Account pin and Billing issue- Resolved with the help of Diego and customer rep. I highly recommend this store👍

Very helpful got us away from Verizon with good deals on our phones.

The staff was very friendly and helpful, the store was clean I felt comfortable being in there made my shopping very pleasant

The service there was great! Replaced the sim card in my sons phone. We were in and out in 15 minutes!I am sorry I do not remember the name of the young lady that helped us. She really did provide great customer service! Give that girl a brownie button from us please. :)

Just walked into the store the two women reps never even greeted me. They are sitting and talking with other customers NOT store related! Horrible customer service! Ridiculous!! Happy I’m leaving T-mobile!

Went into store ro upgrade phone, was put on a waitlist.As we were waiting others were also put on list. But when our time came. And she started to help us..she decided to help a newer person on waitlistWill never go to this store again!

The rep was really nice. Great 👍

Absolutely incompetent. First, they have a waiting list that means nothing. They took my information and asked me to wait outside of the store so I went back to my car. 40 minutes later I walk back in and they are helping customers on a walk in basis. Then the employee, who lacks knowledge on the devices, proceeded to tell me that my plan, under contract, is going to change without consent. Finally I had enough and walked out. T-Mobile should be embarrassed by this store and its employees.

Very friendly people

I waited so long for two simple questions

I went into the store, and as I was talking my mask slipped, Katrina asked me to put it back over my nose, I did, then it slipped again, she snapped at me to put it back, then when it was my turn she took the people behind me. How rude.

Put our name on the wait list. If you’re going to do this. Make sure your in line waiting. If not they will call your name and if your not in line, they will skip you. Then put your name at the end of the line. If you call and put your name down the send you a text message letting you know you’ll be next on line. Don’t wait for that. Just stand in line or will be skipped. I waited in line after all that time just to be skipped and wait even longer. Also they are not social distancing at all. Don’t go to this T-Mobile. Go change to a different service. Don’t waste your time or money.

$82 for 2 plastic clear cases for LG Velvet. Debating weather to exercise 14day cancel after being robbed that badly. No choice as no one has any and the phone simply slides out of your hand. Off to a bad start T MobileStore owner response???? Contact you? Why? Why dont you contact me...should I post a copy of the receipt..

Little bit of wait do to covid restrictions but other that service was great.

Worst costumer service ever

I have never had an issue with this store or its staff. Very helpful and always courteous. Great selection and very knowledgeable

I waited 36 minutes to buy a iPhone 11 and all they had a black.

The store personnel was too tier??, really knew her trade and was able to tell the pros an cons of each phone i was interested in......i settled on the LG LV60.

This store is the worst. We have been waiting for more then an hour. Giving up. This store is the worst waste of time.

Nice and fast service.

Great service!

Ivan did a really good job at helping my family of 5 get on a plan that we could afford. Fantastic staff and everyone was really friendly and helpful!! We all thank you so much 😊

Victor did a great job fixing my bill to be what it should have been

The staff there was extremely rude not helpful at all I took my business to another Sprint store and was treated much better, avoid this location! UPDATE: Against my better judgement I went back to this store now that its T-Mobile, well it hasnt changed actually its way worse. I purchased/upgraded two phones on January 3rd and to my horror 18 days later one of the phones is actually not be made anymore😲😲😲, instead of Sprint/T-Mobile letting me know I had to do the research myself and after 4 days on chats, hour plus waiting on hold to speak with Sprint/T-Mobile to finally tell me that Samsung wasnt making that particular phone anymore. I made an appointment for my husband to go there and they were pretty rude so I called the store and was told that the manager was in a meeting I asked to have the manager call me this was around 11 am well at 3pm no call from a manager I called them and told about the issues I was having and I want to return the phone case that was purchased for the now non-existent phone I was told that i had to return in within 14 days...WHAT! WAIT! You sold me a case for a phone that I pre ordered that you actually dont have any in stock and are not selling anymore and you wont take it back?! This location its buyer beware make sure you do your research on the phone you want make sure they actually have it!

Quick n easy

Been coming to the store for years and been with Sprint since 2001, and after my last phone purchase Im ready to give Sprint up. I was scammed into buying 3 phones when I had come in for only 1 phone. They told me if I purchased 2 or more phones, the phones would be free in the form of getting a credit for the billed amount. Well after 2 months and no credit I went back to store and was told the promotion had changed to gift cards, and that I should receive the gift cards in 30 days. Well 45 days later and no gift cards went back to store they gave me tracking numbers for gift cards and said they were coming. Well after another month and a half and no gift cards, I go back and they say that I should have been getting the credit instead of gift cards and to contact him Oscar if I didnt see the credit by October. Well Octobers bill came no credit and now Oscar is on Paternity leave. I called a couple of times between October and now and was told it get a callback that never happened. Well I went in there this past Wednesday to see what was going on and find out Oscar is at a different store and Daisy was now the manager. I was happy to hear that until Daisy pretty much told me there is nothing she could do for me but gave me a $52 credit and that Id have continue to pay the rest. So much more to the story, but to make a long story short fo not go here or even use sprint. The customer service has declined over the years and they dont care about their customers. This will not be the last time they hear from me about this incident. Going to try to file a class action against sprint. If anyone has been hoodwinked by sprint in this manner please respond so we can give Sprint what they deserve for false advertisement.

Was greeted and put on a guest list immediately, and thats as far as i got. Waited 45mins and had to leave, had other stuff to do. Good thing i dont need a new phone that bad. I think the issue is lack of personnel, if they added a couple of people i think it would go by a little faster.

Great service, friendly, always fast service.

Destiny was soooooo totally AWSOME!!!!!Graaaaaaaaaaaaate help. Really went the xtra 100 miles. 1,000 miles.

They help us out very nice been with Sprint for years

Jessica rosa was great help with everything i needed great attitude really professional real asset to ur company

Did what I needed

BEST SPRINT EVER. Sprint is the same wherever you go, but the employees make the store. Ivan helped us through some phone problems in such a helpful way it was insane!! Hope you get your bike up and running man!Shout out to coach DeAndre for talking with us the whole time and really being personable guy. Hence the coach in my review lol. Anyways all sprint stores could take a lesson from this one!

Dont go to this store. Dont swtich to Sprint. Horrible service. They promised to do the buy back from my last provider. After 3 months they havent send no payment to pay it off . They have promised that they escalated the problem but yet nothing. Wish I would never had switch.please dont ever go to Sprint

This store sold my husband an iPhone 8 with an international plan that assured us it would work in China where we live. NOT! When he got back to China and tried to unlock the phone so we could put in a Chinese SIM card they would not unlock the phone. I spent the better part of 3 weeks trying to get the phone unlocked from sprint. So in essence this branch sold us a bunch of horse manure and someone got a commission! When I called to complain to the manager he was rude and told me he knew how to manage his “team “ and didn’t need any help from me. He also did not take down my name or number. Folks these people do not care whether your device works or not they just want your money!!!

They are always on the job....

The worst company. 14 days warranty on new full price cell phones, are you kidding me? So my 3 weeks old phone breaks and i have to be without service for several days and look for where it can be repaired. Because the store have 0 liability if the phone fails. Shame on this store, shame on sprint. Anyone knows where i can to fill a formal complaint for this rip off $700 good for only 3 weeks cell phones?

Destiny josh and mikaela are the best so im trying to start a new business and they worked this account like no bodies business i have no money basically and they have worked this out thank you so much sprint store 928

I wanted to give this store the benefit of the doubt because they held a device for me, the plan was to add my wife to my account and switch to a shared data plan. After picking up the device I was told I couldnt change to a shared data plan until my contract ended (which was a lie), I was told that I could add her to my account with the exact same plan and itll only cost me an extra $60/month. I just got a bill for $360, nearly 3 times the amount I expected to pay! Sprint claims the fees are valid even though their sales rep lied to me. Ridiculous. I guess you cant trust anyone these days, all these carriers are the same.

This sprint store is the best in the high desert...love the Customer service

Horrible, terrible, offensively disgusting treatment. By Daisy especially! Ive been a loyal Sprint customer for many, many years. Im only in the Victorville area to help my mom. I had similar, actually worse treatment at this same store about a year ago. The acoustics in the store are almost as bad as the customer service. I could hear the other reps as loud as Daisy and the other customers were even louder. There should be more Sprint locations on this area. The only 2 ate almost next do l door to each other.

This place can get busy quickly. But the staff has always been courteous.

Excellent

I have an account with sprint for many years with 3 phones. recently my father went to buy (not upgrade) 2 phones at this store and Roger the sales Rep accessed my account w/o my authorization and renewed my contract for 2yrs. Ive been calling the mananger and left detailed message with the supervisor Gaby, however, he has not returned my call. I understand they have to meet a quota, but It is very unprofessional to bypass someones account.

Bad customer service experience. The girls there didnt even seem to care about my concerns with my bill. Very nonchalant about my situation and didnt bother to give me a business card for follow nor offered to help call the customer service line on my behalf. I did get a copy of my bill. Woohoo.

The customer service was horrible. The store manager was rude and dismissive. I went to asked about upgrading my phone and replacing my wife phone. The more interested in not being bothered rather than customer service. I asked if he would help me with the replacement of wife phone since we live 60 miles away from a sprint store. He told only if I was buying he could help. I was taken to another employee who explained further what they were not going to do. Recommend run far away from this store.

The most upsetting customer service, After talking to the customer service over a failed software update.they told me it was a simple manual upload and so I left my phone there, was told to come back in two hours and it should be done, so after 4 hours I come back too them just telling me that I would have to pay $75 because they would have to order another phone, they gave me some one elses work order receipt with the wrong name, so it looks like they didnt even look at my phone because they didnt want to tell me that they messed up and didnt have the correct work order. Im mad at myself for putting up with sprint for five years . I have to be on the phone with them for slow data and over charges all the time When I have unlimited data and talk and text. So long Sprint, I hope they lose more customers like me

Other than burglary attempts and dishonest customers? Better sales force than any other force in the market.

The hold staff is very unprofessional, negative energy, No Holiday Spiritunfriendly vibes when entering the store Its a very, very uncomfortable encounter here at this darn Bear Vally store;(The glares from their employees was one of my toughest tasks I had to deal with this year just to stand there and observe the unfriendliness rude environment. I requested to speak to the manger and after speaking to her now I comprehendvery well in regards to the poor attitudes at this store.Sprint late afternoon or evening team sucks badly Im not the one to categorize but unfortunately you should truly check for misdemeanors with these folks or try some other hiring myths before its to late you guys really need to look into who youre allowing to represent (THE SPRINT BRAND DEARLY)The employees on the late afternoon shift given me the impression ofvolunteers or community workers whos been on the clock well over 8 hrsand rather be somewhere else on the other hand they may feel underpaidand adapted to the mindset to take it out on their customers IDK

You get what you pay for. Terrible coverage. Brainless individuals providing mediocre service, both online and in person. Please save yourself the headache and hassle and go to another carrier.

I got my new 5 family plan. Got 3 FREE phones.. and now they are charging me for them.. When i clearlly asked the lady if they were gonna charge me for them and she said NO they are FREE!. They do that just so they can get their credit.. That is BS!!!

They lack customer service skills. Walked in and they didnt even bother to greet me. Or ask if I needed any help

They were very nice there and good service

Oscar the manager is terrific he goes beyond to help me out

The rep who helped us was adequate, as we were able to leave with phones. The store manager is a complete Jerk. Its no wonder the store has such a horrible rating. The store needs a complete overhaul.

Have a good service, de staff is nice.

Store was never able to help me. I tried for over a month to get them to replace *a single SIM card*. Ultimately, my problem was solved by calling Sprint and asking them to mail me a SIM card (ridiculous, right?).Heres the story - My old Sprint Phone broke, and I purchased a carrier unlocked Sprint-compatible phone from Motorola, a name brand company. The Sprint store, including *every* authorized Sprint reseller in the high desert was unable to activate my phone on an existing sprint line. Their awful CDMA (truly worse than GSM) network requires unique SIM cards per device and they are apparently iPhone and Android Specific. This store supposedly didnt have any Android SIM Cards for over a month.This seems absurd, and Im not sure if its a reflection at how terrible and lazy this store and its employees are -- or if its a reflection on how terrible Sprint is nationally. If I had a choice in the matter and didnt owe hundreds of dollars on my Sprint account at the moment (leased phones - a mistake I ownt make twice!) I would outright cancel my service and switch to either Project Fi, Verizon, or AT&T without a doubt.If youre reading this and youre a current Sprint Customer, Im sorry that both you and I made such a genuine mistake (after all, the sprint advertising isnt half bad!), but I hope you get to make the switch to better carrier soon. If youre a potential Sprint Customer...turn around and dont look back.

Nice & helpful employees.

Great place to get phones tablets

Good customer service but had to switch back to VERIZON Sprint phone service and data does not work in most area of Hesperia and oakhills never had a problem with VERIZON you get what you pay for

Reps do their job as best as their abilities permits them.

Pre ordered a galaxy s7 was told i would get vr goggles for free. I was there the day the phone came out, got my phone but one of the ladys in there told me they would call me qhen my goggles came in. I went to the store every day for a week, the same lady every day told me they would call me. After a week i went to a new person who actually looked up my account, then she tells me it was only while supplies lasted. That is complete bullshit, no whete on sprint websites was there anythimf about while supplies lasted not one of there store bodies not workers because no one actually works they justjust stand around doing absolutley nothing, worst customer sevice I ever had. I almost drove to the nearest verizon or att which ever was first and changed services. I have to much business with my current phone numbers to switch right now. I might just change anyway super mad about this.

Juan the ASM was very quick and helpful. And put on all the accessories I bought for my phones.

So I had a Galaxy S3 that my husband bought for me about 4 months ago. I bought myself an Iphone 5 to give my husband the S3. We both drove 60 miles to change our phones. The woman working were all rude except for one lady so i thought. I asked her to help us switch our phones she told me policies have changed and she wouldnt help me. She then told me in a smart tone to go to the other sprint store literally across the street. So i did and the man that helped me told me she lied to my face and no policies have changed. Also I went to this sprint store about a month ago to pay our bill while my husband was out of the state for military training. Another rude lady tried to tell me we owed them $480 when our bill is $150, so i had to let our phones shut off. Our next bill was very large because of the late fee.

Waiting 3 hours to replace a defective ipad that i paid fully a week ago and to replace it, i had to go through the process of refunding the whole money to my bank account that would take up to 7days, plus i had to pay a full price again for another ipad which was defective right out of the box at the store again. Now i am waiting for almost $1300 to be refunded to my bank account. I went and I bought another ipad from apple store itself with sprint simcard in it then went to the same sprint store to activate it but their system was down. Plus i just figured that they charged me $20 for the simcard to activate my phone which supposed to be for free according to other sprint stores customer service. One star is even too much for this store ZERo stars from me.

Worst customer service ever! Horrible company! You should be ashamed of how you treat customers!

I was on the phone with Sprint Customer Support for over an hour seeking a SIM card to activate my new Google Nexus 5. Apparently, NONE of the Sprint stores within 60 miles of Victorville have SIM cards. This includes stores in San Bernardino, Redlands and Loma Linda. All this is after waiting over a week for Sprint to send me a SIM because both Victorville stores did not have SIM cards. Why cell phone stores do not carry SIM cards is beyond my comprehension.On the other hand... T-Mobile has SIM cards at their Victorville and Hesperia stores. Furthermore, they can port my phone over from Sprint to T-Mobile in 24 hours ~ which is faster than the week it would take to receive a SIM from Sprint.

Completely helpful staff. Work with you to get the most of what you want

Worst customer service, very rude customer service rep. if she wasnt anything but awfullooks for everyway not to work and is slowwwwwwwwwww, any slower she would be moving in reverse

Sprint Sucks Ive been with Sprint for 20 years Im over them the representatives in the store just want to sell stuff they will tell you anything to get you to buy Or Lease their phones

Horrible service, I turned my phone in after my contract was over I had a Galaxy S5, and got sent to collections because the rep didnt follow the process and therefore I got sent to collections, it took me over 3mo to get this out of collections. I WILL NEVER GO BACK TO SPRINT!!!!!

Worst customer service experience!!

I got an account her3 the service was bad I return the phones after 2 days. 2 months later I get a bill of $1300 I call corporate they said this store never returned the phones making it look like I kept the phones!

Nice and friendly staff always helpful

Great customer service helpful staff Tiffany was awesome !!!

Worse customer service when my contract is done i am leaving sprint

Good location with unbeatable superior products and services

YOU REALLY NEED TO CHECK YOUR employees !!!!!!!! One of your staff almost got touched today trying to argue back and fourth with me I had to leave because I was about to throw hands !!!!!!

Extremely unorganized staff and procedures. This phone service shouldnt exist.

They answered all of our questions.

Extremely rude employees, I called to have a simple questions answered, but I was put on hold several times and when they finally came to the phone the girl who answered was very rude and wasnt knowledgeable about her products at all.Go to another store if at all possible.

Noone in there. not very clear in explaining why my bill was changed

Very profesional

Great store I needed help with my phone and they fixed my problem right away!

Didnt have the Pokemon Go info as advertised.

Sucks they no longer fix phones there

Did not help whatsoever

Good customer service

Good service!

False information false advertising bad sprint

Rude Sales associates with lack of product knowledge. No one wants to come from behind the desk and assist you. Not coming again.

Got tired of waiting

Great service

Horrible horrible customer service!!

Very poor service

Great deal

This store needs a training course on customer service. i will never go back there again. Even if i have to go down the hill to Orange County.

Rude, not helpful

ExcellentService