Bruce has great customer service.

I have been a customer many years now with all my foreign vehicles and I can truly say Bruce is the most honest mechanic Ive ever dealt with. Him and his staff are always welcoming and professional. Lady at the front desk is amazing! I have even called him on quotes from other shops and he has given me an honest opinion. You wont find anyone better than them. Thanks Bruce, your and your team are awesome.

Excellent staff from the office to the mechanics. Highly recommend. Thank you so much! My a/c is cold now!

Best place in East Texas for automotive service. Very honest and very knowledgeable.

I usually don’t do reviews but I honestly feel this business deserves it. I feel pretty lucky to have found Firestation Service when I did. I was treated poorly and taken advantage of by BMW of Tyler for a brake job on my 2014 Mini. I used to go to Sewell Mini of Plano until they closed.I was still having issues after my “brake job” at BMW so I brought it to Bruce and he took great care of my Mini! I won’t go into details but his prices and honesty about my car sold me. I depend on my car and I know I can trust his shop to keep me on the road.Also, I got to say, customer service is key to his front staff and Bruce. His front office staff worked with me the three times I have used them to make things convenient and easy for me. He and his staff are amazing, friendly, honest, and quick. I will continue to bring my Mini to Firestation! Thank you for such great service!

I have taken used Firestation Service Center for at least the past 12 or 13 years. It is the ONLY auto repair business that I use, except when I am required to take the car to the dealer for any recall. Firestation Service Center is the ONLY auto repair shop that I truly trust. As a single female, I am comfortable and know that I will to be taken. If it is not maintenance time, even though I may think it is, the service will not be provided. Bruce will explain to you the problem, advise of the cost before repairing. I have found with this business that if it aint broke, it wont be fixed, in other words, no unnecessary service. The service providers are trained and certified to repair various foreign cars. I LOVE the Firestation Service Center.

Have gone to them twice in a year for two separate vehicles. Both cars they fixed quickly, with upfront prices and had a great attitude! Definitely would recommend to anyone.

Mr Bruce and his workers take great care of my auto needs very nice people and atmosphere would recommend

Bruce and his team are always friendly and professional. Been using him for 15 years now

We were passing through Texas on I 20 east on our way home to Lafayette, LA from Dallas. The car overheated and had a massive leak coming from the front end. While we waited for the tow truck I googled BMW mechanics. A few places came up. I think it was sheer luck we got the tow truck driver we did. He recommended Firestation Service Center as the only place he trusts and has known Bruce, the owner, for years and that they are always fair and honest. We ended up needing a reservoir tank and radiator. This would have been double the price at my hometown mechanics shop. The service we received was so kind and caring. Bruce helped us above and beyond anything I have ever experienced. I kinda want to move to Tyler because Ive never had this good of an experience at a mechanic shop in my life! We have a BMW & they sure do have their quirks. The staff at Firestation can probably repair a UFO! I would trust them to work on anything.

Very knowledgeable and very honest people. They dont try to scam you out of your money and they do the job in a very timely manner. I have taken my car to several other places that wanted an arm and a leg to fix my car and still did not fix this problem. Bruce had my car in and out with the problem solved and was VERY fair in the price. I highly recommend them to everyone that has a foreign car. Love love love this place and will not go anywhere else!

Ive called this place twice and stopped by once to see about getting some work done on my Range Rover. Every time I spoke with someone they werent friendly. Luckily I found another shop to do the work I needed for a good price and treat us as a wanted customer.

Awesome! Very fast!

Very knowledgeable and reliable shop. Thank you for taking care of our older Mercedes!

This is the best shop! James is a wonderful mechanic that is very intelligent and always gets the job done right!

Best in Town

Never an unkind word for the most mundane questions on my part and minor repairs(or just adjustments) from FS people. As a know nothing person about cars and may panic when I perceive my car looking or acting wrong, in I go to FS and always treated with utmost respect.

Bruce and company have kept our vehicles rolling for about twenty years or more. Great people!

They do an excellent job; am very impressed!

I have been coming here for years. Great place. Ask for Bruce.

Called to get a price on wheel bearings, and talked to Bruce, the owner. I asked what the cost would be so that I could be prepared when I took it in, and he gave me a price. Then I asked what the worst case scenario might be because I didnt want to get hit with more money once the wheel was torn apart (I know there is a hub that might be bad). He said $1,000!! and hung up on me. Needless to say, I will never do business with these people - if the owner is this rude, no telling what the other employees are like. He is, after all, their leader.

Cody always takes great care of our vehicles! We dont go to anyone else.

I will always use this place to fix my car. They are the only one that I trust my car with.

Nice people, good service

Sometimes good.