This is a fabulous store! I found it quite by accident while trying to find someplace that could/would help me with the problems created by the recall of my Respironics CPAP. I wasnt getting any help whatsoever from the medical equipment company contracted by my insurance co. Integrity far exceeded my expectation in their knowledge and helpfulness in finding a solution I could afford. Unfortunately, they dont take insurance. If they did I would immediately move my coverage to whatever company contracted with them. As it is, at 81, I cant go without insurance and after paying insurance premiums I cant afford to go to Integrity for my major needs unless I am reimbursed by my insurance. My company wont reimburse me if there is a network supplier available. I will be going to them for whatever needs I can afford to pay for without insurance. If you dont have insurance or can otherwise afford it I strongly recommend them. From looking at the price tags on merchandise in the store I believe they are very price competitive.
I wish I had a unique take, but I have to agree with the other reviewers. I had an excellent experience with all three of the employees I spoke with for help on three separate occasions. This company pays attention to who they hire and how they train them.
Just purchased an Oxygen Concentrator from Kim. If all the businesses in town operated the way Integrity Treatment does I would never shop on line again! These guys are fantastic! Great customer service, very knowledgeable and just all around great to deal with. Dont be afraid to give them a try.
We traveled to Tucson to see our son who recently moved to the area. I was in need of a mask for my CPAP machine and found Integrity Treatment Solution. David and Kim went above and beyond explaining how my machine worked that wasnt purchased from them and I had several questions that were unanswered from my original purchase back in WV that they spent the extra time with me and answered all those questions as well. We were provided with exceptional customer service and it was so much appreciated. We will be using them for further needs! Thanks again! John & Sheila Jenkins
If you are looking for oxygen equipment no need to look any further! This is the company you want to work with. These people will go above and beyond! They will make sure you have the correct equipment and that you are comfortable with it.If you are looking for medical equipment, this is the company you need to go through! There is no need to look any further! We adopted a little boy who spend 6 weeks in the NICU at Banner. We were not from Tucson knew no one in the area. We knew he was going home on oxygen and the caseworkers at the hospital were having a hard time getting approval for his equipment through Preferred and Lincare (who are national companies). Along comes the wonderful team at Integrity Treatment Solutions. We had absolutely the best service, they went above and beyond to get us all the equipment we needed! I can honestly without a doubt we would not be discharged from the hospital and home today if it was not for their team and their expert knowledge! You need to get all your medical supplies from this place!
This place is great. Very helpful and caring. Leticia is amazing. She helped me in my time of need. I am forever grateful to her and Integrity Treatment Solutions.
My dad and I were visiting from out of state and he was missing a piece to his Cpap. We found this place online (happy it was open on Saturday) and were able to get the piece fast and at a decent price. The staff were nice and knowledgeable about the equipment.
I could not be happier with the service that this company provides. Was fighting with my insurance on ordering a CPAP and Kim and her team helped me take what could have been a 3 month ordeal to having a CPAP the next day. If you or someone you know needs oxygen supplies look no further.
We had the pleasure of working with Ki,.. She is professional, compassionate and took the time we needed to be able to make a very informed decision
Leticia was terrific. Knowledgeable. Patient. Clearly told me all about my new CPAP, its features and how to operate it.
Amazing customer service. The absolutely ONLY place you need to go to learn about CPAP masks and supplies. Hands on with the masks. Touch and feel, but don’t try on. As good as it gets.
Integrity is the right name for this business! Went in with questions to better help an elderly friend(shes 95). Just flabbergasted how helpful the owner was even though he knew wed not be purchasing. He was able to help us/her, providing viable solutions to her situation. What a blessing this business is to our community. Highly recommend!
David has been extremely helpful whenever I have needed C-PAP supplies including a mask, resetting a new C-PAP machine, filters, and hoses. He has saved me tons of money. I highly recommend his company. You wont be disappointed.
They are really great here. They treat you like family. I highly recommend this place. You will be very happy you used them. The owners actively work in the business and are super great.
For CPAP users like myself that previously struggled to obtain needed supplies from other DME providers, this establishment is like a breath of fresh air (literally). All that is needed to get set up with them is a valid doctors prescription & some basic information about your specific requirements. The staff is very personable & really takes the time to listen & answer all of your questions, as well as to ensure that you are provided with the very best equipment & supplies for your needs. The array of CPAP cleaners & other accessories is also impressive & they will gladly discuss those options with you, but with absolutely zero pressure to buy any more than you want or can afford at the time. All in all, I feel pretty confident in stating that apnea sufferers in Tucson can breathe easier at night thanks to the knowledgeable & supportive staff at Integrity Treatment Solutions.
Best customer service!! Very helpful, and gave us very good information!! I would recommend Integrity Treatment Solutions, to everyone!!
Dave Leticia and Lisa were AWESOME!!!! I am from out of town, and my CPAP died. They were able to help me get set up to provide me with a new machine. I cannot recommend them enough!!!!
I started coming here closer than the VA much easier to get knowledgeable council adjustments and card readings. Dave has been a big help for me to get rolling with the CPAP.I bought my cleaning machine here and other supplies prices are very reasonable.
I contacted Integrity for support with my dads CPAP. Kim and Dave were incredibly helpful and professional. They went out of their way to communicate and provide solutions for support. I am happy to be able to write a positive review for a business and experience customer support that I remember from the past but sadly dont experience much these days. I recommend without hesitation.
I cannot say enough about the fabulous service that Kim and Dave have given to my husband and me. After five years of dealing with another CPAP supply company and multiple issues, we found Dave and Kim. They have helped us navigate through a complicated out-of-state situation and did everything they could to help from helping us to compile our doctor’s notes, setting up a new system for my husband, and providing me with the supplies I’ve needed and was unable to get from my previous supplier.They exemplify the highest standards in caring, dependable, and prompt service.
Visiting my in laws and I forgot a piece of my c-pap. Found Integrity on Google, stated it didnt open until 9. We were there 10 minutes early and they were open. Kim was very helpful and caring. Had what I needed and at a good price. If I lived here this would be my regular place for all my c-pap needs.
Extremely helpful, very knowledgeable, they let you try on what you are getting to see if it works for you. I appreciated the time they helped me.
Best place to go in town, have been going there for all my cpap supplies for a year now, will go no where else. David, Kim and Leticia are all knowledgeable, kind and most importantly care. I look forward to going there for a long time.
I had tried a Cpap at another location, my aversion to the therapy was so strong that I returned it in four days. I felt out of options when I was lucky enough to mention my situation to the sister of David Krepp at Integrity Treatment Solutions.WOW, what a difference in the approach! David was calm, well informed and extraordinarily patient with me. He let me try the machine I was about to rent in the store, observed my reactions and adjusted the settings so that I would be successful, he showed me a variety of masks and let me try multiple versions until I found the best fit for my face. He explained everything about what I could expect and returned messages promptly, I could go on and on, I am beyond satisfied, I am amazed and grateful that I have found such a helpful partner in my return to health.
Wish I could give more than 5 stars. Dave and his wife along with their staff were so helpful and knowledgeable. Our CPAP machine was old and dying. Not only did they help us find a newer model at a great deal but helped fit my husband with a new mask. We will never go anywhere else.
My 76 yr. old husband needed a sleep test (& most likely a CPAP). I had called another company, and they couldnt do his sleep study for 6 weeks - 2 months! I saw Integritys ad on TV, and called. They had sanitized equipment available right away for a home sleep test! We picked it up and he used it. Integrity worked well with their certified sleep physician reading the sleep study. Leticia was amazing in communicating with us and the family practice doctor to get the Rx for the CPAP! She immediately got us approved with Medicare, and throughout the whole process she (and Dave when we called) were VERY knowledgeable and helpful! It was TOP quality service! The price was reasonable, and the CPAP machine was available right away and in stock. When we went back to pick it up, hubby was thoroughly trained, and Leticia made sure we had the right CPAP and the correct mask. The people working there bend over backwards, are professional, and not only have great service, but also are very caring!
Such caring folks. Great selection of good products. Im so glad I chose to come here and get fitted for the right mask. A CPAP is not something you should order online especially if its your first time.
Dave and his staff are the best !He takes really great care of his clients and is always there for questions and concerns.This is the place to go for all your sleep needs .
Dave and Kim are absolutely incredible. Honestly, no words can ever express how much they mean to me. When I was first getting my CPAP equipment, I was extremely overwhelmed and stressed out. None of the doctors Ive ever talked to or their assistants ever made it easy and just made me feel bad because they had no patience with me and expected me to know how to get everything I needed done which made me want to give up and then when I was able to get the equipment, it was far beyond my capability to pay for it, if I were going to go through my doctor to get it. Dave and Kim have helped me out so much in not only getting equipment and getting me what I need, but they always assist me or have been patient with me if I was ever short on funds and couldnt quite get the equipment right away. These wonderful people truly care about their customers and are extremely passionate about helping others. Their office feels homey and comfortable and very relaxed. Nothing like a normal Dr. office. You feel welcomed and cared for every time you come in. The customer service is top tier and no one can compete with it. Dave and Kim, in the past couple of years Ive known them, have become like family to me, and thats the feeling youll get when you go there. I will never buy my CPAP equipment from anyone else for the rest of my life.
Travelled to Tucson for business from Alabama and when I got to the hotel late Sunday night and plugged in my CPAP machine it would not power up. I googled local CPAP supply companies and Integrity Treatment Solutions stood out above the rest. Once I got to the store Monday afternoon and met Kim, Dave and Jill, I knew exactly why they were rated so high. They helped me with getting a new CPAP machine and took a personal interest in me, even though they knew that I would not be a repeat customer because I live on the other side of the country. They were all 3 very knowledgeable and extremely helpful. If you live in Tucson or travel there and have a need for CPAP supplies, this is the place to go for anything CPAP related.
Super friendly, family-owned CPAP supplies store! Convenient location near me, amazingly helpful and definitely cared about me and my situation. Whether you need cpap filters, tubing, pillows, or just a good cleaning, Integrity Treatment Solutions lives up to their name! I’d seriously rather come here than work through my insurance they’re so good. Won’t go anywhere else.
INTEGRITY is a Fabulous company. David jumps through hoops to please his customers and his knowledge base is worldly. If you have any CPAP/Bi-PAP needs this is the best little company in the the world. David lives his companys name... you will feel good doing business with INTEGRITY.
Great, friendly customer service! Glad we found a small local company who got us exactly what we needed. When I call, I get an owner on the phone, not somebody in the Philippines! Highly recommend.
Was so thankful to be able to speak with someone about product and actually try different options. The owners are very knowledgable and and seem interested in in selling you the best product for your personal need rather than the most expensive-refreshi g. They also were willing to communicate with my physician and help with insurance. I ended up buying direct without insurance hassle because I liked the product so much. Great place and support local business!!
This is the place.We were in Tucson visiting and family and my husband’s machine broke during our traveling to Tucson. We were in a bit of a panic but found Integrity open right at 9 am the day after Christmas. We spoke to the owner and they actually sell cpap products and a full selection of brands and lines of machines.Not one of those mega medical company locations!We went over about 330 today and he was done by 430. Out the door with a great deal on a replacement machine. These folks are great. Locally run, family operated, and they went out of their way to get our resumes machine replaced.
I traveled to Tucsan from Huntsville, AL on business Monday April 29. Had a CPAP mask issue first night in the hotel. I looked up local cpap stores and saw this one had 5 stars, so went straight to them for help. They were wonderful. So pleasant to work with. They got me set up in minutes. I really appreciate your help! You saved me! :)
Had exactly what I needed. Open on Saturday and a life saver. Thank you so much.
Great people who understand your situation and are willing to help you. Hassle free! Was fighting with my insurance and doctors office for almost 2 years to get CPAP machine. David and Kim were able to answer my questions and give me a CPAP machine within a couple days! I cant wait to feel a full nights rest. Thank you David and Kim!
CUSTOMER SERVICE ABOVE AND BEYOND any place I have visited. VERY FRIENDLY STAFFVisiting from New England, upon arrivial, I discovered that I forgot a connecting piece for my cpap machine. This family run business saved my vacation. They not only had the piece I needed but lots of other items that I could use. I was impressed by the knowledge and the extended time the owner took to show and explain different types of cpap equipment.I was very thankful to have found this place.Nancy B from New Hampshire
These folks set the bar for professional, friendly, responsive and caring customer service. Plain and simple.
David and Kim were awesome. They took their time to show me different masks for CPAP, let me try a few and explained pros and cons of each. Thank you.
Kim, David and the nice lady who set my husbands cpap machine up where so helpful. There are so many choices and they were very knowledgable. not only with the equipment but as a new medicare receipiant Kim knew just what to do to get my husband set up. They were all very patient answering our questions. Also, nice to work with a company that has all we needed in stock.
We have found Integrity to be a valuable place for our patients to receive quality sleep apnea diagnostics and treatment options. The cost is affordable and the service is outstanding.
David was super helpful with making sure I got the right equipment for a good price!
Great store, great people.
These people were so helpful, went in on a saturday, the lady there took very good care of my wifes need for a mask that fit her, info on products, very knowledgeable. .. get customer service, sompleased.
Had what I needed and very proficient. Very professional