Moved here from Missouri. Had Apria there.True to many of the reviews Apria has had problems which I seem to think is a corporate problem that affects employee service. Today I transferred to the local Tucson office. Surprisingly I had excellent service with ease of transfer and reordering of supplies. If you have trouble learn the hoops to jump through ahead of time. Believe me they have them. Be kind and respectful and I find the employees are willing to help. If you dont like the situation always ask to speak to respiratory therapist. May take a couple of calls but they get results. However you must have tried before with day, time and person you spoke to in hand.

I needed to talk to one of the respiratory therapist about a concern I had with my sleep therapy. The friendly Apria receptionist answered promptly and, since the respiratory therapist had left for the day, she left her a message for her to call me. The next morning the respiratory therapist called me and was extremely helpful. She even called my sleep doctor to share a concern she had about my C-PAP readings. That set in motion some new plans for my sleep therapy. Im very grateful for her personal concern for my welfare.

We have waited over a week for them to deliver a card that my doctor sent twice for my respiratory machine . When we call, we either get a recording and they dont respond to our message... or we get incorrect information as to when they will be coming, who will be coming or who will contact us. This has happened more than once. Theres no sense of urgency and poor customer service and a lack of communication.

I ordered a Cpap it was delivered to wrong address. I ordered supplies in December it was all wrong, called 3 times still sent wrong supplies. Something very wrong with service, agents. It is February and still trying to get this correct I provide model make and size each time. Pathetic.

Thank you so much George J.!!! We appreciate you!!You and your staff are remarkable in helping to get the necessary equipment needed for my husband.The customer service of your Tucson location is outstanding!!Frank & Dyann Roller

I called to order new supplies and Dee helped me. She was outstanding. Very friendly and helpful

This has been horrible, I was given the run around for an entire week and fed lies. I have been waiting for a C-pap machine that I need to have before surgery, surgery is tomorrow and still no machine. I was given a non existent Fedex tracking number for overnight delivery but still cannot track, I am beyond frustrated and disappointed at the disregard to my urgent needs, yet this company urgently charges my insurance that I pay. If at all possible to get your medical equipment needs met I suggest a different company.

I want to take a moment to THANK YOU for the excellent service.  To be honest, I was very skeptical after I read the reviews of Apria.   When the person who answered the phone said she would have someone call me back, I was like riiiiiiight but you did!!!  My Mom got her new walker the very next day.  Nothing ever goes this smoothly but you made it happen. Thank you!!!

I wish I could rate Apria with 0 stars. They were to provide a Biliblanket for our newborn on a Thursday or Friday. They did not, after our doctor called them on Saturday, they told us that they had not run it through our insurance since the newborn was not yet fully added. They never bothered to call us or the doctor on this urgent issue. After the doctor escalated this they said they would have it out for delivery in 1 to 2 hours that same day. Well needless to say, they also failed at this. We finally received the blanket on the following Monday after the follow up test had been performed. They delivered the blanket and one hour later the doctor called us and said we would no longer need it. When calling for the pickup we tried to get a refund. They passed around the call until someone hung up on us.

My C pap machine is acting up. For the last 2 days it has been making a loud sound during the night and I have to use earplugs. I called Saturday morning and can not contact a real person to get Service on this equipment. It is a good thing that it is not a health related issue like oxygen that is essential to life. I would call this poor customer service.

The bldg was nice, the offices were neat, clean and the staff that I met were very friendly. The Respiratory Therapist I met was very knowledgeable and was able to answer all of my questions. I would definitely recommend them to anyone.

I have called 3 times over the past 2 hours and been given 2 non-working fax numbers to send in prescription and patient info. This organization has terrible phone support, logistics and customer service. If they were not contracted with CIGNA I would never use their services again.

I have to say that I read the reviews before we went and was dreading our visit. I was pleasantly surprised with how fast and well it went, how helpful the local staff was and how they went out of their way to assist us with the issue that we had. Sherry at the front desk was amazing and made sure that we had all the information that we needed. I think most of these issues mentioned may be with the National office because our experience was totally different.

Last Thursday my doctor ordered me a breathing machine ASAP. I have yet received it (almost 5 days have past) . My insurance company has called them twice. All they say is, its processing. I told the girl on the phone I need it to breathe better. She really didnt care.

We made the mistake of not checking United health care list of medical supplies and ended up not with Apria, who after three months came and got the equipment, and we were left in a mess as they had been do good about the oxygen and were so on the ball about delivering and so professional as opposed to the company we were sent to, and I do not understand why the bad reviews are here. So now if all goes well we will go back to them and pray it is a good choice.So Apria please live up to this review so people will see how good you still are.

I was never told that I was renting this machine. I changed insurance companies and just got a bill for 3 months of rental for $750! This company is nothing but a scam, if I wanted to talk to someone in the Philippines Id move there, but I dont. No US representation, zero customer service they are one of the reasons health insurance is broken. Thieves

Oh boy....where do I start? If you are so infected by your insurance carrier to be serviced by this outfit, be absolutely positively sure you have several serviceable telephonic, eMail and fax contact numbers or addresses. . . because believe me their customer service pledge is smoke. I am a 7 plus year customer but, I could not cancel my service with Apria due to my insurance carrier. Please do yourself and your loved ones a favor and seek an alternative service provider.

I have been here twice. They were friendly and professional. I got my problems taken care of quickly. Every thing was explained thoroughly. Very happy with this facility.

Terrible customer service, i was transferred 4 different times and had to repeat all information each time. a week later and i found nothing has been shipped. Shipping manager was rude and acted as though I had did something wrong. The truth goes a long way, Customer service needs to be truthful, quit passing the buck.. TERRIBLE!

This is the worst company in the world in a dme field where there have been many horrible and F BBB, Apria is one of the worst. The company only allows client to call the national number. They local ppl never called back. My machine was stolen. My insurance company would replace it but Apria would not call me back. I ended up having no cpap because medicare determined I was not ising the equipment so no other dme will take me even with me buying my oown machine. I went too long without cpap & now I have pulmonary edema. I am seriously considering a lawsuit. I have witnesses to the negligence that left me crying & my insurance agent frustrated. I am also filing a report with Medicare CMS. I suggest anyone of Medicare or Medicaid file a complaint against them. I also suggest everyone file a complaint with the insurance company you use. The insurance companies will stop using them. This company needs to go out of business permanently. They are a threat to ppls lives & definitely do not care. I find myself needing oxygen now and I said to Nurse Case Manager to definitely not use Apria. Not surprisingly she said she had heard that a lot. No Apria I will not contact you. You will get information from my attorney. Your disregard for ppls severe medical needs is negligent & criminal

UPDATE: I felt the need to update this as it has now been 5 months since I turned my machine into the local office. To this day I have yet to receive any type of response from Apria on the 5 messages left and the 1 official complaint filed with them. I had 2 separate pickup days scheduled to get my machine, both times no one showed or called. After turning my machine in, I received weekly automated calls saying I needed to plug my machine in so it can update. This went on for over 3 months before I finally was able to reach someone who turned it off. This company has absolute zero ethics or moral standards. They do not care for their patients in any way and only remain in business due to the monopoly they have created with insurance companies. Even local hospitals hate dealing with them as they do not follow through with anything as promised.ORIGINAL: Just like so many of the other reviews, I would give them a 0 star if possible. By far, the absolute WORST company I have ever dealt with. Customer service is atrocious on every aspect. Started with me playing phone tag with the rep to get my machine, literally took over a month to finally have the machine sent to me. I would get a phone call once a week from the same lady stating she was trying to reach me and to call her back. The extension she left was always invalid. I called the general number on 2 separate occasions, only to be told that they had no idea who was trying to call me and would leave a note on my account. Finally get my machine, everything is going great for about 2 or 3 weeks. I then start to have a reaction to the treatments. I contact my Dr, she says that its something I would need to speak to Apria about directly. She has her office attempt to contact Apria. A week later, I havent heard anything so I reach out myself. Another week later I reach out to my Dr who then has her people reach out again.Finally after another 3 or 4 days I get a phone call, a lady says she is calling from a recorded line and will be sending me to someone that can help me. Great! She transfers the call, a man answers the phone asking what he can help me with...a complete blind transfer. He has no idea what he can do or why I was transferred to him. I hang up because I am furious at this point. I then call to have the machine returned because its obvious at this point they do not have any concern with my health issues caused by the machine. I spend 38 min on hold and finally get a pickup date and time set. This was supposed to occur yesterday, yet no show or call. I again reach out to Apria, another 20+ minutes of waiting, just to be told that the office will not pickup during the time it was set. No one reached out to me to inform me of this however. I will now be physically walking the machine into the local office as I cannot get any resolution to anything.I should also mention that 2 or 3 days ago I filed a complaint online with them, not a single response has been received to that message either. So at this point I have roughly 5 messages out there, 2 being from my Dr. All of which have not received a response. This company has zero concern for customer service, and even less concern with patient health. As a medical worker employee, I will be reaching out to the resources I know we have available to see what can be done. This is absolutely unacceptable business practice for anyone involved in the medical industry.

This place creates a scenario where you are a trapped customer. They charge you a large fee for equipment, then a rental fee without bothering to tell you that its a rental. You can actually buy the same equipment and better on Amazon for a lot cheaper than their initial price.The call line for return will have you wait for 45 minutes then drop you. Dozens of attempts and Ive never actually reached a human being. Only a wait time that would have challenged Job.Once getting through the online app for returns, theyve rejected my request for a return several times requesting a note from my doctor as if I dont have a choice to no longer be their customer.I do, and I never would again. Not a chance.

Not sure where to start... This company is the most incompetent medical supply company that I have ever dealt with and I was a social worker in Manhattan. My father was diagnosed with sleep apnea and his doctor had prescribed a cpap machine. The doctors office send the script to APRIA. My parents waited to hear from them but my mother had to call to find out when to expect the machine She was told that the machine would be sent to them via fed ex. No machine was ever received. My Mother called again about the machine. She was not able to contact anyone and left a message. Over all 4 messages and no response. She contacted the Drs office and someone from their office called Apria and finally someone called my parents back. She was told that they would be mailing out the machine and that she should get it shortly. Well a week later the machine finally arrived. My sister in law (who as sleep apnea and has used a cpap) opened the package and attempted to put it together for my father, just to find that the main water tank was missing. Again with a call to this company to inform them of the missing piece. They accused my father of misplacing it when he opened the box. My mother explained the situation to the receptionist and was told that the tank will be mailed out with in 7 to 10 business days. Again my mother explained that they had been waiting for this machine since the end of August and it is now the beginning of October. The woman then said she would speak to her manager and see if they could expedite the tank so they could have it with in 3 to 5 business days. The receptionist then informed my mother that my fathers insurance covers the machine in full but then asked my mother for a credit card number. Thankfully my mother refused to give it. I have read many of the other reviews of this company. If you have the option to get your medical equipment from another company I advise you to do so. AVOID APRIA at all cost!

I am very disappointed with the treatment my grandmother has received from this company. Oxygen equipment is an essential part of her life and every time I call for maintenance or customer service I can never get anything resolved. They called us 3 different times to confirm a scheduled service appointment and all 3 times we confirmed. The day of the appointment comes and no one calls or shows up. We try a second time same outcome. We try a third time and they show up to her old address and leave a note on the door despite the fact we have changed the address several times. Their customer service is terrible and they literally have no conflict or problem resolution. They wont let you speak to a manager even if you ask or a supervisor. No one can help you. They just repeat the same lines over and over. We guarantee someone will call this time We guarantee someone will show up this time I am sorry if you have no other option but if you do you need to go somewhere else. I dont understand how these people are still in business. They shouldnt be. GO SOMEWHERE ELSE!!!!

Absolutely the worst organized customer service department and company I have ever interacted with. The local branch refuses to accept calls from customers so all customer calls are re-routed to their service department. The service department is horrible with long hold times and a representative is assigned for one product line. For instance, I had to talk to 2 different people about a CPAP and then another department for an oximeter. They cant consolidate at all? They love to put you on hold over and over and when you ask to speak to a manager, they ignore you and you get disconnected by accident and have to call back. They told me it would take 2 days to process the request, it has taken a lot longer. I keep telling them I need someone to show me how to use the equipment and I want to pick up at the branch, but they keep insisting on shipping it to me - huge communication issues! Im not pleased with this experience and nobody should waste hours of their time to sort this out. Im surprised they are in business.

This is a totally appalling company. I would not suggest ever dealing with them. I am dealing with a rental CPAP machine that has turned into a nightmare. Be prepared to talk to their office in the Philippines. They are committing fraud with the amount they have charged myself, Cigna and BCBS for the machine.After 6 months nothing has been resolved and I am dropping the machine on their door step. I will be out of pocket as paid for the machine but the stress has been overwhelming dealing with this corrupt company.

This company and their systems are terrible. They have no clue what they’re doing. EXAMPLE just spent and hour and 15 min on the phone with them. I got hung up on 3 times and was transferred and put on hold multiple times. Reason I was calling was to ask if they got the dr orders for pedialyte and when would it be delivered. That’s all I needed. And after all that they STILL had to send a message to get things verified so I didn’t even get an answer!!

These people are completely incompetent. Ive been trying to get a wheelchair for my father for about 6 weeks. After getting the prescription from the dr. (why he needed that, I dont know. Hes been in a wheelchair for 6 years.) his insurance company referred us to Apria. I had the dr. office fax the script to them - I watched them do it. When i got home, I called them to find out what happens next. I was told that they had the script and delivery would take about a week. 10 days later, no chair, no calls, no nothing. I call them back, they say they dont have the script. So, I take the printed script to a friends place and fax it again. I then call and confirm that they have it - again. They say give them about another week. To keep a long story short, the bottom line is, after 6 weeks of dealing with these morons, they tell me that theyre not in network with my fathers insurance company and his order has been cancelled. If you want a good laugh, read a few reviews down and look at the response their social media response team left.

It is easier to shop local and pay full price for your equipment than to deal with their OFF SHORE not friendly service (they tout friendly service while you are on hold). I could not hear the people I spoke to nor could I even begin to understand them! While on hold you are told they are the largest supplier for their products in the USA. If so then get a call center in the USA! I feel so sorry for ANYONE that has to call Apria! Walk away FAST from this place! I wouldnt even give this a one star rating but you are forced to when writing your review. Ask to be transferred to the United States before giving any payment information. Actually ask to be transferred to the USA once your call is answered offshore!

This is the worst company nationally. rarely have they gotten our insurance correct, even when hours have been spent working with their billing office. Im currently on my 2nd hour of on-hold!

If your looking to waste time and get absolutely nothing done, this is the place to call! My 4yr old son broke his leg and I’ve been calling everyday to check the process of my sons wheelchair. Every time I called it was a different excuse. First they were missing the Rx, so I submitted it same day. Next, they were just missing my sons height and weight to make sure they order the right size wheelchair. Then it was my “insurances” fault for taking too long to process the authorization. I called my insurance and they stated that they hadn’t received anything. I called apria back and apparently they still needed to request the chart notes to submit the pre auth. I got the notes, faxed them to them myself and followed up today. Now they tell me I have to go in for a face to face meeting? Just ordered one on amazon and it will be here in two days. Worth paying out of pocket instead of dealing with these incompetent employees!**Update**A supervisor called me back and left a voicemail with his direct extension. I called back, no answer and his voicemail was full. I called the main number hoping to still speak with a supervisor. Instead, I got a rep who refused to get me a supervisor and stated that I still needed to set up a face to face meeting. I informed her that I cancelled my order and asked again to speak to a supervisor. Instead of getting me a supervisor she continued to insist in scheduling a face to face meeting. Had to hang up on her, this company is such a joke!

If I could give zero stars I would. They sent me the wrong CPAP equipment without even asking what I needed or what size mask. I called and asked for a return shipping label. This was on a Friday.....they said I would get a call by Tuesday with instructions for the return. Today is Tuesday 5 days later. I called again and they said well it is in progress. I asked them to expedite this and they said well ......another company handles returns and we cannot contact them directly.....REALLY? She said she emailed them and they would now contact me some time this week. I asked for a manager and she would not let me speak to one. So here 5 days later I am no closer to a return than I was the day I filed for it. Worst customer service on the planet. If you value your sanity dont walk run from this company! Their customer service must be in some foreign country because you can barely understand any on them and they are all obviously reading from a cue and cannot think for themselves. What a bunch of idiots these people are. Worst experience I have ever had.

My doctor placed an order for me for supplies and I got a call for insurance info. I called them back and of course got a different person who didnt have any idea what I was talking about but took my info anyway. I wait and wait and call them back two weeks later to find out my order was cancelled by the person that took my info. They fix that and then I get a call today to schedule an appointment. That went well but then I get a second call to schedule an appointment? I never had issues like this in Illinois at Apria. Its just gotta be incompetent people here

Had to email the owner to get results. Local people are way over worked. Never the same driver twice. Call you to set appointments and never show. Calls are routed over seas to people who don’t speak English.

So Apria cannot supply my CPAP supplies anymore. I was told that they will send my records to a new company. Each time I call I am connected to an off-shore person who cannot do crap for me. More of Aprias BS.

This is the only business I have ever wanted to give a 0/5 rating--which is still FAR more than they deserve. Due to my husbands work schedule, I am the one who talks to Apria.My husband uses a CPAP. Our insurance changed and we had to change to Apria. Over the course of a few years, we never once received the supposedly automatic monthly delivery of replacement supplies (filters, mask, hose, etc). Toward what would become the end of using Apria, we received a box in the mail containing multiple incorrect masks. No hose, filters, nothing. We spent all three years carefully rewashing disposable filters.What really gets me worked up is my year-long battle with Apria over a billing mistake on their end. We started receiving bills for deliveries we never received. It took weeks to get a phone number that actually worked. They claimed my husband was out of compliance with using his CPAP. I asked how they could know this, since it was completely absurd (my husband averages 96 events per hour--he cannot sleep without the machine).First, they said the information came directly from the machine, having accessed it via WiFi. Problem? His machine was an older model and did not have that feature.After being called out on that, they said the information was actually from his ENT. He had not seen his ENT since he wrote the script for the CPAP a couple years prior. After speaking with the physicians assistant AND the doctor, they read through my husbands records. They confirmed no one in their office had contact whatsoever with Apria after sending the script.Next issue: We received an EOB (explanation of benefits) from our insurance saying they were denying a claim. Confused, I called and asked what it was about since we had no recent activity. They told me they had to deny my claim for a new CPAP because there was no information whatsoever explaining what happened to the old one. They were quite interested to find out he did not get a new CPAP, had not ordered one, had not even seen a doctor, and was still using the old machine with no problems at all.Insurance asked to compare their claims from Apria to what we were being billed for. They were not even close. Our insurance was being billed every month for goods we never received, including the non-existent new CPAP, and monthly deliveries of a variety of items (also non-existent). Apria was billing us for totally different things than what they would bill our insurance.I spent over an hour a day for nearly a year trying to get Apria to resolve this. Some of those days, that hour was simply trying to get someone on the line. Employees gave me nearly two dozen supposedly direct lines, none of which were in service. If I actually reached someone, I was then put back on hold. Literally dozens of times, I was on hold 1-2 hours and then hung up on. If I called in the afternoon, I would be placed on hold until 5, at which time I would be disconnected.We had no other option with our insurance but Apria. I finally showed up at their location with the CPAP, telling them we wanted nothing to do with them ever again. I wouldnt leave without a receipt for its return; they had no procedure for this so the receptionist wrote one out on notepad paper. The couple employees there apologized, saying they completely understood why I was done with them.If Apria is your only option, you will be far better off going elsewhere and paying the full amount for what you need. While it will be more out of pocket, the amount you will save in terms of stress and hundreds of hours of phone time is worth it.If all of the above doesnt convince you to stay away, consider the fact they need a social media response team due to all the negative experiences shared online. Thats just sad.

I hate working with this company, they do not know how to do business at all. Every time I call, I get told something different. They were supposed to ship me put a replacement mask, but failed to do so, and the tracking number they gave me is bogus.

I wish I could put minus 5000 starts. APRIA Healthcare does NOT care about your health, they only care about what they can get out of your wallet. This is by far the absolute WORST company I have EVER dealt with in my life. TERRIBLE, TERRIBLE, TERRIBLE !!

Worst Service, I was told my insurance accepted my script, and 4 months later after calling several times, i was told they could not help me. They dont even deserve one star.

Seriously these people have a problem processing payments. They swiped 177.64 out of my bank account then said I didnt pay them. I gave them the confirmation number, then they said I owed them 6.23. I told them to charge my debit card. They did and on May 4 the lousy $6.23 was taken out of my account. I am still waiting for the order for a nebulizer which I desperately need. Been waiting for almost 2 weeks for and the stupid reason I was given was the $6.23 they claim I owe that incidentally was taken out May 4th. So this means I am having difficulty breathing on a daily basis because some idiot can not do their damn job??????? With that being said, to be fair, I have used this company for many years for my CPAP supplies and never had issues. This has been very frustrating. I asked to speak with a supervisor and was basically told the person in charge already knows the situation. HMMMM I wonder if KGUN 9 and other local news stations want to hear of this poor service? APRIA if you care to resolve these issues, feel free to email me. Depending on your next move I my add to this post in a positive way or take it to the next level. By the way, try hiring call centers in our country!

Worst service, misleading

This is the worst company I believe I have ever delt with. They send the wrong equipment refuse to take it back and when they finally do it takes months to get a refund.

I DONT LIKE THE WAY THEY DO THINGS LIKE SITTING HERE ALL DAY WAITING ON SOMEONE TO COME AND CHECK THE AIR

Worst customer service- called me with appt info and gave me 2 different dates. I will be trying to change but dont know if my insurance will let me.

Need a live person answering the phone see they direct me to a web site this is bs

Total incompetence!!! You will never reach anyone at this local office! Disgraceful treatment of its customers!! Does not deserve any stars!!

Horrible Customer service . They use a call center with a staff that does not speak clear english. I wish I had never heard of this company. Their billing department is deplorable. I tried calling their corporate office and when I selected the option all other callers the line went dead!

The absolute worst company for medical supplies. Do not use them! If you have a choice use any other supplier.

By far the worst experience ever never go or do business with this place

Unless you want your credit card charged without authorization, unless you want you account to be sent to collections, unless you want the hassle of inaccurate bills and a non-functioning customer service department, STAY AWAY.

The absolute worst customer service of all time...if you can go some place else for your cpap supplies do it!

The worst customer call center. I have tried calling for supplies for 10 days and I am at my wits end. the worst.

Have to agree with the other reviews, terrible customer service.