Friendly and helpful. The girl was very nice and did a great job interacting with my shy toddler.

I had never been to one before. The grandkids had fun. The sales girl helping us was really nice. Luckily my daughter was there because I was a bit confused. Can get really exspensive if you dont pay attention, they just ask if you want something and dont always say its an extra expense.

My 2 months old granybaby love it

Absolutely amazing! Everyone was kind and had no problem with helping! Definitely will be coming back more!

Their signage at the entrance says 29 people max for distancing. But, when I tried to go in to talk to my wife and mother who where in the store making something I got stopped by some rude teenager who said youre gonna have to wait for that, because were at max capacity. Even though there were only 6 customers and 3 employees in the store. So, theyre separating families because their people cant do arithmetic.

Always love going to Build-A-Bear! The staff is fantastic at the Tyler location!

Very helpful and sweet staff

Its not the bears that are expensive its all the accessories. But its completely worth it for the experience. My daughter has some odd like 20 bears and we keep going back so I guess that speaks volumes. The associates there are very helpful and very happy. Great customer service all around.

So amazing! Workers are so sweet and helpful!

Couldnt find something I wanted to build

Okay lets start with the positive, the bear is very high quality and there are many things to choose from to add to it.But as I say that is not the whole story; the entire time we were building the bear my daughter was just told to go pick this and told to go pick that, not saying that each one was charged individually. I asked the sales girl repeatedly to stop just having her go grab it like it was free, in which I was replyed with a shoulder shrug and continued the same process. Just seems like a very shady way to do business. obviously if you tell a little kid to go grab something theyre going to go grab it and add. not relaying the fact that each thing is individually priced seems like a very ridiculous way to do business.

Loved what I got but Megan is beyond rude, sitting on the floor pointing her phone at the other girl to help me bc shes too busy talking to her boyfriend and sitting on the floor eating.

The young ladies there were a lot of fun a very helpful. Our family of ten cashed in on Christmas gift cards and we had a blast.

My wife loved it. Molly was great. Thanks

Seemed like a small selection to choose from but my son truly enjoyed it! The workers were incredibly nice and sweet!! My son chose a Chewbacca and they helped direct me where to go and everything. I do recommend if you have a money for it because it is pricey!

Cari and Megan are awesome. My daughter loves her experience everytime we go

My 4yr old had a great time building her bear Squishy there. All different prices of bears, so you can spend as little or as much as you want on a new friend and fun experience for the kiddos.

We had a great experience and Jayden at the Tyler tx store was so much fun!

Build a bear is always a fun place to check out no matter what age you are. Although if you plan to buy anything plan to spend $30 or more

Great customer service

Literally piece together and personalize your buildabear. Clothers and accessories help build your childs relationship with their bear. We love the personal message recorders you can have added into the bears hand. Our child would replay the message over and over to fall asleep.

Thank you Destani and the rest of the crew today for giving my daughter an awesome experience for her first made herself Build-a-Bear! She chose the Skye dog and is so happy with her! :)

My son loved it amd the employees were personable. Need an extra stuffing machine though!

Great place for my daughter, staff was friendly and fast. Just wish there was a build-a-bank account inside. It gets pricey quick.

The staff know my daughter by name and are always very nice! They make every experience fun!

Always a great place to go. Christmas is done....thanks Megan😘

Great experience! Love this place. So thankful for friendly staff.

They were awesome! My daughter got her birthday bear just they way she wanted it.

Had an 8yr olds birthday party here that included at least 12 kids in the age range of 13-6 months. The staff did great handling the chaos!

Had an amazing visit yet again! Got my son and his bff the iron man and captain bears!

The sales associates were very helpful. They made sure our skates worked with our stuffed dragon before we bought it and even added more fluff so he stood up better.

Your pay your age date was so disappointiing. Those of us that work got no chance. It hurt NY graND daughter she cried all the way home. Im not in retail but I knew this would be a big deal.

Kids and I loved this place! Had so much fun!

Store was clean one girl was very friendly, they do need more than 2 people working.

Love it would like to build one myself

We went during their pay your age event and while it took forever once we finally got in there was a huge variety, surprisingly clean (especially given the crowd), and even though Im sure they were worn out the staff was still super friendly and wore a smile the whole time

Daughter loves this place.

Cute and fun. Makes great gifts

Grandsons love there birthday bears

Wonderfully friendly service and adorable toys

We finally added him to the collection!🎉

I sure wish I had the funds to build a firefighter bear.

First time! Loved it!

Anna is awesome

Always an enjoyable time!!

Respect, nice, patient, and passionate.

Great.

Amazing

Friendly staff

Loved it.