They replaced my brakes for $695.27 (two front rotors and two front brakes) and lost my hubcap. I have been to the shop and called to let them know. They admitted that they had 3 other peoples hubcaps but had thrown mine out. Now they will not take my calls or emails. Manager Steven Frazee lied to me and said he would get a hubcap. After the $695 for brakes I think it is least he could do. I am now a 3 hubcap lady and not happy.

I always get top notch service! I didnt make an appointment this time and he worked me in. It was completed prior to the time quoted.I needed a cabin air filter and he asked me if I wanted it changed and they took care of me!

Great place to get your car inspection for Uber . Youll have to bring your own inspection form with you though . I had to make an appointment at the location I chose . Im not sure if all locations require appointments youll have to call .

Brought my truck into Brake Max for a wheel alignment. My truck was pulling to the left after my wife had been using it for a year. I thought she had regularly hit curbs and drove directly into road hazards. So I believed an alignment was necessary.I had an appointment at Brake Max and they took my truck in on time. During the writeup, the manager informed me of an open recall for my vehicle. I had no idea of such recall. Told me to contact the dealership for repair. I was thankful for the heads up and referral.After about an hour, I received a call from the manager who said that the alignment was within spec, and that the tires were causing the pull to the left. They had rotated the front tires and found that the truck now pulls right. They suggested two new front tires.I arrived to pick up my truck and was told that there was no charge to check the alignment. They could have easily sold me an alignment job and told me that the tires were contributing, but they were extremely honest and told me the truth.Because of my experience with this business, they gains another customer. Ill bring my truck to them for maintenance and repairs in the future.

The oil change itself was adequate. The issue I have is dropping it off at 8:30 in the morning and mentioning that Im going to be leaving it and would like a phone call when its finished see the problem in that statement is when Im driving by 4 hours later and Ive got to stop to see my truck in the parking lot as if its completed. This also wouldnt necessarily be an issue if I hadnt walked across the street to the grocery store right after I dropped it off to pick up a few things and then on my way out noticed the truck up on a lift already. So yeah it wasnt the 4-Hour oil change it was a we did the oil change right away and neglected to call you and let you know it was ready.

Our car informed us of a low tire psi... it continued to drop quickly...a quick Google search popped up BrakeMax was very close to our location...we stopped in at 4:30, they immediately got us in to check the tire... it needed replaced... they didnt have my tire in stock so they changed the tire and put spare on... all of that great service at no charge! Thank You!

Rex was amazing. He helped me get my car started (alternator going bad), was very professional and friendly. I have other work that needs to be done on the car and I 100% will be back simply because of him. Thank you for your stellar customer service.

Good place and great customer service. They will do what you ask. They got our car done fast. Will end up going back unless we find something closer. They are about 30 minutes from us, but have taken good care of us.

I pulled in at a quarter until closing and they were super nice about getting me in for an oil change even though they ended up staying a little late. I will be returning from now on. Thanks guys!!

Excellent in all aspects! Superior service done in record time by very professional staff!!

The manager on board was professionally helpful to say the least. There are some heros occupying any job they do and when it comes to safety these guys are the ones that stay steady and true to what they do at all times. Thank you sincerely grateful.

My tire had a huge hole and had been filled with slime to fix until we could get it patched, they cleaned my tire completely and patched the tire. The car drived SO much better after words as I have a long drive back home to Phoenix. They had me in and out in less than 20 minutes. My 2 year old son ran around the waiting room. Amazing customer service. So helpful and friendly. I will definitely be coming back with any future problems

I am new to the area and BrakeMax was close to my home. My service was done quickly, professionally and affordable. Will certainly go back…..

I went to this facility for repairs concerning the fuel system in my custom vehicle. They were unable to fabricate the part that I needed. However they were able to help me find someone who could. I am extremely happy with the courtesy and professionalism of this facility! I will strongly recommend this business to anyone needing help. 😎

Trunk latch broken, well-fixed in 24 hrs even with having to order a part. Expensive but better than driving down to the dealership.

Very nice, gave me options. Will use them again

Got my vehicle in immediately. Great service and very nice people.

Excellent every time I have had to get repairs, regular maintenance tires. The shop is right around the corner from me. Great work and always up front.

Needed a new battery for my car. It died in the Bashas parking lot in 107 degree temperature and the tech brought the battery to my car to replace. Great crew here.

Great service, three individuals with whom I came in contact Scott, Shawn and George were outstanding. Very helpful, courteous and took time to explain in detail. Very pleased with the work performed!!

They were fast, very sweet and gave me an exceptional service and even told me small issues they noticed that they gave me the option to fix right there! 100/10 service I will be returning.

They were extremely helpful and quick, but most of all the were very friendly and kind when I had a difficult situation. I’ll be back.

Very professional, polite, and customer oriented. I made an appointment for a tire repair which was handled in a timely professional manner and I was extremely surprised and pleased when I learned they did the repair as a no charge courtesy, especially since I was a new customer to them. They certainly will get my business going forward !

Quick and easy to get in and out. Great customer service.

Good work handled in a timely manner

Brought it in yesterday, picked it up today. Excellent service, fair price, would highly recommend to anyone who needed repairs, service or maintenance.

Good service. Would like to have a checklist of work and inspections like fluid levels checked etc. lots of other similar businesses check lights, fluids, etc. and show on report.

Had a good experience. Counter person was friendly. Answered my questions. Had not use Brake Max before for oil/ filter change.

They were great. They replaced a gasket and filled my AC and I was out in about an hour. Fair price too. Ill give them my business again. Thanks guys!

Didnt go. Cant seem to get a reasonably priced oil change.

I had scheduled an appointment and arrived early. They took my car back quickly and replaced both car batteries within 90 minutes despite only having two mechanics on duty. Brakemax is my first choice for auto repair.

Thank you for taking good care of my old car!I’ve been able to depend on you caring for her a long time. I lived in Oro Valley and your store there fixed everything on her then. I am happy your store is even closer to me here in Catalina.We are both old and thankful you are dependable! Sincerely, Nancy Key🎄🌺

Pleasant a/c room in back to wait in. nice and professional as usual. all good.

Took my car to you because our regular mechanic doesnt do tire repair.Got a call that the tire couldnt be repaired. Wanted to sell us 4 new tires. Also mentioned the master cylinder fluid had been compromised. We said we would just come and get the car. I came home and then left to run an errand. When I got home my husband said to pop the hood. He had found a cap and gasket in the driveway.Sure enough, no cap on the master cylinder reservoir. He tried to put the one he found back on. Didnt fit. Went to auto parts store and got the CORRECT cap and gasket. Also left my allstate gadget unplugged and in the center console.Took the car to our mechanic, and yes, the master cylinder fluid had been compromised. NEVER CONVINCE ME IT DIDNT HAPPEN AT BRAKEMAX.you have a horrible reputation for taking advantage of people. Sorry we ever trusted you with a simple tire issue.$3000.00 later, at our HONEST MECHAIC SHOP, my car is fixed.July 1And now, Im amazed at reading the thank yous good reviews get. Ive not heard a thing back. You really dont care do you? Disgusting.July 3It just keeps getting more ridiculous. The tire that you said couldnt be patched is now patched and just fine.July 10And, of course, havent heard a thing from management. Went in to Brakemax and told them what had happened. Guy said he has video of the work done. Funny, wonder if the video shows no cap on the master cylinder when he put the hood down.July 21AND STILL HAVENT HEARD FROM ANYONE.good customer service also means addressing the unhappy customers.Apparently thats not the way this company does business.

They always do a great job.

They r aways friendly & Quick

I woke up to a flat tire this morning. Happy Halloween, Wayne! I googled tire service and ended up here. This place is one of the best Ive ever been to. Any type of tire, brake, etc. needs I might have in the future, this is my spot. I couldnt be more satisfied and impressed. Well done!

Brake Max in Catalina is prompt, customer service focused and well priced. When I get my car there at opening, I usually get it back in the morning with not much wait time. There is a warranty on service, so if something was wrong I could just call and bring it back. I havent had to use that yet, because it seems they do it right the first time. I do shop around and this is the best place Ive found for brakes, oil change and ties. They have a cute yellow courtesy shuttle, which makes things super convenient if you dont have someone to take you.

Good quality service will do business with them again.

First time here. It was a very informative service. My car got all the services needed. They gave me a ride home. So that was a plus since I didnt expect to wait there for an 1 hour or so and they offered to take me back to the shop. So, that says a lot. Definitely, coming back for a next service.

Oil change and cabin air filter - went fine, finished in reasonable time

Steven,the customer service representative, was the most cheerful,helpful and accommodating employee I have experienced at ANY business in a very long time! Very refreshing. He deserves a serious raise!

Just an FYI they are not honoring the 50% pff coupons right now. Synthetic oil changes are $80 regular price

Very pleasant and efficient experience. Did necessary service as requested and finished on time. Thanks

Great and friendly service.

If I wanted to spend nearly $60 on on oil change I would have gotten 6 quarts of Mobil 1 and done it myself.Advisor tried pushing dexos (GMs newer formula spec), said I wanted conventional, left my key.On returning I find the original bill of $57 and change. What, so you still put dexos in?Yeah, thats what you told meNo it wasnt. Place has always been hit or miss with me, never left a review til now, but Im done with this location... others maybe, but not Catalina.

Great, great customer service! Got me in promptly, turned around the recommended work right away, and serviced the car so that I had it back in no time. Very impressed! Will return to the future.

I have been coming here for over 10 years now I have second thoughts on returning my truck had a low tire indicator on before I was confident they would check these for me this time the low tire was not addressed I left with a low tire they must not check these anymore

Quick and efficient. I was a walk in and was assisted right away.

Specific to the Catalina AZ branch, the guys and gal there are very knowledgeable and thorough. I find the prices fair and competitive. Not a single negative experience yet.

Everyone was very nice and courteous and it was done exactly when he said it would be

Great service great price job well done. No complaints.

Did the repairs I requested, and didnt try to up-sell me into ones I didnt need... Bout all you can ask for nowadays!

I needed a tire ASAP as mine shredded going down the road. They got me a Goodyear for a good price and had it done in a couple hours. I also needed my charging system tested which they did at no charge. The 4 star rating is because they said they would call me and let me know how the test went and they failed to do that. While shopping, my son asked me four times if they called yet...irritating 😉. All in all though it was a good experience. I will go back in a couple weeks and swap out the other tire as well.

Last month went in 2 separate times for new tires in front and was told i could use a front ailment.i dont take my truck off road or drive it much wasnt even 200 miles since Im unemployment went in to get 2 new for the back and now told,front end has to be replaced $600 for both sides and was assured front end would fall apart and brake🤔.I felt very uncomfortable like my truck was messed with in purpose

Great services with professional staff.

Pulled in, got attended to right away, good price and time to complete. Great service

Brake Max in Catalina, AZ always takes great care of my vehicle and gets me in and out as quickly as possible. Very knowledgeable and dependable.I highly recommend them

I was surprised by how quickly they serviced my vehicle and what a fair and reasonable amount they charged!! I highly recommend this place!!

Great company great people that never try to sell me anything that I dont need. They always take fantastic care of my car I also bring my company Vehicles there.

We have used BRAKEmax since they opened. Today was no different that our experiences over the years; friendly competent staff, work done on time and at less than dealership charges, battery-life checks for free, driver available if a ride home is needed, warnings about tire wear and other possible defects, and I take both cars there. A+ Stuart Watkins

Excellent customer service ! Professional with amazing customer relations. They make you want to continue to come back !

Disappointing from start to finish. 1.) Did not confirm the appointment in the promised timely fashion. I had to phone back the following day. 2.) Two employees at front desk were not wearing masks, until confronted. 3.) Vehicle was not sanitized upon return. 4.) $7.99 publicized oil change price was pumped up to $12.13 for shop supples and oil disposal. Fees were not disclosed until the final bill. 5.) This review portal would not load on Safari -- had to go to Chrome.

They always take care of me there Stopped at OReilly Auto Parts where all they managed to do was to screw my car up then went two doors down to Hardin Bros they werent interested in helping me out. Brake Max as usual got me in quick and took care of me at a great price! I am a cheap old (you know) by the way...

I received excellent service. Honest prices and the work was done quickly.Thanks to all who helped me.Veronika

Fast service, Chelsie is very nice and helpful, thanks to the mechanics person for noticing future problems

Steven, the manager, worked me in for an unscheduled brake check. The squeal and grinding have disappeared following break service. Well done. Hopefully it will continue to quiet my front breaks.

Always good work at reasonable rates I would highly recommend this business

Today I had an oil change done on my car, on my way home it smelt like I had burning oil. When I got home my boyfriend looked underneath the car and there was oil everywhere the person who did the oil change did a lousy job. Didn’t clean up after himself!!! There’s oil all over the driveshaft, and even under the hood..

Things went well. Got the car in and out on time

I have used Brake max for several years and was treated fairly but my most recent visit left me feeling less than pleased I was charged over $700. dollars for a transmission oil change I dont think I will be going there again.

Great, quick & courties.

Very good service. People are very friendly and helpful.

Friendly & efficient folks! Ive been using this Brakemax for years.

Service was quick but $120 for a synthetic oil change and cabin filter...? Seems REALLY high. Probably my last trip to BrakeMax.

Service was fast even though I didnt have appointment every one is always polite and helpful I feel blessed I can count on them

Quick service, friendly staff.

They did the work well but I was quoted an hour and a half. When I called at the time quoted to check in they said it was next to go in and would be about 30-45 minutes I went down an hour and half later and it was sitting outside ready and nobody called. I go here often but it did make me late for work.

Job well done and on time. Customer service was excellent.

Always ready to deal with the messes I bring in

They were friendly, nice and took me in right away. It was $550 for brakes all around and one rotor. Lifetime warranty brake pads. I came backed for new tires and a front end alignment. They got the wrong tires but were courteous and kind about the mistake. They took care of me even though it took a little longer than I expected.

Quick, friendly service

My appt. was at 2 pm they were promp. The weight was long. Good experience.

Helped me make the right decision to solve my cars problem. Got the job done as they promised,!

Professional,prompt and a good value

Had my battery replaced in under 15 minutes.

These guys were great! Very willing to help with emergency auto issue.

A year and half ago I told the mgr and I was going to competitor and bringing my own oil and filter and they were charging me $20. He said he would match the offer. Things went fine for a few oil changes until this time. This time the mgr insisted I pay $24 plus tax saying it was company rules to charge for disposal. The problem is he would not honor our agreement and raised the price. Guess I will go back to your competitor and they can do their 22 point inspection and find new things to fix on my car. I bought two new tires a few months ago resulting from taking my car in for an oil change.

They did what I wanted in an efficient and timely matter. Good job !

I was very impressed with the level of service. From the first phone call, Art was very polite and professional. He knew my name, when I walked in the door for my appointment! Excellent service at a reasonable price...what more could you ask for? :-)

I was a tech and managed shops for years buy since I left the field this is my go to place for everything I am not capable of doing with limited equipment. No bull, just good work at a fair price.

I had a bolt in my tire and they helped me out of a jam! Great people and very fast!

Good service and well informed on your cars issues with a resolution.

Fast and friendly service. Good prices. Thank you

On time and clean work

Ive been having autos serviced at BRAKEmax for 22 years. They have been consistently honest and efficient. I have had uniformly positive experiences. I appreciate especially the fact that they will drop me off at home while they work on a vehicle, and then pick me up when the work is done. I couldnt be more satisfied.

Sorry but not many to share as I only had an oil change but will return later in Summer for more major work. I was treated professionally and work was done timely.

I walked in told them my problem...in n out very fast!

Quick and efficient.

Excellent and very friendly