My water softener had a serious leak sending water down the drain. I called culligan on Monday morning to have it serviced. I was told to get someone out the same day it would be considered an emergency call and a $221 service fee. I had no choice or wait a week as water is gushing down the drain. When service guy showed up he had to replace a defective valve I had already paid to replace on a previous service call. This was covered by warranty for the part but not the service call. I dont feel I should be charged an emergency call, its not on a weekend, night or holiday and the part you installed was defective. I would have no problem paying the regular service call fee but gouging customers due to your poor workmanship is not my fault. Should have been fixed right the first time. What was I supposed to do, just let water run down the drain for a week?

After looking at big box store systems, getting quotes from companies that are assemblers of other peoples products, and examining other competitors, I feel a huge sense of satisfaction and security that I have entrusted my familys water to Culligan. In my opinion, their technology is the best in the industry (they kind of invented it), and their people in Tucson were friendly, responsive, and explained everything as if their primary concern was my satisfaction, rather than simply making another sale.

I love the water and the employees who take care of my account. Not much more needs to be said. I highly recommend this company!

The sales rep & technician team were extremely professional & efficient. I would highly recommend them.

We are very happy with our Culligan Water System. The whole experience has been great. The sales rep and installers were easy to work with and very professional. After almost a year everything is better. Washer and Dishwasher, Showers and even our Pool all work better. The water in Tucson is undrinkable now our ice machine works better and no more bottled water!!

Our delivery way before 7am before we could get our bottles out on time, but left bottles of water anyway .....taking care of someone that had surgery. And the office for customer service support doesnt open until 830a. Now we have 11 empties that they cant pick up until 2 weeks from now. They left 9. They come to early for residential, Oh they knock on the door customer services said! I work at nights and forgot to put them out!! Customer service should of said will pick them up later today.

I highly recommend Culligan of Tucson. They have great products, many choices, and their customer service is superb.

Excellent company and the person sent to service our older water softening system was quick and honest. We called Culligans to come out and take a look at our water softening system, which hadnt been functioning since we moved in 5 years ago. They originally installed it, so they had our address already in their system with the water softener details on file. I was told there would be a trip fee of $145, plus whatever parts or extra service was needed at the time of the appointment. I was fine with that.Day of the appointment the service guy called me first thing in the morning and advised that hed be at my house between 1:30PM-3:00PM. We had our back gate open from a different service and figured he would knock on the door when he got here. At about 5:00PM with no knock or call, I text the guy and he calls back immediately. It turns out that he was here at 2PM and because the gate was open, went directly to the water softener. He inspected it, ran a test, added some salt, and then performed a complete system restart on it. And then he left.He never knocked or called because the scope of the work was so minor that he felt it didnt warrant a full service call, so the didnt charge us. I cannot convey how much I appreciate his integrity! I also asked him whether he felt the system needed to be replaced, and he didnt try to sell me on a new system! The advice was that yes, the system is older but it functioned perfectly fine and didnt warrant replacement. It is so refreshing to encounter that level of honesty in a company and service person.Due to that alone, I would highly recommend using Culligan of Tucson if you need anything to do with water softeners!

Culligan water tastes great and the service is also great. They bring it right to your door and send you reminders so you dont miss your delivery!

First of all, Treves Brown was a pleasure to work with! He is very intuitive, asked what I was looking for and then suggested a solution. Your installer came and did a great job as well.

They were very quick kind and theyre consistent appreciate you guys

Reliable, on time, and offering spring water in a BPA free container!

Culligan is pure, good tasting spring water, and the service is incredible. I am able to call and change my number of bottles any time, and the water is much higher quality than from other companies. It tastes great. I love Culligan!

Getting the service setup was so easy and a quick process

The system caused us to continually have low water pressure. Enough so that my washer shut down because of not enough water. After several service calls and changes to the tank it was finally found to be installed wrong. When they corrected the problem we have had no issues since. Things are working great now.

Recently purchased a water cooler and signed up with Culligan Water of Tucson for spring water delivery (5G) size. On-line registration was pretty simple and delivery was timely. We live in a gated appartment community, so wondered whether this would be a problem. It was not, and the bottles were delivered at our units door, on the second floor. Based on our actual consumption, I requested a delivery change on-line over the week-end for an accelerated delivery. The bottles were there according to the revised schedule. Congratulations for the excellent customer response so far!

JT was great. He was the main reason I chose to go with Culligan. BUT, everything after has been lackluster. Their billing system is from the 90s and nobody has any idea what you have paid. They dont even give you a statement showing total balance and whats remaining. Instead of dealing with their billing system and service reps, I decided to just pay my entire bill off. Even then, I pretty much had to send multiple emails to get something that slightly resembles a paid in full statement. To this point, Ive been over billed, my system already had a leak repaired and its barely been a few months. Im literally waiting for my water softener system to break any day now. I wont even deal with Culligan when that happens. Id rather go with another company and buy a whole new system. Go with someone else.

Convenient door delivery. Flexible quantities.

JT was very knowledgeable, and explained the operation and features of the water softener. Communication was great, letting us know each step of the installation. Installers/sub-contractors were wonderful. Everyone was very professional. All in all our experience was great, we would highly recommend.

Absolutely love our new system! JT was so knowledgeable and informative...we knew we had a hard water problem in our area but JT sold us on the spot! Not to mention the highly professional and neat installation by Ken...he did a fantastic job...im OCD and this is how I would have done it. Good job Culligan.

I’m beginning to feel like I’m getting hosed. First, I was sent reminders that my RO system needed maintenance at 9 months, not a year as I was told the schedule would be. When I called, customer service said they can only make a reminder for 9 months out in their system. What? Is this 1980? I was also told yearly maintenance on the system would be about $100, and just received a bill for $223. I’m not sure what I’m going to do about this, but blindly participating is not part of my plan.

It was great to have service from Culligan of Tucson. My system was over 20 years old and they installed a new system rapidly and with skill. It looks beautiful and the water is great. I recommend Culligan of Tucson highly!

Professional, friendly and efficient. Couldnt ask for more!

Our rep is fantastic. Very accomodating and very customer service oriented. George is the best, so thank you.

Culligan is a fantastic water delivery service. I buy Arrowhead from them for home, but we do have Culligan water delivered to my work place. We personally prefer spring water, but Culligan bottled water is the best purified water you can drink. Also, the delivery driver is wonderful, very responsive and customer service friendly. Highly recommend Culligan to anyone who doesnt want to drink tap water or doesnt want the maintenance of a home purification system. I prefer Arrowhead spring water and Culligan is the delivery service for Arrowhead and do an amazing job.

Great water and an incredible value. The customer service is top notch and the no contact delivery service is wonderful. I love Culligan!

I appreciate the convenience of home-delivery. They stock Arrowhead water which is one of the few brands we can drink. When we needed to temporarily change the delivery location they did it without any problems and were able to resume our regular location without a hitch.

Easy to work with ... always responsive to requests

LOVE our soft water system with Culligan!! Soft skin, hair and less detergent.Delivery agent, Maurice, is dependable and professional.

The delivery folks are nice to deal with, very polite and helpful!

Very good and reliable service, they always deliver on time.Keep up the good work.

Great customer service delivery on time

Great product and great service:):) John Spencer

Great water, friendly drivers, easy payment and good price.All this and health too! Thanks you!Brian in Bisbee

Best service and the best water, always on time and always polite.

We did a lot or research before replacing an old system in a new to us house. We had two or three companies come to give us estimates including JT from Culligan of Tucson. He came to do our initial water test and the sales pitch. We were not quite ready to make the purchase... he came back a year later and we were ready! He provided clear information with no pressure. JT set up the instal we were as pleased with Alex as we were with JT. He went over every detail of our new system and we are starting to taste and feel the impact of our new Culligan water system. Its a big investment but we are very pleased with the product and the personnel; highly recommend.

JT does an Outstanding Job of explaining the equipment and reviewing the benefits. He is very professional! The equipment and installation were excellent.

It isnt often you work with a service provider and they are super professional, knowledgeable and give extraordinary service. My rep was JT and he is the best!

Exceptional service, fair prices and I dont have to lug the bags of salt. They deliver, install and check on the system. I get notified several days in advance of the delivery, and everyone is so professional.

Culligan does a great job. I like that a real person answers when I call and they are able to assist me personally. I dont get transferred to anyone. The pricing is excellent. Last minute changes on my delivery schedule is not an issue.

Weve been customers of Culligan for a long time and continue to be pleased with this product. The reminder delivery emails are helpful. Our faucets are still in new, shiny condition after 12 years; we see the difference between ours and other friends homes. We save a lot of money on detergents, shampoo, etc. as only small amounts are needed. Highly recommend Culligan of Tucson!

Wonderful service as usual. Maurice Lemmon was professional, on time and efficient,. What a gentleman!!!!

I just replaced my old water softener with a new one. Aiden was the installer. He was friendly, knowledgeable, and patient in answering any questions that I had. He was training another young man (who wore a mask at times, which I greatly appreciated). Both men worked efficiently. When they finished the job most of the area was cleaned up of large debris. Sawdust remained. Im sure if I asked for them to clean it up they would have. It wasnt a problem for me to do.

Culligan has been reliable and always great customer service! If you hate cleaning the hard water spots off of your shower doors, replacing faucets way too often from hard water build-up, dry skin and hair... etc, I highly recommend calling Culligan, they can help! Love my water softener!!

Love this company and love the taste of the water it’s perfect.

Exceptional sales, installation and service...from everyone involved in getting us hooked up with soft water. I highly recommend their entire staff to anyone considering adding soft water to their home. Process was seamless! Thank you!

After trying few options to buy bottled water from Walmart, Whole foods where I had to go personally, I switched to Culligan water. Taste is great, bottles are clean, delivery is on scheduled date and time and smooth online billing. Very happy with the choice I made. Definitely recommended.

Tims tiny hams appeared to disappear in Tims tiny hands. Big tiny hams. Hams so tiny, that they can be seen eight light-minutes away, with the bare eye under the rule of the equatorial coordinate system. Dispense with the similes. Dispense, please, with the similes.

Excellent service and friendly drivers.

Installation excellent, after sales care or concern about customer...non-existent! Just another business looking at you as nothing more than a Dollar Sign! Will look elsewhere when purchasing whole house system.

Wonderful service. Such a knowledgeable serviceman and he took the time to explain everything we needed. This serviceman was greatThank you

Consistent delivery and great customer service

Always on time, very helpful and so easy to get good clean water! I highly recommend Culligan of Tucson!

Ive been using their services for 8yrs and Im very satisfied.

We had JT as our rep. I knew our water quality was very bad and he didn’t need to test it but he still gave us a run-down of what the Culligan system could do, the costs, and our options. He is very knowledgeable and showed us some installation options that cut down on the amount of changes/intrusiveness needed on our house that I hadn’t thought of, and saved a lot of headaches that my neighbors experienced on their non-Culligan water system installations. JT answered our questions, then left me his card and said he isn’t a high pressure sales rep, and to call him when we’re ready.We opted for a softener and the under sink RO system that has a wireless button to keep from needing to drill any holes in our granite. It’s a great idea. The installer showed up on time, and he did everything neatly without making a mess. He showed us how to maintain the system if we plan on taking care of it ourselves. He also installed a hose bib off of the softener to use if I decide to wash the car with soft water, a nice bonus.My wife isn’t used to drinking RO water so we sent JT an email to see if he could check it again. That was Sunday night. Around 10am the next day he came by and tested it again and explained that it’s more pure than the bottled water my wife likes which explains why it tastes different. He also left us with a testing kit should we want to test in the future.All in all, it was a good experience, my wife is happy with the system and all in, we paid $2k less than the high-pressure, fly-by-night system salespeople that my neighbors used and we got an actual Culligan system.

An amazing operation!!

Fast friendly service and great products at an affordable price.

I like that I got a great price since I am a U of A staff member. Deliveries are always as scheduled and driver is very friendly. I also really like that they make it convenient to see my bill and to pay it online. Whenever I have had any questions of concerns, calling into customer service has always been a great experience. Very happy with the years of service I have had.

I’ve only been a Culligan user for less than a month, but I was impressed by the salesperson (Mike) first, and then by the installation and delivery person (Andrew). Both were attentive to my situation and needs which means a lot! Thanks for getting me set up.

Recently had a water system installed in my house. Works fine now that I went through and fixed all the leaks that were happening throughout the system. Absolutely ridiculous. All I can say is make sure you completely check the system and make sure it is free of all leaks before they leave.

More Modern Interaction than Their CompetitorsCulligan of Tucson has never let me down and I have been a customer for years. The service should be a model for all companies to aspire to. I am always notified of a pending bottle delivery and given ample opportunity to customize the delivery – both through text as well as email. The delivery drivers have always been courteous and accommodating. I have had several billing questions and the person I spoke with always resolved the issues promptly and easily. And… get this: they always answer the phone! On the rare occasions when it was either after hours or they were extremely busy, I have always received a return call. I highly recommend Culligan of Tucson.

I have been with Arrowhead for a long time...more than 15 years and was very skeptical when the company was changed with Culligan Water however the transition was very smooth and no lacking in great service that I have had for all these years. Thank you Culligan Water for your great service.

NO after sales support at all, am purchasing a whole house system, will purchase from anyone except Culligan of Tucson, all they want is your money.

As a water company it is excellent, cannot complain. Friendly drivers, aim to please.As a web site it is terrible. Once you login to your local dealer you can only pay a bill. You cannot find out when your next delivery is, change your order find a local phone number. You would think they would but some effort into it.

As a new customer they made an extra trip to my location. Great service and the office staff were very accommodating and the driver was very friendly and informative. Highly recommend.

I have been a Culigans satisfied customer now for 2 years! I have moved a couple times since then. Culigans never seems to amaze me! They delivered water to me on a non scheduled day! 😊 Caring ...

Great company to work with. Fast friendly service. Always on-time. Office staff is very helpful. Install was great. THX

Wonderful company to do business with....customer service is the Best!!We are very pleased with our new softener and reverse osmosis filter system...what a treat to have pure drinking water coming right out of the kitchen faucet! :)Highly recommend Culligan of Tucson!

JT was an outstanding salesmen and very knowledgeable person that took care of all our needs for the RO water purification system that we wanted to rent. Again Culligan is fortunate to have him on there team.

Great customer service, at every point of contact.Good communication (email notifications/reminders).Easy online payment.

My delivery man has been great! Is there any chemicals plant in the softening solution that will harm plant

So far Great experience, only been a customer for a few months, but it has been great so far most the bottles delivered are of clean and in almost new condition .unlike others who drop off banged up and at times leaking Jugs of water .. thats important to me as a customer.. I would definitely recommend Culligan for your bottled water delivery needs

Jephte was our sales associate. He was super professional and explained the process in detail. He was never once one to pressure us or try to sell us his product. He let us decide on our own and didn’t call to keep checking in! I highly recommend Cullligan of Tucson!

Delivery personnel are extremely nice and always ready to help move full or empty bottles for me. I enjoyed using Culligan for over 20 years; however, with my husbands passing I am no longer financially able to continue using Culligan.

Love the water and the service. Have used Culligan for years now. Had a problem with one new driver which continued to happen and I called and spoke to the manager. The problem was immediately solved and has been perfect ever since.

We recently bought a house here and had Culligan put in a new system for us. It is fantastic. The water is so much better, we are using way less soap, the dishes no longer are spotted and it is great for the pool. Our experience with the installer, Pancho was tremendous. He was on-time and courteous. The job turned out to be a bit more complicated than first anticipated, but no worries! He handled it with a smile and did a first rate job. We could not be more pleased, and are so happy to be a new Culligan customer here in Tucson. I would recommend them without reservation to anyone who wants to be sure they have great drinking water and water throughout the house. 5 stars PLUS!!!

Great service & on time alerts ahead about their carrier on the way - makes it easy for busy working people to not miss water deliveries. They have a real human interacting with you on the phone which is great relief when you need customer service real time. Thanks for the crisp great tasting water too! 10 stars at this time.

THIS TEAM TAKES THE TIME TO GET TO KNOW THEIR CUSTOMERS AND THEY ACTUALLY CARE ABOUT MORE THAN PROVIDING THEM WITH WATER. I AM A CAREGIVER AND I AM CURRENTLY TAKING CARE OF A 101 YEAR OLD VET NAMED JOHN. WHEN HIS WATER DISPENSER STOPPED WORKING THE GM, MARK MITCHELL, TOOK TIME TO PERSONALLY DELIVER A NEW ONE AS IT WAS LATE IN THE AFTERNOON WHEN I CALLED TO REQUEST A REPLACEMENT. WHEN HE FOUND OUT HOW LONG JOHN HAD BEEN WITH HIS COMPANY AND THAT HE WAS A VETERAN, HE WENT OVER AND ABOVE THE CALL OF DUTY. HE ULTIMATELY CREATED WHAT HE IS CALLING THE PACKARD CULLIGAN VETERANS SERVICE AWARD! THE COMPANY WILL, DURING THE WEEK OF VETERANS DAY, PICK ONE VET TO HONOR, PROVIDING SERVICE TO FOR AS LONG AS THEY ARE IN TUCSON! JOHNS FAMILY AND I FOUND SUCH GRATITUDE THAT IT LITERALLY BROUGHT TEARS.BUT, I DONT WANT TO FORGET TO MENTION OUR PERSONAL ROUTE DRIVER, MAURICE LEMMON, WHO HIKES ALL THE WATER BOTTLES UP THE STEEP DRIVEWAY EVERY 2 WEEKS AND CARRIES THEM IN FOR US! MAURICE ALWAYS WEARS A BIG SMILE EVEN IN 107 DEGREE WEATHER! ALWAYS KIND AND COURTEOUS, WE JUST CAN NOT SAY ENOUGH ABOUT THE SERVICE THIS TEAM HAS. SO NEEDLESS TO SAY I GIVE THIS COMPANY 5 STARS BUT WOULD HAVE GIVEN 10 IF I COULD! WAY TO GO TO THE WHOLE TEAM AT CULLIGAN WATER TUCSON. WE SALUTE YOU !!

From the first time I contacted Culligan to every delivery I have received outstanding service. I really like that I know my delivery dates for month in advance.

My experience was friendly and professional from beginning to end. I looked at several companies and no one had customer friendly service like Culligan Water. The representative J.T. was very professional and has made follow up calls to make sure everything went according to what he had promised. Top Notch!!

Water filtration to delivery back to delivery of different gallon amounts. Change to less water. Culligan always complies

Culligan is a long standing national home water treatment specialty company. Culligan manufactures (or controls manufacturing) its water softening and water treatment equipment, i.e. no third party. They have a nice variety of softening and treatment options and financing options. I worked in the water utility industry for 40 years and can attest to Culligans top-rate equipment and professionalism. Tyler was our sales/water treatment expert and he was very professional, courteous and arranged the installation to match our schedule. John installed the water softening and water treatment equipment and his work was top notch.

We thought the Culligan Representative, J.T., was very professional and thorough. We appreciated his professionalism and we are looking forward to soft water again!

My experience with Culligan water home delivery has been a very positive one. I especially appreciate the reminder call each month even though I already have the yearly schedule on the side of the cooler.The driver is always extremely respectful and courteous. I have and will continue to recommend Culligan to family and friends

Culligan has provided us with excellent service for many years and we highly recommend their company.

I have been drinking Arrowhead from Culligan for years. Their service is great and their drivers are fast and helpful.

Culligan is a professionally run company. Their home delivered water is of great quality. Their communication and delivery has been spot on. A pleasure to do business with.

Would highly recommend!!

Good, efficient, water softener. Uses little salt. R/O filters, you can replace yourself, are very expensive. Staff is great.

I love my water service! From deliveries to customer service, service is impeccable ♡

I am a long time customer. They have never missed a delivery date. Their drivers have always been courteous and professional. I enjoy having home delivery of their water, as it simplified my life.

Great service and best tasting water

Weve had a Culligan sink water filter for several years. The water tastes GREAT and we have been happy with Culligan service. We had the same system put in our moms house. We decided to get a filter system for our house because of the mineral deposits on everything including our skin! We called Culligan. Tyler was very helpful in guiding us to the system we needed without any pressure. The first install didnt go quite as we had planned but thanks to Tyler and the General Manager it was corrected in a few days with no charge to us. We really like the new water and sure feel/see a difference

We were very happy to find Culligan water in Tucson. We were locally searching for a source of spring water for our water dispenser. Among the choices Culligan was the only locally accessible. We were able to actually visit their site and try their water before signing up for service. In addition, they are friendly and helpful and offer BPA free bottles when requested. Very nice local operation. Highly recommended!

Great service with great products.

Tyler Rohrbaugh was very professional, yet personable. He didn’t try to sell us something we didn’t need. Installation was completed within a week of purchase. We noticed improvements in our water immediately.However, once installation was completed, the hole that was dug under the sidewalk was filled in, but not finished with smoothing out the dirt and replacing the landscaping rock. Also, the sidewalk was left dirty.

Pancho, our technician, was so kind, knowledgeable, and went above and beyond during his visit to repair our softening system. Culligan’s phone representatives have always been kind and eager to please as well whenever I need to call the Tucson office. Thank you Culligan, and please treat employees such as Pancho with a treat, raise, or a kind word when they represent your company and its’ values with great respect. He is an excellent representative for your team! Warm Regards, Richard Arias

Great customer service! Handled all of my concerns fast and courteously. Best of all the water taste amazing. Highly recommend!

Spring Water is amazing as well as GREAT CUSTOMER SERVICE!

Ive had an excellent experience with Culligan. Never had the phone ring more than twice. We like them so much, weve hand their water softener installed in every home weve moved to. I highly recommend them.