Picked this shop b/c it was associated with a Mercedes dealership, and suspected the work would be quality and done one time. After having my car for a month, they discovered one of the parts hadnt been ordered. I was told by the rental car company, THEY had been told it would be done on X day (Friday).I called Charles Barker Collision. It was not ready, but should be on Monday. On Monday, was told it would be ready on Tuesday. It was not. Called back Wednesday, but the agent was gone for the day. I asked to speak to someone that knew what was going on. I was very politely directed to the service manager. He told me that they had ordered the trim piece and it SHOULD be in the following day. It did not arrive on Thursday. Or on Friday.When I called on Monday, they did not know when it would arrive. I called back on Tuesday and asked if there was a courtesy car available or if my car could be assembled without the trim piece. I was told they could put the car together and use one of the old pieces. It was not ready by close of business on Wednesday, either.On Thursday they finally did call. This was the FIRST call I had ever received. The car was ready to be picked up. I went to get my car after work. Note: they close at 5 and I actually get off at 4. They are NOT open on the weekends, either. After paying my deductible and getting the repair paperwork, one of the managers walked me to my car. The ONLY THING MISSING was one. Small. External. Chrome. Beauty piece. On the grill. From 20 feet away, you can barely tell.Lastly, I know I was having a slow leak in 2 of my tires, so I thought they may be low when I picked the car up, but again ... Mercedes dealer, so I didnt worry. One my my tires was at 2 PSI, another at 17 and a 3rd was at 22. I guess quality work and customer service are dead.I will -NEVER- have Charles Barker Collision repair ANY vehicle I own. EVER.

Took my 2018 S63 in for some minor body work and it went very well. Fred was very helpful and provided great customer service. This was my first and hopefully my only visit with a body shop regarding this particular vehicle. However if ever I need to revisit, one would only hope it would be as good as the last.

These guys are ALWAYS knowledgeable and friendly. The service is relatively fast and efficient. They take good care of my vehicle here. Thanks!

Unbelievable customer service and Wayne is very compassionate and very helpful during a difficult situation!

Never been more disappointed by a body shop Ive used for years. Ive never had the kind of mistreatment that I received in the past month with them. So so so unequivocally unsatisfied.

Very professional and reliable staff. Will go above and beyond to ensure your vehicle meets your expectations. Will definitely recommend this establishment for your auto body repair.

I went to Charles Barker Collison for an insurance claim repair, the staff are friendly and helpful. They did a great job on the repairs to my Tacoma and I can not believe how fast they got it done. If you need body work done you need to check these guys out.

For the first time Very disappointed with the unprofessional Customer Service with this dealership. I went in with a low tire losing pressure rapidly. Service Advisor Shelby Wiley immediately asked me if I had wanted the tire patched. I informed her that I had recently purchased the tires and they should be under warranty and if they were not under warranty I purchased the Revolution Bundle Protection when I purchased the vehicle. Shelby stated that I still would have to pay for the mounting and balancing which was totally incorrect. Once my tire was replaced Shelby notified me that my vehicle had a leak in the front oil pan. She then went on to inform me that again I do not have any coverage for that job and I would need to make an appointment. The first available appointment was in 3 weeks. First of all the coverage on my vehicle covers the entire vehicle bumper to bumper and you would not keep my vehicle knowing that I have an oil leak. I would have never expected that type of service from such a Prestigious Dealership.

Flawless bodywork and unparalleled service but left me with a 2 tone paint job on the right side of my car.

Been going here for years. Now my teenagers are crashing the cars so back to CBs. They do really nice work, and their estimates wont send you into vapor lock.

Im very disappointed with the service I received with my vehicle. I brought it on the 7th due to being hit by another vehicle. It was supposed to be done on the 9th. I was told the vehicle would be done and it was not. On the 11th, I picked it up because they wanted to charge a storage fee. No one called me letting me know what the status of the part they were waiting on . My parents went on the 28th to ask about it and they said they had the part. They brought the car back and it was finally fixed. Im very disappointed with the customer service and will not be bringing my car back ever again.

Have used them twice now and they are courteous, kind and make your car look brand new. I can not even tell something happened and they clean the inside as well before you pick it up! The front desk staff is also highly efficient getting you in and out as quick as possible.

1st time having work done here. Quality work, quality customer service quick. Insurance company paid, idk about that area.

Great service and a USAA partner shop. First class job and quality work.

Shawn Woodruff the manager has given the key to a customers vehicle away to an unknown towing company. Now Customer has no key to their vehicle and Shawn says the company is not responsible. I also asked to speak to his superiors but he said there is no need to and hung up on me. Very rude!!!! I apologize for thinking your secretary was a man her voice is very Deep. Wish I could give zero stars.

Final product was perfect. Insuarance issues prevented fast quality delivery

Best shop in the 757 hands down my car came out looking better than ever amazing staff and they got my car out in a fast timely manner!!!! I would definitely recommend this shop.

Absolutely great service. Kept me informed the entire process and even checked on my satisfaction days after pickup..

Service was great. The receptionist was extremely helpful in a challenging situation. The repair work was done efficiently and effectively. No complaints. Charles Barker establishments are very customer centric. 5 car purchases made.

Had a little issue after picking car up. However the manager had it corrected and apologize for the inconvenience. I would recommend them for any body work you need done.

My father had to get his window fixed( small corner window on the back passenger side) and what was expected to take a couple of hours only took about 30 minutes!. My dad was super happy with how quick and helpful everything and everyone was.He was originally stressed about his window being broken but left super happy!

Do not take your car to this body shop! Either theyre out to save the insurance company money on repairs or cut corners to make max profits at the customers expense. They had my car 3 days past the estimated repair date so Im thinking theyre really taking their time to make my car right again. Wrong!!! In many ways my car looked worse then it did before it went to the shop! When I picked up the car the front chrome grill was pushed in on one side which was caused by the shop not installing correctly. The front sensors were not lined up correctly with the bumper and the paint job didnt even begin to match any part of the car except the rear bumper with they also painted. When I asked why (Paint Job) they replied that the insurance company doesnt pay them to match paint or make sure your car is returned to pre-accident condition. I than called Allstate and asked them why they wouldnt allow the body shop to paint match my bumpers they replied we pay them whatever it takes to fix your car back the way it was before the accident. Its their job to send in a supplement. So when dealing with this shop please dont get your hopes up because Quality Assurance is nonexistent and they could care less about customer satisfaction. You would be happier going to Home Depot, buy and paint your vehicle yourself with house paint than go through what they are doing to me. 80K down the drain!

Fast and friendly service. Receptionist made it easy to check in and the process for the estimate was hassle-free. Workmanship is unnoticeable--like the damage to my vehicle never happened. Great place.

Charles Barker Collision painted my Benz and gave me a 2020 Benz loaner for the 2 days I was without my vehicle!! I love Charles Barker and Charles Barker Collision

They painted the entire left side of my 14 ES350 and did a pretty decent job. Yet, they neglected the dirt inside the fuel cap door before applying a clear coat, and sealed in black grime onto a pearl white paint job.Also, someone managed to damage the seat covering of the drivers seat and neglected to notify me. My wife discovered it when the vehicle was picked up. After dodging my phone calls, I was forced to travel from the peninsula several times to deal with this matter. The manager eventually ordered a brand new seat covering, yet it took nearly four months to receive it and have it installed.I chose this location over other collision shops in the area because it was affiliated with Charles Barker; like the Lexus dealership where I purchased the vehicle. Not as pleasant of an experience as the local Lexus service department in NNews.

Johnny Baz was vary professional& quick....Thanks

Customer service was terrible. My car was in for 16 days on a repair I was told would take 11. Customer service was not forthcoming with the information about the delay. And when I received my car back, the blind spot monitoring and cross traffic warning had not been reprogrammed as required, necessitating a trip to the dealer. I also have to return as a step plate for the rear bumper had not been received and I lost a vacation day waiting to be told that was the holdup!On the plus side, the body work seems fine.

I was rear-ended and required a new bumper. This garage went above and beyond taking care of my car. Not only did they replace my bumper, which looks great, but they also washed the entire car and detailed the inside for me. When I picked my car up, it was like getting in a brand new car. I would definitely recommend this garage for your vehicle repairs.

Hands down the worst service Ive ever received. Brought in my Mercedes CLS 450 due to a hit and run leaving a dent on the passenger side. They initially said it would take 5 days. It turned into about 3 weeks, of which I repeatedly had to call to receive any update as to why the repair was so delayed.I was told it was ready and went in to pick it up, saw microscratches all over the car from improper washing, and multiple deep scratches that were not there before it was brought in.When I asked about it and how it was washed, I was told that it was run through an automatic wash by Fred, a manager at the center. Black cars do not go through automatic washes without damage.Whatever happened, the car received scratches that I have now had to go through a different servicer to have repaired because this center is run by cheap, incompetent managers who seem to not know how to run a service center.If you have a car that you actually care about, avoid this place like the plague.

Replaced the bumper on my car and did an amazing job. Looks Brand new!

The people were super sweet and they got things done right away didnt have to wait long

I was involved in a hit and run at a local mall that after my estimate with Charles Barker was going to cost roughly 1300$. At first I thought about just fixing everything myself to try and cut down on the out of pocket money but USAA and Charles Barker assured me that it would take roughly 3 days to fix and my deductible would only be 200$ so I agreed to the repairs.I called a few days prior to my apt to make sure all my parts that were ordered were already received so that they would not be waiting on anything else once I brought my truck to them. After the first day I received a call from Lara saying that other parts needed to be ordered after breaking my truck down and it would be a few more days to get everything back together than was originally planned. This had me a little frustrated as I was paying for part of my liability coverage on the rental car I had and a few more days wouldve in the end cost me another 100$. I called again and spoke to Lara and explained my frustration, she did everything she could to get my truck back on time with all the new parts I was suppose to have replaced and even stayed past closing time to get it finished. Her exact words were, we arent leaving here today until you get your truck back. I know Lara, Aaron, the guy in the body shop fixing my truck and one or two other people stayed late that night specifically for my truck. Everyone else was gone and the doors were locked. That was the reason I gave the 5th star on this review. Theres always opportunities for someone to give you the run-around when it comes to automotive repairs and with this situation it easily couldve gone either way. In the end Im happy with the way my truck turned out and will do business with this Collision center again if need be.Thanks- Brandon

So far so good! Ill update after the repairs are done in Jan 2018

Warning! Stay AwayI recently took my vehicle their for small rear end accident with no frame damage at all, and their parts did not line up at all, the trunk has to be slammed down, overspray on many places. Oh, forget about cleanup, body filler dust in all the jambs on rear doors and trunk lid, looks like they wiped car down with a dirty rag, I had to immediately wash and detail whole vehicle. Id actually give it less than 1 star.

On time and friendly

The best place to get your car worked on.

I am very happy with the work you guys did on my car, I cannot tell it was ever damaged!!!

Awful experience. Tried to get my car repaired here, but the person I was assigned was so bad, he dropped the ball multiple times. Didnt email me the insurance estimate. Then, when he did, he got it wrong and applied the wrong deductible to the repair. Then, when we finally got that straightened out, and it came time to schedule the repair, he wouldnt call me back to schedule it. It took 2 weeks and 4 phone calls before I finally reached him. By then, I had been working with him on this repair for over a month. And by then, it was too late...he couldnt schedule my repair in time because Im moving to another state in a few weeks, and the shop had no openings. I had told him in the beginning what my time frame was for the move. Now, I have to start from scratch and transfer my claim to a different shop in a different state, and hope all goes well with my insurance company. When I talked with the manager, he didnt seem to care. He kept putting me on hold to talk to someone...sounded like he was talking to the person who had messed everything up in the first place. Poor service like this makes me very angry. Frankly, their bad service surprised me, because I always get fantastic service from Charles Barker Lexus Service...I guess the collision center is different.

They kidnapped my car and U.S.A.A. aided them. NEVER AGAIN. I LEARNED THE HARD WAY. STAY AWAY!!!!

Shawn and his guys are always professional

Your car will look brand new when fixed.!!!

Good, friendly service.

This body shop is the best of the best.

Service was terrible....I had repair work for my vehicle that was suppose to be a 10 day job....turned into a month job....did not communicate well with my insurance company...took a week to fax paperwork to them to get and inspector to look at supplementary damages looked at...ordered wrong parts...slow process on expediting repair...very frustrating to be car less for a month...waiting on ppl to do their job...then after the job is done....I have to return back to have them to complete the work because the job was half ass done

The verdict is still out.

Malfunction light on!