The service department is awesome here! They rented me a car from enterprise at no expense to me since they didn’t have any loaner cars on the lot available. They are honest and truly try to do everything they can to help. They had my car done under warranty in less than 2 days! If I could do more than 5 stars I so would. Thanks for everything!!

This is by far the dealership to go to. Chris and Colby work to get you the kind of deal you tell everyone about. I live 5 hrs away and have bought multiple vehicles from them and am always well pleased. I wish I lived closer to take advantage of there service dept for my oil changes. If you read this and really want a car deal, call these guys-honestly they’re just not like other sales guys.

Great experience at Peletier. Franklin, our sales guy, was courteous and candid and pointed me in the right direction when they didn’t have the car that I wanted on the lot. He asked all the questions he needed to and didn’t push back when I said no to something. He made the process smooth and kept on top of it.Chris(?) the finance guy went the extra mile to get an approval on what I was able to offer. I would recommend them to friends and family.

I have used several other Chevy dealership service centers when living in other states, but this was my first time using Peltier Chevrolet. It was very easy to make an appointment, but the communication was lacking. I dropped my car off at 8:00am on Thursday and did not hear from them until 4pm on Friday. There was no communication stating that theyd have my car overnight, which left me stranded without a vehicle for two days. Further, they told me there was nothing wrong with my vehicle and let me drive off with it Saturday morning. That evening, while driving on I-20, my car turned off at least 10 times while driving. It was a very scary experience that left me very shaken up. I had to leave my vehicle in Fort Worth as there was no way it was drivable back to Tyler. Even worse, my boyfriend was able to make it to an AutoZone in Fort Worth and have a quick diagnostics done. We found out there was like 8 THINGS WRONG WITH MY CAR! None of which Peltier fixed or looked at. I am very disappointed by my visit here and will not be back. Letting me drive off in a car that was not drivable that was in their possession for two days is very irresponsible. I am very lucky and blessed that nothing happened to me as I was driving on I-20 and my car kept turning off, but I was put in a situation I should have never been in.

Great experience! Mr. Anderson was so nice to work with. He worked hard to get the deal we wanted.Mr. Burgess was so helpful. We appreciate him for getting us the best deal.We look forward to seeing them again when we return for our free oil changes and inspection.

I talked to a ton of sales people across Texas thae last week. I will have to say that my New car Guy Chris will actually listen and help you find exactly what you want. Great prices and paid what I would say thousands over value of my trade. I’m definitely happy with this Dealership and all the professionalsThanks,Royce Richardson

Meagan my service advisor was great. Kept me updated throughout the service and they solved what I feared could have been a costly repair at a very nominal cost. Trucks running great couldn’t be happier with my experience .. true 5 star service!!

Franklin T. at Peltier Chevrolet was very helpful and kind. We appreciated the time he took to answer our questions and show us around a couple of vehicles.

I went to Peltier to get a new battery for my car as one does. I made an appointment the day before for 8:15am on a Saturday. Now I’m grateful they were open so I wouldn’t have to keep jumping my car! I got there on time for my appointment and then was told it would take less than an hour to get a new battery put in. An hour goes by and a guy comes up to me and says the battery will be here in 15 minutes we didn’t have your battery in stock. Proceeded to wait another hour. Finally when it’s ready I’m a little grumpy and asked the young lady at the cashier desk if it normally takes this long and she said “well that’s what usually happens when you choose to book on a Saturday”. So it’s my fault my battery died the day before and now I have to wait this long? Insanely frustrating and I’ll never go back. Save your money and time and get a battery from Gateway Auto. Ridiculous to wait 2 hours for a new BATTERY!!!

Tiara is amazing to work with!! Absolutely stress and hassle free car purchase!!! We will purchase from her again!!! #spinninwheelswithSpilman

The people here have gone above and beyond help w this latest purchase. Had a hard time finding a vehicle and they were able to order it have it built and shipped well before the promise date. I live in the northeast and they have made dealing with a dealer in TX and having to have paper work shipped along w the vehicle a pleasurable experience. I would suggest anyone call Ben as he is a straight shooter and no BS as well as the Finance dept and the internet manager. Class act dealer I suggest if you need a Chevrolet give them a call.

Great service! Stopped in to get air in a tire before returning home. Was immediately serviced and out on the road again. Didnt even have to get out of the car.

Excellent and friendly staff. Well trained people were very helpful. 1 complaint. All automobile companies is the lack ( NO CHOICES!) Thank you God bless yall

They were extremely helpful, courteous and took care of my vehicle in a fast professional manner!

Great facility. Modern up to date. Ive never had better attention and communication reference work being accomplished on my vehicle. PREFFERED!

Peltier Chevrolet has definitely earned my business! Starting with Marty, then Chad Ellis and Joel and Marlena helped out at one point. All were kind, concerned and did what was necessary to take care of my vehicle issue. I am so thrilled to have my car all fixed! Thank you for taking care of your customers!

I had just about given up hope of getting a new(er) car until a friend recommended Frank Trantham. This was by far the best car buying experience I’ve ever had! Frank and everyone there was super friendly. They were super efficient and I wasn’t sitting around waiting for hours for a deal to be struck and I got more than I was expecting in a car and affordability! I will definitely recommend Peltier Chevrolet as well as Frank to anyone in the market for a new vehicle!

I took my car in at 7:30 and left around one with the issue not fixed nor found. Our advisor (Alex)was kind and explained that they would have to keep the car but unfortunately they didnt have any loaners at the time. He said once they had a loaner available he would call me in to bring my car. He was very courteous, knowledgeable and kept us informed about the updates of the car. He made me feel valued as a customer.

Been with Peltier for 5, or 6 years now. Always helpful, and on top of things. Every one is so nice, and pleasant. Ask for Joe in the garage area, has always helped me with everything.

Im just doing this so I dont forget to provide a detailed experience later. Im hoping the fix my corvette in a timely affordable manner. Follow up with proper stars once I get my car back.

The guys at Peltier were awesome. I definitely recommend this dealership. 5 star experience all the way!

We would give them a 10, due mostly to their salesman Tanner McEvoy. He listened to us, spent time to explain things, gave us plenty of time to make our decision on what car to buy. He was great all the way around. Looking for a new or used car look for Tanner hell treat you right.

I have had nothing but a world class customer experience when dealing with my services advisor Joe and the service manager Kramer! Those guys take god care of me and always help me make the right choosing and deviations to keep my truck running at optimum performance!

Great service provided as always when i take my truck up there! No complaints and it’s always nice to see former coworkers.

Went into Peltier Chevrolet, and was just gonna look around with hopes of getting into another car next week. Walk out with a car, and a warranty today. I know it was nothing but God. I didn’t think I could get anything else in my name. Thank you yo my salesman Mr David Eck, and the finance director Mr Dustin Burgess. They went over and beyond to make sure I left with a car today, and within the price range. Thanks again for the awesome customer service that was shown to me today, and every time I’m there. I recommend them highly.

I was happy that it didn’t take days to get my car right. Everything was explain to me which was wrong with it. Great atmosphere when I walk in. Thanks for everything Ms Bircher

I purchased a 2021 Chevy Blazer on 6/29/2021. Tom was my salesman. Without going into alot of details let me just say that I was very pleased with the whole transaction from the time I drove up till I left. Hands down great customer. Tom and Floyd really took care of me no hassle no problems. I love my blazer. I will be purchasing from this dealership in the future and will recommend them to others.

It was a pleasure working with David Eck towards the purchase of our vehicle. He made the experience easy and simple. David is very knowledgeable and answered all of our questions. We were also pleased with the Finance Manager, Jeremy Barr. We are very pleased with our choice. Overall, we would recommend Peltier to our friends and family.

Cindy and her crew are awesome. They had my car in and out no problem. Car is running like a champ. Cindy always makes me feel like Im a part of the Chevrolet Peltier family!!

Service was excellent. From my phone call to respond to recall note, to setting an appointment the next day, to the service advisor getting me out the door even quicker than she promised. Very well done!

They were super helpful and great at finding what we were looking for. This is an amazing place to go looking for your first vehicle. Their salesman Zach did a fantastic job at finding a great car for me.

Chris was great, helped us in every way to help my wife get into the car she has been wanting! Very professional and knowledgeable. Job well done

It was fast and easy! We talked on the phone and did everything electronically. All I had to do was pick up my vehicle and it was ready within an hour! Enjoyed working with Ben.

Tiara Spilman was amazing! Very professional and knowledgeable! Ill definitely recommend her to any and everyone whos looking to buy a car.

They were easy to work with. We are from out of town and did most of the deal via phone and text. They gave us their best price up front (and didn’t try to add the extra “$3000 market availability adjustment” that some of these dealers are adding)! Thanks for the good experience Peltier!

I was really disappointed with my recent experience with Peltier Chevrolet. I went online and found the vehicle that I wanted, submitted an offer online and scheduled a test drive for the following morning. I drove two hours to the dealership only to find out the owner of the dealership decided he wanted the vehicle for himself. Nobody bothered to call the day I submitted the information or the next morning before my test drive. With the shortage a vehicles and the empty car lots why would any owner take a vehicle out of his inventory and a sale away from his people. Just doesn’t make sense to me. Whatever happened to you people and customers coming first. Oh, I almost forgot, the Suburban is still up on their site several days later.

I was referred by Billy Oates. I was introduced to Franklin, right away I was blown away with his ability to help me but a new car. Very nice man let me test drive 3 cars, right away a chosen the one I wanted. He did everything in his power of kindness and helping me to accomplish my car. Im very very happy with it. I ask him all kinds of questions he answered them to my satisfaction. You need more men and salesman like him. I would send my friends to him. Thank you Franklin.

Staff was very courteous and kind...the only thing that I think can be improved on is the time of the visit. I had an appointment at 8:00am and it took 2 hours to perform the service. I only had a tire rotation, oil change and Multi-Point Inspection done. Time frame of the service was the only negative...everything else was great!!

Thank you for taking care of my vehicle during its Oil Change! Just highly encourage service advisors to inspect to expect! Mistakes do happen, and they must happen for us to learn! I was sent someone else alignment and it was disturbing and I knew right away that it could not be true about my vehicle, but was told how accurate their machines were. Later on in the evening service advisor saw the mistake and kindly messaged me about it and to let me know my vehicle was ready. His mistake and honesty has won my business. You guys have a great team, I am new to Tyler and look forward to bringing my vehicle back! Thanks again guys! GO BE GREAT!

Cane in for an oil change. Service was quick and accurate.

I had the most absolute amazing experience. All thanks to both Tiara and Jeremy for making this process fast. Tiara is an exceptional dealer! From the start she helped me find the perfect car and was never pushy! I’ve been to several dealers and none compare to Peltier! If anything Tiara would go beyond and look for cars in my price and interest. She works so hard and I’m grateful I was able to purchase my car with her! If y’all are looking for a car, look for Tiara that’s your girl!!!!

Im a driver for Brookshires in Tyler, so its very convenient for me to stop at Peltier for service on my car. They are always open when Im getting off work, they are always friendly and the prices arent bad either.

James Treadwell was amazing. He was welcoming & done a great job with selling me & my husband our Tahoe. I would recommend him to ANYONE looking forward to purchasing a new Chevrolet SUV

In and out! I didnt even have time to finish reading my daily newspaper. Awesome experience.

The entire staff were polite and kind.

Great dealership !!! They worked with my daughter and I her whole 4 years of college with great customer service..

Ben Dickerson kept me well informed about the status of my car and was very helpful when I came in to pick it up.

Amazing people skills! The price is right and the service was polite and professional! Nick and Glenn made it happen! We had an incredible experience and will go back!

I found a truck I liked, truck still needed detailed, because it had just been traded in, came in the next day towards closing truck was out front, detailed, I inspected, rims were not cleaned good, inside still had dirt on head liner and sun visor, told detailed was new, so was told to bring it back to get cleaned, if they can’t clean it right the first time what makes them think there going to do it right the second time, they must not have a quality control, and might think about hiring one, so before someone takes delivery of a vehicle it can be checked out before customer receives there vehicle also I was supposed to receive my paper work by email, they never sent it don’t feel I would do business with them again

Called for a key replacement and was giving 3 different prices. When I went to pay the price was still different. They had no clue what to charge me.

Recall job. They ordered the needed parts, made my appointment and fixed my truck at the appointed day. No issues. All good.

I want to say a big Thank You to Christopher Medel & David Bates these two made it happen. We drove off the lot with a 2017 Chevy Suburban at a great price. Everything was a smooth process, when we first walked in the door. We felt no pressure at all. They did everything in their power to meet our needs. I am for sure coming back for my next vehicle purchase at Chevy Peltier. I highly recommend this place my Family of 6 Love our new Suburban.

We brought the traverse to the service department on Monday afternoon and before noon the next day they had fixed all issues we had. Very polite and pleasant employees.

Franklin did an outstanding job at helping us to get the truck that I wanted at a reasonable price and payment. He was very courteous and professional. Would recommend him to anyone who is looking for a new vehicle.

The Service Department is top notch! They are always very friendly and professional. I recently went for an oil change, tire rotation and inspection on my truck. I only waited maybe an hour, now this was without an appointment and they did have a few others in front of me, but for just driving up it was very quick. They provide a video that they record while inspecting your vehicle to let you know everything they went over as well explaining the importance of each component. With the receipt printout is also an analysis of your vehicles parts and current conditions. Their team was amazing, its the small things that like, going above and beyond that make lifetime customers. I will definitely be using Peltier Chevrolets Service Department for all my future needs.

The Process from beginning to end was absolutely an experience that met my expectations. There was no pressure from any employee. I highly recommend Peltier Chevrolet. ♥️

Overall rating for resolving my vehicle maintenance issue was great. I had major issues concerning how I was treated when communicating with my service advisor. My car was there for two weeks and I received two phone calls, both of which I had to initiate in order to get updates on the status of my vehicle. I know when I have received great customer service. Improvements in customer care and service for my assigned service advisor are needed. When communicating with me he was short, snappy, and not very cordial at all. I never saw the man smile.

Awful service, rude staff long and low quality work.Plus I had everything scheduled to receive a shuttle it came 40 minutes late which makes me why I even did all that effort to book everything online and in advance. It gets more interesting on the return ride which they asked me to come with an uber since my oil service was not that profitable to them to provide me a shuttle service!!! Absolutely horrible!

Very polite and very professional. It was a bit difficult to get my service advisor on the phone at first but they always called me back very quickly. Absolutely will go back

Joe the service person was excellent he kept in contact with me the whole time

Braden did a fantastic job. Always told me the truth and made sure I was well taken care of even well after I had purchased my vehicle.

Coby Anderson made buying my truck easy and painless! Great person go see him if you need a new vehicle.

I want to thank Megan for helping me out on everything she did great ! If you read this Megan, Thank you !! You rock !! And also the mechanics as well ! Thank y’all !

I had the pleasure of working with Frank Trantham and Floyd Rucks. Frank kept me calm the whole time (I hate the car buying process) he not only kept me at ease but kept me entertained as well. Mr. Rucks was very good at explaining everything to me in the final signing process. I would come back again and again.

Fantastic service. I was stranded in Tyler (here for only 2 weeks working in the area) and staying in local hotel. Kramer and Marlena in Service helped me get rental, got my car in late in day, communicated solution and cost, and I picked up by noon the next day. Thank you to my Peltier angels!

Peltier always goes above and beyond, is always thorough, and their customer service is top notch. I would highly recommend their service department. I dont get the runaround due to my gender, and appreciate the professionalism from each and every one of the service department members. Thank you for keeping me rolling!

Great friendly customer service. They make sure that you are well informed of the service being conducted on the vehicle. Send a text video of each step describing what needs to be done. Highly recommend

Honest and courteous! Got my car done in a timely manner and communicated well. 10/10 recommend. Thank you Chevrolet!!!!!!

My brand new truck now has a “tick” sound that 2 other people have noticed after having my truck serviced here. 1st oil change 7,500 miles on a $65k truck.It also has different color wheels on it. Dropped it off with black wheels and I picked it up with silver wheels.My vehicles won’t be back to this dealership. The incompetence of car dealership service centers are why I will continue to work on my own vehicles.

The agent, Zach, and the financial manager was very helpful in working out financial arrangements. They are a solid 10 and I would recommend to anyone.

Franklin was very helpful in our car buying process, quick and painless! Thanks for all your help!!

If I could give more than 5 starts, I would! Absolutely amazing service! Tiara found me my perfect truck! The whole transaction was quick and easy!! Best car experience I’ve had! Definitely would recommend!!

Great place to do business. Pleasant atmosphere, friendly people and the work was done promptly.

I would recommend Tanner to anyone. He made the process easy and smooth and he did not pressure us at all. He was so nice and we would definitely but from him again.

Purchased this beauty the other day. It was in amazing condition and every inch of the truck was spotless from the can to the engine. Was told that truck had only been there a few days. Guess it arrived just for me 😁

The salesman, Zach, was awesome. He was patient and seemed he was determined to give us everything we wanted. We don’t have anything negative to say whatsoever.

As an out of town customer, I received the absolute best customer service I could have ever asked for. From start to finish of our purchase, the salesman and entire staff were as good as I’ve seen. I would definitely refer and recommend Peltier Chevrolet to anyone shopping for a vehicle. Thanks again!

We were looking for a smaller truck and were looking online and found a 2018 Frontier for a very reasonable price with low miles. We submitted an inquiry about the vehicle and went ahead and submitted a credit app for it, even though we hadnt seen or driven it yet. David Allen was quick to respond to us about our needs. He contacted us first thing on Monday morning to let us know that he had received the credit app and would be taking it over to finance for processing and would let us know something within the hour, which he did. We were having issues making arrangements to go to Tyler to look at the vehicle and test drive due to our work schedules. David and his sweet wife, brought the vehicle to us in Lufkin along with the required paperwork to purchase. My husband was a bit hesitant to purchase, but after sitting in the truck, he was ready to purchase. We appreciate Davids patience in helping us with this purchase.

All went well no issues.Very helpful, worked with me regarding issues with my vehicle

The service member Keith helped us during our repair and was very nice to work with. However, when we received out truck back the speaker system and cell phone booster had been stolen. The speaker box amp and cell phone booster were missing and cut wires were left hanging. We did not bring this up to the dealership as we knew we would be told they they had nothing to do with that. It was very sickening that this happened but a lesson learned to go over any of our vehicles with a repair technician before even leaving the dealership next time.

Marlena from the service department is amazing! I take my vehicle to Peltier Chevrolet for all my service and maintenance needs, and she is super helpful each time. She always greets me with a smile, and exceeds my expectations. Today I called mid-afternoon in desperate need for her to squeeze me in because my A/C was not cooling AND we are driving to Florida tonight. Not only was she able to squeeze me in on a very busy Friday, but she was able to fix the problem so we could get ok the road asap. I am extremely thankful that there are good people in this world who are willing to go the extra mile to take care of others. Thank you, Marlena!

If I could give 0 stars, I would. We have had an issue with our stabilitrack and ABS for a YEAR now and have been waiting on a loaner vehicle to get our Traverse fixed. After 6 months of asking about one, I was told we cant even be on the waiting list until we get a diagnostic. We brought our car in and were told nothing was wrong. We continued to get alerts in our car and emails from onstar telling us to get serviced within a week. My husband finally got in touch with Kramer who told us he would have us in a loaner within a week. That was a month ago and we have heard nothing. He tried calling yesterday and left voice-mails for two different people with no return phone calls. I have been told this issue could be dangerous and cause problems with the brakes and I have let them know that this is the only vehicle I drive my 3 children around in and I myself am 6 months pregnant. They do not care about their customers at all. At this point, we just want to get our vehicle fixed to trade it in at a different dealership to never have to deal with this again. Worst customer service I have EVER experienced!

Fast, Friendly, Transparent!!! Great all the way around! Thank you for everything

Kramer and Joe ... Plus the rest of the service team is amazing!!!!! They are the definition of excellent customer service. Hands down best crew in town.

Peltier treats you like family. This is our 3rd vehicle purchase in a row with Peltier Chevrolet in Tyler. No pressure. Honest and trustworthy. Floyd Rucks has been there for each, and hes the reason I will continue to buy Chevy and from Peltier. You are lucky to have someone that cares about customers like he does. He values each and works his butt off to take care of the customer and his dealership. Thank you for another perfect purchase experience.

Ben Dickerson was my salesman. I gave Been a call and told him to let me know if he get any of the Chevrolet Blazers in. I told Ben that I was not in a hurry and within a few days he gave me a call back and said that he had me one. My only off day is Sunday, he said thats no problem I can do your application right over the phone and within 30 minutes we had deal done. Everything was done in a professional manner with the finance manager and the other staff members.

Kind and helpful people working to complete my oil change and preventive maintenance. The nice waiting area and quick turnaround on the task.Thanks.

I got so turned off of car dealership BS that the last 3 vehicles I bought were purchased from Carmax. This time they didnt have what I wanted, so I went to Peltier Chevy. It was an excellent experience, quite painless compared to previous experiences. Highly recommend shopping locally with them!!!

David Allen has been extremely helpful during the process of getting me into a new vehicle. I highly recommend him and Peltier Chevrolet in Tyler, Texas.

I cant say anything but great work and service. Super nice people. The shop was spotless. They got me in and out in one day and I thought it would be longer. Would recommend Peltier Chevrolet service department to anyone. Thanks, Robert

They are playing a bait is switch game with Autotrader website. The price on autotrader give MSRP, but when you call on the vehicle they are adding 5 more because of market.

Thorough job. Videos were helpful and the new check in process was quick. At the end an associate completely explained what was needed to be done.

Franklin truly cares about his customers. It’s nice to see such a genuine person working in the car business.

I absolutely love dealing with Tiara !!! She is always a pleasure to work with and helps me always find exactly what I’m looking for.

The whole buying process was smooth and painless. From time i talked to Tiara to picking up the truck was less than 24 hours. All staff was very friendly, courteous, and knowlegeable. When i asked a question, I either got an answer or I dont know but will find out. I talked to sales, service, and support staff. Great experience all around. Car was made ready and wad spotless. The sales person, Tiara, was very patient and stayed with me throughout whole process.

We had a WONDERFUL experience at Peltier Chevrolet! We test drove the vehicle that we went in to look at, and surprisingly, we didn’t like it! We were ready to walk off the lot, until Braden convinced us to look at and consider some other options. Much to our surprise, after test driving another vehicle, we loved it and bought it! Thank You Braden and Peltier Chevrolet!

Jean that answers the phone for service is absolutly wonderful!!

Tanner (sales) was just wonderful. He was down to earth and helped us compare vehicles to one a classic. He was very honest and forth coming. He went the extra mile. Sadly, we didn’t purchase a vehicle from Peltier, because who he had to work with played games with my trade in value, allowed me to leave, and then offered what I wanted for my vehicle. It is frustrating that Peltier does that. Don’t play games with the customer, if you were going to offer that in the first place then offer it. I would have been a repeat customer since I had purchased a HighCountry pickup in the past from them. Again, if you are going to purchase one from here go to Tanner! It wasn’t his fault.

Couldn’t possibly be happier. Did literally everything I asked them to do and got me a great deal. No bullying no badgering just a smooth easy buying experience for a great deal on the perfect truck. If you want someone with solid knowledge to answer any questions and guide you through the process then call/show up and ask for Chris. Down to earth guy that doesn’t give you the cliche “car salesman” treatment. No pressure No hassle. 11 out of 10 experience

I called the Service Department on Friday morning due to a noise my car was making. I wanted to get it checked out before I drove 700 miles back to Colorado with my 5 kids. Peltier was able to get me in the next morning at 7:30, and by 10 they were calling me and telling me what was going on with my car! Great, fast customer service! Thanks so much to the Service Department!