of knowledge (not by all). Have shopped here quite a bit and the female owner is an amazing human being, is very knowledgeable, and great to deal with! However the male (I assume owner) is not very nice and can be hard to deal with. Not to mention his lack of knowledge in the smoke shop. After 3 consistent negative interactions with him I only come in if I see he’s not working.*reply*Actually the main time I was referring to would be the first time I dealt with him. I came in looking for a 14mm quartz banger and was handed a 18mm glass bowl and was told that that would do the trick that was my first instance. I cannot control what happened with the broken pipes at the underground smoke shop in the back of the coffee shop when smoke and ash wasnt opened; that wasnt me. If there was an issue it shouldve been addressed. The $200 piece I offered $20 for that may or may not of been china glass still only sold for $50 so my offer doesnt sound too unreasonable. The ID was my fault indeed, and I assumed since I had never** been IDed to purchase or enter the store that I wouldnt need one. Thank you for your past business.
Great shop and wonderful staff.. very informative and helpful.. difinately will be back as a regular customer..
I love this shop and the people who work there. They took time to address all of my questions and help me understand the benefits and features of the products they offer. I absolutely plan on returning.
I highly recommend smoke and ash for your cigar and smoke needs. They are incredibly friendly and the prices are extremely reasonable. All my pieces are worth every penny. Ill continue to shop there because they make you feel like family and are my new favorite shop.
Friendliest cigar/smoke store in town. The best customer service and the best prices. I will continue to shop here!
Great coffee. Awesome customer service. Friendly people. Will definitely revisit this store in the future. Thanks
Has a wide variety of products and the most friendly, helpful staff.
Extensive offerings, excellent, well informed staff in this small college town.
Great prices, wonderful staff, lovely products
Never open even under normal business hours. Dont post hours if you cant commit.
Nice ppl