We had an amazing experience while purchasing our new vehicles. Esteban and Aali were very professional and knowledgeable. They worked with us well past closing to get our deals done. We definitely will continue to buy in the future.

I am very impressed with the sales and service here. I wasnt pressured into anything extra that i didnt want nor did I catch any runaround on trying to get me into a different vehicle or I have to talk to a higher-up. There was absolutely zero pressure throughout the entire process. Diamond was extremely helpful with all of my finance questions and I spent roughly 2 hours altogether (about 45 minutes of that was my fault). Pro tip: customer/guest parking is in-between the Jaguar and VW building unlike what GPS would have you believe.

Esteban Ruiz is an outstanding representative of checkered flag! Highly recommended.FastEfficientGood personalityA++ would buy again

We had a scheduled service appointment for state inspection, oil change and tire balancing - when we got there they told us our car would not be ready for 2-3 days - WHAT! They told us they were like 30 cars behind! They should have called us to see if we wanted to reschedule or wait the 3 days.

I had a great experience purchasing my E-Pace from Mika. She was on-time for my appointment, knew the background of every car I test drove as well as all of the features. She made buying my first Jaguar a great experience. I am so pleased with how smoothly my car buying experience was.

I had a scheduled maintenance service with Shaq. He was extremely helpful and thoroughly explained the entire process. He informed me of my car’s status throughout the day. The entire experience was exactly was beyond my expectations as I’ve had previous horrible experiences with the service department. A+!!

My 2015 Jaguar XF has been there is August 19th. Guess what it’s still there! I have been paying for a rental car since July 7th because that’s when my car start to have a problem, but the first available appointment wasn’t until August 19th. Fast foward to now, I have to constantly text for updates. Sometimes my rep gets back the same day and other times he will get back days later. I have been on a list for a loaner since August 19th yet I still don’t have one but my car is still there. The newest issue is once we put the car back together some of the control modules would not re-initialize, we are waiting for Jaguar to assist. I’m confused are you not a Jaguar dealership with certified Technicians? However I’m still paying for a rental car and have no date as to when my car will be ready. Well my wife wanted the new Jaguar F-pace but after this interaction I’m definitely will have to reconsider.Update. Went to the dealership 9/13 and was told the same story awaiting communication back from Jaguar Headquarters. I was told I was next on the list for a loaner and would have one on 9/14. No call or text from my Service Agent with an update as usual. I text and the story is 3 loaners came back and they each had an issue. One was involved in a collison on the way back to the dealership, the other one was due maintanence so its will have to go in the shop and the third one has nails in the tire. Ok so how many days does it take to put a new tire on the rim of a vehicle? Im still without my car or a loaner and today is Wednesday 9/15.

$3,017 This is the bill I got 3days after purchasing a car of $46,000 2018 Range Rover Velar from this dealership and drove it to Atlanta Georgia,I called them and all I got was they could only pay $250 because they only cover 300miles on the car.. now this is supposed to be a fully inspected car from a Range rover dealership selling a 2018 range rover to me as is...the range rover dealership in Atlanta even contacted them to see what they could do because this is less than a week old car ...plus as I type this today 08/11/2021 I am still yet to receive my TAG since April 2021 because my state said they havent received anything from them meaning my taxes have not been paid to my state Georgia, all they have beensend me is temporaryTag 3 times andeventhe 3rd one is expiredand cantevendrive to work had 2 order Uber after payingmy car note andinsurance...the only person that have communicated with me is lyesley the finance lady and the worst ever SALESMAN is HUNTER the sale guy that sold me the car which I put down a $10,000....Land Rover need to cut out this dealership and avoid them if u can thanks...

Ok so I rented a Nissan Murano for a trip for the 4th of July and I loved it so, I told myself after I returned it Im going to purchase one. I went looking online right then and there and started searching. I finally found one that I liked and was in the price range I got pre-approved for so I pressed interest on it. And the next day a nice car salesman name Aran Benjamin called me and we set up an appt. I couldnt keep that appt so I made another which was today. Just from the conversation on the phone I knew I was going to buy this SUV from him. When I arrived he made my Husband and I feel like we were at home off gate. Aran is one the best car salesman I ever came across. We laughed and joked around but he still was working and I wasnt in the the dealership that long. Cause we all know how long it can take to buy a car. If I ever need to purchase another vehicle I know where to go. Checkered Flag Jacquar yall need to make sure you keep Aran on your team. Cause hes amazing

Service: I have been rescheduled 4 times since May 18th for engine rumbling/growling. I am now being told that they are booked out until September. It is July 9th.I was told that if/when my Discovery breaks down, they recommend having it towed in for emergency repairs.

Great service so far.

The only good experience we encountered was honesty from our car salesman Estevan. I hope I spelled his name correctly. At the end of the day we did not purchase, because the appraisal guy tried to lowball us on our trade in vehicle. My vehicle GMC Acadia through Kelly Bluebook is worth at least 27,000 and he wanted to give me 22,000 roughly for it and plan to sell it for 33,000. I know this because they disclosed it on the paperwork. My car is in great condition. On top of that he said because of tires, no sir my tires were new from GMC and have warranty. My entire car has a lifetime warranty. I will not recommend business to this place because of how the appraisal guy will lowball you.

Ordered a logo kit through this dealer, jumping cat with lettering . When it arrived the template was bent and two of the letters were dislodged. The protective cover for the adhesive backing was loose and the adhesive was dry and not tacky at all. The set looks like something that should have been thrown away. Instead they sold it online for $80. Not the kind of quality or attention to detail I would want to trust my luxury vehicle purchase with.

Shout out to Esteban for finding me a awesome vehicle...Thanks so much!!!💪💪💪

Pleasant experience with Johnnie this morning, hes trying to help meet all of my needs

Great service, great crew!Esteban is the man!

When I first initially called the lady who answered the phone was nice and pleasant and was able to transfer me to the department that I needed which was the Jaguar Services. Once I was transferred I explained to the guy that I was calling to schedule an appointment and immediately told him that I tried to do it online however, the options that I was looking for were not up there and I rather call to make sure I had things RIGHT. The guy asked me had I ever been there before and I told him no.. Under his breath he says Oh Jesus, (which I didnt know we were in church) okay well we have to create a profile for you. My first thought was to provide him some customer service skills real quick and continue on with it but instead I just hung up the phone versus allowing him to control my first initial thoughts which wasnt pleasant at all. For one: If youre not willing to help or direct a customer to where they need to be in a professional manner then DONT GO IN TO WORK your job is to help people and make sure they get on their way. Two: If you dont feel like doing the work or if its a hassle dont take it out on the customer when all the customer did was call for assistance! AGAIN, youre there to help (so I thought) matter of fact thats what youre there for!!! It sucks because now it feels very unwelcoming to even drive almost an hour to go up there and their the only Jaguar dealership in this area. So far not a good experience very uninviting... Hopefully itll be better when I take my car in for servicing. DO and BE BETTER!

I had an awesome experience at Land Rover Virginia Beach. Thomas was my salesperson. There was no haggling at all and he wasnt pushy. He has lots of knowledge which was very helpful in me making my decision. I would definitely use Thomas again for my next purchase. I am very pleased with my overall experience and purchase.

Was having issues with my cooling system where my tank kept on using excessive amounts of antifreeze and causing multiple fault codes. Sat down with the manager Ashley who explained to me in detail what was happening with my supercharger. I really appreciate her taking the time to do that, you don’t receive this level of personal interaction at other dealerships. My service representative Johnnie went out of his way to get me a loaner car so my appointment would not be missed. The Checkered Flag staff once again lived up to their higher standards of service and customer treatment. Thanks to Ashley and Johnnie I’m back on the road.During these times of constantly having to adapt and overcome; it is very refreshing to know that COVID did not impact the Checkered Flag family’s ability to deliver the same quality A+ service. Thank you for keeping us running and allowing essential workers to keep getting to work in keeping our country safe.Had my car serviced and repaired at the brand new Checkered Flag facility. Awesome door to door service with an effortless loaner vehicle process. Belen and Kim rolled out the red carpet and despite having to alternate days, my experience was still flawless! They always kept me up to date with the status of the car and recommendations. It is very refreshing to conduct business with an honest establishments. My cat’s claws are sharper than ever and it purrs loud and clear. They did a fabulous job detailing the interior.Belen, Kim, and Ashley Hunt are three of Checkered Flag’s best!

Had a great experience at Checkered Flag Audi/Jaguar with Mike Lupia. He worked hard to make sure we found the vehicle we wanted at the right price and even went out of his way to fix a small problem after we took delivery of the vehicle. Highly recommended!

I am enjoying my jag. Mr. Bob did a wonderful job getting the car I was looking for. It took a couple of trips from North Carolina before I said yes to my dream car. I would recommend others to come to meet Mr. Robert Smith. Thanks so much. Ruth

BOB SMITH is the best sales person I have ever dealt with in any industry. His professionalism, his promptness in replying to my every question, his patience, his demeanor, and upbeat personality made my buying experience otherworldly! BOB knows this product inside out.The service team at every level is respectful and highly professional. I would recommend anyone considering a Jaguar or Porsche to seek out BOB. This my third time buying from him.

My husband and I came to look at the SUV Jag. WE test drove the car, awesome automobile. I must say Mr. Robert Smith wasnt pushy neither did he have that attitude of trying too get you to hurry up and make a decision to buy. Bob took the time to educate us on buying our dream car. This man has my business for our next car. I will inform all of my friends to ask for him. This was a very pleasant visit. Thank you Bob for your kind smile and warm heart. What a pleasure.

Great experience! Our salesman, Bob Smith was wonderful! He made us feel very comfortable while we went through our purchasing process! We certainly will refer our friends to this dealership that appeared to be well managed and to our salesman, Bob! Also a great atmosphere!

Bob Smith sold me my very first car in my name!!! I would recommend him to ALL family and friends! I was able to call my first car a Jaguar!! This place is great!! Super great customer service!! Smooth process!!

My salesman Brody F was great. From the moment we walked into the dealership he was friendly, open and honest. He even let us know he was somewhat new but that never stopped him from getting any information or answers that we needed. He made our car buying purchase so easy and hassle free. Highly recommend Jaguar Virginia Beach as your next dealership. Also continue to hire amazing folks like Brody F.

For many years, Ive dreaded the car purchasing process. But that all changed when I met Bob Smith at the Checkered Flag dealership in Virginia Beach, Va. He made my new car buying experience awesome!Patience, courteous, and professional is what describes Mr. Smith. He is truly an asset to the Checkered Flag sales team. Thanks Bob, for a memorable experience....for all the right reasons.

Robert Bob Smith was EXCELLENT!! I was determined to get a JAGUAR no matter what and he was able to accommodate everything I wanted in my car. My husband and I will definitely be back for future purchases from Bob!!!! A truly GREAT experience!!!!!!

A Great dealership!!! Our salesman David R. worked with us until we found the perfect car. It took a lot of searching for exactly what we wanted but he got it for us. He made the entire process very easy. I would highly recommend him and jaguar.

I just want to thank Bob Smith for his professionalism throughout my entire experience. He introduced himself weeks ago and gave me a card. Not expecting that I would need him so soon but I did. He listened to understand my needs and went to work to make it happen. His consistent communication and timely follow up made me feel important. Almost as if I were his only customer. I have been and will continue to be a loyal Checkered Flag (Jaguar) owner. Thanks Bob and Staff!

Our salesman Bob Smith was phenomenal! He saved the deal and the level of commitment that he displays to his customers will ensure our continued loyalty with Jaguar of Virginia Beach. Thanks Bob! You are an inspiration and a rare find in the car buying process! Coming in Friday night on your day off to make sure our new car was ready for delivery was more than expected!!!

Tommy was AWESOME and helped me choose my new car. My best car buying experience yet! I got the new Jag F-Pace and LOVE it!

Ive had two completely different experiences here. My first time about a year ago was terrible. The sales associate was very rude and abrupt with me. The second time around was definitely a 5 star experience. Hunter the associate was greatly accommodating. The showroom has a funny smell though.

I must start by saying that I never thought I would ever own a Jaguar because I was looking for a model that had specific features. After approximately six months of researching, I was alerted to a possible car coming in. Duncan Parker took car of me and I am still impressed with his professionalism. Duncan, if you ever read this, just know that I still have the car and havent traded it in (like I usually do)! Thanks Duncan!

Belin is amazing in service. Very thorough and professional.

Had a great experience at Jaguar Virginia Beach with 2 Expert Specialists in Sami and Brad to help me with buying my brand new Jaguar! Asking for either one of these gentlemen when going in to look for a new vehicle with definitely end in a pleasurable experience! Great place, atmosphere, and staff. Thanks for everything and look forward to more business with you guys!

I have to give it up to Thomas Suggs at Checkered Flag Jaguar of Virginia Beach. He was extremely professional and dedicated to finding me the car of my dreams. If you are in the market for a car, I highly recommend Tommy.

Thomas Suggs & Checkered Flag JaguarI just wanted to take a minute and rate my recent experience at CF Jaguar. I gave Thomas and CF 5 stars and would have given more! This was a very smooth process from beginning to end. More specifically, I would give high praise to my salesman, Thomas Suggs! Not only was he down to earth and extremely genuine, but also a true professional. My wife and I walked into CF Saturday with the intent on buying her an AUDI, the more time we spent talking with Thomas about what she wanted and the time he took to pull all the Q5s side by side for her to look at to pick what she liked. The knowledge and experience in the vehicles was far superior to that of the salesman that I have encountered in the past. His approach is relaxed and there was no pressure from him at all. Due to the experience we were having and the fact that a few Jaguars caught my eye, we talked it over and decided to trade my car in for a new car for myself! My wife and I came up with a price point we wanted to meet and Thomas made it happen! He even found a better car for me than we originally looked at for a better price in the color I wanted! They closed at 7 and the team stayed hours after to finish the deal for us. I would like to also say thanks to the Sales Manager Michael Wood. He worked the deal out for us to stay in our original budget.

Very disappointed in the service received. High pressure up sell was so unprofessional. I know how much a tire costs. Had to wait over 4 hours to pick up vehicle. Was supposed to come up tow package and didnt. Dealer had vehicle for over a week and never was installed. I thought I would receive some type of instruction on all the features and technology vehicle comes with. Nope. Given keys and adios. One would figure your brand new Jaguar would be washed and ready to go. Nope, rained night before pick up and they didnt ever wash it down during the 4 hours I was just waiting. Thank god, I will be utilizing the local Dealer in Norva. At least with my previous BMW and Benz vehicles I was provided training on how to operate the car.

Welcomed with open arms, thank you for everything, Mr. Ron T.!! Service was wonderful, along with everything else there; my experience was exceptional, to say the least. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟Ten stars for making my dream come to life.And kudos to Mrs. Karla! I, of course, could not have done it without you either.

Our service Advisor, Michael Adeleke sets the bar high in Customer Service. Few things needed to be done to our 2011 Jaguar and he presented each item and quoted the price. I was very pleased with the service received and the professionalism displayed by him. I would easily take any of our vehicles to this place, I just love feeling good about the service received. A+ place and full of integrity!!! Kudos to the Technicians working behind the scenes, you guys ROCK and make these reviews true. Thank you for doing a great job!!!

I walked the lot looking for a XJ R 2019 model and i did not see one. Went inside the showroom and still did not see one. No salesperson approached me. Walked to the back (left side of the building) and saw more Jaguars waiting to be serviced than ones to be sold. After all that, I am rethinking my choice of a car. Me experience was not good.

I had by far the most amazing car buying experience here. Hunter/Salesmanager helped get me approved on a G37 sedan. This was just what I was looking for at the right price. I highly recommend anyone in the market looking for a car to buy here.

I recently purchased a vehicle at Virginia Beach Jaguar and worked with Thomas Suggs. Overall, the experience was wonderful. Thomas made the entire process pleasant and painless. He was extremely professional and knowledgeable. I look forward to working with Virginia Beach Jaguar for future purchases.

The Customer Service is the best.. everybody knows my name and I never had to deal with them.. Cant speak for other locations but Micheal is the best service agent ever..

Class A from the beginning to the end. If you are ever in the market for a vehicle, please ask for Bob Smith. You will not be disappointed!

I was looking for a Nissan Murano as a gift to my mom and found it on their website. Requested to look and test drive it. Hunter Nolan contacted and scheduled me through email and text. Checked it out the next evening and made the purchase. Hunter is very informative, polite, and down to earth person. I had a very pleasant experience and no type of pressure at all with him. He also provided me a very nice bow to borrow for the vehicle when I delivered it. Thanks much for that!I highly recommend him, if you find a vehicle that you are interested in. He will take care of you throughout the whole process!Lito

Excellent serviCe and product. Cost? What do you expect? You get what you paid for which is more than some other places.

We experienced great cusome service. Our salesman Robert Smith was extremely professional and knowledgeable. We really enjoyed our experience.

New building with friendly service

Awesome service!

Bob Smith and I have been neighbors for over twelve years and he has now become my sales agent. I reached out to Bob letting him know that I was in the market of purchasing another vehicle he gave me his business card and told me to come and see him. I was highly impressed with his knowledge of all the vehicles and how he helped me choose a vehicle that suited my needs. I must say that I wasn’t looking for a high end vehicle but he made me feel as though I was one who had millions of dollars and that I could purchase anyone if I desired. I purchased a 2014 Hyundai Genesis and I must say that this car made me feel as though it was one of the high end vehicles. Thank you Bob for your support with this purchase and checkered flag for employing a man such as this one. You have a guarantee from me that I will promote your business to my family, friends, and colleagues that they may experience the professionalism of a great salesman and the quality of vehicles that’s on your lot.

Came in looking for the FPace, I spent about 15 minutes walking the lot and another n the showroom, not once was I greeted or even looked at for that matter... Not a good experience for me, Ill take my cash elsewhere

The whole experience was professional from start to finish. Michael wood went above and beyond to get me the best deal possible and tommy Suggs made sure my delivery experience was perfect. Thanks JAGUAR OF VA BEACH!!

It was excellent with top Notch service from Bob! First class all the way

This is my second time around with the Jaguar team, and as before I received the highest quality service and professionalism. I recommend this dealership to all looking for their dream JAG!!!

Wonderful customer service and attention to what we were seeking in our new car! I highly recommend Bob Smith at the Checkered Flag dealership.

Brian Crist was especially helpful in my car purchase. He even came to my house to pick me up to complete the sale when I was without a ride. Really appreciated!

I came in with no intention to purchase a Jaguar.. My fiancée and Bob Smith, convinced me to get a new car.. I first drove the 2017,,Jaguar XE,, came back next day,, purchased 2016-XJL..Im so happy..it was my first new car...!!! Mrs.Tina & Darlene where very helpful..

Sami has been an absolute pleasure to work with he has helped me in a very difficult time and I will recommend him to my friends and associates great job !!

David Rasberry hooked me up with a pre-owned Grand Cherokee last week. Super quick with the entire process and genuinely cared about my time. You dont see that at dealerships, ever. He modeled a customer first approach in selling cars and I couldnt be more appreciative.

Like to thank Bob Smith, pleasant understanding,, professional Salesperson..great asset to Checkered Flag..I will recommend him to friends..love my new Jaguar-FPACE...Car was ready when I showed up..

Got my car from here.... The team here needs serious help.. No one is in charge... They are scared to make final decisions and lack integrity... It seems to me that all decisions in ref to negotiations business matters are not handled on site?. You would think they would have to call the head of the mafia to get permission and approvals...

Very helpful and timely.

It was wonderful. Everyone is very friendly.

Im a owner of a XJL and I have to say, that everything about this place is a RIP off. Service is terrible and corporate need to get involved for this location.I have taken my car for maintenance twice and both times my car came out worst than it went in. DO NOT GO HERE. YOUR TIME AND MONEY WILL BE WASTED.

Great service! Awesome staff!!

Hunter and John were great. Car came out of detail looking like a million bucks.

The moment I walked into the Jaguar Virginia Beach, I was greeted by salesman Thomas Suggs. I felt a little intimidated by all the luxury cars, but Thomas made me feel right at home. I told him about the 2012 Camaro I had saw on the website and he quickly drove it up and let me test drive this awesome ride. I had my wife and kids in tow, and it was near closing time. We didnt feel rushed and they got us in and out in record time. A truly professional staff and I would recommend anyone who wants a fantastic car buying experience to purchase a car from Jaguar Virginia Beach!! Thanks Thomas & Karla!!

Enjoyed the experience of Bob, Tina, an Carla. They were all helpful

I had spent almost a year looking at the F-Pace online. I even signed up to come into the dealership but I chickened out. I continued to read the reviews and admire the car online. I came in on a Sunday when the dealership was closed and walked around and took a look at a couple of them. But I was still on the fence about buying one. On Monday, January 22, 2018 we were told the government was shutting down and we were going to be furloughed. So I went to lunch with a friend and when we were finished I said, Lets go look at the Jaguars! She said okay. So we arrived at the dealership and started looking around. We were only on the lot, maybe a minute, and Bob greeted us. We told him that we were looking at the F-Pace, so he said, okay, Ill go and open it up for you. He opened up the car and began explaining everything to me. He started at the trunk area, moved to under the hood, and then to the inside of the car. Immediately upon stepping into the vehicle he began breaking everything down. From the floor mats, the back seats, the heated steering wheel, and the touch panel. He told us to hop in and we drove over to the lot where the other cars were on overflow. He began showing me the difference between the 4 Cyl Turbo and the 35T 6 Cyl. He showed me all of the different colors on the lot. I immediately saw the green one. He stated it was British Racing Green. He said lets go over and get the keys and I will show you the difference between the two. He took the time to explain that vehicle as well. We took it for a drive and that was all she wrote. I knew I had to have that car. It was even more than what I dreamed of. Bobs service was exceptional because he was patient, positive, and answered all of my questions no matter how small I thought they were. He really gave me specialized service by laminating my insurance cards, and the car sale sign. I felt really special. I was not hurried and he let me know what was going on every step of the way.Thanks Bob for the Outstanding service!!! You are second to none!!

I came in on Saturday and I could not make up my mind..Bob Smith,, my salesman didnt apply unneded pressure..I thought about the ourchase and purchased my Jaguar on Tuesday night..Mike Wood, gave us a great deal..we are very happy..Jaguar,,FType convertible..

Just acquired a new Jaguar XJ at Checkered Flag VIrginia Beach. It was a great and fun experience. Mr. Jim Magnotti provided us with an excellent business environment with his very pleasant and professional approach, with friendly but specific to the point attention to details. Thanks for a wonderful buying experience.

I went there needing work done on my 2009 Jaguar Xf needless to say I got more than I bargained for. First off they fixed stuff that didnt need to be fixed and when confronted about it they finally found the problem which would cost us an additional $4000 and some odd change and that includes a discount for the thousand dollars worth of nonsense that we didnt need. They are crooked. Come to find out the part which is a transmission control module brand new would cost about $320 from the original manufacturer. We asked for a refund of the bogus work which they promised to refund only to be still waiting for said refund over a month later. Stay far away from these con artists. We work hard for our money to buy our dream car and these guys treat you like your not good enough to own a car of that caliber. I feel disgusted knowing I took my car to them for them to jack it up. They also messed up my drivers side window which shouldnt have even been touched. Yarra the lady who schedules the work seems nice but really shes just as bad as the second rate mechanic they employ. She cant do anything without having to talk to somebody else, and she always calls back right before she gets off. Beware!!!!!This is not the service I expected from a dealership especially a luxury car dealership! Before I go back to them and let them play me for a fool Ill take my Jag three hours out to someone else.

Tommy Suggs did a great job!

Great customer service!

No pressure purchase of my new f-pace. Thanks Tommy!

Love the customer service

Michael Adeleke took care of my issue had my car in and out the same day.

Great dealership

Love it !

Awesome!!

Amazing

Stopped by 2:30pm on Saturday to add air on my tire, service department is closed but employees are inside. They didnt even have decency to open the door and ask what I need.