If I could give negative stars, I would. I would never recommend anyone take their car to this place for service. I dont know where to start, but my entire experience was horrible. I took my car here for repairs on my a/c in May and didnt get the car back until 4 months later. Constant calls with no answer. Johnny and the female service manager yelling and storming off when we finally showed up in person to complain about the time frame and lack of communication. They told me I had one issue the first month after I dropped my car off and then by the fourth month when I was ready to pick it up, it was another $2000 issue that we werent informed of. Long story short, I took my car with an AC issue and picked it up 4 months later and after paying almost $3000 dollars I had the same AC issues, along with additional issues. My car is squeaking on the left side, it makes me nervous to drive, and my doors do not lock, not to mention my AC still doesnt work. $3000 and four months for nothing. Im basically forced to get a new car. Thanks for nothing Land Rover!!

Excellent sales person named Reggie. Love the no pressure or haggling approach. The wait time would be the only place for some improvement

Courteous, knowledgeable professional staff and quality service. Waiting area for customers is comfortable with access to unique restrooms and light refreshments. Overall we had a pleasantexperience well worth the 1hr drive from NC.Facilities are pristine and well designed for various aspects of services provided.

Bought multiple cars here. Fine at sales, TERRIBLE at service. Theyre booking appointments 3 mos out. Brake lights are on? Lucky to get in 3 mos.Promised loaner car for service, but getting those are like pulling teeth. Hardly can ever get team member by phone; they dont return voicemails. The opposite of luxury.

Reggie and the team are the best. A very easy car buying experience.

My sales person was Aran B. and let me tell you…. From beginning to the end his customer service was A+. He made the process much smoother, was very professional and informative. I would definitely recommend this place to anyone.

I love that place. The people is extremely great!! Most definitely coming back and letting all my friends and family know as well!! I just purchased GLC 300 on 10/25/2021 and once again the place and people are awesome. Mikako Is a wonderful lady I really enjoy her yesterday huge hugs for the team. Thanks!! P.s Mikako is the real MVP

I would definitely go back and or recommend to go see Mika Iida, Kevin Bates and Aran Benjamin! Mika was absolutely amazing! She pays attention to what you want and goes the extra miles to assist! And make it happen! Kevin was amazing and great to work with! Their positivity went a long way and the world needs more people like them! Aran! Was amazing! Very customer friendly, upfront and honest! I highly recommend to go see Mika,Kevin! Amazing and phenomenal customer service!

My Rep(Shaq) Provided great customer service. He was very polite and professional. He was very knowledgeable in addressing my issues and concerns and in relaying the the steps taken by the tech to troubleshoot and resolve the issues. This is the type of service that keeps me coming back for maintenance and repair. Thank you!

I understand that the garage area gets busy. And I say that to say, I am very happy that they fixed all my issues and very well. But I was a little concerned about the length of time they had my car. I dropped it off on a Monday morning, it wasn’t ready until that Thursday at 3:18. I really didn’t have a problem with how long it took, I had an issue with not knowing how long it was going to take so I could make proper arrangements on my end. I ended up having to leave my car until Saturday because I had business to attend to and we live in NC. We really need better timelines. But I will say this experience was 10 times better than the first. A sincere thank you too, the service department, the assigned agents in the garage and the sales people who answer general questions! They made the experience pleasant.

Hands down, the best experience ive ever had at a dealership! Esteban went above and beyond to make sure that my wife and i were comfortable the whole time we were there. he showed us options that we didnt even think of while respecting of our overall budget when making recommendations! We even extended our budget for the extra warranties that Esteban recommended! he was very thorough and we never felt pressured to purchase anything! If you are looking for an honest salesman and quality vehicles, please head over to checkered flag jaguar and ask for Esteban!

Esteban was very knowledgeable and professional. He took his time to make sure we were satisfied with our purchase. Greatly appreciated that he did not pressure us in our purchase. Highly recommend

After several calls for a key fob a GM finally called me back. She was very helpful in getting me pricing but still paid nearly $370 when all said and done. I own a 2011 LR and only wish prices were much cheaper. $170 for an oil change seems outrages to those middle class working people who own older models. I feel like Land Rover can do better. Overall, service is great and the team was attentive. Also the new shop on VB Blvd. is clean and the revamp waiting area is gorgeous. Drop those service prices Checkered Flag LR and you will get more repeat customers!

I had excellent service from Aran on my new Landrover! He was extremely knowledgeable, thorough and even excited for my new vehicle. Hands down best customer service.

I personally have had a great experience at Land Rover VA Beach. My salesman was Daniel and he’s very attentive. I highly recommend for his knowledge and professionalism to make sure to ask for him. Daniel has taken the extra time to help me with any questions as well walk me around the dealership and make my time there very easy and friendly. He’s a constant professional and I appreciate ALL he has done and continues to do for me. The sales manager Terrance is a great personable manager as well. He’s super easy to talk too and work with. His personality makes doing business there very smooth and accommodating.

Thank you to sales associate Daniel for providing us with professional, personalized attentive salesmanship. The easy-going, no pressure sales experience made purchasing my dream vehical, Range Rover a reality. Sometimes its the little things that make a BIG impression.

What a great dealership. I found the vehicle on an Internet car site and was able to complete the purchase seamlessly. The dealership was beautiful and the sales staff were just wonderful. Definitely would purchase with them again.

Amazing experience! The dealership compares to a 5 star hotel. It’s beautiful. Daniel, our sales representative was fantastic! When my husband and I arrived for our appointment, he came fully prepared. He took the time to get to know us. He asked us many questions to ensure we were looking at the right make/models. He wanted to make sure it would appropriately fit into our lifestyle. I never felt pressured to buy then, now or even from their dealership. After many hours (due to my own indecisiveness), we settled on one beautiful Range Rover. I couldn’t be happier! It wasn’t an easy choice at first because I loved my previous car. However, I certainly made the right choice in both new car and dealership! 5 stars!

Esteban was really friendly and patient with us. He was flexible with us trying out different things and made sure we came out with the specific car we wanted on the same day.

I have bought many cars from Checkered Flag over the year and had wonderful experiences, but this experience at Checkered Flag Land Rover topped them all.From Terrance the Sales manager, Daniel my sales rep, Leslie in administration and Eric in parts the team here couldn’t be any nicer and more professional.The facility is immaculate and befitting a product such as Land Rover.I look forward to a great experience post sale as well, and would recommend this dealership without reservation.Having known the late Mr Snyder(who founded Checkered Flag)....I know he would be proud!

Very nice salesmanGood selection of trucks an cars

I am deeply upset on how my service maintenance is going right now. Yesterday my car got towed to Land Rover Virginia Beach due to having the following faults: loss of stability control, park brake fault, hdc not available, and atpc not available. Land Rover Road Assistance operator indicated that a motherboard was a possibility and he requested a tow to Land Rover Virginia. Today (April 1), I called them at about 0800 in the morning and they told me that they were going to take a look at the car at about 1000, I called them around noon and they informed me that they had not taken a look at the car, finally I called them around 3pm and they told me that they were going to take a look at the car within 2-3 business days. They indicated that they do not have a loaner vehicle and that the most they can do is a Toyota for 20-25 dollars a day. This is completely unacceptable due to the fact that they dont know how long is going to take to fix and is going to take them 2-3 business days to even take a look at it. Right now I have no car and Im in the military. Im forced to take a rental car out of pocket for an undetermined time due to the fact that they dont know how long is going to take them to fix the car. I payed a lot of money for this car and I expect at least a timeline of when my car is going to get fixed and a better solution for providing a car while my car gets fixed. Again, Im in the military and I cant just Uber my way to work. All I ask is for a better solution to this problem and not be lied on when my car is going to get fixed.

Great place was a joy the service customer wise from hunter Nolan to Kevin bates which. Made buying an auto here was just great😊I wish pass on this dealership to my other veterans friends at different dva posts in this area and Im very happy with the pricing of the suv I brought thanks guys and checker flag keep up the great sales and service to the 757 area.

HORRIBLE experience with the Land Rover department so far. Updates with specifics will follow…..

Wonderful dealership! Terrance is excellent and went above and beyond to help me get the car I wanted. The entire staff is so great!! I made sure to annoy everyone at the dealership for multiple days

Mr Shaquille Krzys kept me informed every step of the way. He was professional, articulate and informative. He listened intently and took extra precautions to make sure he fully understood my concerns regarding my vehicle. He made me feel as if I was his only customer - He certainly gave VIP level service. Also, I received my vehicle much sooner than the stated time Mr. Krzys said it would take - very satisfied!

Hope to find my Range Rover Discovery. No feedback as to if the one I wanted was purchased.

Great service! I recommend Esteban.

Check in was quick, work done in timely manner. Johnny Landers and Ashley were outstanding.

If you are in the market for a new luxury vehicle, go see David Rasberry at Checkered Flag! I am loving my 16 Range Rover Sport and David was absolutely top notch in helping me with my decision. He even rode with me to my work parking garage to make sure I would be comfortable parking my new ride there. Above and beyond!

It was a pleasure working with Garrett! He is very professional and was very enjoyable to work with. He allowed me to take my time to make decisions that were best for me. Once I was ready to sign he connected me with Kevin. Thanks Gentlemen for your outstanding service!

ESTABAN!!!! this is who you need to see! He did a THANG for me for my birthday!!! I love my truck and I loved his service!!!! Thank you for everything!!!!!

I loved the quickness and convenience I had with scheduling maintenance and receiving a loaner. Damian had me in and out as well as addressed every concern I had with explanation. I ran two diags on my car and I k ow exactly what’s going on with it. That’s the best feeling ever. I felt like the team there genuinely cared. Everyone was so friendly and I was able to make small talk and feel welcomed my entire duration of being there.

Had a great experience working with David Rasberry in search of my new Range Rover sport. His customer service, knowledge of the vehicle, and patience exceeded my expectations. He took the time to listen to my needs and knew exactly what I like/dislike. Will definitely use him again for my next vehicle. Thanks, David!

The service department is by far the worst ever! They will give you a run for your money. No one ever returns phone calls, including service manager. You pay for a Range Rover and they sort of refuse to give you a loaner and if they do you will get a Toyota Corolla. My frustration with them was so great that I just traded in my car, so I would not have to deal with them ever again!

Spectacular customer service. Daniel treated us like he had known us for years. First time purchasing a Range Rover, and I am hooked. Terrence was also extremely kind and accommodated what we were looking for without the pushy obnoxious nature (most dealerships) have.Highly recommend! Thank you so much for my new Velar! We love it!

Dan was a great help to me and my husband. We came in super frustrated with what was going on with our Range Rover and felt like we were stuck with a vehicle that caused too many issues. Unfortunately, we purchased our Rover from another dealership that did us wrong so we thought this dealership wouldnt work with us. Dan proved us wrong. He listened to us and definitely heard what we wanted and needed. He took care of our Rover and we were able to get out of it and into a newer vehicle. Dan even went as far as retrieving the specific vehicle we wanted from a different location, he cleaned it up and set us up with everything. The financial manager who helped us was also super helpful and understanding. We didnt feel pressured at all. We were super comfortable and felt completely valued. Thank you all for a wonderful experience!!

It was a pleasure working with Daniel! Due to unforeseen circumstances with my old 2012 Range Rover Sport, it was time for a new vehicle and I just didn’t desire anything but to stay in the Land Rover family. These vehicles are top of the line in luxury and technology. Daniel was very attentive and patient with me as my husband and I took over a month to choose my next vehicle. He was always keeping me informed via text about new shipments. Even on the day I went to purchase my car, Daniel was so patient and let me way the pros and cons between a Jaguar F-Pace and a Range Rover Sport side by side. Needless to say, I am absolutely in love with my new Range Rover Sport! Thank you for everything!

Theres no value to being a LR customer at Checkerflag Virginia Beach.

There was no pressure to purchase, negotiating was easy and they were willing to work with me on my requests. I have never met such great staff. Everyone was so friendly and patient! Hunter and Terrence were outstanding!

My first official visit. Everyone was courteous and friendly. Mask and social distancing in full force with awesome customer service!

The BEST Dealership experience that I have ever had. I have had a pleasure to work with Daniel Mowry-Croft. Very professional and knowledgeable, super easy to communicate with, listens to your needs and doesn’t put a pressure during the purchase of your future vehicle. I love everything about this location and I drove 2 hours to see Range Rover Evoque collection. I will be purchasing my 3rd vehicle with this location and with Daniel’s help. Highly recommending everyone to give the opportunity to this guys to give you an outstanding customer service. Those guys are the best!!!!!!

Range Rover Sport:Went in for a service light and state inspection. Was given a report in Red stating brakes were bad and needed immediate replacement. Questioned how I got a state inspection sticker. Service manager stated the Red was a mistake and should have been a (Yellow) recommendation. Was also told both batteries were bad in addition to three other codes that they stated showed up. All total just shy of $7,000. Took it for a second opinion. There was only one code showing, brakes and battery were fine. Total for service $350.Code analysis: They charged for an initial code check and then indicated a more expensive analysis will need to be done to determine the issue with the service light.This is my third Range Rover purchased from them and will be my last.

Just wanted to describe the great experience I had with Checkered Flag. Had been searching for months for a specific vehicle and found it at the Audi store. Contacted them via email and got a prompt response from the online concierge, asked a few more questions and again was promptly contacted by Hunter Nolan. A few emails for specifics, couple of phone calls and I was on the way to Virginia Beach from Raleigh, NC. the next weekend. Hunter and John made this a pleasurable experience and I got a great deal on an awesome pre-owned vehicle. Thanks Hunter, John and Karla!

Can’t get anyone to call us back about our car in service, have left numerous messages with the manager and she still does not call back. Our car has been in the service for 29 days and we still don’t know what’s going on with it. Our service representative is apparently not our service representative anymore so we are having a hard time contacting anyone. We have bought over six cars from checkered flag-I have spent a lot of money on cars Porsches Jaguars and now a Land Rovers and still no phone call.

I purchased a 2020 Velar S R dynamic2 weeks ago. The salesman didn’t show us any of the features and was texting the whole time we were test driving. This happened on two test drives. I had to bring the car back two days later for the “pro pack”, wash and InControl set-up. The salesman was off that day I brought the car back so the sales manager took the car to get the services done. The salesman was supposed to have some ready to help me with this but failed to do so. I asked the sales manager if he knew that my salesman is supposed to set everything up and he’s answer is no. They gave me a three year old loaner which is not comparable to the car I purchased. I called next day to follow-up and they could not locate my car. I called five times until I got an answer. When I picked up my car, I noticed some kind of over spray and pointed it out to the manager. He took the car back and to clean it up. Ten minutes later he said it’s all done. He never bothered to check the car. I looked and the over spray was still there and when I asked him about it he said he has to order the panel. I followed up two days later and the panel was never ordered.I asked the manager that I still need the InControl he said I have to wait for the salesman to come back to work to show me. I texted the salesman and he said he was moving and I have to wait until the next day. Next day comes, texted the salesman again and he said his internet is not set-up so I have to wait. I told him I am not happy with the customer service I got and he texted me back with an attitude. He gave me the link to incontrol and set it up myself. I called the retailer’s general manager and left a massage but I never got a call back.I would say this is the worse car buying experience I ever had especially considering the caliber of the car. They are disorganized, unprofessional and it’s clear not even the general manager cares enough to follow up with a customer concern. It starts at the top.One good thing about the experience is the no haggle negotiation. The finance guy we worked with was very accommodating.***update 9/16***After this review the general manager finally called. He claimed he never got a message. Then accused us of doing “air strike” on him. I don’t even know what that means. He was aggressive and unapologetic. It starts at the top. Now we know why Danielle is rude as well.

Great buying experience. Terrance and Daniel were super helpful and made this whole process super easy for me. Strongly recommend!!

Best service from a dealer. I had ordered a sunroof for my velar and it got cracked during delivery. My body shop got to my car after a month and they informed me about the broken windshield. Erik and Leslie were super kind and wonderful to help me get a brand new sunroof (even after a month). I mean who does that in this day and age. I wish I had more stars to give to these guys and the awesome operation they run out from Virginia beach. Erik was always top of my issue, sent me updates, tracking and I felt like a valuable customer even though i was 6000 miles away. Kudos to the team!

Daniel is great! Upbeat, informative, and prompt. Super helpful. Highly recommend!

This dealership is awesome. I purchased a 2016 RR Sport supercharged in April. Dan Mowry-Croft was my salesman. Awesome guy, and he made it easy as possible. A month after purchasing that vehicle a lady totaled it while texting and driving, putting me right back in the market. Dan was my first phone call while still sitting at the crash site, and I advised him I’d need another vehicle much sooner than planned. Within about a week he identified, had me test drive, and sold me a 2020 Supercharged Sport. He and the Checkered Flag Land Rover dealership made a difficult situation turn out even better than things were before. HIGHLY recommend him and the folks over there for your next car. Great people and great products. Can’t beat that.

Thomas Suggs is the subject matter expert at Virginia Beach Land Rover, Jaguar. He put in a 2017 F-Pace R sport. This SUV is the greatest vehicle I will ever need. You need to stop by and see what he can do for you. You wont be disappointed!

Damien was communicative and dealt with the warranty company for us the entire time. He was honest and professional during the whole repair process.

Nice cars, nikki salesman to speak with

Awesome customer service! Everything I went in for plus new issues were handled on the spot!

I must say that the New Manager Ashley really satisfied my problem she went beyond measures to make sure I had my vehicle back in time because they were taking to long . Thank you Ashley for helping me I’m glad you are here now at Range Rover Checkered Flag they needed someone like you...

The staff that did talk with me were very kind and friendly. Please fix the coffee machine to make a full cup

I bought my Range Rover on Mar 23rd 2017 with the great help from Michael Wood and Tommy Suggs. I started by contacting Michael of my interests and price range. He ran some numbers, offered different financing options. Once I liked what he sent me, Michael got Tommy Suggs to get the process started. Tommy was always available by phone, email and text. I went to the dealership on the 21st of March to test drive the Rang Rover Evoque. My husband and I were sold! I contacted Tommy to say we were ready to buy! Tommy started the paperwork and buying process immediately that morning. We went to the dealership that evening and most of the paperwork was done! We closed our deal with Karla Lewis who was efficient, patient and answered all our questions with a smile. My overall experience with this team is a TEN! I have owned my Evoque for 4 days now and Tommy is right there to answer my questions about the car and even took the time to spend with me showing me all the features of the car. Land Rover of Virginia Beach has a great team! Thank you all!!!!

I purchased my first Land Rover last week, and I must say I was actually a little intimidated when I pulled up in my “gently used” 2009 Nissan Ultima. Thankfully sales executive Daniel Croft was on duty. Daniel was very knowledgeable and was able to answer my questions completely so I knew exactly what I was getting. As a long time Nissan customer, Land Rover was definitely unexplored territory for me. However Daniel made sure I was at the end of the everything educated on what I was about to purchase. There was no pressure and no question that was dumb that went unanswered ... and trust me I’m sure I asked about 2 dumb questions. Daniel took care of me for sure, and I will definitely be back asking for him for the next vehicle. I’m thinking Gun Metal Gray Land Rover Defender next time DMC lol!!Happy customer!K.R.

Customer service from service department is not good! I cannot get through to actually talk w anyone and cannot get a return call! Have waited 3 hrs for a 2 min phone call. I understand busy but this is poor customer service!

Crooked Flag. Spent $799.00 on a pre-paid maintenance plan when I purchased my Land Rover Discovery. When I took the vehicle in for the scheduled 10,000 mile oil change, Checkered Flag said I didnt have a maintenance plan and charged me $477.00. Lease specifically shows the plan payment. Just received the declaration page for the maintenance plan and guess what - it covers oil changes. It took over a year to get Checkered Flag to fix the infotainment system on this vehicle. Wonder how long it will take them to refund the fraudulent charges for an oil change? This place is void of ANY customer service!!

Love Checkered Flag. Many thanks to Garrett Madigan who was extremely professional and went over the top for me, thank you !!!

All of the employees, starting with Jasmine, Huy & Amanda, are always polite and professional when they greet me. They are willing to assist me.The mechanics are BEST!

Excellent experience buying a used car 100% online and over the phone. Hunter was very personable and helpful throughout the process and was responsive and followed up quickly. He suggested shipping companies which helped me find a very reasonable solution for getting the car to us in NC. The business department was also very helpful and was low pressure. We are delighted with our purchase!

We dealt with Hunter Nolan. He was easily the most negotiable, reasonable, and reachable agent we found (and we contacted 6 different Land Rover dealerships). He was a delight to work with and made the process enjoyable and easy. Would recommended every day of the week.

This folks are real pros, in every area: sales, service and parts. I was looking for a used Evoque convertible. And they did not have one in stock. But I found a convertible Evoque out of state. And they offered to still have me come by to see a similar model so I could be comfortable with the one I was buying out of state. Wow what kindness. Hunter Nolan, their sales professional, encouraged us to call him with any questions as we considering buying from another dealer. And when we took him up on that, he answered our phone calls with the promptness and thoroughness as if he was selling us the car.

Amanda, the Service Manager, and my Service Advisor Huy were amazing, extremely accommodating, and easy to work with. They made the wait worth the while and I will definitely recommend their Service Department to everyone I know!

I recently traded in a range rover for a newer Range Rover. I had a completely enjoyable experience. Between Hunter and Terrence, they were prompt courteous and informative and responsive. Moreover, the process for purchasing a vehicle is much more simplified now and it was just a couple years ago.

I bought a 2020 Land Rover Range Rover Sport in September 2019 for approximately $92,000.00. The sales experience was great. However, within a few months of buying the vehicle, I began experiencing issues with the Lane Keep Assistance feature and the Forward Collision Alert. The vehicle has now been in the service department four times for the same issue and each time it has been in service for about a week. I am given a loaner to use that is not at all comparable to the vehicle I purchased. The service advisor, Belen, is very nice but she does not possess the knowledge to correct the problems. The service manager, Amanda, was initially responsive, but after returning one of my phone calls, did not return my later calls to her and she has not reached out at all during this frustrating process. I would not recommend purchasing from this dealership because they cannot deliver when it comes to servicing vehicles and providing quality customer service. They will happily sell you a $90k luxury vehicle but they do not seem to have the expertise, ability or desire to provide any service after they get your money.

Thank you so much to the customer service representative Daniel. I came in looking to get myself into a bigger vehicle, but I also wanted the fancy creature comforts my jetta has. He decided to go the extra step ajd see what sister dealerships had in the area and boom. He found me my perfect vehicle. He had a 2017 F150 loaded transfered from another location for me. I didnt have to leave the lot. He went over, got the truck. Brought it to me and even had it cleaned, detailed and gassed up the next day for me.He treated me like family versus another sale. He never once pressured me into buying a vehicle. He asked every question I wanted him to, he got to know what kind of vehicle I truly wanted and that would make me the happiest.I usually get nervous going into a car dealership because most of the time I feel pressured to buy or at least seem interested enough to start the application for a car. Not with Daniel. He didnt ever pressure me. Make me feel like a burden. Was never rude or pushy. Even when I said I was possibly going to sleep on it. He still stood behind my choice and told me if I needed him he was here for me when I was ready to buyWhether youre shopping for a vehicle or not. This is the person to see. If you wanted to be treated like FAMILY, and not just another SALE. Go see Daniel. Hes got you the whole way through.

This dealership stands above all others in so many categories. The level of service and care is the best in all of Hampton Roads. Definitely ask for Hunter when you go in. He is very knowledgeable about all the vehicle options and provides excellent service! Would 10/10 recommend to anyone in the car buying market to stop in!!

After waiting 15 years to purchase a new vehicle, we met Bob Smith at Checkered Flag with the hopes of purchasing a Land Rover. Our experience with him was top notch and the process couldnt have been easier. We never once felt pressured and were able to take our time looking at different vehicles, and we looked at SEVERAL. We truly felt at ease and knew that our car buying decision was the right one. Darlene in finance was a pleasure to work with as well. We highly recommend Bob and are very satisfied with our experience with him.

Terrance and Kevin rock. In and out in 15 minutes . Great service and awesome sales staff . No better place to feel at home .

After researching luxury vehicles, I was certain I wanted a Land Rover; Range Rover. I walked into the Land Rover dealership on Virginia Beach Boulevard, and Bob Smith came to my immediate assistance. He assisted me through the entire process. From selecting the best suited Range Rover to closing on my dream Range Rover. He made this major purchase informational, yet easy. In addition, the Business Manager, Karla was a pleasure to work with. Great team overall!!!

This was the first Land Rover I purchased. James, Terrance, and Darlene made the process of purchasing the vehicle very smooth. I told them what I wanted with every aspect of the deal (vehicle and price) and they made it happened. Their customer service with making this deal happen went over and beyond.

Had a great experience at this dealership and would definitely recommend them to others. Hunter was very helpful and not pushy; he was able to answer all my questions and even followed-up after I purchased the vehicle to see how everything was going.

Checkered Flag Land Rover is as good as it gets. Hunter Nolan was a terrific sales advisor, as he was not pushy and seemed to have our best interests at heart. The sales process took less than an hour to do. And Kim Ailstock in their service department will take great care of you after you purchase your vehicle and need to have it serviced. We couldn’t be happier with our purchase.

This dealership is top notch! Tommy went above and beyond to help me purchase my Range Rover sport. He offered suggestions and advice throughout the whole process. He was quick to communicate by email as well.He was not pushy at all which was an added bonus. The process was very quick, which was important to me as a busy working professional. I highly recommend Tommy!

We worked with Hunter on getting a new car and he was great! Everyone has been polite and SO EASY to work with!!

I had an awesome experience at Land Rover Virginia Beach. Thomas was my salesperson. There was no haggling at all and he wasnt pushy. He has lots of knowledge which was very helpful in me making my decision. I would definitely use Thomas again for my next purchase. I am very pleased with my overall experience and purchase.

This has been a rare and wonderful car buying experience! We had been to quite a few dealers and were surprised to find the Land Rover dealership to be the most welcoming and accommodating folks. Some dealers are pretentious and hard to work with, but they are not. Tony & Mike were very helpful.

My salesperson was Mike Lupia at Checkered Flag Audi. He maybe the most competent and knowledgeable sales associate I have ever met. He made my purchase seamless.-Thanks Mike 😁😁😁

My vehicle had experienced an unforeseen issue & I had it towed to the dealership. The service agent Kim Ailstock jumped right on the diagnostic and repair of the vehicle in record time. I was made aware of every move as it took place.

My wife and I had the pleasure of working with Brody while purchasing our new vehicle. He was very responsive, knowledgeable, and has great commutation skills. He went out of his way to accommodate and assisted us in locating our dream vehicle. Way to go Brody. We appreciate your professionalism!

Thomas and the Sales Manager were great to work with. Never did I feel I was being pushed into trying to buying a car. He was tentative to my needs and responded quickly to all my requests. I would definitely recommend Checkered Flag and Thomas to anyone interested in a new Land Rover, were are loving ours!

So if you need anything done to your range rover make sure you go to R and G Auto Behind Krispy Kreme on Virginia Beach Blvd. They get their parts from the dealer and they do an excellent job Range Rover wanted $1300 for a $60 part lower ball joint or in G Auto is doing it for $340 and it is OEM parts I don’t care what the dealership says I bought a water pump from rock auto and Range Rover rock auto was $200 range rover was over 500+ the install same exact water pump no different. So if you need anything done to your range rover make sure you go to R G auto Behind Krispy Kreme on Virginia Beach Blvd. They get their parts from the dealer and they do an excellent job Range Rover 18 $1300 for a $60 part lower ball joint R & G auto is doing it for $340 and it is OEM parts I don’t care what the dealership says I bought a water pump from rock auto and range rover rock auto was $200 range rover was over 500+ the install same exact water pump no different. So let me tell you about my experience today I went to range rover to get my car inspected they charge me $200 to diagnose a dirty cigarette lighter $200 to diagnose a USB port now I complained so they gave me 200 off. Then I had two keys in the car I know this for sure I moved out of my house today and I took my range rover key just got it on Saturday my range rover put my other key in the car there’s nothing else in the car except two keys and some napkins I’d get my car serviced get ripped off get my car back there’s a key missing they can’t find it anywhere I have called the manager they still have not Responded. I am hoping they are going to supply me with a new key fob because they are very expensive I make plenty of money every week to afford my range rover and they want to rip you off I love my range rover but this dealership is always ripping people off there is nothing wrong with the ball joint on my car it was just done 5000 miles ago I have the paperwork and the documents from the dealership they are a rip off if you need any suggestions on where to take your range rover please message me or comment on this comment and I would be more than glad to save you thousands of dollars on each repair these people at our NG auto Behind Krispy Kreme on Virginia Beach Blvd. are very honest they diagnosed a problem fixed it well guess what it was the wrong fix so they did not charge me labor to fix the new part they fixed it out of their own Goodwill. Plus they thought that it was something else one time said it was going to be 600 once they got into it it wasn’t that problem it was something much more affordable like 200 they called me and said hey it’s only gonna be 200 now not 600 very honest and good people they are very busy so be prepared to wait two weeks to get an appointment but trust me it’s worth it.

My experience with Checkered Flag in Virginia Beach, VA was phenomenal. I had the privilege and opportunity to meet Robert (Bob) Smith who was my Sales Consultant. He was outstanding in every aspect of meeting my needs for my purchase of my new Range Rover. Bob was patient, knowledgeable, and friendly so that made my experience and my choice much easier.I highly recommend Robert (Bob) Smith of Checkered Flag to you for your Car/SUV buying needs. He will not only provide quality service but he will meet your expectations.

Today I purchased my first Land Rover from Brody who provided excellent customer service. Brody was very knowledgeable about the vehicle as well as all other vehicles that comparable to the Discover. I felt like I was family. I have referred my coworker to Brody to purchase a Discovery Sport and I will return to do business with him in the future. Brody is a true asset to the Checkered Flag Dealership. I would highly recommend this dealership as well as Brody...

I was surprised that the cost of my service was as much as it was. No clue.

Outstanding customer service. Trying to surprise wife for 30 year anniversary and Mr. Bradley S. Comess also provided valuable information to help surprise my wife. I was also impressed with how smooth the entire process was. It is sure a place I would recommend to all my co-workers and friends. Once again, the customer service was outstanding. Second to none. First time I ever purchased a vehicle and was not getting irritated with the long process. He also insured that I was aware of all the things I needed to do to ensure it stayed a surprise for 2 months. Thanks.

Checkered flag Land Rover provided stellar customer service in my recent experience with buying a used Range Rover. Hunter Nolan was knowledgeable and pragmatic without being overbearing ensuring I got the best product. I have nothing but positive comments about this dealership; their “family” mentality makes all the difference.

This was my second time buying a car from this dealership and it was just as great as it was the first time! My husband and I worked with Hunter, as we have in the past, and he just makes the whole process such a breeze! He’s super knowledgeable about all the vehicles and really helped us out when we went in to trade one Evoque out for a newer one! Everyone there really works as a team and is great with customer service and making you feel welcome! We highly recommend this dealership and will forever be loyal customers of this Land Rover Dealership! Thank you guys again!

They were accommodating to all my needs and were quick and got me the best rate possible. I highly recommend this dealer to anyone. the sales person Brody was efficient and found the perfect land rover for me.

Top notch service...Tommy and the Checker flag team were fantastic. They answered all our questions and the process was quick and efficient. Karla was able to find a better interest rate than my bank. Love the new Discovery Sport.

Have bought many cars. Mostly expensive used cars. Did a national search for this one as I have several others before. Hunter Nolan was truly a joy to deal with. Very responsive to every request. Had answers to all my questions. Put me in touch with the right people. Kept me informed throughout the process. I recommend Hunter to anyone like me who wants a hassle-free transaction.

When I walked in, immediately I felt comfortable. I was making a very large purchase and needed a more seasoned dealership as well as Salesperson. Robert Smith eased all my concerns, answered all my questions and got me into a 2017 Range Rover with the payment I wanted!

WORST EXPERIENCE EVER. DO NOT TAKE YOUR CAR THERE.I took my Landrover there and spoke with a mechanic and told him and even showed him where the sound was coming from. The mechanic agreed he heard the sound and said, he knew exactly what it was. Well... A WHOLE MONTH LATER the problem is still there and they wouldnt let me have my car until I paid a bill of 519.00 for something they didnt even fix. The service manager was extremely rude and demanded that pay or I wouldnt be getting my car back.

I recently brought a newly purchased 2013 LR4 to checked flag Land Rover on or about May 13, 2020. In the past 22 years I have owned upwards of 13 different Pre owned land rovers and have collectively dealt with over 12 different authorized JLR dealerships in the United States. In any event I was assigned to Mr. Huy Vo who went above and beyond the call of duty to ensure I was completely satisfied and appraised of everything that was going on. In fact Mr. Vo interrupted his lunch Break to go over the repair estimate in detail. I truly wish there were more service advisors like Mr. Vo. Like Mr. Vo I am also in the hospitality business and understand that ever guest is different and every guest has diverse needs and expectations. Mr. Vo exceeded my expectations and was very professional and courteous and patient throughout the process. I have personally dealt with Phillips Land Rover and The old Checkered flag location in the past. Unfortunately everyone I have grown to know dating back to 1998 is no longer with said company. At the outset I was a bit apprehensive since I didn’t initially recognize anyone at said dealership, but Mr. Vo immediately calmed my nerves and worked diligently to provide a seamless experience from the initial contact to the finish. Additionally Mr. Vo introduced me to the service technician Mr. John Phillips who was available to answer any questions and/or concerns I had inref to said vehicle. Congratulations for a job well done and thank you for your service. I highly recommend both Mr. Vo and Service technician Mr. Phillips to anyone who is considering repairs and maintenance for their range rovers and land rovers. JLR is lucky to have these two fine gentlemen onboard. I look forward to future endeavors and services at JLR. Finally I will certainly put my friends in direct contact with the aforementioned gentleman and have them personally request Mr. Vo and Mr. Phillips for future services rendered. Five star service from five Star upstanding and uptight men. With gratitudeMr. Steven J Kroll15 May, 2020

My husband and I have purchased two Land Rovers now from Checkered Flag Land Rover of Virginia Beach, both of which were custom ordered. I have to say that Bob Smith is the best!! He is so great to work with and got us exactly what we wanted. He made the whole experience easy, fast and very friendly. I definitely recommend Land Rover and ask for Bob Smith!!!

Very poor customer service. Just moved to the Hampton Roads area and needed a service for engine light. They couldnt give me a loaner for a month! We moved from Roanoke VA with the best Land Rover service, will definitely miss that. We will be servicing in Richmond, a little drive but totally worth it. You will also miss our business on our next new Land Rover purchase.

David Raspberry at Virginia Beach Land Rover was great!! He took care of all of our concerns and answered all our questions. Even after the sale he was a great resource. It was a great experience.