Customer service was so much better at this location. The associate was super helpful while smiling the entire time. Will use this location from now on.

The only reason to go into this store is for Amazon returns, and those days are numbered as we see more and more Amazon lockers pop up.Each time I go here there are different employees. The high turnover indicates to me that the owner does not take pride in the product or service.I sympathize with the workers and employees. It’s no wonder there are new people on each visit. The culture here is absolutely awful.Instead of pride, all that I see and experience is a culture of indifference and unaccountability, with an occasional dash of rudeness. It’s sad because there is an opportunity to take a mundane task and turn it into a great customer experience.Shame on the lack of vision and leadership to the owners and operators of this location.

Went on a sunday to ship a bunch of things internationally. It needed packaging and Robin was helpful and patient in wrapping all the fragile items. She did a fine job. I appreciated that they enforce their mask rule, asking customers to wait outside if they didnt have one. They took care of their needs nonetheless. I give my business to UPS since the area FedEx has such horrible service with lost packages and delays.

Will is so incredibly helpful, professional, efficient, and patient! He always takes time to help with selecting the best packaging and shipping method within my budget and he does it very quickly. I always choose this store because the staff is very helpful, the location is convenient, and the hours are good.

The ups store is very clean also there is great costumer service.

Amazing staff! They troubleshooted the devil out of their computer and printer, so that I could print out a few documents. Im talking swapping out ink cartridges, test prints, the works! I would go out of my way to do business here again.

I went in to simply print a return label from my email. I was told to swipe my debit card before I do anything. He gave no info about how much it costs to use their computer to print my label. In the end, I paid $9.95. Had he informed me of the cost, I would not have used this service. The man was more interested in locking the door BEFORE closing hours than he was with trying to help and inform me. I will not be returning to this or any other UPS Store.Not a satisfied customer.

It’s not their employees who aren’t well trained. It’s operator who hasn’t been trained fully to understand how to make sure packages are fully money refunded sent back. Please, never label your package because you aren’t getting the refund whatsoever. Amazon customer service Won’t be able to help you with the refund. Call 1800 ups instead back and forth waste of time. I have lost 5 big packages and never was able to get the right information from the ups location on Lavista. Just because business is making money doesn’t mean it’s last for ever. Over $3000 grand if my merchandise was misplaced at lavista ups location. No point complaining at ups nor at Amazon.

Manger or who ever is I charge is very unprofessional they like slaming packages 📦on the growned. Mind you I send about 10 a week and another location. Only came here because I missed my home store hours of operation. Ill never be going here and if any of the pakages end up damaged or missing Ill will have to report the store and its employees. VERY DISAPPOINTED!!!!!!!

Extremely satisfied with the experience walked in to a busy store. However I was greeted as soon as I walked in. Both gentlemen went above and beyond to help get two boxes shipped.

Absolutely horrible customer service, extremely bad communication skills, unprofessionalism and etc. I have used this ups and many of the other close locations for years to notarize and ship out documents for my business. The notary on staff was extremely aggressive and also lacked every customer service trait that goes with the definition of customer service. Refused to Notarize A document after I provided legal identification and signed directly in front of her. Claiming that my signature didn’t exactly match the one on my ID. Then wanted to charge me to print the paper out again to re-sign it more similar to the signature on my ID. Absolute joke of customer service. Extremely disappointed I will not be using their services again. They want to charge four dollars per sheet that they sign but then they want to act like this.

Awful experience, very unprofessional, disorganized, and time wasting!On 01/21/2021 @6:39pm I took passport photos here with a guy named “Zaki” and they weren’t acceptable according to the post office. I came back on 01/23/2021 @4:57pm to return them. The lady made me wait 7mins for her other associate to finish a notary before helping me. She finally came and told me that she doesn’t have permission to give me a refund because her store manager isn’t here to approve it and to come back on Monday. This is very unprofessional, awful experience, disorganized, and time wasting!Now I have to come back here and waste gas and waste time just to get a $16.19 refund for some passport photos that they can’t even take right!I do not recommend taking passport photos here or dealing with these unprofessional people that work here. This is unacceptable for a business! They are also on the expensive side for passport photos ($16 for 2 photos)!

This store lost my 2-day delivery letter for over ten days. When they found it they shipped it a week later. I had to pay another service to deliver another check, pay a fine for the late payment since UPS never sent the letter and when I complained about their nonguaranteed delivery they pointed to a small frame on their counter that states they do not guarantee delivery. So despite what UPS promises apparently independent stores can make their own rules and it was my fault for not reading the little framed notice. They escorted me out of the store for having the audacity to expect a refund for the 2 day delivery I paid for after 14 days of no delivery. So beware UPS lets each store make its own rules despite what is posted all over UPS advertised web sites. This has nothing to do with Covid either the store misplaced my letter and refused to be accountable for it, apparently I am not the only one who has complained mam, sorry for the inconvenience Store #0860 has pathetic customer service and irresponsibility for their negligence.

Horrible!! They feel entitled to steal $255 for a canceled service 3 days before renewal. We canceled a mailbox renewal within 30 mins of an encounter of their disrespect and double standards. They first claimed they didnt know how to do a refund without the owner....NOW all of a sudden... a NO REFUND policy. They were called, corporate was called, they were e-mailed. They are fallicious and disrespectful.We have been healthcare providers in Tucker for over 30 yrs and have NEVER encountered such disrespect and thievery from a so-called NEIGHBOR....

I love this store! They are helpful and hard working

My final visit and review: I have to warn you about this location. Prices are not consistent and claims for lost or damaged items are a sham! Same item or service has a different price depending on who waits on you. I asked for the store manager/owner who is rarely there and she wont return any calls for weeks. Even after many messages I left, as a shipment I sent was desteoyed beyond repair and UPS paid the claim to this store and the owner did not pay me back for more than 3 months after she had been paid by UPS Claims department (UPS Claims told me the store had already been paid for the claim weeks before). She earned a little interest on my claim payment it seems...what a slithering cheat! I finally got my money from the store after having to threaten to sue for it. She wrote the check and I was given my check 3 months after she was paid. I was pressured hard to use express service and paid double for that and the store owner (Rupell Pattel) tried to tell me the claim was rejected because it wasnt packed properly. THE STORE STAFF PACKED THE BOX THEMSELVES. I PAID FOR THEM TO PACK IT in order to get their pack and ship guarantee. She was making up lies to try and not pay me my claim. After I finally picked up my check another employee walked outside to tell me they were so sorry about the claim payment delays and the employee said she told Rupell to call me to come get my check weeks ago but Rupell said she had taken care of it with the customer who was ME! That was a LIE!! This shows me that this is not the type of community based business I want to support. She owns this one and another one at Embry Hills as well and I will never be using either of them again. GO TO ANY OTHER UPS STORE LOCATIONS BUT NOT THE ONES OWNED BY RUPELL PATTEL. These are all franchises independently owned and the service is only as good as the owner will stand behind. No integrity and a cheat. This owner is dishonest and tried to keep my money and she shouldnt be allowed to disgrace the UPS name this badly. Its sad when a part time employee apologizes for the known deception by the owner because the employee felt so badly for me and my understanding is that nice employee is no longer at that store. STAY AWAY OR PAY!

The previous manager was awesome even while overworked because the owner kept the place understaffed. Now there are new staff who are terrible. The owner is now managing the place and it shows...badly.

Fast notary services and great customer service in person and over the phone

The Indian lady Rupal provided the worst customer experience. It was pretty much do it yourself and if you dont know then oh well.

A while before this covid virus I found this ups mail service very clean friendly staff great service and professional- I plan to visit them again good place to do business- stay safe wear your mask!!! Sanitizer good for hands!!!

Great service. They picked up for me, packaged and mailed to me. Very fast, very happy with the service. Highly recommend.

I went into the store to get some documents notarized. The notary was quite unprofessional. I had to go back 3 times, she asked me who issued my USA passport?? Duh!All because she wouldnt take the time to read the instructions.Next time, I will go to the bank or anywhere else.

Awesome customer service provided by Asha. She is always so helpful and efficient. Highly recommend this location.

Will, the manager at this location, is one of the most unpleasant, unhelpful, and absolutely awful people I’ve ever had to deal with. He has absolutely no business working in customer service. It takes a lot to push me to write a review like this, but will has ruined my day one too many times. I will avoid this location at all costs from now on.

Staff is friendly and polite. They make me feel safe to ask questions even if I think they would be silly or common knowledge. I have never had a complaint for this store.

This is the best UPS location ive ever been to. I do a lot of mailing about 4-5 times a week and Im totally satisfied with every interaction at this branch. Asha treats every customer with kindness and has a great attitude about her at all times. The rest of the staff are also very professional and courteous. Customer friendly location. I love it!

Friendly staff but thats about it. Spent ONE hour there today trying to get a passport photo and left empty handed. Camera, computer, printer kept having issues and no one at the store was able to figure it out. Tried calling later but they put the phone off the hook so youll get a busy signal.

This store is incompitant the workers doesnt pay attention where your package is going. Dont put the correct information on the shipping label have wrong name listed on out going packages. If you want your package shipped UPS dont go to the lavista store

Came in to ship presents to friends /family and a Spanish lady helped me. She was so kind and very knowledgeable in how to pack each item and time frames. she was so funny, she has great customer service! Absolutely coming back here would never go any where else!

Called ahead of time and was told 15 cents per black and white page. Showed up and was told that is only if using the copier to copy, using the computer to print was 50 cents (!) a page. Why would you not tellSomeone his over the phone?! I cannot believe UPS would charge such ridiculous prices for simply printing! This has forced me to go and purchase a new printer, which I can say was a better choice but it’s not what I wanted to do. I will never use them for printing services.

The store service is great. I am a 5 year customer, and they have given an amazing postal experience. The management is very well and all the employees have always been kind and hardworking.

Great service ! Peter helped me yesterday and he was very professional.

I ship frequently via UPS. Always the staff has been helpful, courteous and knowledgeable.Prices always seem high for shipping (even USPS) but I feel UPS customer service is worth the price. Thanks for being in Tucker!☝️

Have been going here for awhile now because of being a convenient spot with quick in and out spot. They printed our menus and business cards for my restaurant and they turned out great with a quick turnaround.

I needed some signs printed for my real estate business they went above and beyond to help me.The turn around time was faster than anybody could offer. Awesome customer service!! I will be using them from all my business needs.

This is a great UPS location, very helpful and professional staff. Asha was very helpful! She helped and guided us throughout the shipment process, and made sure all our packages were properly addressed and ready to be sent. She was very patient. Excellent customer service, thank you very much Asha for your assistance!

The girl work there I Rupel, she’s over smart, she just talk don’t listen what other people say. She overcharged me by tricking me. Never going there again.

Location has already provided superior service and friendly staff, but the new hire, Brianca is a bit difficult to work with her and her tone can be very condescending. This is my second interaction with her and it’s been less than pleasant. Still love the store though.

This store is really amazing and the people here are really nice! The girls that work here are super sweet and the owner Rupel is doing great things! Thank you all for going above and beyond!

Do not buy anything from this store if there is a possibility you may return it. I am a repeat customer with this UPS Store. I paid almost $21 for a 24” box 6 days ago and was not told when purchasing it that it was non refundable. Today I brought the box back for a refund because I did not use it and I was told the store does not do refunds on anything. An expensive lesson for me and 1 less customer for this store. I will go to Fed Ex or drive further away to another UPS store for my future transactions. They get 2 stars because I have shipped items with them in the past with no issues other than waiting a long time.

Had three boxes shipped from this UPS store to Brooklyn. UPS screwed up and only delivered two of the three boxes. the last box I was told would be held until that Friday. The UPS store realizing what it happen reached out to me and had been on the phone with UPS customer service to facilitate my getting the package. The store were given misinformation and I was told a package would be held until for another five days upon arriving at the UPS facility to pick up the final package I was told that my package has been returned that afternoon even though the customer service representative and the automated system gave both myself and the lady at the UPS store different information. the young lady at this UPS store however was diligent in ensuring that I received my package. She made numerous phone calls and kept in constant contact with me with updates as to the whereabouts of my package. There was no one at the return address she had the package returned to the store. she was even able to convince UPS to redeliver the package at no additional cost second day air. I love the personalize service at the store provides and the time they take in ensuring that customers are satisfied I will definitely be using them again. I apologize that I dont remember the womans name who helped me but she is a gem.

Its always pleasure to come to this UPS! Asha and Rupal are the best! Asha assist in everyway she can to make sure every guest is satisfied. It helps alot. Very friendly fast and accurate! I recommend this Tucker location to anyone! Its within a short walk from Maes Methods.

Brandon is fantastic. He really tries his best to help you and actually cares about what you need.So helpful and friendly!

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Great service, friendly staff. Helped with everything I needed and convenient parking

My packages have been misplaced the last three times that Ive been there. They recently lost my package this last visit, after emailing me that it was there. I dont like the owners customer service or attitude in regards to my dissatisfaction. Im beyond pissed, you dont lose a package for someone whose paid $384 for a year and then cop an attitude. Didnt even have the audacity to contact me to follow up!

Shipped a package from this location twice, busy store but was seen quickly each time. No issues.

Faxing Prices are high especially if your sending over 10 pages. Hopefully they can get the prices lower soon, But I do come in to still fax, because I never have to wait, they always give me a confirmation page to make sure my faxes to sent correctly.

Got my sons passport picture done there and Rupel, the owner, took care of me. Went previously to CVS and it was horrible. Rupel got it done right, and it is was spot on. She was patient and took repeated pictures bc I was being difficult. Thanks again Rupel!!

Absolutely the best customer service. Manager was awesome!

The guy with the pretty green eyes, Kenny is great. He’s always smiling and very helpful

I strongly believe in a quality service and this morning they treated me politely, professionally, within amazing speed, smiling and thought me a lot how to return an item. Stay blessed!

Very rude ownership! (Rupee Patel) I have received packages at this location for 6 years and on today the owner told me I must pay $5.00 per package to pick packages because my name is not on our business box. I asked to see a contract with the list of names and also reflects the fee she mentioned. The employee stated she did not have a copy of the contract in store. I asked her to call trhe owner so we could resolve the matter because I needed the package. The owner very rude. Stated it would take time to find the contract. She told me we needed to pay an additonal fee which has never been the case. She also stated she was eating dinner and couldn’t deal with this right now. I asked to cancel the box due to her unprofessionalism and poor communication skills. She told me she could close the box but not issue a refund. I’m very disappointed with the recent ownership and management changes. This was previously a very pleasant, helpful and accommodating location.——/Response to the owner’s response dated March 23—The UPS Store 0860 Your response is expected! Id’s have been provided and packages have been received at your location for the last 6 years. The only fraudulent activities I am aware of are you the owner charging a fee for someone to pick up packages! So please don’t post untrue character based slanderous posts on social media to cover your lack of integrity and unprofessionalism. If presenting identification was the issue you should have stated so on yesterday but you chose to try an force us into upgrading the account and paying you more money. I would suggest that you make your clients aware of any changes in writing and give them an opportunity to comply instead of trying to leverage the situation to your benefit. By the way we are still waiting on a copy of the signed agreement you promised we would receive.

This was the best customer service Ive had all day! Brandon was courteous and fast.

Very helpful and patient staff. One-stop shop for all your shipping needs.

Store supposed to open at 9am on Saturday. Currently 922 am and it is still shuttered. Needed a pkg for a birthday present but have to leave now to make it to event on timem Emptyhanded.

This UPS store worked with me to ship an oversized item by scheduling a pick up the same it was requested with a defined window and took care of boxing for shipment.

The employees try to do the least amount of work possible and they charged me a dollar for a strip of tape to close the box. Ive never had that happen before. Id pass on this stingy store.

The staff is nice but note that their hours arent the same online and at the store... Closes at 6:30.

Ups store is right next to Krogers and it doesnt look like the illustrious cobble stoned pillars as shown on ups website. The staff was nice and not too bad

Always helpful and professional !

Some of the employees are working hard and some could care less to get you the services you are seeking.

Dropped off a QVC return for USPS, yes they have USPS pickup there too, however, after several weeks QVC had not received my return and could not track the package with their USPS return label, it had never been scanned by the post office. It seems to me that someone helped themselves to the contents of my package. I will never use this location again!!! I will alert the postal inspector also!!!

Not a UPS shipping store. Waste of time coming here. Cant ship anything thru UPS.

Always a pleasure to use them.

Kenny has great customer service

Horrible experience Rupel is a horrible management and still owes me money for bowls replacement it’s been over two months since I filed a clam and nothing has been done

I had to get something notarized and I was in and out in 5 minutes.

Customer service horrible

Been here numerous times. Each time, with the exception of the last time, I have regretted going there. Store workers arent knowledgeable, seemed overwhelmed, or just dont care.

Brandon was patient and very friendly