Very friendly and helpful people in the mens department. We went in for a suit. Several people mentioned that Miss Joan was so sweet. The man that came in the give her a break was awesome too! But, unfortunately, I didnt get his name.
The employees were great! But, theyre very limited on inventory in the mens department on just about every item..there was empty shelves everywhere you looked. Its s easy to see and access from the main road and located in the mall.
I found the perfect dress for my granddaughter there
They had awesome deals. It was hard to find the sizes I needed for my kids though, not much to choose from.
I went for a walk in haircut. Samantha was very nice and gave me a great cut!
I bought some earnings! That I liked 😍
I placed my order on July 12th. It shipped on July 15th. I have not gotten any updates since then. I spoke with a customer service representative named Joseph from JCP on July 21st. He said that I should receive my order within 12 business days of ordering (by July 28th). When I placed the order, the information page said I should get it no later than the 22nd. I called UPS first and gave them my order number. They informed me that no such order even existed yet. It is now the 26th. JCP has not offered any further answers or assistance and UPS says the order still doesn’t even exist on their end. I spent over $100 for my order to just magically disappear with no updates after being shipped. It seems very sketchy and this has been a very unpleasant experience. I’m trying to support department stores but this is why Amazon usually gets my money.
Love pennys u can find some nice clothes here
Very nice professional will be using again
Simply passed by because it was closed when I wanted to visit it
The guy at the customer service counter was rude, like my being there was an inconvenience to him
Store was great, staff was friendly. The biggest negative was the fitting rooms being closed. I have to purchase items and now I need to return them because they dont fit. 🙄
Love this place the people so nice. ❤
Very little for plus size
Excellent customer service!!
Dead dying store vacant whats left increadibly marked up for sales prices that are more expensive than most other places you could shop at. Loud empoyees talking about their personal lives with their friends...what ever happened to the store i grew up with?
Terrific savings one stop shop for the Family
They went above and beyond in order to assist me. I was trying to get a ring resized my wife she order online. The manager chocked it up to a great training experience for his staff. Thank you, much appreciated.
I went shopping for my daughter some shoes and to see if they had khaki pants for her. The shoes in the kids department was messy hard to find anything. Although, I did find a good deal on socks and tights for her we didnt shop for long. When checking out I had to go towards the front to check out and the ladies were nice.
Store is always a fun place to shop, employees are real friendly.
Quick easy not crowded
Got a nice dress for my daughter at a great discount. I always love shopping in J C Penny.
Yes love it
The service was not pleasant at all. The cashier acted like she could care less about helping us get the sale price. She didnt smile not once while we were at the counter. Probably wont go back.
Poor staffing. I had to search for a cashier and there was another customer who was searching also.
Sometimes I can find what I like but doesnt seem to have the things they used to but will shop again. Good prices. Can order and return to store if needed or even have delivered to store.
Reasonable price clothing.
They never have anything in stock.
I was disappointed with all the bare shelves.. Hardly any selection in merchandise to choose from. I hope they start stocking more merchandise very soon. I would hate to loose this store.
Great staff here. Everyone here is so nice. They dont have a huge selection, but I always like going in to check out what they got
Nice clothes and cute shoes only draw back is for someone who is disabled they need to offer scooters to ride being such a big store. I hope they dont go out of business. They have been around for a long time.
I went into JCPENNYS recently and I was blown away by the friendly staff. The minute I walked into the door a gentleman greeted me and asked if I needed any help. Each sales associate I passed greeted me and asked if I needed anything. Whoever is training the staff and managing the store is doing an excellent job with customer service.
Had a good time and the sales were great!!!! Things were quite easy to find. My daughter lost her phone and it was returned b4 she realized it was missing. Great experience
Fast checkout. Good deals!
Found most of what I was looking for
They had a good sale
My wifes favorite store. She buys EVERYTHING. I dont think Ive ever bought anything from here but Ive wasted countless hours inside ready to go.
Terrible, stuff was all thrown around. Nothing was in order
Nice..staff was great
I love that place its so beautiful I see something I just get it
Great place to shop...
Our cashier/associate was great! Extremely helpful, she went in the back to try to find us a childs pants. She was very courteous and friendly. Great experience!
We found gloves and scarves as we did not think they would be needed in South Georgia but did after all.
The cashier was very nice which made up for the lack of customer service of the other employees. The lady in the girls clothing acted as if I was bothering her when I asked where the fitting room was located. Another employee walked by and did not speak and looked as if she was mad at the world. Some employees at this store should work on their customer service
Good place 2 shop!!! The staff is always friendly and professional. Store is always clean including the bathrooms. Store is always well stocked even for Christmastime!!! Yes Christmas!!!! Not the holidays or the season....its Christmas!!!! We have never used the salon....but it looks good and I have never heard anyone complain about their services!!!!
I love Pennys but I had the worst visit ever. I was sent to 3 different registers, then I was told I had to call a number & do what they told me. I called while in the store and the girl that I spoke with was amazing!!! She said I could swap the 2 pair of new jeans I was returning for the same name brand. The only reason I was returning them was they had an awful acid dye smell that I couldnt wash out. I bought them online so I didnt know about the smell until I received them. I thought I could wash the smell out but I couldnt. I had to go try on the others and had to get a different color that didnt smell which would have been fine but when I returned to the register I was told by the man who had given the number to call and told him what the girl told but he said I still could not return or swap them without a receipt. This happened to me one time at Kings. They knew I had washed them several times but couldnt get rid of the odor. They were apologetic and return my money with no problem!!!
Three stars probably doing them just but Im just not a department store type person so I had to go in there for something I dont know what for now Im having to do a review and as a matter of fact it didnt find what I was looking for anyway so but I guess everything was like supposed to be hell I dont know
I love JCPenney. They have absolutely some of the best clearance prices. They also have great great coupons. The staff are mostly friendly and helpful.
Finally much better stock, good cs
This was as expected. Too few associates on the floor and not every department was staffed. The people we did work with were friendly and helpful.
Great trip got 40% off during the mystery sell event on top of the 30% off on a dress for my daughters dance.
Russell ( I believe that is his name, 18 yr old with hair up in a man bun) was very friendly and helpful. Helped us find new mattresses that we were going to buy else where. Again very friendly
Very nice, clean and orderly store. Sales associates were very helpful and polite. Will definitely shop there again.
Very friendly and helpful people. If you look you can find good prices.
JCPENNEY was really busy today. However the associates working in the store were friendly and helpful. The store was near and organized. All items had the original price as well as the sale price clearly stated for each item.
Had to order correct size of shirts online through cashier. They said my coupon couldnt be used online. Uh yes it had an online code plus I was in the store.
I love this store... Lol. My husband n i will walk around fir hours n just shop... Awesome customer service as well
Not much updates stuff but its for boys clothes
Love to order my Jeans from them st johns bay are good jeans
O LOVE LOVE LOVE SHOPPING HERE.,..VERY NICE EMPLOYEES.....WILL BE WEARING MY NEW V FRAAS SCARF N NEW SHIRT TOMORROW....IF THE LORDS WILL!!!
JC Pennys is a times design of a store. They try to be competitive in pricing, they keep the old traditions alive in there store while adding new idea. The brick and mortar stores are a staple of our past. I like that I can order online and have it delivered to the local store
If I could give them 0 stars I would, staff acts like it’s an inconvenience for them to do their job. They All have attitudes and are rude, they don’t even know there own store policy’s and the store manager Sheldon is absolutely down right disrespectful and gets in your face and points his finger in your face if you don’t agree with him. I will never spend another dollar in that store ever . They need new management and staff .
I went to Sephora inside of JC Penney, gorgeous girls, very knowledgeable and patient, they answered all my questions. Thank you so much for the samples. I will be back!!! ♥️
Enjoy shopping here but didnt like how half the dressing rooms were closed early 2 weeks before Christmas.
I love Felicia at the JCPenney Salon. She is talented and the prices are reasonable.
My husband and I got two pairs of jeans each. Him Levis 501 and me Arizona. Also good prices.
Great experience. Everything was well marked and great sale! Going back while sale is on
This place always brings me a smile. The employees working there will always be up to help in any way! What especially brings me joy is the kids zone program and all the coupons.
I usually order online and pickup at the store. Very good service. In an out in no time. Their merchandise is top of the line.
Good place to shop
Their stock was low.
This store has gone down hill in fact all of them
Great prices and service
While some of the employees are great, the vast majority act like they are doing you a favor by just doing their job of providing customer service. I ordered something online and it never came in, and the company as a whole acted as if it was no big deal that they sold something they could not provide.
The store is kept very beat and the staff is very helpful.
I went to buy shoes and there wasnt anyone to ask for help. There was a sale on the shoes that I wanted to buy. I would have bought several pairs if they were in stock but I couldnt find a salesperson to ask. I waited around for over 10 minutes. I ended up buying a 8h which I didnt realize was a 81/2 so I will be returning them. I will try the Waycross store and see if their service is better. The merchandise in the store was pleasantly displayed and the prices were reasonable.
Store is very neat and clean and personnel are very helpful!
Great variety, spacious and super Disney department!
Nice shopping got alot of deals
Love it.
You get some really great deals on clothing Penneys
Great selection of dresses for every occasion.
Smells Bad
Love visiting when Im in town. Always find something nice and usually on sale.
Stood at the jewelry counter for 10 minutes and NEVER had anyone come over. (There were 3 people behind the counter, and NO customers present except me).
Only 3 people working. We wanted to have Alzheimers lady fitted for a bra. When I found only check out person she said during th he week only 2or3 staff. I will have manager help you. She came to dressing room didnt measure correctly . Then left came back later to check on us later. We bought two bras in correct size. Check out person wss working the floor had to wait to check out.
The employee check me out by the of name Riley was super nice great personality
Always find nice things that fit my style.
Always have great sales on everything.
Cashier was too busy holding personal conversation to immediately assist me. Had to wait 90 seconds
I had a great experience. I was in and out in a few minutes.
The Salon was great! Very professional
Theyre really expensive even though they have a sale going on. They had a dress displayed, but that was the only one they had. Deplorable.
While I dont care for most of their products, the home store offerings are top notch. I found the window treatments I needed for an excellent price, and the service was fine.
Good prices and selection
Need more people to work, you cant really find people to help.
I know that the store was a mess from all of the Christmas shoppers because its usually organized, they always have great prices and a good selection.
Excellent customer service.