Kaylee was awesome!! Made me happy to part with my previous service and number that I’ve been here for years! She also was so helpful and kind with our experience really does a great job !!

Wonderful time glad to join the family thanks Kaylee M for the help

Jamaica was the only employee working because they were short staffed. She had three customers all at once and handled everyone as diligently as possible and was very friendly and professional. She did a great job.

Caylee at the Vestavia Hills store was spectacular!She helped out with a new phone purchase and new plan, saving my a lot of money! Also, she made it easy to understand my options. Thanks Caylee!!! You are awesome! So glad and happy!!

Ordered 2 linesNever received sim cards sent to wrong address. Called at least 5 times. Unable to help. Charged one month service 183.27 NEVER used ATT!!!

Please do yourself a favor and never step foot in the Vestavia store. One star is generous. It is obvious that the sales associate I encountered was a reflection of the store manager. They provide false information that takes customer service to correct. Communication is very minimal at best. If any communication does occur, the information is totally false as verifiable through customer service. All I wanted to do in October was to upgrade my phone. After two visits to the store and follow up emails to figure out what was going on I still don’t have a phone or a return call from the manager of the store. Maurice Johnson, sales associate, seems clueless and nothing he has told me throughout this entire nightmare has been helpful. He signed me up for a plan that he assure me would cost less. I was shocked to find that my bill increased by over $100. Although customer service was able to correctly adjust all lines on my account, I will still have to pay the prorated $50 for a plan I only needed if I were to successfully upgrade my phone. I emailed the store recently to let them know I filed a complaint with customer service and was able to correct the total mess they made to my account with customer service as well. Still, no one has reached out to me to show they value my business.I have been a loyal AT&T customer for many, many years. This experience made me seriously think about switching to a new carrier.***Thank you owner for referring me to someone who was supposed to help. This is how that went. I reached out to Bryan the same day, he emailed and asked me what happened. I copied and pasted my google review as a point of reference. I sent a follow up email several days later due to no additional response. I haven’t heard from the person I was referred to since the initial email. Less than 1 star should be an option for customer service as poor as this.

Had an awesome experience working with Kaylee and Maurice today. Both went out of their way to help me make some changes with my account that will help our family! Great team to work with.

Jay literally saved everything I needed when I had to get a new phone! I needed a new one for my remote work, and he was attentive to me every step of the way. He even helped me with customizing my phone’s setup. I couldn’t have had such an easy experience without him. 😊

Kaylee did a great job! She went out of her way to help a non-technical person and made it easy!

My experience at this location was great . Sales associate, Maurice Johnson was magnificent! He help me throughout my whole process of finding and purchasing a new phone. He had so much patience with me due to the fact that i was highly confused on what the best offer would be. He genuinely helped me out, his manager should be proud of his employee ! He was trained greatly well! Will most definitely come back!

Recently upgraded phones, which can be an aggravating process. It was made significantly easier by having Bailey’s help at this ATandT location. He clearly knows what he is doing and was knowledgeable and helpful. Highly recommend asking for Bailey in particular.

I will always return to the Vestavia AT&T store . Maurice Johnson is the best sales associate, very informative and helpful. He caters specifically to what you ask for and helps you get the best deal. The atmosphere is also very friendly! They have the best customer service and you will leave satisfied!

Jay was so amazing he definitely made me feel very comfortable and got the job done the right way! This was the best AT&T Store I’ll definitely give them a 10 out of 10

Jay was very helpful and knowledgeable. I had a bad experience with a rep at Sams Club but Jay made that bad situation into a memorable one. Maurice was also a very pleasant rep when I first arrived Jay was busy and Maurice acknowledged me at once.

As a customer that has been with AT&T since the first time I’ve had a phone, when I started to get a new plan and switch to FirstNet I was helped by a sales associate by the name of Maurice Johnson he broke everything down and made everything crystal clear and made the transition of switching plans soo easy that even after I switched plans till this day I call him and asked any type of questions pertaining to my line or just simply acquiring information that’s AT&T related and he helps me out every time. Outstanding customer service and He even goes above and beyond to make sure you know what you would getting into relating to any AT&T service.

Trading in my phone today and the Staff was EXTREMELY helpful. Very knowledgeable, friendly and personable! Couldn’t have asked for a better experience!

Jay helped me out through a tough phone situation and was able to do it quick! Definitely would recommend. Had a wonderful experience

I was a Verizon customer and unhappy at all the trouble I had with them . Went to the AT &T store these guys are great I explained all I had been through they set me up and explained everything they made sure before I walked out the door that I understood. Finally someone up front and good to the paying customer give them a chance if you need a new carrier. Thank you Maurice and Joey!!!!! Very Happy

Representative was never interested to talk about the plans and options to switch from another carrier to ATT.

Fantastic experience. Ordered phone Friday. Came In Monday. Took just few minutes to set up. Couldn’t be better. Also went over some extra discounts

I would like to take this opportunity Kaylee for being comforting and caring. I had a bad experience at the summit strode, I explained my concerns to Kaylee about the summit location and she took the time to fix the problem. Kaylee is an outstanding asset to your company. Thank you Kaylee!

Ali is really the most refreshing person to help you! Very special treat.ent of customers... Thank you Ali and Team!

Excellent customer service! Jay was very patient and thorough, and he took the time to address all my questions and concerns. I highly recommend this store!

Excellent customer service highly recommend

Jay was fabulous! Easy and painless to upgrade and add a line!

They helped us out so much even after closing! Great service at this store!

Shoutout to Jay for making this the best new phone activation and sale of my life!

Ask for Bailey ! He was very proficient and helpful during the experience. VERY professional, nice and he explained step step what was going on the whole time . My favorite location!

Jay was awesome, he got me set up quickly and fixed my problem.

Ask for Jay - couldn’t have had a better experience. Super nice family guy. Easy going, knows what he’s talking about, gets you in and out while accomplishing all your needs.

Vestavia AT and T store has never failed in help. Thanks Jay and Bailey.Cynthia Spruell

I had a great experience here today. Thanks to Kaylee for her help.

Great store, fast, knowledgeable service

They have a new customer for life. Jay was awesome!

Great experience with Kaylee very professional and helpful in my decision for a new phone

Jay was so patient with us and explained all that we needed!

Blake and Donald are so terrific!! Blake talked me through everything to help me decide on an upgraded phone, and then he was patient and kind as we waited for everything to upload and reset with the new phone. clean store, they open doors for everyone and they’re super nice. MY GO-TO FOR PHONES AND ACCESSORIES!!!

Jay was amazing! Patient and very helpful!!

Jay is the best! Took his time and took care of all of my issues!

Donald was the most professional and helpful associate I have ever encounteted at any AT&T store. He was multi tasking assisting or at a minimum greeting several customers at one time. He walked each customer to the door when finished servicing them. This will be my go to store in the future.

My family and I went today to purchase one phone but instead purchased 3. Our salesperson was Ali. He was more than professional;he went over and beyond making sure he helped provide everything we wanted for the best price. He also took extra time for my son to walk him through updates and navigating. The staff at this location was very inviting😄😄😄😄

Do yourself a favor and go to an AT&T Corporate store instead of an authorized retailer, and avoid this retailer like the plague. I would give zero stars if that was an option. I learned this the hard way after getting the run-around by the AT&T Authorized Retailer store in Vestavia for weeks. I have never been treated so badly by a business in my life. It started with a simple phone order. First, the distribution center sent the phone to an incorrect address of their own store (how does this even happen?). Once I figured out why my phone had not arrived after a week (I had to do all this work myself, since nobody at the store had a clue, nor did they seem willing to try and figure it out) I called the store to reorder. I was told they could not do this over the phone and I had to go into the store, which is very inconvenient. The next day I went into the store and reordered the phone...or so I thought. Another week went by, and I called the store to check on the status because I had heard nothing. I was told that they would check and call me back. By the end of the day the next day, I had not gotten a call, so I called again. I was promised by the manager that someone would call me within the next two hours. Not to my surprise, I heard nothing. I called again the next day and the manager was completely rude to me. He did finally promise (not that his word means anything) again that either he or my original salesperson would call me by the next day. Of course, I never heard anything. At this point, I called AT&T customer service to file a complaint. They told me that my phone had never even been reordered, although the manager swore it had been. Customer service told me to go only to a Corporate Store. I went to the one off Lakeshore at State Farm Parkway. They were nice and helpful and I got my phone and they got it set up in about 10 minutes. The day after I got my new phone, the Vestavia store finally called me back and said they were sorry it took so long, but they had lost my phone number! Are you kidding me? I called no fewer than five times and left my phone number every time and I assure you they knew my name by then so why couldnt they just look the phone number up? The moral to this store is do not go to the Vestavia store. They will care nothing about you. They care nothing about customers or service and I would be willing to bet that they are not on commission because I dont know how any of them could ever make a living treating people like that.

Excellent service! Helpful, thorough and personable staff! Great convenient location. Ali was professional, informative and really patient with all my questions! Will only go to Vestavia AT&T from now on!

This location was a breath of fresh air after zero-star experience at the AT&T store at Wildwood (off Lakeshore). Blake was both knowledgeable and efficient and had us in and out in 10 minutes flat. Ill definitely use this store again for any AT&T Wireless interactions.

Nice staff, very helpful

These comments are the reason I drove all the way from Calera! This is the ONLY AT&T STORE WITH VERY KNOWLEDGEABLE STAFF!! Been here multiple times, they are very helpful!

Jay is the best!

I feel at home here, the staff takes time with each customer and really appreciates the buying experience..

5 star service with Jay!

Ali is great! Service was spectacular and helpful! Transferred to a new phone with no problems. Thanks ALI!

I went to this location because of the other positive reviews; I love the staff! My old phone Began overheating, and I received great service in selecting a new phone and transferring over the data. I wont go anywhere else!!

THE ONLY STORE I GO TO! BEST SERVICE IN TOWN! WORTH THE DRIVE!

Manager Ali is very rude and not willing to help at all unless a sale is possible. Went in with a billing problem and was basically told it was my fault I got double debited/billed since I paid ahead of auto pay. I told him that was BS and he then said he was “done and couldn’t help me with my situation and to leave and not come back.” If this is customer service then I am the Virgin Mary. I’m about ready to bid AT&T adieu.

Great service. Ali and staff helped me several times in 2016 with the daunting task of transferring my senior mothers land service to a cell phone. Top notch customer service.

Please go by the AT&T store in Vestavia. Ask for Ali Morani to assist you! He was so patient and kind while trying to straighten out all my technical questions on all my devices and walked me through the actual steps!! THANK YOU ALI!!!

Blake was super nice and knowledgeable during my upgrade process. Would recommend.

Ali is great! The problem Im having are the products not working the way that they should. As much as I like the guys there, I may have to go with another carrier.

Had a nightmarish experience with the rude manager. Was forced to return because of a mistake he had made and had a wonderful experience with Brian, one of the staff. Manager could learn alot about customer service from his sales staff! I dont know the managers name because he NEVER INTRODUCED HIMSELF!

AWESOME EXPERIENCE, MUST ASK FOR ALI! All my data transfered to my new phone! No one else helped me at any other store to do it all for me! I will drive across the state for Ali! at the AT&T store in Vestavia hills in front of publix!

Great, prompt service. Employees are always helpful and friendly.

Most helpful salesperson I have ever had the pleasure of being assisted by! ask for Ali! - He will get your DIRECTV installed for $21.75! I got 4x recievers +HD +4k +Sunday ticket, +, +, + AWESOME EXPERIENCE - Do not know what the negative posts are about, maybe wrong location? never had to wait - EVER

Thanks Ali! Very quick! Fixed my messages problem! I highly recpmend this AT&T store!

They are really nice people I will say!

We invite everyone in the neighborhood to stop in and see our beautiful new store

These guys are superstars! Ask for Ali! He is GREATEST IN WORLD!

Poor customer service. Employees attitudes are awful!

Went in to get assistance changing account ownership for elderly in-laws as we were told this had to be done in person. . Nate was associate we were given. He didn’t listen to our needs, never looked up to speak with us was desrespectful to my father in law ( who is in his 80s) . Told us to leave, when I asked to speak with a supervisor Nate told me he didn’t have a boss. Been ATT customer for 20 years, will be leaving based solely on how Nate treated my father in law.

Very unhelpful, will never go back to this location. The girls looked at me like I was an idiot, Very rude. Called at and t support and they fixed it for me and were very patient. This store did not event try.

No concept of customer service. I will never step foot in this store again.

Ali is an Idiot!!! Returned I phone because it was broken, Ali said too bad, Refused to take it back and threw on hood!!! Lady friend was astounded by his actions, Never Never go back there again!!!

Great employees!

Positive positive positive things here

Place sucks, bought an i phone there that has problems and the little blonde haired girl there that assisted me was rude and was no help at all, I would definitely go somewhere else if I was you.

Thanks ALI or helping transfer all my DATA!

Cant say enough good things about Ali, this is the best AT&T store in the country

We came to upgrade my phone and the employees said 10 minutes and we waited 45 minutes without anyone coming to check on us or anything and their were 3 people yet the 2 people were helping the same person.... we left because of this rudeness. At other stores people help 2 people at once and the employees didnt even care when we left. They made us wait 45 minutes for nothing

Its was great.

Extremely helpful and personable staff.

AMAZING, ALI STAYED LATE!

Management at this place is non-existent. You will never be waited upon.

Tablet.... Yes back up and running! Thanks ALI!

Awesome very helpful

Moved All My Data From we

Great service

Extremely helpful

Must ask for Ali!

Ali Rocks!

VERY GOOD, ALI !!! THANK YOU, ALI!!!

Thank you, Ali! PLEASURE!