I found your website and was thrilled that yall had the LCD for my phone.. Just wanted to say what a great job Mark Wallace did in⁹ helping me get the right part for my old broken phone so that I could retrieve photos and videos of my late DAD from it. There was no help from Verizon but he made sure I got shipped the correct LCD. I was able to get everything off the broken phone.. Thank you so much for giving me back those priceless memories of him. Sincerely and with great thanks, Karen Saunders

Splendide, thank you. The replacement lcd&digitizer kit works perfectly and has revived my fave lil iPad mini!Best & brightest,I

Broke the screen of a wonderful but aging smart phone. Preferred repair over replacement and found Phone Remedies, who promptly sent me a replacement screen that fit perfectly. Decided to protect my phone with a tempered glass screen protector, which Phone Remedies also had in stock. Unfortunately the protective screen was damaged during shipping, and when I contacted Mark with Phone Remedies Customer Service, he promptly sent me another protective screen, which arrived undamaged. To keep the phone operating into the future, Phone Remedies also sold me a replacement battery at an attractive price. Cant say enough good about their company. Happy customer here and would gladly do business with them again.

Great Experience! My biggest pet peeve about ordering on line is the difficulty getting decent customer service. Phone Remedies has blown this away with truly awesome service. I ordered the wrong size screen, of course late on Friday. I realized it on Sat. and wrote an email explaining this. By Sunday, I got an email saying that what I thought was the wrong size had already shipped and I groaned. Monday am I got another email saying that theyd corrected the size issue! Wow! So easy. I will recommend Phone Remedies to everyone I know. Thanks

The items ordered arrived packaged well and in good time. The customer service manager worked with me to ensure my satisfaction with the order. The cell batteries were name brand (LG) and not a bandit product.

Phone remedies sent me the wrong part, but it may have been my fault. but after talking to phone remedies they completely re emburst me my money and have made it easier for me to get the part that I need. I highly recommend phone remedies for all your phone replacement needs. thank you PHONE REMEDIES

Professional and helpful! I appreciate the fact they are all about the customer!

Received wrong parts and they refused that i sent it back because the package was opened! Basicaly thru away $50. Worst supplier i ever dealt with. Just look at complaints on the BBB site! Should i have checked first and will be filling mine shortly.

Great customer support and quick responses to each message sent. Will refer anyone who is needing replacements for their phone to Phone Remedies.

This place has the best customer service I have ever experienced. Every issue I had (since things were a bit odd due to the pandemic) was taken care of immediately. I sent an email and was surprised to get a response from a person (not automated) almost immediately every time I sent something. I was able to get the correct part I need to fix my phone, it was sent along with the correct tools to make it very easy, and even had instructions and links to a youtube video to show me how to complete the repair. Next time I have to fix a phone I will remember Phone Remedies.

I need to begin by stating that this review is primarily on the customer service I received more so than the actual product I purchased from Phone Remedies.After dropping my phone and breaking the screen, I ordered a Motorola Z LCD screen from Phone Remedies in hopes of fixing my own phone. I turned to some videos on YouTube for guidance and I successfully installed the screen. Initially, everything was working great. However, after placing the double-sided adhesive and applying some pressure for about an hour, the screen was no longer working. I could not, for the life of me, figure out the reason for which the screen would no longer work and so I turned to the customer service on Phone Remedies for help. I was fortunate enough to be in constant contact with Mark Wallace. He would respond to my inquiries and concerns in a timely and helpful manner. He really made this troublesome ordeal much better and I am grateful for his help. They decided to ship me a replacement screen and I could not be happier with the company, their customer service, and Mark for being very considerate and helpful.

Phone Remedies, especially Mr. Wallace, was awesome through the entire purchasing process!! I ordered a replacement screen and the tools for my sons Fire HD 6 tablet. Everything came within a reasonable time. I replaced the screen according to instructions I found. When I put everything back together, the touch screen did not work. I emailed Phone Remedies and received a response in less than a few hours. I explained the situation and Mr. Wallace took care of everything. Will definitely recommend Phone Remedies!!

Ordered correct part just before the Holidays when box show up though in the mail .Box looks like it was stepped on tried call left sevral messages No return this has been a waste of time any money more so the time tried to even send back but label unreadable went on line address comes up as a UPS store if thats the case why did mine come by regular mail .

I ordered an Apple Watch 3 repair kit, which was advertised as having all tools and parts necessary to replace a broken screen. The instructions directed me to do a YouTube video search. The YouTube videos viewed, none of which were from Phone Remedies, revealed that the tool kit provided did NOT contains all available tools.I then sought a refund and returned the product. Months have since passed and I have not received a refund.UPDATE - After an e-mail back to the company, they have finally agreed to provide a refund amount.

Had a mix up with one of my screens that I ordered. Mark from customer service took care of me and got everything sorted out. Will definitely be ordering from them in the future.

Great products and great customer service. I had a small hiccup and they were prompt and got me through it!!! I will be ordering again!!!!!iPhone X screen repair kitiPad Mini 1 screen repair kit

Mark has been very attentive and is extremely helpful with my order. He has taken the time to review all my requests and has helped me to get the product I need. His professionalism and knowledge of the products is great.

Mark in Customer Support made my exchange super easy when I reached out and was accessible so I could ask him specific questions. I really appreciated connecting with a person who could get me through a return, new purchase and exchange. Thanks, Mark!

Thanks to Mark for resolving the missing tool kit! I did get the items in a few days after I contacted customer service. Thanks again & I can recommend Phone Remedies for the excellent customer service & reasonable costs.

Want to give a shout out to these folks who gave me great customer service. I appreciate yall taking the time to work with me. Recommend!

Great service from PhoneRemedies. Ive never fixed a cracked phone screen before, and you all rock!! Lots of helpful tips and video suggestions.Best part was the suggestion that the replacement kit I had already opened should be upgraded to a better and more expensive kit that would make the job easier. You were right!! -- it would have been nearly impossible for me with the original kit.The Phone now works fine, and the repair work was doable and quick.Finally, through all of the assorted email threads, Ill mention that your service always seemed personal and informed -- which isnt always the case with other vendors.Oh, and thanks for the full refund from taking back the original, already-opened initial kit.I could not be more pleased with my PhoneRemedies experience.George MellmanSharon, MA

Mark Wallace performed excellent customer service when there was an issue with shipping. He responded within a timely manner and was professional. Thank you.

Yes. Unfortunately, they do not have a valid communication system. Its just enough to feel as though you have someone who is responding to you. I bought a glass for my old phone. It was not complete. There is a 30 return policy. They have you go round and round by providing them the order number, the tracking number. Meanwhile, we can believe that they have whatever item you originally purchased from them in their possession. Theyare not available. They do NOT care. They are fradulent. Definition:Obtained, done by or involving deception, especially criminal deception and I would like to add business because they are in the business of lying. Its a master plan, but how sad. Its America and you can make yourself to be something to be proud of. I would turn my son in, if this is how he made money. Mark Wallace, this is very, very, very sad of you. What you do not pay for here, you will be answering to a higher power. If we are called to forgive our enemies(those who do us wrong and desire ill for us, than I will be praying for you. Happy Easter.

I was really pleased with these guys. I mistakenly ordered a Google Pixel 3XL screen replacement instead of the Pixel 3a XL. I realized 5 minutes after I clicked confirm order so I emailed their customer service and a real person got right back to me. He said no big deal, and amended the order before it shipped. Cant do that with Amazon! Glad I used them. They also helped me exchange my digitizer for the digitizer/LCD combo and hooked me up with free shipping and no additional charges, which was really fair and helpful. Ill use them again next time my phone falls out of my pocket on my bike and smashes on the ground!

A confusing return policy but their good customer service made up the difference. It is important to realize that glass repair/swapping is a tricky business and there is that risk that it wont work depending on the damage. What was great about this company was their consistent and timely responses to my questions and concerns.

This company is a complete scam. I will report them to PayPal and Google ads. They scam people of their hard earned money. I wonder if this is a US registered company and have the impetus to dupe people? They cant be allowed to operate freely doing bad things. They solve a pixel 3a glass screen replacement but I found a plastic inside with few rubbish tool kits. Criminals

I would never use this company. No customer support, through email only. Then they send an automated email response. Contacted the Better Business Bureau. Soon will be filing a lawsuit for theft and and false advertising. Dont use this company check the reviews first. They take your money and have no regards to their customers!!!!

Most impressed at customer service. I ordered something I discovered I didnt need, and the refund was happily and promptly made. Will definitly use this company in the future.

Excellent customer service from Mark—not sure if my package was lost or stolen, but Mark made the process painless and made sure I got the product I ordered in hand. Great experience, what could have been a huge pain or worse a loss of $$ was made easy. Thanks Phone Remedies!

Shocker another bad review, seriously just keep scrolling youll find plenty more like mine.I wasted $40 on a screen replacement for my sisters phone, mind you isnt an actual lcd replacment its a outer layer of glass that ISNT WORTH $40. After jumping threw hoops I finally got in contact with their support staff, who told me I could send the glass back and order the screen I needed. Problem is they want $140 for the screen and Id have to wait over a month for me to get the refund, I could literally go to version and buy her phone for $150 out right.Why the hell would I give them an extra $100 for something you can get off of Amazon or eBay for $50? The thing to top it off all, if I did send the screen back theyd charge me a restocking fee and to put salt on the wound Id only get store credit. Instead of wasting your money on this company try using it on something useful, like burning it or using it was toilet paper.

I ordered an LCD assembly for a Samsung Galaxy a50 from phone remedies. When I received it I became concerned then it was not a super AMOLED screen that comes standard in the Samsung. I expressed these concerns prior to my installation to the customer service representative at phone remedies, they assured meof the screens quality and asked me to test it before I completed the installation, they were also more than willing to accept the item back.I decided rather than sending the screen back that I would test it. I pulled out another Samsung a50 and began comparing screen quality. To my surprise Not only was the LCD brighter and whiter... The blacks were also well-balanced, and the image was much sharper. In fact the LCD screen I received from phone remedies appeared superior in quality to the OEM assembly when directly compared. The functions of the digitizer were also thoroughly tested prior to installation and worked perfectly. I have to say that I am surprised and beyond pleased with the quality of this product. Keep it up guys!

I recently posted a review of this company that may have been a bit unfair...I therefore have deleted it and am reposting.The problems I experienced were, at least, as much my fault as theirs... that said:I had a broken glass screen on an LG K20+;I found their site, reviewed a couple of YouTube videos and purchased a replacement to do the repair myself... BIG MISTAKE!Some repairs are just not possible... Because of electrostatic glue used to attach the glass to the LCD in this particular model LG phone, the glass should not/cant be replaced on its own (but no way to know that from the companys listing)... you need to replace both pieces together.I still feel that they bear some responsibility for selling products without full disclosure, vague instructions and difficult return policy... BUT... as said earlier, I take responsibility too.They did reach out to me after I posted the negative review... offered a replacement.Problem is... the attempted repair ruined the phone and I ended up having to buy a new one (different model, so replacement part is useless)!From all the off-site reviews Ive seen (wish Id seen BEFORE I bought), the bottom line is- youre taking a chance if you buy from here (or anywhere) and attempt to do the repair yourself.Do your homework first!I can only say at this point that they did provide what they said they would (even if instructions were vague), they shipped quickly and seem to be willing to try to make things right if there is a problem.My bad experience boils down to one thing... Even a professional should think twice about trying to do self repairs and Phone Remedies should be doing more to make this clear to potential customers.In closing... CAVEAT EMPTOR!

I got the battery and the screen both works great yes it was a big savings over a new phone at this time The people that work there was great to work with I may say too Thanks for everything

This place is a scam. But I will be getting a full refund and you can too. All you have to do is file a chargeback with your credit card company. Phoneremedies will be forced to give a full refund plus they will get an additional $20 chargeback fee.

Total scam - they sell glass only kit for Google Pixel3 where it cant be replaced separately from the LCD screen! And the say the tutorial would be sent with the kit and it was not. Also their return policy include 20% restocking fee which is a total rip-off.Would NOT recommend!

This company is a scam! I am going to report them to rip off and the CFPB. They didn’t send me my complete replacement screen. I didn’t know there was a supposed to be a metal backing on my screen until after I disassembled my iPad watching YouTube tutorial video. This company does not have a customer service phone number. I have to pay someone $500 to fix my iPad Pro. Not only am I going to dispute the charges, I’m going to sue them for the extra money I have to spend to fix my IPAD

Theres a reason you cant leave reviews on their official page. First, I ordered the wrong item, I emailed them right away to cancel the order. No big deal the order had already been shipped. However, it is now when I returning this order that I see the issues, first confusing return policy then a RESTOCKING FEE of 20% but thats not all you will pay for shipping back and shipping spent will be deducted from your refund.