Mr. Thomas and his team go above and beyond. The process was easy. They communicate with you throughout the whole process by text and phone. Great quality. My car looks beautiful. Delivered on time. Overall amazing!!Thank you so much Mr. Thomas! Totally recommend 💯

Awesome customer service. Quick, easy, and excellent repair work. I was able to pick up and drop off Enterprise rental at the shop. I was updated along the repair process. Only issues were one machine went down which delayed the repair, no one could figure out how to turn off the stability warning light on the dash on my 2018 Equinox, but I figured it out at home, and the washer reservoir was missed in repairs but quickly resolved in less than 1 hour.

Old school is how I would describe my experience.Front end collision repaired and painted, Due to the pandemic there is a shortage of parts especially for and older truck like mine, there communication was excellent and the worked with me to get back on the road again quickly as possible, it was my work truck.They did a great job on it. The staff and manger was great. I am very happy with my experience there and these days that is hard to say for anywhere. Thank you

Jalisa Davis amazinggg service and professionalism she provided great care and customer service she even went out her way to take me to enterprise to pick up my rental .

Absolutely appreciate Mr.Thomas and His whole team mr .thomas especially was authentic, absolutely hands down combinative on the entire situation him and the team return my vehicle absolutely the way she looked before hand they are really dilentgently striving for all 10’s I have no complaints and absolutely love them for being great

Service King was very helpful in getting my car back to normal. My car looks brand new actually. They had great customer service and answered all my questions I had. Thanks Scott and Brian.

Mr.Thomas He’s Awsomeeeeeeee !!!!!!! This His Second Time Fixing My Car !!!! I Appreciate Him So Muchhhhhhh ….. Especially His Staffs, They Are The Bomb.. No Aruging Or Nothing .. Thanks Youuuuu

Great service informed every step of the way nothing was done without notice and thats good business 🙂.

I brought my 2017 Acura ILX into this shop for repairs. I was really pressed for time and needed my vehicle repaired and finished as soon as possible. I expressed that to the team there and let me just say…From the check in with Ms.Alicia to the service rep Mr.Brian, they were amazing! Very professional and courteous and they were able to have my car finished in the Nick of time! I am very pleased and would definitely recommend and return. Thank you to everyone there who worked on my vehicle!

They did a great job fixing my Honda Pilot. They even fixed some scratches that were not a part of the job. The work was done fast and the staff were very friendly. I would definitely recommend Service King to my friends and family.

The worked performed by Service King was well done. I was however, missing items from my vehicle when I picked it up. While it cannot be confirmed someone from Service King stole my goods, I was told I would receive a gift card to counter my loss. Unfortunately, after two weeks I’ve yet to receive my gift card.

I had an excellent experience at Service King in Tucker. I would highly recommend

Auto accidents are NEVER a pleasant experience which makes the exemplary job performed by Service King stand out and shine. All of the personnel were kind, professional and patient. Without boring whoever is reading this with details please trust that Service King went above and beyond to make sure I felt proud and relieved to drive my vehicle again without being embarrassed.

Service King is King! Yes, king of the repair business. I heard years ago that Customer Service only happens when you care enough to do your very best. Service King 👑 has done just that. The service was great, the work was superior and the staff was friendly. Clearly they have good leadership.

I stopped in for an estimate on a bumper that had pulled away from the body of a Honda Accord. Photos were taken and I was told I would be emailed an estimate the following day. I waited another day then contacted what I thought was local shop, but was a natl service no. Was told she would email the Tucker shop re the estimate. A month has elapsed and STILL no contact! As my bumper was at risk for falling off if Id hit a pothole with any speed, so I went to another shop last week and was given an estimate on the spot. My new bumper is secure, I have peace of mind, and NEVER will I go to Service King.

Please be more professional, kindly Listen, Care and connect with your customers. I dont need to be redundant since I already spoke with current and acting manager in addition to writing a lengthy explanation of all the facts based on what transgressed ( just to name a few, car wasnt cleaned, car wasnt ready on time as promised twice, no callback, missing parts...

Thomas really runs this place with care! When I say above and beyond he and his staff took such care of not only my car but me personally I would’ve go anywhere else 1000 stars

Service King is a A-plus in my option starting the communication to the delivery and satisfaction.1. Communication was consistant. My vehicle was recently serviced at Service King for a collision repairs. I was kept up-to-date on every single details whether by calls or text. Great job on keeping the clients informed on the process.2. Delivery of my vehicle was offered straight to my home, I didnt have to leave home. That justure was a surprise but greatly appreciated, another surprise was the full tank of gas. They went above and beyond for the clients.Overall, my experience has been nothing less than fantastic with Service Kings, an A-plus 5stars service. I did not see any imperfections, the vehicle looks brand new. I would highly recommend them for their excellent service and communications.

The service was prompt and the Associates were very courteous. They kept me informed with every thing they did and my vehicle was ready exactly when they said it would be. Would definitely recommend this company to any and everyone.

Excellent workmanship by Technicians

I was so impressed with the updates I received every strep of the way. Excellent customer service. My vehicle arrived at my home by the manager and was super clean and he was amazing also. I cant say enough great things about my experience. Thank you Service King you made my life so much easier.

They did a great job on my car. Cannot tell there was ever any damage. Great service and people.

I was already irritable being the victim of a car accident, and this service king location had me back on track in no time. The accident knocked something loose and my car stopped. They were speedy and efficient not only towing my car to the location, they kept me up to date from start to finish. They even pressed for a day early for completion due to my work schedule. Very good place with good courteous people.

They fo good work and make any mistakes right.

Id used them once before and was very impressed with the personalized service but this time there was no communication other than the one I started and still after that never recieved any correspondence

My experience and all expectations were met when I had my car & truck repairs done at Service King Collision. I was notified by text & by phone about when my vehicles were due to be complete. All the work done on my vehicles were done professionally & in a timely manner... The outcome of both vehicles exceeded my expectations.. Thank You Service King... I wouldnt take my vehicle any where else ...

Super responsive and very helpful

My insurance company sent me to them for my car to be repaired and the estimate was so high that my car was totaled. I chose not to have my car totaled and I picked it up. King collision had destroyed my car. Originally, my bumper was bent and left tail light was broken. My car looked like it had been obliterated. Everything was torn out of my trunk and symbols removed. They did not put my car parts back, many parts were missing. They had to go and look for my tag. I would not reccomend them to anyone. Do not have them give you an estimate!! They will do more damage than the wreck.

From start to finish, Carly and Jeff provided amazing customer service with the best professionalism. Carly provides daily updates. Jeff also reached out to give me updates. I highly recommend Service King Collision Tucker.

Excellant communications and great repairs. car looked new after repairs.

Service king provided a level of professionalism I expect from any merchant. Their attention to detail and my needs in my repair was something to be proud of in the collision repair business

Great service, nothing negative to say at all. The men and women were very professional, and understanding of my situation. They fixed my jeep faster than I thought possible to be honest. I waited about 5 days to write this review after receiving my vehicle to see if I may need to go back, or if I noticed anything that I may not have before, but so far its as smooth as it was before someone hit it. Thanks!

Great Service.

They were part of the program body shops that my insurance company works with so I chose them. I didnt have a lot of knowledge about service King, but I decided to trust them. They kept us up to date about the status of my repairs every step of the way by sending texts. When they fixed my car they had it looking just as good as the day I bought it. Great service, quality work and kind people.

Had a great experience would highly recommend.

The service and customer service at the Tucker Service King was great. The staff and manager were helpful with my claim, getting the info to my insurance company and explaining the repairs on my vehicle. They estimated a week to complete and finished a day early. Every few days I got an update via text on the progress. Because this is a newer location and they are building their business, their hours a somewhat limited. Call ahead. I have recommended this location to everyone!

Dont trust them. Not sure if they were intentionally giving false information or just have extremely poor procedures, but they consistently promised completion dates for the work and DID NOT NOTIFY ME until after they had missed the dates that they were not finished. So Im out there renting and returning cars based on their promises. Not to mention they took 6 weeks for a repair they promised would take two weeks, so I ran out of rental car insurance coverage. And they didnt do a very good job with the repair. (Hood latch not tightened, rear bumper misaligned).

From the first greeting from Carly when I brought my vehicle to ServiceKing to be repaired; to the text updates about the repair progress and the time of pick up with assistance from Jeff Mills, General Manager and Jabari I was treated with excellent customer service and professionalism.

It was very easy.

Did a great job on my body work

Quality work. But no common sense. You dont keep having the customer pick up a body shop repair in the rain unless the vehicle is inside and dry. Impossible to inspect a paint job with beaded up water on the vehicle.

Im a little late posting this--I brought my vehicle to them this summer. They kept me informed of what was going on with my vehicle, throughout the process, and finished when they said they would. Travis was super friendly and helpful and made sure I was taken care of.

Good service and fast!!!

These folks did an awesome job from start to finish. They had the rental company pick me up and I was able to drop it off with them when I picked up my car.I was notified by text at every stage.Highly recommended.

This has been a challenging experience. Sent to Service King as a preferred shop by StateFarm. Took a little long to get a quote but approved and moved forward. After a week the shop determined they did not have the tools needed to make the frame repairs. Car was moved to the shop that had the tool and i was given the delivery date of 10/25 (7 weeks). . On 10 /08 received a text the car was nearing completion.On 10/24, hearing nothing i called. Was told, first was hard to find parts (for a Dodge Challenger 2016) and it would be 15 more days ... delivery 11/10. Concerned, i reached out to the GM and was informed they had forgotten the front (appreciate the honesty), and they would certainly expedite the fix. Not Expedited, I called on 11/7 to make sure the car was in paint so i could take delivery on time. Was informed their shop had repaired a, undercarriage rod rather than replace it (found by QC)... and are hoping to get it into paint on 11/7 ... or 11/8, pushing delivery to at least 11/13.i realize things happen but this has been extremely frustrating, the people have been fine, even good ... process has been the issue and unfortunately for me, by forgetting the front and the delays this will cost me quite a bit out of my pocket ... (whaa - for an accident that happened while sitting in traffic ... not moving ...)

Great work and customer service. Will use them again if needed.

They performed an alignment on my vehicle after some body work was performed. I heard a noise and took it to the dealer. They informed me that the bolts that you adjust during the alignment were left loose. Ok things happen. The worst part is I called and informed them of what happen and they said the GM would call me. Days went by and I did not hear from Dan. I called allstate and they spoke to him. I was told to call Dan but as of today I still never received a call back. Just so you know leaving the bolts loose and one of them falling out could have killed me. Still no call from the GM. Allstate made me take my car to them because its there preferred dealer and they warranty there work. Based on this experience they dont have a good warranty. Please take your car to a different body shop. You have been warned.

❤

So I had an estimate done by some Shaquille lady there that made me really rethink why my insurance company does business with them! Rude, unprofessional to say the least. I’m new to the area but I never thought I’d get this treatment down here. The girl at the front desk was super nice, so not all the people there are bad but the writer really made me just call my insurance company and recommend me someone else. BYE!

The best service !!!

They are really kings of service. They made my care loveable again. They deserve the name king

Extremely poor customer service. Treated our situation as if we were committing some form of fraud; after getting an estimate at another Service King and their facility not having any immediate appointments, we were referred to this location. We were told our information was in the system. We were set up with an appointment for repairs. We had a third party damage our vehicle and said third party was paying for the vehicle from the beginning even before the appointment was made. The third party was even in contact with the Service King rep so he could pay for the repairs which the rep told him to wait until the vehicle is at the shop before he came down to pay. Once we arrived at our appointment to drop off our vehicle they went back on their word and said it was against policy for a third party to pay for the repairs. Who cares where the money is coming from? It did not make any sense. We were treated badly and spoken to in a very rude manner. We should have went with our gut feelings after reading the other bad reports of service and quality of this business. I wish I could give negative stars for he mistreatment and time wasted!!! I will say the guy who took the estimate at the Ponce Deleon location was professional and helpful, he can have the star.

I had someone hit my 1998 Jaguar XJR which is a pretty rare car so I am very particular about this beauty. The at fault driver had Allstate Insurance and they were paying for the damages and rental and Service King is the shop they use so I said to my self, here we go. Travis M. was the guy I dealt with and he was extremely nice to me at our first meeting. I left me car and they started the work. They contacted me that the car was ready so I went to see the car and I was not 100% happy about the work they did. Now most people would not notice the issues I had with my car and I explained my issues with Travis and he said they would take care of the issues I had. So one again I went to see the car and it was still not to my satisfaction so they reworked the issues I was having. To sum up my thoughts about this place, I want to give them 4-5 stars, the reason being is they TOTALLY wanted me to be happy about the work they did. To me that is the most important thing. Yes, they di take longer than expected and some things might not have been 100% at first, BUT they took care of my needs until I was 100% happy. I have a door that needs to be replaced on the other side of the car previous hit and I am having the door sent to their shop so they can work on the other side so they will take care of my needs on another project. Everyone including the Store manager was so very nice and treated me with respect. THAT is a lost art for sure..

These guys are awesome. Great customer service. Excellent work. Very courteous. Highly recommend.

Spoke with the General Manager Brandon about my issue with the repairs to my vehicle. and is extremely satisfied with his customer service and how the situation was handled. Thank You

I was in an accident January 2018. My insurance company contracts Service King for collusion repair. Since they were the closest shop to where I live, I chose to use them. Boy was that a mistake!!At first, everyone was very nice and everything seemed fine. The repairs took almost 2 weeks, which I expected. It wasn’t until July 2017 when I began to have problems. My TPMS sensors went off and when I looked into the issue, I discovered that both of my front tires were bald. The back tires were fine. I went to my normal tire shop (whom I trust completely), and they said that 3 out of 4 TPMS sensors were not working and they asked me when was the last time that my car had an alignment. I assumed it had been done at Service King. I looked through my repair report from January, but there was no record of an alignment having been done. I called Service King to ask and the woman told me that she had no record of it being done. I asked why not because it was a front-end collision and common sense would dictate that one should be done. She said that she would have the manager call me.Surprisingly, the manager did call me back. He said the same thing that the woman said - no record. I told him that my front tires only (not back) are bald and I’ve had to buy new ones when I should have had at least another six months of use! He tried to say that I must have hit a pothole too hard and it messed up my alignment, but I told him again - I had a front-end collision and your mechanics DID NOT think that an alignment may be necessary?! He told me to bring my car and he would check the alignment personally, but there would be a $49.99 charge. I was not thrilled about the fact that he wanted to charge me for the alignment check, but I needed the answer from them for my insurance claim. I took my car in and the manager himself checked it and come to find out that my alignment was all out of whack. The manager said that the alignment was fixed and there was no charge, which told me that he knew that they had screwed up. Also the alignment report did not have any information on it regarding my car (make, model, year, mileage, etc.) My insurance company attempted to contact the manager to discuss the issues with him, but he ghosted them for a couple of weeks before he finally returned their call only to lie to them and deny that they made a mistake. Unfortunately, my tire shop disposed of my bald tires and I could not pursue the issue further.Another few months went by and I began to have issues with my car’s battery being dead in the mornings or after sitting while I was at work. I popped my hood to find that my battery’s posts were completely caked with corrosion. I took it to my regular mechanic and he said that the battery was cracked and it could have happened in the collusion (and Service King did not replace my battery or battery compartment during the repairs in January).And now, here I am February 2019 and discover yet another problem with my car... my driver’s side door that took the brunt of damage in my accident has been sticking and I have to shoulder it to open most days. I looked more closely to find that the door itself is not aligned properly and is loose. It hangs at an angle instead of flush with the frame.Needless to say, I am furious - yet lack any proof to pursue any legal action. All I can do is warn anyone who considers using Service King to STAY AWAY! If I could give ZERO stars - I would! They will only make matters worse for you!!

Carrie was very kind and professional as well as the other team members! I went to another place prior to choosing Service King and hands down Service King won me over.

I came here after I went to another one and by far the general manager and the staff took care of me right away they had me out

I picked up my vehicle and was informed my check engine light was on and it was riding rough. Mind you my car had no issues with any lights on or riding rough. I was informed to just add some Lucas to it and it should be fine. I was not pleased with that answer so I took it to have a diagnostic done at NTB and they asked why were my bolts loose and in some areas missing? I was flabbergasted 😲 I needed my car fixed ASAP!!! It ran hot on me and I added antifreeze and it poured back out onto ground like a faucet. I am so upset that I had to get it towed home. I am so done!!!!

If you folks just got on accident and need immediate help this team of great and caring staff will make it happen.

They are professional and keep you updated every step of the way! Great work too!

Excellent customer service! Andrew called me twice with updates on my car and it was done in a week. Superb!

Great service and a professional team.

Very happy with my repairs.

These people do the worth job and hold your cars for many weeks. I will never ever go here again!

Unfortunately my truck has had to be there 2 times in the last 3 months,but I wouldnt want to take it anywhere else,the staff is there to assist you every step of the way,once you turn it over to them they take over all the hassle with insurance companies,and the best part is they send you text updating you on the progress of your vehicle,and there work is second to none!

Great customer service and quick turn around time!

They have a shortage on worker if you want ur car fixed in timely matter go somewhere else

This company has terrible service. Service King answers the phone with hold please, and hangs up on you. They miss their work completion commitments.

The Place was great, very polite and excellent service,very pleased

Worst experience of my life. They FORGOT to screw in a section of the bumper. It fell off when I drove away and now they are now refusing to fix it or pay for it. I spoke with some district manager and he was horrible to deal with. DO NOT GO HERE. Never been so disappointed with a company before!

Did a great repair job

Good customer service & excellent work.

Great GM, great customer service!!

Great service excellent work

They were not helpful at all

Service King is the worse body shop company.

Always satisfied

They do the job very well but do not call the client before starting to give the quote