I came into this store with a friend having little knowledge about bikes. My experienced here today increased my knowledge about different bikes, models, climates to ride them in etc.
I bought 3 motorcycles here. Always one of my favorite places to visit.My last purchase, 2020 Indian Roadmaster. Staff was great. In and out in 60 minutes
They give t our generator going for us
Didnt have much selection available i was there.Was told next delivery was in 2 or 3 weeks
Had to wait 2 weeks for appointment to have a recalled switch replaced on my Indian. Called the day before to verify appointment and I would be waiting on the bike. Was told 1 bike in front of me and the wait would be 1.5hrs if I got here around 930-10am. Arrived at 945 and was told 4 bikes in front of me and a wait of over 4 hours! Told the guy I had called the day before and was told differently. His only response I DONT KNOW WHAT TO TELL YOU.WORST CUSTOMER SERVICE EVER. I ll go to Seattle instead.
I went to Pro Caliber Motorcycle in Vancouver, WA to look at bikes. Fell in love with the Indian Scout. Went back 3 days later and bought the Chief Vintage. Its a beautiful bike! But thats not why Im writing. I want to say something about the staff. The sales people (Rob and Gordon) were friendly, professional, and attentive. They listened. They had all the right answers. They went out of their way to help. The sales manager and parts department worked behind the scenes to make the purchase process as painless as possible. My bike came with a generous accessories/apparel allowance. They filled my order and installed the accessories the same day I bought the bike. I am very satisfied with my experience and would recommend Pro Caliber to anyone looking to buy a new bike.
Had a hard time finding a part! Norm from sales step up and safe me. thats the type of service that makes me glad I bought from them!
Great guys to work with. Gordon in sales was not pushy and very patient. I have been considering buying for about 8 months. He is very knowledgeable about the bike. Justin, the sales manager was great to work with. The parts department got my new parts on order same day. All-round excellent service.
Gordon and the rest of the staff were top notch. Everyone was very friendly, helpful, and professional. No hassle getting the Indian Scout we wanted during a holiday weekend with short notice. Even rode off with a full tank of gas. Recommend highly, feels great riding off on a quality American bike with service to match!
Gordon Low was very knowledgeable about Indian Motorcycles. He guided me through the difference models and the high lights of each one. He answered all my questions straight and professionally.Pro Caliber has a great team. From sales, parts to financing and management. They have the best prices around and go out of their way to make sure you get exactly what youre after.I highly recommend checking them out if youre in the market or just stop by if youre in the neighborhood!
My husband and I recently stopped by Pro Caliber Vancouver this week to get some new gloves, but instead we walked into a beautiful display of gorgeous bikes, the Indian. The showroom floor that showcased these bikes and merchandise was of that of a high end store you would see in LA or even Vegas. As we browsed around thinking we would not be able to afford a T-shirt much less a bike we were pleasantly surprised how reasonably priced they were. Needless to say we were sold, now my husband is a proud owner of beautiful red Indian! Great job on the remodel, and knowing how to showcase your product. Not to mention the great and helpful staff...
I have bought two motorcycles from Pro Caliber within the last few years and both times were very pleasant experiences. Everyone is very friendly and helpful. I also purchased some accessories from them. The people in the parts department are very knowledgeable. Pro Caliber is my favorite motorcycle shop to visit because they stock many brands and its enjoyable to just walk the isles.
Im extremely happy with the Indian Chieftain I purchased. I really dont remember the last time i truly felt as satisfied at the end of making a big purchase such as I have with this motorcycle. Your staff were all very professional and I felt very well treated. I definitely would recommend both Indian and your company to my friends looking to purchase a motorcycle.
UPDATEDThe GM contacted me and asked me to come in and get me scheduled for a test ride. He paired me up with Norm (The salesman). He was very knowledgeable and helpful.I needed up walking out with a 2020 Scout Bobber.Norm did an excellent job helping me and I convinced my brother to buy an indian under the stipulation he works through Norm.The dealership went out of their way to make sure my brother was taken care of and worked hard to get him the payments he wanted and even special ordered and built the bike.Bike had 0 miles on it and was beautiful.
Had two flat tires on I-5. Was a little difficult getting a definite yes on getting new tires put on the bike. The first day not a lot of help from the counter. But after getting the bike towed in the next morning the shop brought it in change both tires first thing in the morning. Staff could have been slightly more helpful beings we were on a vacation trying to get home to Port Townsend at the time call shop did a good job
Two days ago I went in and purchased a new bike. I cannot begin to even describe how great an experience this was.My salesman was Norm and if you get the chance, please seek him out and do business with him. I felt like I was buying a motorcycle from a family member and not someone I had just met two seconds ago. They probably get tons of people each day just browsing but when they know youre an interested buyer you are treated with the upmost respect.Unlike most car salesman, they dont try pressuring you into buying additional warranties or add-ons. They simply show you the options, give you the cost, and a simple yes or no moves the process along.I drove almost 4 hours to visit this place on a whim. Never have I been there before. I took a big chance and was thoroughly rewarded. There are a few places near me that are only a couple hours away but if I ever need anything from an Indian dealer or am buying another bike, Im not going anywhere else other than Pro Caliber Indian.Id suggest you do the same.
Great experience start to finish. Hassle free trade in process as well. The new Indian showroom is gorgeous and feels like a great place to hang out long after purchase. Staff is enthusiastic and has a genuine love for the new generation of Indian Motorcycle. Check them out, you might be surprised that you can actually roll out with one!
I find that the team at Pro Caliber is very easy to work with - friendly, efficient, knowledgeable, and reasonably priced. Theyve earned my business upon each visit!Keep the shiny side up and thank you!
Travis and everyone at Pro Caliber go out of their way to make sure all customers, whether buying today or in 5 years, have an excellent customer service experience. I appreciate both Gordon and Norm.
Mark McGill is a great asset to Pro Caliber as his professional demeanor made the sale. His friendly, informative attitude made my decision very easy. I can not thank Mark and the other associates like Miles in Parts, Gordon in Sales, and Finance personnel. All made my purchase effortlessly with positive results. Thank you so much and I will be recommending Pro Caliber to everyone!
The true nature of a business is revealed in how they react when a mistake has been made. There was an honest pricing mistake on the website, but Matt and his team went overboard to correct it. Theyve definitely earned my business.
Gordon was wonderful! My husband convinced me to take a test ride on the new Springfield....Gordon answered all our questions, understood my feelings about trading in mine, and worked hard to meet our needs-- I love my new Springfield and recommend making the drive up to Vancouver!
Had a great experience with the workers there. Gordon was able to help me pick out just the right bike for my needs. If youre looking for a helpful and informative interaction on Indian bikes this would be my first stop for sure!
Great service. Staff is knowledgeable. The sales person, Norman, great guy!
Pro Caliber has done it again! Bought my 9th vehicle from them and it was as painless and easy as one could hope. Everyone there is very polite and friendly. You can bet Ill be back for number 10 soon! Larry, you the man!
Friendly and knowledgeable staff. Zero pressure. Great laid out store.
Quick easy paperwork! Gordon at Pro caliber Vancouver worked hard to get me the deal I was looking for. I would definitely shop there again in the future!!
Worked with Gordon to purchase my 2018 Chief Limited. Very happy with the experience and the product. Will definitely be back for all my accessories and my next bike.
Great experience with Gordon. He explained everything in detail, and had s great attitude. Would definitely do business with them again.
Nice variety of bikes and off road vehicles. Staff not too pushy to sell things. They do need to have a better variety of Indian Motorcycle accessories and apparel.
I have purchased several motorcycles and vehicles over the years but, I felt more comfortable and at ease with the staff and sales people. They have been the warmest and most honest in my buying career . I would highly recommend anyone to this company. Thank you for everything.
Last weekend, my wife and I purchased a new Indian Scout from Mark at Pro Caliber. It was our second time in visiting and making sure it was the right bike for us. Mark treated us like friends, and kept us informed throughout the whole process. We look forward to servicing with Pro Caliber and purchasing more bikes from Mark!
Great experience. Gordon is amazing and the purchase of my new Yamaha motorcycle was quick and easy without any gimmicks. 10/10
Last summer my Chieftain broke down about 100KM (yes Im Canadian ) from Pro Caliber. It was towed in and I have to say, even though they were extremely busy, they understood that I was with a group and from out of town so they had me up and running and back on the road in about an hour. Cant say enough good things about these guys. Thank you from Canada! :)
The dealership is absolutely fantastic to deal with. I was originally supposed to pick this motorcycle up in late September but I was involved in a near fatal motorcycle accident in California, so those plans got put on hold until this May.So the original color and model, since I wasnt gonna be riding anytime soon I asked him to go ahead and sell it, and they did. Every time another bike of the same model and color came along, Gordon & would call me and asked me if I was ready to go for a ride yet.Late in April, I finally felt up to go ahead and order up a few options like exhaust pipes, air cleaner, highway pegs, etc. Finally this past Sunday I went and brought my new baby home. Couldnt be happier with the way it rides, handles, looks, sounds great. After 250k miles of riding that other American made motorcycle, this is far superior machine.Will McDonaldLakewood, WA
Staff was very friendly and knowledgeable. Was in and out with a brand new bike much quicker than i expected. Overall was a great buying experience, would definitely recommend
ProCaliber is a great place, both I and my son have purchased bikes from them because of Gordon Low. I did just hear that he has left ProCaliber, and it is indeed a sad day for me. Gordon is the reason I purchased my Indian at ProCaliber three years ago. When my husband (who doesnt ride) and I walked in to look at the Indians, Gordon realized quickly that I was the one the bike was for and spoke to me directly. It was the first time I had experienced that in any of the Indian dealers in Western Washington. Gordon always treated me with respect, which as a woman motorcyclist is still hard to find in this day and age, and he always greeted me with a smile any time I dropped by.I drive 2.5 hours to have my bike serviced at ProCaliber. Honestly, a primary reason that I didn’t go to a shop closer to me was that Gordon always made the time go quickly as he bantered with me between helping other customers. Plus you can’t beat Miles in the Parts Department or Bryan the Indian mechanic. I know my son will also be sad to hear the news as it was because of Gordon that he bought his dream KTM (used) at ProCaliber. Gordon definitely has a special place in our family, and we will miss seeing him! Thanks, Gordon for always making us feel welcome and going above and beyond.
Pro Caliber Indian Motorcycle is awesome! They guys were very helpful and their show room is beautiful. I will be recommending my friends to them for any motorcycle needs.
Very knowledgeable and friendly staff. Gordon the sales rep for Indian did a wonderful job explaining the differences between all the models and advising the best bike for me. My next bike will again be purchased at Pro Caliber
Excellent sales staff. Very friendly, attentive, worked with me to get the deal I wanted for the bike I wanted. No pressure. Will recommend this dealership to friends and family.Thank you.
Great experience buying my new Indian Roadmaster at Pro Caliber Motorsports. Gordon took me 1:1 on a demo ride with two different Chieftains and I was hooked! Looking forward to a long relationship with these bikes and this shop. Likely Ill buy another bike from them in the future.
Gordon is the best. He is great to work with in sales and always helpful. I purchased my Chief from him with great follow up on every detail.
Excellent service, All staff was helpful but Gordon was great. Very easy to work and gets things done efficiently.
Pro Caliber has been the place I continue to go for my toys and parts. Their staff is always friendly and have always been able to help with any questions I have had. I will continue to be a happy customer with them.
Just bought my Indian Vintage from Gordon Low at Pro Caliber. He was awesome to deal with. As a woman rider I have dealt with my fair share of chauvinism. He from the start talked to me and not my husband the non-rider. Everyone at Pro Caliber so easy to deal with that I would highly recommend them to anyone looking for an Indian or other bike they carry.
Awesome experience with Mark. Easy financing. Great customer service. Got me in and done in just over an hour and personally delivered the bike the same day. Would recommend them to anyone.
Awesome showroom! Friendly and knowledgeable staff. All the accessories and toys one could ever want. I love this place!
I bought my Indian Scout Motorcycle from Gordon Low. Gordon was great. He accurately answered all of my questions and gave me no nonsense advise leading me to purchase an enjoyable ride. I have been able to accessorize my Indian with help from the Parts Manager Miles Mueller. The rest of the staff is also helpful. If ProCaliber doesnt have a part, accessory, mens or womens apparel, they will find it for you. They have periodic Demo Days where all models of Indian Motorcycles are available to test drive and they will even serve you a free barbeque.
Gordon Low and the rest of the crew at Pro Caliber treat you very well, I am so happy with my new Indian Chief....
Mark was very patient with my wife and I. He was informative and helpful. Great guy to do business with, no pressure at all.
Helpful staff, great selection. Paperwork went quickly and was on the road in no time! Thanks!
Great selection on various brands and models, both on and off road, with reasonable prices. Large parts and service department.
Excellent experience purchasing my new Indian Scout Sixty, Gordon took care of everything, felt totally relaxed from start to finish, no pressure whatsoever. Highly recommended, 100% satisfied!
Good people fair prices
The salesman Gordon was very knolagable about all the Indian motorcycles. Im extremely happy with my new Indian Scout. Thank you Pro Caliber Indian for the best buying expiriance ever. If your in the market for a new motorcycle, go see Gordon.
Pro Caliber Indian is great! It has a very welcome environment. Even when I visit the parts department located between the Indian and the rest of the dealership (selling Hondas, Suzukis, Kawasakis, etc.), and I enter through the Indian side, Im greeted within seconds of walking through the doors.When it comes to the sales floor, there are many models on the floor to see and sit on. They have a great balance of having the full spectrum of models while maintaining enough space to see them fully. When new models like the Springfield debut, there is one on the floor with knowledgeable sales people who are present to answer any questions I have.Regarding sales people, Gordon and his team are the best. They make sure that I am taken care of if I come in to buy parts, take test rides, or merely stop by to say hi. Gordon particularly stands out because he remembered my name the second time I came in the store and he greets me by name every couple of weeks when I stop by.Its a great dealership with great products and great people!
Nice showroom of Indians,The Salesman Mark is always very helpful.Luv the riders lounge too-Free Coffee !
Top notch sales and service (bravo zulu Gordon L ) thanks!
Wow... So happy! We bought a new Indian Roadmaster here and it was painless! We received excellent treatment, and cant say enough about how great our salesperson, Gordon Low was. So low key, conversational and knowledgeable!We were there on a very busy day & were still waited on in a very timely manner. An acceptable deal was made, our paperwork went to finance, and we were encouraged to hangout while he waited on the next customer. But anytime he left his desk, we were informed on the process & timing of what was happening next with us. Ive always said, communication is everything and this is what makes a customer happy!We live 120 miles away and traded in our 2 used bikes. Not being able to ride 2 bikes to Vancouver, Gordon himself came to our home to deliver the new bike & picked up the trade-ins!!! Sweeeeet! So happy with ProCaliber!So happy with this transaction, I cant say enough. For any future bike or parts Pro-Caliber has our business!Thank you!
Always have a great experience when I come to pro caliber! Staff is very knowledgeable and helpful!
Just flew in from ADK NY. Picking up my 2016 Indian Roadmaster. Cudos to Pro Caliber Motorsports for letting me ship my bike there. Gordon in sales picked me up at the airport in a hot Slingshot to welcome me to Portland. Paul and Bryan in service went over my bike so I could take right off on my Alaska/trans-Canada ride back to the ADK! And Haley is the bomb!
A very beautiful showroom with a great selection of Indian Motorcycles, Parts, Accessories and very friendly and helpful staff.
We had a great, no hassle, no pressure sales experience!LOVE the Indian Chieftan!
Super big and nice. A bit off the beaten path but worth the side trip.
Mike was instrumental in helping me acquire my new Africa Twin! He called me the minute one became available, so I didnt need to wait for months to get one.
Great service, knowledgeable staff. Great selection.
Great customer service and occasional demo rides.
Rob was super helpful explaining the options on the bikes I was looking at! Ill be hitting him up to buy a bike in a couple months.
I liked that dark horse bike could be a more awsome bike than that
Great sales team, had us in and out with our new Indian quickly!
Mark was very helpful and made my decision to buy an Indian very easy.
Very helpful, friendly and knowledgeable. I am glad I chose to purchase my Indian from pro Caliber
Beautiful bikes, beautiful showroom and fabulous friendly staff! What more can you ask for?
Nice place they got it all.
Great staff very friends amazing section of Indian motorcycles!
Mark McGill was very professional and such a great salesman
I stopped in to get a new battery for my Yamaha and decided to take another look at the Indian Chieftan. Gordon helped me through the process of trading in my bike, and I went home later that day with a smile on my face and a 2016 Indian Chieftan.
Thanks to Mark Mcgill for his knowledge and courtesy.
Gordons awesome he takes care of everyone!!
The salesman knows his bikes and was happy to answer all of my questions
Can you inform me if i can rental for same days to travel ..
Love my new Roadmaster.
Great dealership with helpful and friendly staff
Outstanding top to bottom.
Mark Mcgill is a great salesman !!!
Always friendly and personable!
AWESOME time
Awesome place
Excellent experience
Excellent treatment and very good machines .. !!