Literally the worst. Incompetent phone answering staff. Driver was okay. Blamed issues on their scheduling system. Took SIX WEEKS for them to pick up equipment (with phone calls from me twice a week minimum!), during which they were happily billing my insurance! Only use them if youre willing to go into their office if you need anything. Highly do not recommend. 0 stars.
The website for Lincare is terrible. The only easy task is to make payment to them. The site sends the patient around and around. Try to find a more user friendly company.
My portable concentrater was turning off after 35 minutes. Tried 3 times to use it . Called Lincare in a Saturday, office closed, directed me to answering service. She was very polite. Lincare representative called. Said they could pick it up on Tuesday. Take 4 weeks to repair. Offered me tanks on Tuesday . Thats only 4 days I cant go anywhere. Im 80 and not wrestling tanks in and out of the back end of a Baby SUV.. they cant give me the replacement because they cost over a thousand dollars. They dont have any more . My insurance company will respond on Monday . Will also call my Lung Dr. Who says,dont leave home without that oxygen . 3rd time Ive had lousy service from this company. Must be the only one in Tucson, or Im sure it wouldnt be operating.
I requested oxygen since I would be flying to Tucson and staying in the area. Lincare dropped off the machine early to ensure I had it when I arrived. Lincare picked it up when done.
Waited over 7 months for POC, then only received after working with complaint line.Not customer service oriented.
I tried to get service before the end of the insurance year. The Cpap division of the store was closed for the Holidays (until Jan 2nd) and no one else in the facility could help me with the paperwork and/or order. So frustrating to have to deal with lack of motivation and poor customer service!
Garbage this place sucks
These people are incompetant