I must say that on this visit I was pleasantly surprised. Moses V. was professional, respectful, and courteous. I say this on My previous visit this wasnt the case which cause Me to drive an hour away for repairs and services. Thank You Moses

I dropped my car off for an airbag recall. They replaced both driver and passenger side airbags. When I got my car back the dashboard was cracked in 3 places. I brought it to the service manager Alex Caicedo and was told that his service technician wouldnt have done it and refused any further help. I was stuck with a broken dash. Also I was provided a multi point inspection report that stated that my tires had abnormal ware patterns and could be corrected for 99.95. must note.... My tires were brand new with about 10 miles on them. I would never have anything done at this location ever again. They are dishonest and in ethical.

I have always been satisfied with the customer service and service repair technicians and their attention to the needs of my vehicle. This past experience involved more than what I had expected, however, the work was needed due to the age and mileage on my vehicle. I respect the honesty and concerns Nissan provides and I trust their knowledge and expertise. Overall, I was very happy that Nissan offered two types of financing, which financially, helped out tremendously with payment to the work on my car. Thank You Graciela, my rep, for keeping me informed and providing details to what was needed and completed to my vehicle.

I had to have my computer reset. They did the work, got me a rental and finished quickly

Had such a great experience, Luis J. was beyond helpful. We worked with us and broken down how it would all work out. The vehicle was clean, had gas, we were able to test drive.

It was a wonderful experience. I didnt expect to get in the same day for what my vehicle needed and the rep got me in. It was excellent service.

Purchasing a vehicle here was great, what ruined it was letting them service my vehicle. If Gracie is in charge of your work order, good luck! She never calls you back! I received emails regarding a special order I knew nothing about, called and was told about a recall and that Gracie would call me back regarding the part, never got that call, I called 2 weeks later to no answers 🤷🏻‍♀️ Will get my breaks and other work done else where.

I was notified that it was time to service my Nissan Leaf, but when I brought it in, there wasn’t a Leaf technician to do a proper diagnostic. The 12 volt battery was dead when I tried to go to work last Friday. A tech wasn’t available till Tuesday. I believe that the Gropetti dealerships do not take electric cars seriously. I’m looking at getting a Tesla early next year.

Mr. Amado was very professional. It felt like once we bought the car they stopped caring. We had some issues with the new vehicle and we never got any follow-up calls. Amado offered some services he never provided. Its sad that it feels like they wash their hands of you once you buy the car.

Good thing you have people working there like Martel Rivera, after a week trying to get a hold of someone he took care of my issues right away. I highly suggest you screen your calls more accordingly to better help your customers. Good thing for people like Martel going above and beyond he moved my review from a one star to five stars.

I knew it would be an all day situation. I really appreciated that I could rent a car for 19.99 that really helped so I could enjoy my day in Visalia especially since I live in Porterville. I also appreciated that the service agent kept me updated on everything they were doing.

Went in for a diagnostics on EVAP system, and the service shop was able to diagnose and repair the issue for the diagnostics price.

Went looking to get an idea of I wanted to purchase and really liked the beautiful Versa so I was able to purchase it that day

Very smooth transaction. Staff was very professional and helpful. Great dealership.

Ive bought 5 vehicles in the last 10 years from this dealership.Was a happy and loyal customer for over a decade till today.I could reflect on a list of horrible experiences but the last-straw experience is what influences my opinion and this review the most.I was insulted and called a liar by a manager!Only for asking how much more of my time they needed from me. I didnt agree to being stranded there all day.If I can help it, I will never do business with any of these people again.EVER!

Very bad experience! I would not be doing any business with them again! They said that they had a car and schedule an appointment. We drove for an hour and find out they didnt have it. We stressed that we lived far away and didnt want a certain color. From there was little information. They gave us the paper work for a loan with a VIN number. At the bank we are informed that the vehicle we want is not the one in the paper. I had to call them to fix it. Next day, i see paper work with different VIN numbers. Called them to find the correct VIN. We drive again there so we are sure we dont get the wrong vehicle. And that they fix it with the bank. When we thought we were done, the bank tells us that they used a different MSRP, so we have to pay the difference. We get information from the bank not them. If you are going to buy anything from them, leave the moment they say: we are very sorry for the mistake. We would had preferred honesty not finding out things little by little.

The sales and service department here are top notch. Ive always been treated with respect and appreciate their good work.

Came to Nissan with a transmission issue that was ongoing for a few months. Last dealer could not replicate. This time Nissan of Visalia found the issue and replaced our transmission all under warranty with no out of pocket money due.

Front collision light and traction control light turned on while driving. No car in front of me. Car braked on its own and would not move. Almost hot hit by a car with my children inside. Made an appointment for a Thursday morning drop off. Car had to stay over weekend because they were busy. Didnt even get to look at my car until the following Monday. I never would get updated, I would have to call to get status update for them just to tell me its still waiting to be looked at

Good this us my second car we buy here.we like that people that are us why we keep coming back

Same great service, whether its service or sales, always the same level of competence, outstanding group of personel.

Great Sales Managers and even the Sales StaffMake you feel at home 😊

Our transmission was replaced with a brand new one at no cost to us. I am eternally grateful and will buy my next car her for sure!

I would like to say that Marcus in finance should be recognized for his exceptional customer service. Also, Luciano who was the first to greet us tried his absolute best to make us feel welcomed and comfortable. Thank you

Shayla was wonderful and very helpful. Everyone was so nice, much better than other dealers I’ve been to.

Quick dependable service. Will be better when covid restrictions are over.

Terrible customer service and awful salesmen.. definitely will never do business here again. Should have believed my coworkers when they said nissan of Visalia by gropetti automotive is a TERRIBLE dealer to purchase from! Buyers beware! Crooks.

I called in the day before and was able to get an appointment next day. I was in and out of there in one hour. Perfect!!! Great service as usual.

Brought my car in for a safety airbag recall. Nissan headquarters shouldve paid for a rental for its customers for people who live at least 30 min away! I had a hard time finding a ride to drop off/pick up my car. They did offer to get it towed to and from the dealership but could result not having my car for 2 days which wouldnt work for me because I work! Makes me think twice about buying another Nissan as it seems they dont really take care of their customers.The dealership was good though. This was my experience.

Moses waited on me and he was very nice

They have great customer service and they truly go that extra mile to get you in a car. I have nothing but love and respect for the employees of this company. They are truly a BLESSING to me. Thank you and God Bless 🙏🏽🙂

Had to have my battery checked and replaced. Everyone was very nice and so helpful. Great people to deal with

We had the most amazing experience. We went in with an idea of what we wanted, and we were shown a fully loaded 2020 Nissan Rogue, with everything we could possibly want. Mario was a great salesman, he gave us all the information we needed, but let us test drive the car twice to discuss everything, and we just couldn’t say no! Everyone was so helpful and knowledgeable, the ladies in the finance department made sure to break down everything and explain each option to us to protect our vehicle. I’ve leased a vehicle before, and the experience I had with the Groppetti Automotive Family was far superior. I left feeling like family, not just another sale. Thank you again to Mario Ruelas and Jared Groppetti for all your hard work and dedication to getting me in the vehicle I wanted and needed.

Had (2) two recalls, oil change, (4) four wheel alignment and radar replaced. Although it was an all day process, my service representative kept me well informed throughout the process. (5) five star service.

Love this place very nice staff very helpful

Moses Aaron was very professional and vey attentive and explained everything and listened to our concerns, a wonderful young man excellent experience

Reliable, honest about repairs, prices similar to other mechanics.

Over all it was an easy transaction

Came in for an oil change and tire rotation 15 mins prior to my appointment waited at least 30mins just to check my car in. Went to waiting room an hour and half goes by and I get told sorry one of our techs had a personal family issue to attend to but we’ll get on it. Waited another hour to get my car serviced so a total of 2hours and about 40 mins for an OIL CHANGE AND TIRE ROTATION.... that’s crazy most likely will find another place to get my service done.

The work on my vehicle was above average, my complaint is with the service advisors when scheduling the work to be done. I called and asked when they could do an oil change and tire rotation, was told that they had an 1:00pm available and work would take 1 hour. When I arrived at 12:45pm and was immediately checking at 12:51 and again was told work would be completed in 1 hour. At 2:15 asked if my car was done and was then told they were backed up and it would be another hour before car would be done. Had to call and move other appointments due to service techs not be open and honest about when work would be completed. Cannot trust them to deliver when promised.

The maintenance advisor is a top performer always ready to help,Thank You Eddy.

New to the area brought my vehicle in for service. Service manager and staff went above and beyond my expectations, they even vacuumed my floor mats. Will be back for future services.

I have been looking to purchase a Kicks since i Rented one from Enterprise car rental in january 2020 . I fell in love with it and didnt want to return it. As soon as we returned from our trip i reached out to Nissan of visalia . They have kept in touch over the last year and answered all my questions. When we found we were at the point financially to begin the staff at Visailia Nissan went above and beyond to make the purchase as easy as posible .

This is my THIRD time buying from this Nissan dealership and every single time, it has been wonderful. I’d like to recognize Mario for being amazing throughout the entire process. From the first phone call to signing the papers, he was great! Mario was extremely helpful and detailed oriented. He knew what I wanted before I did. Thank you Mario for all that you do! I will definitely be coming back!

$475 for a misfire diagnostics is outrageous and after waiting 5 days for parts they ordered the wrong one and blamed it on me

Great customer service, fast and easy. Thank you very much

Went in for airbag recall. People were nice, but now my car isnt working like it was before. My car us older, but everything worked. Now after the work they did, I am having problems with my electronic drivers seat and the car doesnt start up right away like it used to. Called the dealership and left a voice mail, but NEVER received a call back. Feel very disillusioned with this place. Was going to buy my daughters car here, but after this, I will take my business elsewhere.

Was having my vehicle serviced for maintenance based on mileage. Work was completed on time and very pleased with service tech

Barbra Dean was awesome! She helped me and walked me through everything also the finance guy Alvarez I think his last name was very knowledgeable and helped as well.

I had a recall and an oil change. It took a few hours which I didn’t mind. I was ready to wait. But no one came to me to let me know what my car needed/recommendations. I would have said yes to most of them and definitely made an appointment for things i couldn’t do that day. I noticed on my printout all the “recommendations” stated “DECLINED”. The recall wasn’t not noted as completed on my final paperwork. I called back and the service advisor stated that it was completed but not noted on the paperwork due to Nissan being closed that Friday. A bit disappointed. On the plus side I liked how I was able to Make an appt on my only day off.

They need to work on customer satisfaction and communication. The work done on my car was satisfactory and thats the only reason I gave it 3 stars. I hope and pray if I ever have to return the next visit will be better. Dont judge a book by its cover...just because someone looks a certain way Dont pass judgement!

My girlfriend has been unsatisfied with her previous car ever since she got it, so when her lease was up, I recommended we go to Groppetti Automotive. She looked through the cars, and found the Nissan Rogue- so we went down and Jared Groppetti and Mario Ruelas had a fully equipped Nissan Rogue SL in candy apple red waiting, sanitized, clean, and ready for us. It was everything she wanted and more. Mario made sure to show us the car, and let us test drive it twice, and got her the deal she wanted. Everyone was great, personable, knowledgeable, and no one pressured her into anything. Before I knew it we were driving off the lot in a car she never thought she could have. Thank you so much Mario, for your amazing customer service, and Jared, for always making sure that everyone feels like family when they leave.

Mario (Nissan Sales Rep) was amazing. He was very informative and answered all of our questions. He is amazing at what he does and excellent customer service. I will definitely recommend him and the Nissan dealership to my family and friends. I am satisfied with the overall process. Thank you! Give him a raise :)

They did a good job of checking my car

The service was quick the staff was friendly but they dint vacume my car and do the car wash like the last time and dint have an answere to my question about a light I had.

My husband and I are so pleased and so happy with the costumer service at Visalia Nissan for helping us out in our situation and getting our new car. We are so grateful with Barbara Dean who made this possible and all her coworkers.

Friendly people that work there. They did everything possible so my first experience would be fast and easy. Honestly felt good being able to take out a brand new car from the dealer, wouldnt have it any other way, amazing hospitality.

Willy in the service department was very helpful. He didnt try to oversell, and carefully explained what needed to be repaired now, and what could wait. He went the extra mile. And the repair work was done quickly.

Straightforward.Timely manner; taking into consideration the issue at hand.Good customer service

Service advisor Martel explains all work done and what will be need to be done in the future.

Great dealership and one of the best Service Departments Ive seen

I love the care and the effort they put into making sure that you leave the dealership 😊 happy.

The customer service here is better then any other dealership service, Stephen always helps me with my oil change for all of my cars and I don’t even have Nissan vehicle I highly recommend coming her for your services it’s the best.

Everything was great. Fast service on our car and great customer service.

We had an absolutely fantastic salesperson in Josh Okey. I hope he is being paid well for his expertise and knowledge. He was very thorough and never pushy like a stereotypical car salesman. Nissan should be proud to be represented by someone with such integrity and honesty. I will highly recommend Nissan of Visalia, and in particular Josh. Thank you!

For just driving in and asking for a faube battery, I was pleased when told I could get tires as well. Right then n there...

Friendly and respected service. Everyone was nice and understanding.

Excellent customer service from Gracy

The sales clerk that attended me (Barbara Dean), her outstanding knowledge, and very friendly service was awesome, very polite and not pushy at all, the associates in the loan department provided very good service as well...😎👌🏻👍🏻

Weve purchased several vehicles from Nissan of Visalia over the years and have never been disappointed. Its our go-to dealership to purchase a new car or truck, and the Service Dept. has never let us down. Joshua Okey, the salesman who sold us our new Frontier, was great. He was friendly, very helpful and professional. Eddie in the Service Dept is fantastic as well - he always takes great care of us !

I always have great service from Eddie. He is great with people and always is so helpful, kind and courteous.

Did not appreciate the action of the service advisor with not contacting with me on the progress of my vehicle, I have never taken my 2005 frontier to any other mechanic other than Nissan of visalia, and with the experience that I had this time may decide if I will go elsewhere, I spoke with the service manager my experience with this episode of events NOT TO SATISFIED!!!!

Where to begin 🤔...The supervisor at Nissan named Alex works for the service department, he has a terrible attitude and also discriminated me when it comes to my Medical Condition he had to assist me outside due to not wearing a mask even though it is not a Law and therefore educated him on the law and tried to show him my Doctors note that exempts me from wearing one legally speaking I am and others that suffer from Conditions like these are protected by other laws. Please share this with your loved ones that suffer from claustrophobia and other medical conditionsWe are protected by Hippa.PEOPLE DO YOUR OWN RESEARCH DONT LET OTHERS DO IT FOR YOU.NISSAN SUPERVISORS SUCH AS ALEX DOES NOT UNDERSTAND HIS LAWS NOR HIS CUSTOMERS.

They take care of my car

The person who handled my repair was Stephan and he was very nice and very helpful and attentive with me. The best customer service I’ve experienced at a dealership! If I ever come back for another repair I will absolutely return, because of his customer service.

Luis went above and beyond for me. Excellent customer service skills would highly recommend him to anyone. If your in need of a new car and want someone with experience he is your guy!

My car was scheduled for general service however my schedule changed requiring a shorter timeframe to complete the service. Eddie understood that and informed the technicians doing the work and I was out of there in record time!

I had the deal service 69.95 for synthetic oil change and multi point inspection and car wash, only got the out change and not the car wash. I drive like an hour for this to be done right and one light that was out was not fish or even look at it. I ended buying the light and will have someone else fix it

Not good at all I bought a brand new altima after 1 week engine light came on took it in the service had car for 1 week then said it was done went to pick it up then in 1 day the light came back on took it back then they had it for 2 weeks until they figured it out they had my brand new car for a total of 3 weeks in the first month I had my brand new car I dont think they should of had it that long for a Crack seal thats what they said what was wrong with it

Horrible! Do not take your car in to get serviced hear unless you want to spend thousands of dollars. I had been taking my Nissan Sentra for years because I thought they would solve my issues better since they deal with NISSANS! Boy was I wrong. They ended up giving me the round saying it’s a sensor, then light turns on again oh it’s the throttle body now. Light turns on again oh it’s another sensor or it could be this! Oh it’s the computer now we are 98.9% sure. Mind you the light would turn on every three months showing the same symptoms since the very beginning. In a year and a half I spent over $6,000 here when in reality in turned out it was the transmission the whole entire time!!!!! Ugh I’m so frustrated. Now they are trying to charge me another $5,000 to change the transmission!!!! This is a 2016 Nissan Sentra I’ve spent more money fixing this car than what’s it’s even worth! All thanks to crooks like Nissan!

Took car in for service and butler shine. I waited 4 hrs. Service manager told me about 3 hrs. Then when it was done he misplaced my keys. While he was looking for them I found them right on his desk. Also my paperwork stated tire check good all tires at 35 psi and yet my in cab monitor showed over inflated tire pressure 42,41,38, 37. That makes me wonder if they even changed the oil. For all I know they could of just wiped the oil filter down and sticker the mileage on the windshield oh by the way they didn’t Even do that either. As far as butler shine I had asked the service manager if some certain scratches could be buffed out he said no problem. They didn’t even try to. I didn’t have time to express my displeasure cause I was running later for another obligation.

Very good customer service they answered all my questions there very good

Amado was excellent in assisting me with all of my questions and very patient with me and my family. Assisted me with various options. Enjoyed his great attitude and personality. Very nice young man. Had a lot of knowledge about the products that I was interested in. Would have been great to work with just him through the whole part of my deal.

My service guy Eddie Ramirez was terrific!

Knowledgeable staff and friendly people

I have no idea who implemented the change, however my previous review deserved the torching I gave because my experience a year ago was infuriating. The people working there the last time are gone and the new service advisors, the new sales people who turned skepticism into consideration of updating one of my older vehicles and the overall vibe of the entire operation was pleasant. I cant stress enough the overall experience, quality of work and encounters with staff relates into COMPLETE satisfaction.

Great sales group fast and easy.

Excellent customer service. Staff was very knowledgeable in their job.I was very pleased with the service that I gotten with this organization.Thank you to your staff.

We assumed that they would clean the aftermarket mats as part of their premium cleaning. They did not. We asked them to clean the trunk out. They did not. I had a low tire that I didnt mention but its obvious that they did not get checked or refilled because it was well below the cold fill threshold when I checked after service and I checked since it was on their report. That has me questioning all of the other checks on the report I received. We asked them to charge the car after the service (Its electric). They did not. I was assured that they would be thorough and address everything I asked when I asked them to clean the trunk and charge the car. They were not. Im actually curious if all they did was clean the outside of the car and apply the auto-butler treatment and that was all. I have to come back because that part of service is under contract. I will not be coming to them for any other service needs.

Stephen Ortega went above and beyond to make sure I had a pleasant experience.

Took my car in to get an oil change with a surprise check engine light comes on, they had my car and had given me a rental till it was fixed.

Best place I have gotten to get a car and service and treat me as a family

I always get asked why do I get my car serviced at Nissan Of Visalia when I can have someone i know change my oil. My answer is, For one the customer serivice I receive from Eddie and other employees is outstanding. They are always very polite and willing to help me with anything. With saying that, when it comes to getting my car serviced Eddie is the gentlemen, who always goes up and beyond for my family and i. I will say i have had a bad experience by realizing the service person was nothing like Eddie. The gentlemen was rude and rushing just to make money. I was so bummed that making my next service appointment i made sure it was with Eddie from that point on. He truly loves his job. So thank you Eddie and thank you to the techs you guys are amazing. I would recommend you guys over anyone else.

The service rep, William has been helping me since I bought my frontier almost 2 years ago. He has always been very helpful and professional. William has also always been very transparent in keeping me updated on my truck. He truly cares for Nissan and more importantly makes sure his customers are taken care of. I hope to continue bringing my truck to nissan of visalia to have work done if Im working with William. I highly recommend my brother and friends with nissans to speak to William for their service needs. He makes me more confident in choosing nissans as my vehicles of choice.

Can never fix the car always suggests buying a new car as the only option.

Mario... great guy, excellent salesman... professional

Service Advisor William was very knowledgeable of my vehicle. He made suggestions for services that were necessary and over-due. He communicated prices well. He was respectful of my time and asked me when I needed my car back by. I requested between 2-3pm and my car was finished at 1:45pm. He shook my hand and gave me his business card so I can request him for next service.

Eddie Ramirez always goes above and beyond when we come in for service on our vehicles. Hes truly a cut above the rest and hes the only service writer we go to for service. If hes not in or is out of the office.. we will wait and make our appointment with him. We have purchased 6 Nissans through this dealership and Eddie is who we send our family into see on their Nissans as well. Thanks for having an awesome staffer.. The Franks Family

They were extremely helpful and professional

Awesome customer service from beginning to end Luis was amazing very helpful and went over my expectations. Am happy that I chose Nissan of Visalia Ca. Great team work..