On June 1, 2021 I had the good fortune of working with Philip C. in the Verizon Go Wireless Tucker store when I upgraded my familys plan. Not only was Philip thoroughly knowledgeable about the products and services offered, he was very willing to answer any questions I had. He took the time to ensure that the upgrade from my iPhone 8 Plus to the 12 Pro was complete! I highly recommend this store ... and Philip! Hes the best. And Im thoroughly happy with my phone!

Its Worest customer service.If you dont buy something they dont help you.They want need colect only money.

The lady’s there have great customer service the help me fully to understand everything they was doing darrian and Jessica you guy’s are the best ever I will be back to you

Very helpful great customer service

Tonys customer service is unparalleled--and no, Im not a bot, lol. Quick recap; took a trip to a Verizon store on Lavista Road with my wife to pick up car chargers. I had already purchased a screen protector for my wifes brand new Note20, which was unopened. NO ONE at the Lavista Road location was willing to apply the screen protector (which was very expensive and quite cumbersome to install)--COVID was to blame, they said. Nevermind the fact that they handed us our brand new car chargers without gloves, which kind of negated the point they were trying to make about COVID. So I Googled the Verizon store on Lawrenceville Highway, which led us to Tony. He was understanding of our situation, and although we did not purchase any of our products at the store, he was still willing to install the screen protector-- all the while taking the necessary precautions during this covid-19 crisis. Im almost ashamed that we bought our products anywhere else... needless to say, this is the only Verizon store well be using in the future!

Attention to the customers please 🙏and please try to avoid this location is sucks 0 customer service

This is my favorite Verizon store! Yesterday, with a dying phone, I walked in and Phillip hooked me up in no time. It was like he knew what I wanted - replacement- not the latest but functional. All my data was transferred, I bought a new case and I was walking out of the store happy- extremely happy! Philip is personable, knowledgeable, professional and did right by me. I highly recommend this store and this representative.

GO TO A CORPORATE VERIZON STORE - DO NOT WASTE YOUR TIME HERE. I spent over 6 hours waiting in the store for them do a simple task because they did not have permission to make changes with Verizon. They have VERY SLOW SERVICE and need to call Verizon to get anything done. Then they will CHARGE FEES that the corporate store will not charge you.

We visited last Tuesday around 11:30. Jasmine was working solo and helping another customer. She greeted us and within a few minutes was giving us her full attention. We needed a replacement IPhone set up. She handled everything efficiently and professionally and was very personable. We will definitely be back. Thanks jasmine.

Great customer service

Exceptional customer experience at this location! Verizon associate, Phillip, was very knowledgeable and attentive to my matter. He went the extra mile to ensure my needs were met. Phillip’s professionalism is very commendable and should be considered favorably during his next review. Thank you.

Phillip C. Was the bomb. He has not only helped me today but several times. He has the patience with a less than tech savvy person. He always has a smile, courteous, professional and knows his stuff. I am so grateful Verizon in Tucker Ga at theCofer Crossing complex has this Gem at this branch. The other professional are great as well but he is my go to guy.Thanks sooo much!

Hands down Phillip is the best, this is my third time visiting the store, for different reasons and he calmy walked me thru the process with ease, after another verizon store told me I had to purchase another phone, S.M.H. Phillip needs to be promoted to the highest of the high, he always has a pleasant attitude and is real easy to talk to.

Very bad customer service. Literally waited for 2 hours to pickup a phone. Philip c. Didnt even bother to serve us. He was serving people who came after us. No Im not a bot. This is true story. This happened twice. We waited for 2 hours and had to cancel our pickup because no one even bothered to serve us. Im really disappointed at their customer service. The guy didnt even bother to ask as why we are canceling it. I left T mobile because of bad customer service and now Im getting treated like this again in Verizon. Very sad. You should work on your customer service if you even bother to read the reviews cause there are similar reviews just like this one.

Another 5 stars. Thanks again for helping me and my family.Thank you Phillip. A couple days before Christmas we came in and this man spent about an hour and a half with my mother and I setting up our new phones and my kids new phones, making sure everything worked correctly. This is directly after he had just finished with another customer. There was a slight hiccup with two of the phones but when we came in a few days later, he fixed it within 3 minutes. You do not find this level of customer service very often. Not only was HE patient, knowledgeable and professional but the young man and young lady working that day were also helping their customers with the same level of service. What I thought would be a nightmare was about as painless as it could be....except for the bill 😂😂 thank you again.

Great service ...but its still not recognizing me

Ignore any review less than five stars. These folks are legit. Been in a few times and was in and out real quick (always saving a little dough each time). Phillip is the man. Verizon corporate should promote him up the chain immediately.

After a horrible experience with the Verizon store at Northlake Festival I came to this location. I dont remember the gentlemans name but he was polite, helpful, prompt with his service and expertise. He gave me suggestions and even reviewed my account and showed how I could save a great deal of money every month. EXCELLENT CUSTOMER SERVICE!!!

Always really good service at this location. I had ordered my phone but took it here and they were really helpful with getting me up and running phone. Thought it was pretty nice especially when they didnt get the sale of the phone.

Great place and people. Always super helpful, knowledgeable and nice. Every time I come here i get more than I expect in the way of customer service and product knowledge. I would definitely recommend to anyone to come see Keane and his group out here in Tucker for their phone needs.

My consultant was awesome! He helped me out of a difficult situation with my phone and I left with a big smile. His name started with a Q....sorry I cant remember, but he was helpful and very friendly. It was a refreshing change from what I normally experience with customer service in general!

Great customer service before and after purchase. All of the staff continues to be very helpful. Its great to be able to walk in the store and get person to person service instead of having to go through several prompts.I would recommend this store to all of my friends and family.

Very helpful employee

I agree with others the customer service here is great. Philip helped me.. Very nice, knowledgeable and professional.

The staff is always super helpful

My phone had stopped receiving calls. This was my second replacement. Phillip was SO patient and dealt with tech support over the phone while they fixed my phone! He understrod and answered my questions (because Im a technology reject) and seems happy to help with all of them. I was very happy with my service today and will be back there again.

Great customer service.Ask for Phillip.He is awesome.

Great customer service, bought a new phone and they made it so easy. I could see that I wasnt the only person to get great service that day. The entire staff cared about their customers. I worked with Kia and she was terrific. I give the place an A+.

Terrible costumer service. Rude and wanted to charge me 20.00 dollars to port my information from my old phone to my new one.

Worst place only 1 guy to help ........even for a small inquiry it takes too much time as there is no other help for tht guy

Great version store. Friendly knowledgeable staff and well stocked.

Love the Customer service and the Staff is very knowledgeable on many of the needs I need to understand what my plan and my phone features.

This store at Cofer Crossing, like many other Verizon satellite stores is CLOSED, no longer a working establishment, moved elsewhere. Google needs to spend a little bit of money and update their . . . Near Me web-site searches.

Who knew a trip to the phone store could be so much fun! Jordan Johnson fixed my phone and clearly explained my upgrade options without any pressure to buy.

I run a small a business and often times Im not advanced with technology but Morio is amazing provides a nice experience each time I come by if you visit here ask for him. Consistent amazingThanks Alan

The store manager Mario is absolutely amazing....from the moment he smiled and greeted me at door I knew I went to the right place...he was patienr, thorough and answered all my questions..Im comfortable and loving my new service.....if you visit this store ever ask for him but dont hesitate on his staff ....they are awesome as he is....Im sure they were hand-picked.... absolutely love this store and its clean and positive environment

Philip was extremely helpful and definitely went above and beyond to help us replace a phone. Will definitely return just for his customer service. Thanks man.

They really do know their stuff and were conversational. Even my husband was impressed. Weve been to lots of places and none were as helpful and sincere as this.

Wow, what a great fast and easy experience . I walk in last weekend to get a new phone and the office manger and the staff had the best Customer service ever, I recommend anyone Who looking for a new phone to stop by here

Excellent service in stark contrast to the LaVista Road store. At this Lawrenceville Hwy. store I was provided with all the help I needed transitioning to a different phone, compared to the short-handed other store which ignored me. Moreover, this store (unlike the other store and Verizon chat where I ordered the phone) informed me of a nearly free tablet offer and I took them up on it.

Kai is the best Verizon employee ever. For real...except I hear Mario is pretty awesome as well. She saved my life today.

I have been working with Phillip the assistant manager and he has been more than helpful with working with me and my issues. I also drive out of my way to get the help from this store.

Many issues created by power outages, changes in our service plan and other extenuating circumstances caused massive problems for us that brought us to the Verizon store. Alberto listened to our problems and helped to expeditiously find solutions. He has our gratitude and confidence for all future Verizon business. Thank you for a job well done!

Kwame was amazingly fast and did a great job with getting me into my new device. Fantastic rep. Thank you.

2 stars because I got my phone here. There was an LG rep. That was helpful that day.. I went in a couple of weeks ago to get help with a phone app. 2 of the laziest people were there. Which included a manager who was female. I was the only one in the store. They persisted that I needed to completely reset my phone. Did not want to contact tech.support. Though my company is paying monthly for it. Installed a new phone app. That does not work. These people are worthless. Stay away.

I also travel outside my area to visit this store. Nice staff.

Phillip was amazing. He got into my POS Pixel 3 when it locked me out and wouldnt recognize my fingerprint or passcode .He totally saved me!!!

Mario helped me with an upgrade to my new Verizon Galaxy S7 and Samsung Tab E. The whole experience was smooth and easy! He helped me with numerous technical questions and customized the my devices to suite my needs perfectly! Thank you Mario and the whole team at Cofer Crossing!

Great customer service, knowledgeable staff. Phillip C. was very personable and extremely helpful

Kwame was absolutely fantastic going above and beyond setting me up with new service.Highly recommend! All future business will recommend & use Kwan!

Quick excellent service. Came in with an issue. Issue was resolved and I was out of there in 10 minutes tops.

Excellent service, saved lots of money. A great location.

Alberto was very informative & helpful. He Exemplifie what customer services is all about ...He was very Intuitive to my needs & handle everything in a professional way ...😃👍😃

MARIO is the Best I tell ya....i recommend him to all my Verizon and non Verizon friends....he is truly an asset to the company 👍🏾

They helped me with my AppleID password even though thats not a Verizon issue and I probably should have gone to the Apple store! Very kind, I definitely will go back when its time to upgrade.

Horrible customer service. Only customer in the store and associate asked that I use my phone to complete my trade in after Verizon online instructed me to go to a brick and mortar. Today’s youth work ethic is SAD

I have been to a Verizon store in Tucker (near the Walmart ) I have been served by someone called Mario, I was treated like a king.He is good in what he does and he was very helpful.

Stay away from this store! If you do happen to go in DO NOT Buy ANYTHINGfrom a Female Employee named KAI. She out right lied to my face on more than one occasion. Bottom line is that dealing with her cost me hundreds of dollars in extra charges on my account. She promised that my upgrade would not cost me a penny more. She seemed professional and nice but that was an act. When I called her out on her mistakes with my account she called ME a Liar. I hope your commission was worth it Kai. Hopefully people will heed my warnings and avoid Kai. She is dishonest, Bottom Line.

Customer service is horrible spoke to Verizon over the phone they gave me a credit and said they do not know what’s going on in that store. Communication is key. It’s ok to admit when you have did something wrong. I will not be back at this location. Customer service is not for some

The best Verizon Ive been too, the reps know what they are doing and listen to you . So you dont have to continuously repeat something you mentioned already, they are honest and welcoming .

Amazing service from quon and Philip as always

My experience today with Verizon was like it is everyday - EXCELLeNT!!!!!! The manager realy worked with me to help bring down costs.

Kwame was awesome...got me everything​ I needed in a timely professional manner...thanks

I went into the store on Saturday July 29th,2017 and Mario was VERY RUDE TO ME and kicked me out because I didnt want to answer his question. He asked me what type of business did I own and I answered My business and he said well I dont have to sell you MY phones. ARE YOU SERIOUS?!?! I did nothing but refuse to let him know what type of business I had. First, I didnt know Verizon let the employees OWN and CONTROL who buys the phones and Second I didnt know Verizon hired such RUDE and horrible managers. There are 3 cameras in the front of the store that seen and heard it all! I advise Verizon to look at that tape! I will also be contacting Verizon until Mario is REMOVED because he shows no customer service and him kicking me out of a store just because I refused to tell him what type of business I OWNED is just pure cruel and if Verizon keeps him then I will remove my entire business account as well as have my family and friends switch. My family is outraged by Mario and his actions which was uncalled For. When I asked Mario for his Business card he declined and said Verizon dont give them out and thats when I snapped! Ive had it with his rude, inconsiderate, NO CUSTOMER SERVICE SKILLS having self! I advise EVERYONE NOT TO GO TO THE VERIZON STORE ON TUCKER AND PLEASE GO TO THE VERIZON STORE ON LAVISTA. (Just 2.3 miles down the road) I will NEVER EVER respect nor go to that Verizon store again until he is removed! That guy isnt what Verizon is about, he is everything Verizon DONT represents. Mario you NEED emergency customer service skills classes! Seriously.

Great store

Mario is the best! He is eternally patient and helpful, along with his colleagues!

KWAME Great person and help always. Love his help.

Very helpful and took care of my issue on the spot!

Its clean and the people are so nice and courteous.

Mario was awesome I hate dealing with phones! Ive had about 50 so far-the phone destroyer! No joke broke 2 in the last month switch from t mobile becuz my calls always drop Mario took his time with me and my 52,000 text message that needed to be transferred no pressure I used wiify got work done saved money on a new phone ! 1 year warranty for $60 screen protection /replacement and switched my plan for the same $50/month price. Ok Verizon ur the 3rd carrier I had super Mario rep served u well! The wait is worth it, go go super Mario!

The guys are wonderful, have excellent customer service. Alberto, Mario, and Mr . Gregory are awesome.

The most professional Verizon Store in metro ATL...no hooks or crooks...

Clean spacious good customer service

This is my go to Verizon location...not the closest to me but, well worth the drive. Very friendly and helpful...Two thumbs up for Mario!

Alexa was nice enough to try to get me the fortnite galaxy bundle for free.

The employees go above & beyond to help the customers to get the help that they need. They have a lot of patience to get it working right...Kai and Mario are the best!

Got the 4th new phone for my family (finally time for teenager to upgrade)in last 2 months and still the best customer service in house, ever. EVER!!! Mario and Kai are too notch. Never rushed. Full of i formation and honest advice. *Did push the monthly special of course, but thats their job for bonus commission.Took time to set each phone up, make sure everthing transfered, and even went out to sit in our vehicle to connect the blue tooth hands free link!!!Truly truly the 2 best salespeople and professionals I have come across ever. Since like 1989 when customer service meant something.Kudos to Verizon/Procom for hiring these two!!!!Thomas Clan appreciates you

PLEASE AVOID THIS STORE AT ALL COST! Sales people only want to sell things just to make their commission and are not really really trying to help the customer. In general very rude and unhelpful and I even heard one of the sales person use a very inappropriate word in Spanish to an older gentalmen trying to explain why the phone he wanted was not very good choice.

Jordan, Mario, Phil, Kia, and Tahara were amazing!!!! Best store in the state.

Kwame. Lawrenceville site: quick in, quick out. Kwame is knowledgeable, professional and quick.

My wife and have been to several places but never were things so easy to understand and friendly and insted of trying to upsale they try to get me the best at the best price thank you

Im bad with phones but the young woman was so kind and patient. I took a long time & bought nothing still she never rushed me. I know they work on commission so many would think i am a waste of time, but she did not. If you read this, thank you!

Very friendly but not very helpful. Way too expensive for accessories.

Bought my iPhone xr here

They close before posted hours!!!! Good luck!!

Was helped out tremendously! Very glad I went in the store!

Be ware, and check your charges. I got charged twice for services never recieved. She charged 40 dollars for decline protection coverage of my phone.

Love it being in the neighborhood.

Jessica was help with the switch

Kwame great service

Poor customer service

Very professional and knew the products.

Just left. Young girl was very condescending, arrogant, rude. She Thinks shes a technology Guru. I used to work IT, I know technology. Ill never come back to this store!

Great and Kasey was the best

Always helpful

Great service, easy shopping

The best Verizon store ever with the best customer service!!!!!!

Great customer service

Very helpful

Best Verizon Store Ever!!!