user
Matrix Auto Glass & Tint
3719 S Palo Verde Rd, Tucson, AZ 85713, United States
Appearance
Matrix Auto Glass & Tint
Comments
To
Review №1

I had my 2019 f150 front windows tinted and they did a fabulous job. And they back their work 100% had a couple bubbles show up and they replaced it with no questions asked. Would definitely recommend to anyone. All their staff are very nice and respectful to your property. And last thing the video game machines are definitely worth checking out alone. My kids loved it

Ma
Review №2

The tint is so nice! It looks a new car, and it feels so much better inside! You must have these guys take care of your glass and tint needs 👌

Cl
Review №3

Very friendly, reliable, and great customer service. They give great pricing. Definitely will have my business again in the future.

Is
Review №4

Went to get sunroof fixed but I was on a budget. I was unable to completely fix the issue due to finance costs but the employee helped me find a solution and figure out a way to fix my car while offering good counseling and a great price. The sunroof tint looks amazing and works well!

Ar
Review №5

Will not recommend for commercial vehicles. Had a windshield replace stared leaking within a week. They took a look at and said it was fine. Month went by. Sure enough during a rainstorm it leaked. Called said its not their responsibility its a bad seal and is expensive. My truck is a 2020 1st replacement. My old truck replace over 7 times never had a seal issue. Just went thru a truck wash and it started pouring in. Will have to replace seal hopefully windshield can be saved. Stick with experience semi truck windshield replacers. Like safelite.

De
Review №6

Great experience start to finish. Staff was friendly and courteous. I got a windshield replacement and tint. The install was swift and the product was excellent!

Le
Review №7

Highly recommend this shop! About an hour west of El Centro, CA, at 10:30 am, my wife gets hit by a rock and shatters the windshield. I call multiple auto glass shops in Tucson, AZ, in an attempt to have the windshield replaced while traveling through. After multiple failed attempts, either because the windshield is unavailable or the techs are booked, Matrix Auto Glass & Tint saved the day. Charlie and a second associate (I apologize for not remembering your name) were quick to answer the call, find my windshield, answer all my questions, and make themselves available to replace my wife’s windshield. He even offered to stay late to help her out. Once my wife arrived (3:15 pm), they insisted on driving her to a local restaurant while she waited. After less than an hour, the Jeep windshield replacement was done and they picked her up. My wife and I are extremely impressed with their service and highly recommend this shop. My wife also added that they were complete gentlemen when greeting her, insisting on transportation to the restaurant, and by opening and closing her vehicle door. On a side note for all Jeep owners, Matrix Auto Glass & Tint offers a Gorilla glass for jeeps. Our Geico auto insurance covered the replacement as long as I paid my deductible. The cost of the gorilla windshield was the same as if I replaced it with the original glass. The Gorilla glass (Mopar part) also includes the gorilla and original jeep emblem. The insurance premium is not affected because you are not considered at fault for rock chips or cracks.

Lu
Review №8

These guys are awesome. Broke the rear glass on my truck and I saw their reviews so I chose them. They set up a call with my insurance and I had an appointment to have it fixed immediately. I chose to wait there while they did it and they were so nice! They set up their TV and let me watch a movie while I waited.Oh, and they did an excellent job with the window. They had to replace the whole rear assembly and it looks factory, only now it has better tint! Thanks guys!

Ja
Review №9

The staff at Matrix is great! Always on time and very professional. I have recommended Matrix to my customers and have had great feedback. As a business owner its important to work with professional people who stand by their work. Matrix is the only glass shop I recommend. I know they go above and beyond for their customers.

Ma
Review №10

They were all very nice and helpful and did a great job.

Do
Review №11

NICEST people ever. Talk to Charlie! Tint is perfect and our business partners take their fleet vehicles there. They also move really quick.

We
Review №12

Best Glass replacement and tint! We don’t take our vehicles anywhere else!!!

Ke
Review №13

Great customer service and a even better price!

gr
Review №14

Great service.Love the workmanship

An
Review №15

Their crew didn’t an outstanding job tinting my car. I couldn’t be more happy with my car now it feels so perfect. There’s no bubbles, lines or scratches in the film. These guys did an absolute perfect job!!! They have a very friendly staff. Super knowledgeable and looking to give you the best deal. If you ever need your car tinted or a new windshield. This is the place to go to!

Pa
Review №16

On time!! not a flaw !! beautiful, worked with my insurance

Sc
Review №17

Someone need to check the message machine. No omes home.

Jo
Review №18

Great job on my Versa! And inexpensive too

Ma
Review №19

Charlie is always great to work with.

Kr
Review №20

We had the window of our travel trailer smashed. We were planning to go camping the following week. Martix went above and beyond for us to get the specialty glass that we needed. I am so thankful for their fast service and great communication. This is the only glass company I will use and would recommend them to everyone. Thanks again for all your hard work. I really appreciate it. :)

Ja
Review №21

Matrix was able to schedule me for a windshield repair the next morning. The cost for a windshield replacement was the lowest in town. Yes, I called many businesses in Tucson. Tim came out and replaced the windshield to my car. He was professional and respectful. The job was done quickly and the area was clean when he left. I will definetly be using Matrix Auto Glass & Tint in the future. Thank you.

Tr
Review №22

Had the rear glass installed on my Grand Prix 2+2 Aero Coupe. Charlie and Rod were very punctual and easy to talk to. When I called, Rod was informative and knowledgeable about my rare trim package. To top it all off they were willing to do the job in my driveway the same day. Charlie showed up on time and was pleasant. Rod showed up to help and even though it is a unique glass install they had it fitted and installed within 1 hour. Looks better then the way they where installed from the factory! Would recommend anybody for their glass needs. I plan on using Matrix for all my glass needs from now on.

Vi
Review №23

Service tech Jim was at my house as scheduled on time. He was very professional, nice and friendly. I am so pleased with the new windshield, the time he took replacing it and the work he did was awesome. I will recommend Matrix Auto Glass to anyone I know that needs repairs or windshield replacements done. So easy for me to have this done at my residence,. Thank you for excellent service.

R
Review №24

Tim was the service technician who did the replacement of my windshield. He is a credit to this company, professional, on time, friendly. I would say since in the professional world there are technicians that are good but Tim is excellent and I will highly recommend him to friends and family. This guy TIM deserves a RAISE!Overall from first contact with the dispatcher to completion of replacement was an excellent experience!

Cr
Review №25

Excellent Experience. Choose them from list of State Farm providers for a windshield based on current reviews. Tim was super helpful in setting up time and making sure we had the right glass ordered.Installer Rod arrived on time, worked quickly and finished. Very polite and quality work.If you need a windshield, these are your guys to call.

Es
Review №26

Man I dont even know where to begin! Matrix Auto Glass & Tint is truly a blessing. From the moment I walked in Charlie literally treated me like family! He was very courteous and helpful from the start. As a matter of fact he contacted my insurance and they wanted me to wait to inspect the chip on my window and he told my insurance not to worry that he would make it right because of my situation. Definitely will be doing all my future window repairs/replacements there. Highly recommended!!!

C
Review №27

AWESOME SHOP!! The team at Matrix Auto Glass & Tint are super professional and excel at customer service. They were able to get me in same day and provide exactly what I needed for my car at a great price. Their shop has a great selection of arcade games for me (and kids) to play on. Plus they have a TV playing movies and/or shows. The work was done while I waited.I cant speak enough on their customer service. Charlie was a pleasure to deal with. In a time where customer service has fallen off on most places, Matrix Auto Glass & Tint goes above and beyond!If you are in the market for Auto Glass replacement or Tint, Matrix Auto Glass & Tint is the only choice in Tucson. I have found my new GO TO Shop for Auto Glass & Tint!!

Be
Review №28

I never write reviews, but Id feel guilty if I didnt this time. Rod went far above and beyond. The windshield is high quality. Im never going anywhere else in the future.

bo
Review №29

If you folks need a windshield replaced, these are the folks you want to talk to!!Excellent product ! Excellent service!

St
Review №30

Wanted some window tinting and honestly picked Matrix strictly out of convenience. Couldnt be happier I did. Friendly, knowledgeable, professional. Made an appt for 8 when they open, they have me a ride back to my house, picked me up and brought me back to the store. Prices are reasonable and workmanship is excellent.I needed the car back by a specific time so I did rush them a bit. By their own admission they werent really happy with how the back window came out, they gave me the option of leaving it for a discount or having them redo it.I like these guys and definitely recommend Matrix for your cars windows.

Sa
Review №31

Its hard to fond integrity and service like this!The nicest and most professional people in town. Great value and top quality work! Their work comes with a quality guarantee. 100% recommend them to friends.

LB
Review №32

My experiance at Matrix Auto Glass was by far one of the best ever, I mean customer service was pristine, they made sure the environment was safe and confortable, providing bottled water, and having no one else but me in the lobby, (COVID 19 safe) they handled business in a very profesional and timely manner yet it felt as if I was with family. I highly recomend this place to everyone out there looking to tint, repair or replace their auto glass.

Ne
Review №33

Matrix Auto Glass is a place to go if you want to be treated like family with reasonable prices. I truly give 5 stars to the team very professional. Give great self help advice clear and understanding and a cant forget about the free arcade what a nice touch feels like youre at home.

Ma
Review №34

I went in to price getting my window repairs done. Not only did they give me a very reasonable price but they were able to get me in the very next day to do it and stayed after their posted closing time to finish it and they did a fantastic job with the repairs. I definitely recommend considering them for any needed repair.

Ju
Review №35

These guys are absolutely amazing. I dont take my vehicles to anyone else. Fair and honest. I highly recommend.

Ch
Review №36

They are THE best!!! Excellent customer service! Went out of their way for me! Their shop even has free games for the kids and they kept giving us change for the game that did cost. Offered snacks too! We truly appreciate them. Had a bad day with the windows but turned around with them taking care of us! Thank you Matrix!!

Ai
Review №37

Matrix Auto Glass is nothing less than Top Tier! They are timely, friendly and professional! Never will I use another company for my Auto Glass needs!

Ma
Review №38

These guys are honest and down to earth . Reliable and good at what they do. Very highly recommend calling when you need any window replaced.

ra
Review №39

We took our Lexus in this morning after shopping around to get the windshield replaced. Matrix was the least expensive in town & was able to get us in the fastest. When we came in, we were greeted by Charlie, his family & the whole crew at Matrix. They immediately put us at ease while walking us thru the process. HANDS DOWN the best experience weve ever had walking into a business. We are very particular car people and when we left we knew we made the right choice. Were usually hesitant about where we get service done to our vehicles, but Charlie & the Matrix crew made us feel like family! EXCELLENT, EXCELLENT experience - I would refer all of my friends & family to Matrix. If you care about your car, if service & professionalism are important to you, accept no substitute. GO SEE CHARLIE AT MATRIX GLASS! Thank you again so much to the Matrix familia!-Michael Evans & Rachelle Gaches

Ke
Review №40

Great price for window tinting. I was not very happy with how it came out at first though. Some of the edges werent very clean and there were some other installation related issues. However, when I brought it back because of this, they were able to redo the windows that I was unhappy with that same day. Overall, I am very happy with the results now. They were very accomodating and getting it fixed was entirely under their warranty.

Et
Review №41

Thank you Charlie and his staff for their great service and for fixing my crack from a rock as well

Ro
Review №42

Got an older Volvo that needs repair? Call Matrix Auto Glass! I have a 1994 Volvo 945t 288,000 miles that needed a driver side quarter window replaced. Safelite quoted me $575 but called me 1 hour later saying they couldnt find the glass, suggested I call Dealer so I did and the Dealer quoted $500 just for the glass! I remembered a place in Tucson so I gave them a call and Rod quoted me $250 out the door! I even live 330 miles away from Tucson but made the trip spent the night got the car the next morning and it still was cheaper and even found a good Japanese restaurant. The service was great, drove me to my hotel and back. Rod and Charlie were great and very helpful. I even asked them for a minor tune up (8000 miles past due) and they said only thing needed to replace was the spark plugs. Honest People!

ta
Review №43

Matrix auto glass and tint is an amazing company! They did all the paperwork from my auto insurance company, kept me updated on my claim, installed the windshield this morning, thank you Tim!

Jo
Review №44

These guys are the AWESOME, tinted my service van really clean work. Bringing personal vehicles ASAP. Great vintage arcade as well.

Da
Review №45

Awesome company! Charlie and his staff are very informative and affordable with everything they do. Highly recommend Matrix!

Ch
Review №46

The guys at matrix are grate and best work quality I have seen will take all me vehicles to them

ro
Review №47

Been doing business with Charlie, Rod and his family for years. They always treat me with respect and do a fantastic job. I definitely would recommend them for any of your automotive needs

Th
Review №48

Ive gone to matrix for years they will fix your glass or tint issues in a timely manner and have you back in your vehicle in no time

Ka
Review №49

Best place for my auto needs and well within my budget... exceptional work done, no hassels or setbacks and the most awesome staff that treats their customers like family. I highly reccommend them for any auto related services!

Ge
Review №50

Great company, real helpful and friendly staff, greeted me right away, they where concerned for my needs, went above and beyond with my insurance company to make sure I was covered had no out-of-pocket cost and they did a fantastic job thank you Charlie I will be doing more business with you guys

Er
Review №51

Best auto glass experience ever! I shopped around town calling several places all wanting ridiculous amounts to replace the front window of my Honda CRV. I called Matrix and Charlie not only got me the best price saving me $50, he was also able to get me in right away. I waited an hour in their comfortable and clean waiting room, they even played Moana for my impatient 3 year old. The service was better than expected! I will most definitely be back my window tint.

Ja
Review №52

Quality work great prices

Ka
Review №53

Had my windshield replaced there they did a great job and were very friendly

Ga
Review №54

This is the place to go for auto glass! Tim and Charlie offered great customer service and Ill be back when my windshield gets cracked in the future!

Ja
Review №55

Top quality work!! Did the window tint on my car and looks amazing, Best in town!

Ch
Review №56

Quoted us the one price over the phone then when the vehicle got there it was three times more due to advisor misunderstanding the work needing to be done. Do not go here they will screw you over.

Eb
Review №57

Best location in Tucson for Tint and Glass Repair.

Sa
Review №58

Fine Tucson owned place for auto glass replacement!

Ch
Review №59

Great service and fast!!!

Re
Review №60

I will be sure to never do business here. Rude and unprofessional.

Da
Review №61

Great service

Ti
Review №62

Wouldnt go anywhere else, Love the Matrix Team!

Ab
Review №63

Friendly and service. Couldnt ask for anything better.

Ja
Review №64

Fantastic Service!

Ra
Review №65

Quality workmanshipp

An
Review №66

Great machine shop

Tu
Review №67

They are rude

Information
10 Photos
67 Comments
4.7 Rating
  • Address:3719 S Palo Verde Rd, Tucson, AZ 85713, United States
  • Site:http://matrixautoglass.com/
  • Phone:+1 520-745-5253
Categories
  • Auto glass shop
  • Insurance broker
  • Window tinting service
Working hours
  • Monday:8AM–12PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Highlights
  • Veteran-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Similar organizations